Ancestry DNA Testing Reviews for MyHeritage

A great site for finding lost relatives. Information about your ethnicity is clearly explained. Really easy to build a family tree. Highly recommended

The results came back quicker than expected. Found it Easy to navigate available and free information

Wow finding out my history and everywhere I come from is so surreal!!! Amazing experience!!!

Thank you so much. I really enjoyed reading the results. I now want to know more about my heritage. I will continue to research through your company.

I am gratefull with it. I was surprise with the results.

Definitely wasn’t expecting to see one of my DNA matches, which to my shock and my husband’s we learned that we are 5th cousins. I also loved my ethnicity estimate it was amazing to see

Not only have I ordered the dna kit for my husband. But 3 years ago my adopted daughter connected with me through the site. Since then we have built the most amazing relationship and our families. So thank you heritage for making my life complete

I was so overwhelmed with joy as I saw 40 new people added to my family tree. I so want to know my family, who we are, and where we come from. Thank you for My Heritage. So looking forward to sharing with more family and spreading love. It is a doorway to my past and connection to more blood.

it gives a great insight into your ethnic background. and gives you fun facts about yourself. this is one of the best gifts I’ve ever received

I was very pleased with my DNA results although a little surprised to find i had 6.8 Finnish and a little West Asian in the results. Would love to find out where in my mostly Scottish and Irish ancestors they come from.

Was overjoyed with my results & even more thrilled with the news of family I wanted to find. Mot than I could of expected

All straight forward, so easy to do & understand, results & surprises make you want to come back for more

I purchased my DNA kit awhile ago now. It was absolutely amazing. I loved how an email was sent with an update of the different processes. When the results arrived I was exstatic. My cousin and Aunt have also purchased a kit with the same feelings as myself. This kit is a surprise for a friend. Thank you!

I loved my DNA breakdown! Even threw in a few surprises! Plus have had contact with family members I didn’t know I had!…..Thankyou.

I have been so impressed by the whole process of testing my DNA with MyHeritage – it was so easy and I knew exactly where I was in the process. The results have been very insightful. Highly recommend.

I discovered that j have so many backgrounds that I had never knew before.

This is a mystery – not sure what yourdnaportal does that is interesting.

Great product, been telling people and purchased kit for my mum, daughter and boyfriend. Recommend

Just purchased two DNA test kits, and the process couldn’t have been easier. Looking forward to getting the tests in a few days.

I really want to know from where my ancestors are from

Absolutely fascinating results some I knew some didn’t but now learning. Definitely recommend

If you really want answers do the dna ! Sure gave me some answers I wasn’t expecting. Also I just heard that you can still extract dna from creation remains so dig in if really wanna know !

I find this amazingly interesting and has me researching. Provides so much info I didn’t know existed. Planning to continue delving deeper and deeper into my ancestry. Recommending it to friends and family. Thank you much

It was awesome to explore my DNA

Really impressed with Myheritage DNA testing.. They have kept me informed every step of the way and i receive many relevant emails and lots of data.

Taking the DNA test gave me a better understanding of my ancestry and genetic makeup! I highly recommend this for anyone looking to find a little history of where they came from!!

Loved the anticipation of my DNA results, was surprised with the findings. Great fun.

Thank you so much. I really enjoyed reading the results. I now want to know more about my heritage. I will continue to research through your company.

Glad i done dna test intresting to find out about my genetic make up, thanks

Was very easy to purchase and all went smooth. The sale price was astonishing

The entire process was quick & easy, most of all the price was amazing.

Received this as a gift. Did the test and was very excited to see the results. It only took about 2 weeks to come back. It is very interesting, alot more info than I expected. Thank you.

Price was better than other DNA companies and have “Great resources” to further seek the 19.4 billion historical records…….

The site is easy to navigate . I’m excited about receiving my DNA kit !

I am already a member of MyHeritage so this great deal on the dna kit was a great addition !

MyHeritage DNA kit was so easy to order and the instructions for taking the sample are easy to follow. Great results too.

Very happy with the process and the results I received.

DNA Test so easy to order. It’s a gift, I hope that my husband likes his gift.

Quick easy and fast . I found a lot of cool people I’m related to.

