Hopeless customer service, go elsewhere
September 11, 2018
Combined Paternal & Maternal Analysis
Don’t recommend. Bought advanced ancestry as a birthday gift (!). Was told it takes 6-8 weeks. After 6 weeks no follow up from the company. When I wrote to them, I was told in condescending tone that they notified me initially about 6-8 week processing time. Ok, after week 8 I have to follow up again (no communication from Teloyears!). Now I receive an email saying that their lab is too busy, and they don’t even tell me when the results will come (birthday gift, mind you!). Ok, after week 10 still nothing from them, and not even a courtesy email. So we lost patience and requested a refund. And the funniest thing is, they deducted $20 (!!) of shipment cost, when it was clearly their fault – why accepting so many orders if your lab cannot process them in the time that you guarantee? When I sent an inquiry, they simply ignored my email. Never again, and don’t recommend to others. There are so many companies these days who offer DNA testing, I’ll definitely go to someone else.
TeloYears review by a DNA Testing Choice user2018-09-11