DNA Sequencing Reviews for Sequencing

I had a very bad experience with sequencing. It took almost 5 months for me to receive my whole sequencing results. Customer service gave me the run around for months. No one was knowledgeable about the ancestry and health tests offered in their apps. They also assigned me the wrong haplogroup after using my whole genome data for the genetic ancestry with haplogroup test. 23andme and ftdna had assigned me L2a1i1 while sequencing assigned me X2a1a1. When I contacted them about this issue, they constantly reassured me that I was assigned the correct haplogroup. Even retested my haplogroup again, still assigned me the same incorrect haplogroup X2a1a1. So I asked to speak with the creator of their genetic ancestry test so I could understand why were they constantly assigning me the wrong haplogroup. They became very rude with me, sent me emails threatening to delete my account from their website and also blocked me from their company’s page on facebook. I wouldn’t recommend this company to no one because they are very terrible! They shouldn’t be still in business.

The scan worked. The report was good and comprehensive.
However they bombard you with marketing emails… and the worse part is that they “upgraded for free for 30 days” our monthly subscription without our permission. So in a month they would be charging us until we noticed. Scammy.

I got this specifically for the EDS testing. First they were ot of test kids. That took a month. Then when I mailed off my kit, it did not showw as being at the lab after a month. I contacted them and lo and behold… it arrived that day. I can get a package to Austrailia in 12 days. After many months, I finally got my results. It showed me as not having EDS. I have 2 doctors diagnose me and my DNA says I do not have it? I contacted then again. They said the v3 was coming out in July and it testes more than the v2. That even though my report said I did not have EDS, it actually was not tested for. I got the v3 today and yes, it test for a LOT more. But you can not see your results unless you for the Premium membership. for $30 a month. I had to pay for the Plus Plan for $10.75 a month to even see any of my info at all. The 3v does test for me. There were pages of info for EDS but I can not see MY results because they are covered up with a box saying I have to have the Premium in order to see them. I feel like I have been strung along since Jan when I first started this and it is the end of July now. I am no further along than I was before I even got the testing. I know nothing. What a rip off. I should have done more research and found a better company to go with in the first place. I did get some reports that came with my test. They were interesting. But now I do not know if they even have all my info in them or just a basic thing just to keep me stringing along to pay the higher price. So sad