I was really pleased with the outcome, lots more searching to be done

Ordering a DNA kit was easy and straight forward thank you!

the most convenience website for dna i have ever seen , every thing is set up to contact family ,or new relatives

Easy to navigate and purchase the DNA kit. Looking forward to seeing more about my heritage

Super easy. I am sending this as a gift and the price was very reasonable.

Dna testing was simple , quick and accurate. My heritage is easy to deal with

I had my dna test done at my heritage. I found it to be very good and informative.

Absolutely loved it, mine was a gift easy to use and easy to send off , contact from my heritage was great

I discovered some surprising origins in my DNA test, but most of them wasn’t different that I already knew. But even those unexpected, make sense to me. I truly recommend it!

The company were fantastic, my DNA kit got lost in the post and they were super easy to contact and sent me a new one straight the way! The website is easy to use and I got my results really quickly. Thank you.

So so easy it was so easy to order one click of a button and it was done

My daughter told me about myheritage.com so I decided to do a DNA test and start looking for my family. It was very easy.

The site was easy to use and went extremely fast.

I just want to compliment MyHeritage for their great customer service. I recently ordered 2 DNA kits and inadvertently entered the wrong delivery address. I only realized this after I received a notification from MyHeritage advising me that they had been shipped and I noticed that the address was wrong., When I approached MyHeritage they willingly offered to send 2 more kits to the correct address, and simply cancelled the first two.

Many thanks for a fast and empathetic response, it was really appreciated.

Hello, In all aspects the service was excellent. My congratulations to MyHeritage!

MyHeritage is a great company really!
Excellent assistance

So far I have bought five testing sets and we have had the results from two of them. My older son and I have found the findings on ethnicity fascinating. I was impressed that I was informed that I was blood related to a cousin on mine in Ireland. We know each other well and were not aware that we had both recently been DNA tested but it certainly affirmed the power of the methodology that our link as first cousins was so evident. Can’t wait for the results for our second son , my wife and my sister!

Thank you! Great job!

I am satisfied with the MyHeritage services. I had problems with two DNA sets, but they helped me solve the problem. Thank you.

My reports provided an excellent variety of informative data based on my DNA profile. I am pleased with my purchase.

The downloadable data you get from other companies is not useable in the slightest, but the data from this company has been accepted by three separate websites, all giving me the predisposition data I was looking for (various heritable diseases my parents and grandparents have). MyHeritage genetic data is really rich (the subscription is a necessary complement in my opinion), and it's presented in a way you and your parents can understand. I'm glad I spent the money

MyHeritage is AMAZING – so simple and easy. As soon as I received the results I also received emails from people that could be relatives that I’ve never met! How fun! This is why I wanted to get my DNA to know other family members around the world! PLUS, the accuracy is amazing!! I highly recommend MyHeritage to do your DNA TEST! Try it!

my heritage was brilliant at helping me research my past and my family heritage. the info was all there and my questions were answered quickly when i needed.

I decided to purchase the DNA test merely for fun. I knew that our family had a great deal of Irish blood (on both sides of my family) but to my surprise, it turns out I am also Greek and Italian, among a few other ethnic groups. I am so excited and pleased with my results. I particularly like the map showing specific areas of each country my relation are from. This has opened a door of opportunity to research my heritage. Thank you so much.

good service.

great

It is true that it was long, or very long (kit received in Houston early February, results May 3) but I always received a MyHeritage’s response to my email and a refund of my kit at the end of April as a commercial gesture. The results are more than expected but are consistent with those of my mother and uncle.
Perfect !

MyHeritage helped me find my way through my ancestry. Their customer service was great and the product ( instructions etc. ) was very simple to use. Would highly recommend their services.

Brilliant I have finally found out which part of the world I come from. With very little family left to ask I have always had so many questions. I was also able to build a family tree of all my ancestors and cousins I didn’t know exist. My heritage has changed my life for the better thank you ❤️

Since taking the test and reviewing the results, I’ve managed to learn much about my past. I now understand how my ancestors contributed to my ethnicity! The support from their team has been great and it’s been nice keeping in touch with them through social media.

I ordered a test for my daughter on January 29th. Was told the results would be available in 4 to 6 weeks. She needed her results for a project at school. I was notified that there was a delay and wouldn’t have the results for another month which was April 17th. No results. I called and was told I would have the results on April 24th. No results. I called today and the representative didn’t offer any explanation except that the kit was still delayed. No date as to when it would be coming. But my check was cashed 3 days after sending it. I would not recommend this product. Very poor.

