July 22, 2019
sure wish I had read these reviews first. IMPOSSIBLE to get answer to questions timely. And these “latest reviews” I don’t believe for a second. This was produced by the company to do damage control because of all the many horrible reviews. Don’t fall for it. Will not buy this again nor recommend.
Viome review by a DNA Testing Choice user2019-07-22
Poor customer service
July 14, 2019
This company has really been disappointing to deal with. They have no phone number to call for customer service, and do not response to queries on their customer support web process. They took two – three tries to get info on the first test, because I did not receive the test kit after paying full cost, and on the second test they have not responded at all to 3 different requests. The info they sent back might have different aspects of what gut microbiome is present, but the diet is basically a low FODMAP diet. Really really disappointing service.
Viome review by a DNA Testing Choice user2019-07-14
Please do not waste your money!!
June 12, 2019
Wow. $399 for this? It took months. I think this is an automated biome computer churning out results and I think the results and interpretations are untouched by a human mind. It's sprinkled with obvious dietary recommendations. Maybe if you have colitis or such, there is benefit. But if you are healthy, a bust.
Viome review by a DNA Testing Choice user2019-06-12
Results mirrored some things i knew...good news
May 19, 2019
I have had ulcerative colitis since 2000. I had 4 different nutrionists try to help me u derstand the foods that were causing me issues. It took me 7 years to find that butter and oil were an issue for me.
When i got my viome results back…low and behold, these were both listed as foods to avoid. That alone gave credibility to this for me. I just wish i had this back then as i may have had 7 years of my life back. The test also told me to avoid spinach and apples…things i was eating every day. So after following that advice…i suddenly found that my stool was more formed and i was going 1-2 times a day instead of three times a day.
Also….my test told me i had low inflamation and a few weeks before i got my results back, i had a scope and the doc told me the same thing.
Viome gave me some powerfoods to eat and told me i have low microbiome diversity…but im not sure how to fix that…short of maybe eating more variety.
Im very happy with the product
Viome review by a DNA Testing Choice user2019-05-19
Company keeps your money!
April 12, 2019
My analysis took over 3 months for results, website says 2-3 weeks. I was in constant contact with them. One excuse after another. I purchased over 10 kits for family and wanted to return them due to the inability to produce results in a timely manner. They were unopened and wrapped in plastic! They want to keep $100 per kit!!! For what?BEWARE… this is the company policy. I paid in many cases 350-400 per kit. They won’t keep to their deadlines but will hold to to company policies because they have your money! DO NOT TRUST THEM.
Viome review by a DNA Testing Choice user2019-04-12
March 27, 2019
I tried to get in touch with Viome after getting test results. You can’t get in touch with them it’s like FB they give you a list of canned q&a with canned answers. And they leave out so many foods. And hardly any information about probiotics. It’s really a rip-off. I tried to ask what kind of red beans I could eat because red beans were on my good list . But there are different types of red beans one is an Asian bean and I couldn’t get in touch with them I have tried for months. Try a different test.
Viome review by a DNA Testing Choice user2019-03-27
Horrible Costumer Service
February 7, 2019
I am still not 100% that the test actually works. While I do feel a little better after working with Viomes guidelines I have also been doing other things they did not recommend to heal my gut. So, either one could be working.
I am very unimpressed by the customer service Viome offers. They told me it would take 3-4 weeks to get my results back after sending in my sample. Over 8 weeks later, I finally got the results in (they recommend doing a retest every 3-4 months so my microbiome was probably already changing by the time I got my results). They emailed me apologizing and said they would send me another retest for free (this was very nice). However, I got no tracking number and over a month later it still hasn’t come in the mail yet. When I emailed customer service, they were very unhelpful and STILL have not sent me a retest they promised. A product that is worth this much money should have much better customer service then what they offer.
The product could work well but I guess I’ll never know.
Viome review by a DNA Testing Choice user2019-02-07
DO NOT USE!!
December 30, 2018
Appalling customer service! I am based in the UK and cannot send the samples to the US, as requested, as our postal service do not accept stool samples posted internationally. So, I have been requesting a refund for the past few weeks, but no response received. I will keep trying, but definitely stay away if you’re based in the UK!
Viome review by a DNA Testing Choice user2018-12-30
Followed instructions - got sicker - worst customer service
December 29, 2018
I followed their instructions to the letter for 4 months and felt far sicker by the time I was done. They keep changing their food recommendations to con you into believing that the next diet plan will be the one to make you feel better. Their website, order flow and customer service is an absolute mess. Without exaggeration the worst I’ve ever seen in any business I’ve dealt with. However, when you complain they are always extremely polite and apologetic. Though they promised me in writing a refund they never issued it so I disputed the credit card charges and got my money back. They prey on the hopes and desperation of the chronically ill. There are many people who have lost a lot of weight on their program but the results are not based on individualized science but because they are simply filling up on a diet of mostly vegetables! Their entire premise is flawed anyway because there is no ideal microbiome profile. I’ve since learned that it depends on where your genetic ancestry originates from. For example their are tribes in Africa known for their exceptional digestion however they have no bifidobacteria. Lack of that strain is something Viome would attempt to correct which would simply make those people sick.
