Health Testing Reviews for Natera

My fertility doctor said he uses Natera for the genetic testing for pre-conception. We called them and our insurance who both said that they are in-network and then they billed us $13,000 and said it’s out of network. They also are using our dna samples for research and to make products without our consent. We didn’t have an option to opt out of this from the beginning when we signed their forms. I only found out when checking their website when trying to make an appointment for a genetic counselor. When I emailed them to remove our dna and destroy it, that we don’t give consent for it to be used for anything else but our results, they gave us a hard time and kept emailing to make it hard to just opt out. These people are a fraud. If I knew how horrible they were, I would have used a different company that my friends and family used before. Please stay away at all costs. They are deceiving and using peoples dna without their knowledge for other things.

My test yielded the information that I needed, but their customer service is very unhelpful. They are not billing my insurance company (despite receiving the correct information). There is a long wait to speak to a representative and, despite being on hold for an hour, I never had my call answered. I have sent 4 emails about my issue and no response. If you have an alternative company to administer the test that you need, I suggest you look elsewhere.

I was provided a kit by my OB and told about how fantastic the service was. The idea of having my blood drawn from the privacy of my own home was too good to be true and it certainly was anything but grand. The tech tried to cancel and change my appointment time twice before finally showing up 25 minutes late to our appointment. She seemed preoccupied so after a few questions I found out she was anxious to get the the Eagles Super Bowl Parade. I was fine with that but her attitude was anything but friendly. She informed me before she left that I could track my results online in forty eight hours so I thanked her and played the waiting game. Seventy six hours later and still no online I formation I had to contact Natera myself only to be told my samples had not yet arrived and no tracking info was available for them to follow. After three more calls the area representative for Natera had to get involved because they were having trouble locating the tech that took my sample. He was unable to get any tracking info so we had to talk about a second test. After I refused and asked to with a brick and mortar location for the service my samples were magically located a few hours later. I was told the samples would be taken care of first after the fix up and was asked to call back in a few days. I waited 9 to be sure and was told they were waiting for me estimated due date from my OB. I asked how many times they requested this and no one could tell me that or if a call had ever been placed to begin with. I contacted my OB and had them call right away. After another day of waiting I called again only to be told that they were still waiting on my OB so again I played the go between. My OB not only called the day before but they recorded who they spoke with and when. Armed with that I called back only to get the standard appology and run around. Later that afternoon I got the call from my OB but not all the info was provided so I still have to deal with the company for a little longer. I will never use them again and advise others to ask questions and look into your options before going with Natera