When I made my first enquiry with My Heritage, I found the response rate to be excellent. The staff members provided me with a lot of in depth information about the variety of services that the company provides. The turn around time for the sample analysis was brilliant and I received my report on time. When I received my report, I found the clarity and quality was outstanding. I was very impressed with the professionalism of My Heritage and I would definitely use them again.

Delivers to overseas U.S. military bases, easy to take and return, results received promptly and satisfactorily :-).

Apart from the fact that it took over two months to receive the results of this DNA test, supposedly because the computer system software was being updated, the results are ridiculous. We know for a fact that my father’s family came from Sunderland on the east coast of England and there is therefore a possibility that back in the past there could have been an influence from Scandinavia and apparently Finland, but hardly nearly 20%. On the other hand my cousin has been working intensively on following my mother’s side of the family and is currently back as far 1600, where the Huguenot family left France to enter England. France is not even included in the test results. On my father’s side of the family we know that my grandfather married in Scotland and that my grandmother came from a long-time Scottish family, though MyHeritage maintains that I have no ancestors in Scotland, which of course is ridiculous. The slightly more than 8% influence which is Iberian, Spain or Portugal, can also not be explained unless this would go back to the Spanish Armada and shipwrecked sailors landing on the isles of Scotland; which is hardly likely. Other things which are extremely annoying, is the listing of possible relatives, which can only be sorted by their first and not last names, making this function absolutely useless. And of course it’s not possible to contact the presumed relatives found without joining MyHeritage for the same amount as the DNA test costed.

But in the meantime we have also paid for access to all the different collections of information, around a billion, which MyHeritage is supposed to have available. And here we have the same organisational catastrophe as before. First of all the website is stuck in German and has to be changed to English every time we want to use it. Then individual searches to find relatives, containing complete information, for example name of father, name of mother, date of birth, place of birth et cetera, despite being designated as “exact” searches, produce perhaps 50 results with incorrect names, incorrect dates et cetera which have nothing to do with the search information put in. And of course females can’t be found as there is no way to put in maiden names. How ridiculous is that? Sometimes something can be found, but mostly not, although in many cases the information is actually there, but has not been accessed by the MyHeritage search system. This also included my own and other exact family names put in for a test and available on Geni, a similar system collaberating together with MyHeritage. It’s hardly worth the trouble to use the system if you can’t get results although it’s there.

What MyHeritage obviously doesn’t realise, is that this system, useless as it is, obviously means that nobody with any intelligence is likely to sign up to use it again. So MyHeritage should either organise themselves properly, change the system and start working on mistakes, or they should get out of the business and stop wasting our time. Personally I’m disgusted.

Best chromosome browser by far

I'm very happy with the help I got when I was transferring DNA from another test. It took some time, but it didn't matter, because I got the help I needed in the end.

We each had a MyHeritage DNA test, which we submitted back in early January. The results several months later are somewhat underwhelming. It says I am 68% Irish, Scottish and Welsh. My wife was similar, we know for a fact that there is no Irish in my family and no Scottish or Welsh in hers. Shame the information can’t be more specific. We already knew the links to Scotland and Ireland. Also I have about 5% Balkan & Greek, and my wife has a percentage of Middle Eastern. We have built extensive family trees going back multiple generations and there is no evidence of any other these ethnicities in either family. So to us there seems to have been a fair amount of guesswork and possibilities rather than the probabilities of a regional match.

Sad to say that in reality doing this test was a waste of time, it has been far more interesting building the actual family tree. I know from that I have distant relatives across the world and that’s what matters.

An extremely responsive company. I’ve been back and forth with my relatives about our German past over the years and the finding from MyHeritage has been a revaluation.

To get my first DNA testing kit it was necessary more than 3 month – purchase in 15 Dec + 3 remindings (once in every next month). Received – very end of March.

I was shocked to see that I was shown to be 28.9% Italian. There are no Italians in my family, and I can trace most of my ancestors back to England. Most have been here before the Revolutionary war. I tried matching up some of the people that share DNA, so I am pretty sure my tree is ethnically correct because we (matches) share many of the same ancestors. I would think nearly 30% Italian would have had to be have been a grand parent with significant Italian traits. Nothing there. I had tried to contact customer service, but just a canned response. What is hilarious is that many of my friends that tested with MyHeritage also showed significant amounts of Italian ethnicity, and we are all Western European as far as we can document. Anyway, not good ratings from me.