Viome review by a DNA Testing Choice user2018-12-29
December 21, 2018
Awful experience. Awful customer service or rather no customer service at all – all my attempts at contacting viome have been ignored for weeks now. I have now been waiting for my results for three months. My boyfriend received his results a week ago and they are definitely not worth the 400 dollars paid, the company makes false claimes (eg they do not test for parasites although they claim they do), overall a lot of useless information. I am surprised Dave Asprey (bulletproof) has been advertising it, my suggestion would be for them to promptly disassociate themselves from viome. I do not recommend.
Viome review by a DNA Testing Choice user2018-12-21
Do not waste your money - ripoff!
December 7, 2018
Their advertising suggests they will give you a list of fungus, parasites and bacteria but I only received a list of bacteria. If I hadn’t contacted them well after my results were due, I would never have received them – they forgot about me. Terrible customer service, rotten product.
Viome review by a DNA Testing Choice user2018-12-07
November 24, 2018
Terrible company that makes false claims. Worst customer experience I’ve ever received. Been over 2 months, with no results. When you email them they make excuse after excuse. When you pay a premium for a product, you hope to get what you’re told you’re going to get. I am not a person who posts negative experiences often, but these guy take the cake. If you’re looking for a service like this go elsewhere (DayTwo, Ubiome, Etc.). No chance they could be worse than this.
Viome review by a DNA Testing Choice user2018-11-24
October 18, 2018
After purchasing a Viome kit, registering it, and sending off my sample, I waited for a confirmation of receipt of my sample. Over a week later, I emailed to check on the status. The response was infuriating. I was told by a customer service representative that Viome has suspended all sample processing for an indefinite period of time and that I could collect a refund if I didn’t want to sit around waiting for who knows how long for a service that I just dropped $400 on. First of all, had I not emailed to check on things, would anyone have ever notified me of the delay? More importantly, as an angry yet educated and rational consumer, I highly recommend alerting future customers of this indefinite delay BEFORE they purchase their kit, receive it, register it, and send off a sample. I feel as though the delayed notice on this was intentional, a way to continue accruing customers and thus more profit, since there are likely a few people who will ignore the dilemma and keep their constructive feedback to themselves. Regardless, a massive portion of Viome’s audience includes a wide variety of vulnerable people, desperately seeking a solution for chronic health issues that make every day difficult to endure. They arrive at the Viome website seeking hope and healing that is long overdue. To string people along with the Viome product and through its process, without adequate warning that there will be a significant delay due to circumstances beyond the consumer’s control, is both unprofessional and irresponsible, not to mention inconsiderate. I have lost a great deal of respect for this company. I have never written a review of a product, service, or company before, making this one quite notable. It takes a great deal of disappointment for me to go through the trouble of reviewing a service. In response to my feedback, Viome emailed me a half-hearted, robotic apology. I would urgently recommend considering a different company for your microbiome needs: one that respects its consumers and notifies them of important changes or delays well in advance.
If zero stars were an option, that would be my rating of Viome.
Viome review by a DNA Testing Choice user2018-10-18
Waste of time and money
September 17, 2018
I took this test as curious to see whether my marginally high HbA1c could be improved by diet, as it had not shifted after 7 months of a low carb, high protein diet and some weight loss
As noted elsewhere, the metabolic testing is no longer part of the kit
Results took about 4 weeks, but I was not notified when they showed up in the app
Really can’t comment on the bacterial counts, but I found the dietary recommendations generic, vague or mystifying
I didn’t’ need to take this test to be told to eat more fiber and greensand fewer carbs, but why are black beans OK and other beans not? Why is the portion of cat fish 2.5 oz and of halibut 5oz?
Also, I had to search each food individually to see whether they were recommended and the food ratings are confusing- what is the difference between superfood and enjoy? Why would you be told to eat fewer superfoods and more of the indulge items
Also, made a recommendation for coconut oil use, which is highly controversial and tried to sell probiotic pills- also of debatable value
Viome review by a DNA Testing Choice user2018-09-17
Feel 10 years younger since starting Viome
July 29, 2018
Viome has given me a specific plan for eating that has left me feeling more mental clarity, feeling more energetic than I have in years, and losing weight and bloat. The plans gives me a specific prescription for quantities of vegetable, proteins, fruits and grain, along with very detailed information about what foods to maximize and which ones to minimize and avoid. I believe people make a mistake by just thinking about the “avoid” list. We all know what NOT to eat, but my Viome list is like having a designer eating plan outlining what I should eat to feel great. I can not recommend it highly enough.!
