Pet Testing Reviews for Orivet

Please DO NO USE ORIVET, they are hopeless, lost the DNA Sample and took over 2 months for the results.. PLEASE DO NOT USE THEM – USE I’ve always used Animal Genetics US (they can turn their results over within a week) and this time I thought I would go local and use Orivet… never again and the customer service was so rude, kept saying the machine had broken down, there no email or communications to let the customer know about this and then when I chase up the sample they said they lost it… so careless!

Spend the extra money and go with any other company. It’s been 6 weeks and I still don’t have my dog’s results yet. They told me they lost the swabs and then they told me they didn’t. They also said they were going to expedite the test, but still nothing 2 weeks later. They told me it took 2 weeks for my swabs to arrive while they are less than 2 hours from me. Their customer service is useless. They are full of lies and I now doubt the test results will be accurate if I ever receive them.

Orivet received the samples 6 weeks ago and never responded to 4 emails asking for results. I finally had to go to Amazon and request a refund because tests were never completed.

I sent in 2 dna kits and they said my one dog was a German Shepard they got it so wrong. I’ve emailed them 3 times with no response at all I called customer service and left a message with no response. Bad company

March 2, 2023 I received an email saying they have received my sample. It’s April 10,2023 and still no results.

Waste of time and money. We have a 70lbs Mountain Cur mix. We just wanted to find out what the mix was. Results came back saying our dog was mostly Chihuahua! Double nope. Double nope squared!

Waste of time and money, sent my test 5 weeks ago and still nothing! All I get is pending results, when I try to call I can’t get anybody to answer the phone. Do not use this company!

I’m starting to believe what the others negatively said about your company. It has been a month so far “PENDING RESULTS” is the only response received. Was told 2-3 weeks.

Painfully slow and unresponsive. At this rate, I’m not sure if I will every receive meaningful results.

I ordered PRA test on three Swedish Vallhunds. These were submitted in July. I have contacted them on several occasions and they never respond to my inquiries. One star is one too many.

Great service and very comprehensive report with action items

Relative bought the DNA test for one of our dogs, but when I registered it online before sending the samples in, they required me to pay again! Company (in Australia) were fine about fixing that. However, the test was a waste of money. We knew he was mostly chihuahua, but wanted to know what else was in there. Test came back 3/4 chihuahua, 1/4 “unknown breeds”. I already knew that! Terrible.

One star is too much. Not the first time I’ve had problems getting results from Orivet Australia! You’d think I would have learned from the previous 2 occasions where they provided incorrect test results. Still waiting for results 5 weeks after submission. Don’t waste your time.

It is obvious they did not do the DNA test – instead most likely looked at a photo on my email and Facebook accounts – which happens to be a picture of my dog that passed 3 years ago. That dog was a Rottweiler pit bull mix, which are the results they gave me. The dog I have NOW (with no pics posted online) has NO physical characteristics of either rotti or pit, but looks EXACTLY like a german shepherd, a breed not in the results at all. This company is a complete waste of money.

Orivet has poor customer service. Every time (of 3 times) I have phoned them I only get a recorded message. The customer service officer rings back the next day! so you can’t even talk to them on the day you call them!

Its fine if you buy 1 thing. But the Orivet O-Store has two different electronic shopping carts which ARE NOT LINKED to each other.
VICKI, the customer service person had NO clue about this, and basically implied that I was stupid and hung up on me.
NEVER BUY FROM ORIVET.
The menus from ‘Mixed breeds’, ‘Life plans’ and ‘Breed ID’ are one electronic shopping cart, while the other menus are from the other Shopping Cart. You must buy from each cart separately. Orivet staff do not know this!

Paid for test to be sent out 1+ months ago, it said sent as soon as i placed order…. and nothing!
I have been emailing , calling (disconected phone number provided!!) And leaving messages with no response.
Biggest scam DO NOT BUT FROM ORIVET!
Worst experience…. I’ll try another comnany now they have messed me around and wasted weeks and weeks of my time trying to get into contact!!!