MyHeritage was professional and very nice

I had an A+ experience inquiring about a DNA matter that I did not understand. I could not have been more pleased with the response I received to my inquiry – kudos to MyHeritage and their knowledgeable staff.

Thought this might be too good to be true when I bought (it was only $59) but My heritage have produced a very accurate ancestral report for my family

Very good support. Explains everything comprehensively and comprehensively. Very interesting to know about their origin (distant). You do a fantastic job. Just wonder if it’s reality or magic? Can’t believe you can really read the DNA and find relatives. But what does it matter, if you believe it, it means it’s true

MyHeritage DNA

I sent my kit in many many weeks ago only to receive an email stating that they are upgrading and it would be another month or more until I got my results. With so many choices of DNA companies to choose from, I am sorry I chose My Heritage

Hello everyone,

I bought 2 kits in November and both were received by my heritage in January. We received the results for one kit on February 20th. We should expect the results for the other one on February 27th. We never received the results. It was the stage “Raw data produced”! and then we received an email. “We are experiencing delays because we are moving to a new, more advanced version of the chip used for DNA analysis. You can expect your results March 14, 2019 – March 27, 2019. We apologize for any inconvenience .
Today, I received an email “There may be a problem with your sample. We could not read the DNA from the first vial of your DNA sample. It is possible that the DNA sample was not collected correctly with this vial. We encounter this problem in about 1% of the samples. Fortunately, we still have the second bottle you sent us. We are now processing it at no additional cost. This will require more lab processing time for your sample. We have updated the estimated delivery date of your results online accordingly and we will notify you by e-mail as soon as your DNA results are available. “
Now the deadline is “You can expect your results March 27, 2019 – April 17, 2019. We apologize for any inconvenience.” It’s a joke? we recommend my heritage to our family after the results of the first kit and bought 3 other kits. It sounds like a bad my heritage joke that takes its customers for i d i o t s!

Julien

I submitted my DNA in January 2019. It’s March 6th and still haven’t received notification of the results. I entered the site to see the DNA status. It was reverted back to earlier DNA testing. Contacted customer service and was explained, that my kit was added to a new DNA testing. Now, it will take another 3-4 weeks to get my results. So, it will take over 3 months to get my DNA results. Just something to think about before you purchase a kit from My Heritage.

Excellent customer service, all my thanks to Judit who was a great help.

I was analysed as 92.8 % English and 7.2 % East European which is so broad as to be meaningless. What is English is the point. If this isnt just a scam it’s very like one. Rubbish.

I purchased two kits for Christmas 2018 gifts. It took six weeks for MyHerritage to enter the code that should have been entered when it left the warehouse. We called three times and each time wee told the codes would be activated immediately. Another two weeks went by. Finally, one of the kits was activated; the other never activated. Trying to talk to a live person is almost impossible. You have to have an account number and the only way to get that is to log-on to your account. When My Heritage loses your password like they did with mine, then it is impossible. The only way i got through was to say i wanted sales. Ha! I cancelled the one kit that never got activated and will never deal with this company again. We are still waiting for the results of the DNA kit that was finally activated. Horrible horrible experience.

Un immense merci au service ADN de MyHeritage! J’avais offert un kit à mon mari pour Noël, mais malgré mon attention, j’ai fait tomber un des échantillons en le cassant dans le flacon! J’ai écrit sans trop d’espoir au service (après tout, ce n’est pas leur faute) et ils ont immédiatement proposé de remplacer le kit! Je suis ravie de ne pas avoir complètement pourri le cadeau de mon mari. Ce service est rapide, agréable et très efficace. Merci à eux!

1. The part in the instructions covering the cotton pad was a little unclear. I followed the instructions, but did not understand the purpose because the 2 vials would obviously not stay on the pad during shipment.

2. If you’re using a contractor for the mailing envelopes, the adhesive strip did not function well. I actually had to tear it off the envelope to finally expose the sticky portion, then fold the strip in half to use the sticky portion (of course I will also tape the flap shut for shipment!).