Viome review by a DNA Testing Choice user2018-07-29
I Drank the Koolaid UNFORTUNATELY
July 23, 2018
This test was of no help whatsoever. It gave me no information and told me to avoid foods that every human being on this earth should avoid. . . are you kidding?? Sugar and flour? What??? Waste of money, don’t do it.
Viome review by a DNA Testing Choice user2018-07-23
June 6, 2018
Viome is a scam. Don’t waste your money. I ordered mine and I never got the results. I sent an email and got a response that they was a glitch in the system and they didn’t have my results but would give me three extra months of service for free. I replied twice that I didn’t want more service to something that I never received any results from. They have never replied. So. I wasted $400 and now they won’t respond to my emails to explain why I haven’t received my results or when even to expect them. Total waste. I’ve never written a review like this before but $400 is a lot of money to be scammed out of
Viome review by a DNA Testing Choice user2018-06-06
No more guessing what to eat!
May 23, 2018
I tried many different diets described online, and nothing worked (the stupid paleo diet made me feel worse). These guys somehow know what I should and should not eat. About a month after I started eating the recommended diet, I started feeling better. Very exciting times we live in.
Viome review by a DNA Testing Choice user2018-05-23
Worked great for me and mine!
May 23, 2018
My bf started using his microbiome recommendations from Viome and has since had serious relief from a lot intestinal issues! I’ve had slightly less obvious results so far, but I’ve definitely had more energy and felt better in general since following my recommendations. It’s really cool to know that we’re at the cutting edge of knowledge about this kind of testing!
Viome review by a DNA Testing Choice user2018-05-23
Total waste of money and extremely disappointing!
April 28, 2018
After the big talk by the company owner, the test result was very disappointing and a complete waste of money, $399 and international postage to give a stupid diet plan.
All these exotic pathogens shown and no explanation as to how knowing this knowledge would benefit us, except take probiotics!! Wrote several emails to enquire and ZILCH answer or support so far ! The Viome app asks to download all your contacts and other data from phone and I declined… Complete Rip off …
Viome review by a DNA Testing Choice user2018-04-28
Don’t waste your money
March 10, 2018
I have been struggling with gut issues for almost two years. Pain, bloating, IBS symptoms, nausea, food allergies etc…
I was listening to a bulletproof podcast and the creater of this test claimed that the company would identify if I have celiac, leaky gut, IBS, parasites and so forth. This was it, I can finally know what is happening inside my body and start healing it. 350$ later and waiting a month for results they gave me information that I knew already. I’ve been studying holistic health, nutrition, and eat organic. All the recommendations are a ‘no brainer’
No answers to what is happening and what I need to heal. I have a sheet of recommendations to eat more veggies and fruit and little meat..I knew this already.
I also have a huge list of all the bacteria, parasites, viruses but I don’t know what they mean and they will not tell me what they mean..
Not worth it in my opinion.
False claims to help people who are eager to heal and will try anything to find answers.
Viome review by a DNA Testing Choice user2018-03-10
Not what you thought
March 5, 2018
After signing up for the $99/month noncancellable subscription I feel like a fool. The recommendations were literally eat more vegetables, less carbs, less pizza and beer. REALLY ?
Viome review by a DNA Testing Choice user2018-03-05
January 11, 2018
$399 is worth it considering the upside
Viome review by a DNA Testing Choice user2018-01-11
January 11, 2018
I’m a total advocate! The information I got explained a f*ckload!
Viome review by a DNA Testing Choice user2018-01-11
January 3, 2018
Literally life changing, I can’t speak more highly about this company – I’ve seen a few quacks in my time but this is the first company to give me a real sense of confidence about my tummy and how it’s affecting my health and energy levels :) I’m only two months in and changes are noticeable.
Viome review by a DNA Testing Choice user2018-01-03
Finally a test with helpful information
December 15, 2017
Been struggling with gut issues for a while and have seen many doctors. It’s been expensive to take the tests in the past (even with insurance) and frustrating that none of these tests offer insights into what is wrong. Viome is different! My Viome results show me on a VERY detailed level the specific bacteria, viruses, etc that are active in my gut and give me specific nutritional advice for my gut. Love the personalization and that I finally know what to eat. Feel a lot less bloated and sick after eating. Highly recommend!!
Viome review by a DNA Testing Choice user2017-12-15
December 13, 2017
They show you a range with a pointer. I was almost perfect in the best part of green, but look at details which show you a bacteria or other and you see your # vs. healthy (no range for healthy). Then click to see what this is and typical description says their role in humans is unknown. Thanks for measuring that! Bunch of useless information! What a pain between collecting fecal matter and almost two hours doing the blood test.
Viome review by a DNA Testing Choice user2017-12-13