3. If MyHeritage has enough money to do so, suggest they send some employees overseas to visit various places. First stop might be Germany, where the locals call themselves “Deutsch.” In German, “Germany” is “Deutschland,” not “Dutchland.” The reason I am suggesting this is because I think some Americans may confuse Holland (the Netherlands) and Germany because of the Dutch/Deutsch thing (I live in Germany, and my first kit shipment ended up lost in Holland somewhere, for seemingly no reason).

Thank you for listening. I seriously have no complaints and will place my DNA kit in return mail later today. Very much appreciate the business your company created, as it is all a very cool idea.

Easy to order, recieved fast, easy to use, have got 3 out of 4 results back but am looking forward to getting the 4th back as 1 and 4 are identical twins and am very interested to see if their results come out the same.

Today I got the results of my DNA-test. And I got so confused. Then I remembered that they told me I was always welcome to ring and ask. I do not like to ring, but I simply needed help to understand. What a marvellous experience! The guy spoke Swedish, understood my problems and confusions, and in few minutes gave me a lot of knowledge and understanding
I am extremely satisfied!
Gerhard N – your new fan

I ordered a DNA kit over more than two months ago. They say on their site that it takes up to 3 to 4 weeks to get your DNA results. However I got multiple emails saying that there was a gender error. So, I had to reassign it to myself. I did that for four times. I kept contacting them, asking where my results are and why I kept getting the same email. After a while I got an email that said: “If you are interested in a new one, we will send it you”. Which meant they cancelled my old kit. Basically I had to wait over eight weeks, since they received the kit for nothing.

I hope that this one doesn’t have any problems or such a long waiting process. Otherwise I will demand a refund.

These folks are very nice to deal with.
We heard that they have the most markers, so do a great job with the DNA testing.
Very accommodating company.

It is now 3 weeks since I sent both mine and my husbands DNA kit. I was not made aware of extra postage for both of them and the fact that it had to go to Houston. Think I may have thought twice had I realised this. .It is now coming up to 3 weeks since l posted these kits and as far as we know they have not arrived. I have been told that I must wait 6 weeks before they will send wanother kit out to start all over again. Meant to be a Christmas gift, very disappointed.

I found the website confusing but the MyHeritage representative I spoke with could not have been more helpful. She walked me through every step of the processand was friendly, encouraging and even displayed a razor sharp sense of humor. I’ve never had such a good time spending $150 before today!

Very helpful & great service!

Professional and helpful support.

i already knew that i was german and english and scandinavian . but decided to see how accurate this one was , it told me i was italian and jewish . this is WAY OFF !!!

Called this evening as when ordering the kit for the special price of 79.00 AUD, I then read I have been charged 94.81. Customer service advised I would have seen that there is a delivery charge and VAT. I advised I never saw that and that when I reloaded the site, I scrolled up the page this time and could see it however on a tablet it did not show automatically. Perhaps incorrect loading of the page. I was advised as it is on their website, there was nothing they could (or would) do.

Many thanks for Imri from MyHeritage Customer Service.
Imri was very helpful and gave me more useful details about the Ethnicity Estimate test results!
!MyHeritage תודה ומזל טוב לכל צוות

Very good service

Hi

Your support line guy was very educated in this field and knew a lot about genetics and how theyr are analyzed, very nice and service minded.

My critics goes to the models after which My Heritage gets their information about the ethnicities. The issue of North East Africa and the whole of East Africa. All the Eurocentrists have really taken a firm grip of the development of how to regard the above area.

I do not know why you all are so keen on not acknowledging Egypt and the rest of the East of Africa, it is obviuos for the naked Eye even to see.

Linguistically the semitic languages was created in Ethiopia spread to the rest of the World, the oldest semtitic language spoken and written is Ge’ez, which is the first arabic langauage spoken even by the yemenites and the the peoples from which todays saudiarabians descend from.

Next, the whole World must be of Egyptian trace since that was the most used outwards way and inwards way, though Africa was never penetrated until the portugese decided to enter from the western side of the continent, Athiopia and South of Sudan was never penetrated until today.

Still, all eurocentric dna studies wont change stance, which makes them look really ignorant and uneducated.

This is my critic to all dna companies and even the geno Project of National Geographic.

Please revise your studies and be brave, all the evidence needed are there for the blind to see.

And still My Heritage are one of the top companies for us Africans.

And do not forget, there are no such thing as The Middle East, we made them and not the other way around, we wrote first and not the other way around, we are the roots of the World and not the other way around.

Best regards
Hatem

Le service, analyse ADN comprise et après vente téléphonique si nécessaire, est exactement celui décrit par les pubs. Une multitude d’informations peuvent être tirées des bases de données avec la protection définie par chacun.

On a trip from home my computer crashed, and I lost all my mails from My Heritage. In Two minutes I had all my lost mail back. Fantastic!! Thank you.

We had unexpected results twice! The My Heritage customer service team were really great in assisting us understand the process, and the results – and teaching us how to research our family tree further, and be very comfortable that the results were correct! We now have many links to 3rd and 4th and 5th cousins, and will be contacting them and growing our family tree soon.

I have never been treated so poorly in my entire 66 years of life. I pay for the test. I get to look at the results. I come back to review and compare and not only can I not find the results again, I can’t even find my kit number to get on to find my results. Come to find, the site is closed unless you pay more money. I bought the dna kit, the results are mine and I want them. Despicable. Double Check your results.ive give a minus, minus if there was such a thing.

Tack för tydlig information och tålamod med mina frågor vid beställning av DNA kit. :-)

I bought 2 tests for myself and a in’law.We both disagreed greatly with the results.However,this company was steadfast in getting me on the phone to clarify the results.In short, the DNA expert, named ZIVS,could not of been kinder,professional and most importantly knowledgeable. He took a great deal of time making us understand things we could of never imagined. I am so pleased that I’m both buying more kits for family members and UPGRADING my membership. TX, ZIVS for all your great help and care.Since this is a DNA company, do yourself a favor and CLONE him!! ;)
Tx
Lee

A truly amazing system. I have found relatives I had lost track of and been able to track my family back to the 1600’s with more matches yet to explore.

Very good response from My Heritage team. Problem viewing dna matches was resolved. I very much enjoy my genealogical redearch at My Heritage.

I have not used other DNA tests before, only My Heritage. The test was conducted for my elderly mother who does not use the internet. I received the results and wanted to print the breakdown of ethnicities but was told I can only print the general breakdown. To print the detailed breakdown I need to take screen shots… nor can they mail the results due to privacy issues. Taking screen shots of the results seems unacceptable. I am disappointed with the delivery of results.

I was so happy with the clear concise way the lady explained a DNA question. i now realize I can add as many DNA results to my tree to check unknown connections and follow if maternal on paternal ancestors.

Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.

My Heritage offer a fantastic online facility to research your family history. I feel connected to people whose blood and DNA I carry but died hundred of years ago. I had no idea, until a few days ago my Mothers side of the family were Millers and Corn Dealers based in a sleepy village in Suffolk, England. There also appears to be a child one of my Great Grandmothers had that nobody knew anything about….. such a tantalising mystery!!

I have had my DNA tested through two unrelated organizations and uploaded the raw DNA to both MyHeritage and two other unrelated organizations. For those who question the ethnicity results MyHeritage provided them, I highly recommend you download your raw data and upload it to other organizations (often a free service). Each organization reportedly compares DNA results with their own database, so my ethnicity, as well as that of both my parents and my children, is vastly different between some of the organizations. Ironically, the percentages MyHeritage provided coincides very closely with what I would expect, given my genealogy and known ethnicities (between 7 and greater generations back).

My experience with My Heritage has been excellent from the start when I ordered two kits, one for myself and one for my daughter.

Very Pleasantly surprised.

When I received my DNA results, I was very disappointed. I’m French, nearly all my known ancestors have been French for generations, and my DNA results showed zero % of French DNA !!! Instead, it said that I was something like 64% English… Impossible.
But after a few exchanges with MyHeritage, I understood what happened. There is no mistake, no DNA exchange or else… It’s just that they don’t have à French DNA in their reference pool.
So, yes, it’s a bit disappointing to ear that my DNA is very similar to English DNA. But I know that in the future, MyHeritage will add new ethnicities to their pool, maybe French and German DNA ? They will improve their service with time.
At the moment, they have a very great helping center, and the DNA test seems accurate according to the reference pool they have. Easy to do, good website… I recommend MyHeritage because they do a good job. For French or German or Swiss le Dutch people… well, it’s not a mistake to do the test with them, but don’t expect to eat that you have French or German or Swiss or Dutch DNA !

I have managed to trace mother’s side back to her grandparents born in the 1860s & my father’s to a couple born in 1801 & 1802. Also made contact with a relative abroad!

So far my experience with MyHeritage has exceeded my expectations. Not only has the Smart Search feature allowed me to turn up unknown members of my family, the feature has also allowed me to see immigration records, census information and newspaper articles going back into the 1800’s. I would recommend MyHeritage to anyone wanting to do a serious search on your heritage.

This was my first DNA test and it provided surprising and interesting results. MyHeritage proved to be very addicting and time well spent. I’ve recommended it to family and friends.

Good intuitive facility with helpful assistance available

I joined MyHeritage last December. What I like: DNA kits were sent out without delay, results came in on time. The family tree is fairly easy to set up and MyHeritage has helped me find relatives and documents on ancestors that I would have otherwise never found. Customer service is excellent! I had a few questions regarding my DNA results and I sent an e-mail. A few days later I got a very informed and personal mail from Christine with the explanations I had wanted. Thank you! What could be better: the question of DNA safety is of course always a concern. Sofar MyHeritage has done nothing to make me worry, but in general I do wonder whether one should give out DNA-info to the public. But that’s more of a philosophical/political question. What I would like: If we could see DNA matches from other providers. Also the family tree program could have some other features. For example sometimes I have wives and husbands of distant relatives that I include because they are the parent of a relative, but I do not want to know more about their relatives. I wish I could mark this somehow so I don’t keep getting notices about matches I am not interested in. Also if I disconnect somebody, I need to delete every single one of their relatives also. I wish I could just delete a whole branch that I don’t want in there. It’s just too many people after a while and they are not even related, only married to a relative. Small things. In general, I am very happy with MyHeritage!

I use the free version of MyHeritage and it’s a great way to keep track of family. I may switch to the paying version as I’m even more interested and just ordered my DNA Kit :)

When my DNA results came back, I was very happy with the results. They were for the most part exactly what I expected, having already searched back into the 1500’s on my Father’s side and not quite that far on my Mother’s side. My records showed that they were both of English descent. However, my DNA results also explained to me why I have such a love and interest in the Jewish culture and the Jewish people. It revealed to me that I am 1.3% Ashkenazi Jewish as well as being.9% Middle Eastern, which I am assuming is also related to Jewish descent, this time in Israel. However, my brother (who had the same parents as I did) also had his DNA tested through your company and his results showed no trace of Jewish or Middle Eastern (or even Finnish, which in mine came up as 3.0%) but it did include Scotland and Ireland, which mine did not include. I have been told that these DNA tests are not 100% accurate, but I still do not understand why a sibling, with the same parents, would not share an identical DNA result. Perhaps you could enlighten me on this. In the meantime, I am pursuing my Jewish history, although I can’t afford to do much more with you folks, as I am a Senior Citizen on a very, low, fixed income and cannot afford the premium plan, as we discussed. Apparently, I can only have 250 matches revealed and if it’s possible, I would like to have the Jewish ones be the first ones that are selected to be sent to me, as that is where my interest lies. Thank you for your kindness and your willingness to work with me and my limited budget!

I signed up for MyHeritage to explore my ancestors and family after I heard my mother had started mapping them. I haven´t really used it exstensively due to lack of time and prioritizing. What I have used though, is very satisfying. I find the site user friendly, and the additional services seems professional and thorough. I will definetly come back for more research when I find the time!

NOT ACCURATE FOR KOREANS.
I am half South Korean going back at least 4 generations, and half Ashkenazi Jewish. Because they do not have any pre-registered Korean users, my results came up as Chinese/Vietnamese and Japanese. Yes, it is likely that in the last 2000 years I had some ancestors intermingle with Japanese and Chinese and Vietnamese, but the fact that it didn’t even have a test for Korean completely diminished the accuracy of my results.
Also, it said I was 1% Amazonian. They told me to “take it as with grain of salt” because I “might” just have markers similar to those living in South America.
With everything else analysed, it was incredibly general. There is no indication as to how far back that specific ethnic group in your DNA goes, and if Korean was completely ignored because they do not “have Korean DNA” at the lab, then I wonder how many other ethnic groups I could belong to that are not showing up on their test.

I wish I knew how general this test was before eagerly waiting almost months for my results.

Got my results about 4 weeks ago and cannot stop thinking about my heritage. It’s wonderful to learn about your heritage. MY journey has been fascinating, and I have just started! I honestly think that MyHeritage DNA will soon be the best test for family history. It has tools that nobody else has.

I had a problem because the wrong address was registered for shipping the kit. I contacted the assistance and they were very kind and very efficient. They collected the kit and immediately sent another one to the correct address at no additional cost.
I’m very satisfied.

As a former Ancestry.com user, I switched to MyHeritage to see if it could improve my searches for Jewish relatives. It did. In addition, there are many features that I prefer and the service is less expensive. I’ve found the help desk to be a little better and without question, MyHeritage has a better PC-based tool and at no cost. In summary, both Ancestry and MyHeritage are amazing services and have features that might be better than the other but MyHeritage is my preference and I’m pleased with most aspects of their tools.

I’m thoroughly satisfied with MyHeritage, from dispatch and receipt of my kit to the subsequent processing of my sample and the communication from MyHeritage Support at each step of it. The results I received caused me to look at life in a different light. Thank you MyHeritage.

As someone very new to DNA testing and results these folks made it very easy to understand how to use the kit, where to go once the kit results were in, and downright easy to figure out who matched and what relationship category they were to me. Still way more to learn but this was a great start!

Very interesting results from my DNA. Not entirely what I expected having researched my family history. However when I called to discuss, the help and explanations were excellent and also gave me a better understanding of how our DNA is made up and how we inherit it.

I found my two biological sisters, for over 30 years they lived 20 minutes from where I grew up and we never met until that DNA Lead!!

Was unsure if Ancestry DNA data uploaded successfully to MyHeritage. Very happy with the patient assistance from MyHeritage who talked me through my account showing where to look for what

Sent my Korean adoptee sons DNA into three services. Two correctly identified him. MyHeetiage misidentified him as about 80% Japanese and 0% Korean.

Very helpful info, and it feels very trustworthy and more accurate than my sister’s (ancestry) test. Myheritage test, gave more detailed info (since I have 5 ethnicities), it’s pretty cool.

Hello dear MyHeritage team! In the beginning I was a little unsure if I would advance with your platform. To be honest I was a little bit impatient when I received so little corresponding DNA results before you connected to Familytreedna. I would like to be able to change the interface of the tree sometimes or use a pedigree view, that would be nice. The service via email is very positive and very helpful. I would appreciate if there would be phone assistance in Switzerland and the possibility to speak to someone in a native language without having to call outside of the country for that.I have seen only improvement since I opened my free account with you. I will try to get my friends to do more DNA testing and I am grateful that we are creating the family tree of humanity. What about other countries like Asia, Arab countries, Africa, Russia…. do they have access yet? Thank you very much and I will open many accounts with people LDS and private.

Called and discussed the DNA results of some family members and was very pleased with the knowledge that I came away with. Thank you to MyHeritage.

Was pleasantly surprised when I received a response to my email asking for assistance. The response was timely, helpful, professional yet personal. Thank you!

I’m thoroughly satisfied with MyHeritage, from dispatch and receipt of my kit to the subsequent processing of my sample and the communication from MyHeritage Support at each step of it. The results I received caused me to look at life in a different light. Thank you MyHeritage.

Yes I am very happy with my heritage Great job I found out my ancestors my family I am very happy I will definitely tell all my friends they need to buy them a kit so they can check their ancestors and find their families definitely recommend this for everybody

My experience with My Heritage has been excellent from the start when I ordered two kits, one for myself and one for my daughter.

I was so happy with the clear concise way the lady explained a DNA question. i now realize I can add as many DNA results to my tree to check unknown connections and follow if maternal on paternal ancestors.

My Heritage offer a fantastic online facility to research your family history. I feel connected to people whose blood and DNA I carry but died hundred of years ago. I had no idea, until a few days ago my Mothers side of the family were Millers and Corn Dealers based in a sleepy village in Suffolk, England. There also appears to be a child one of my Great Grandmothers had that nobody knew anything about….. such a tantalising mystery!!

The DNA match database is user friendly; customer service is friendly and professional

ALL GOOD FROM MY PERSPECTIVE. After a shaky start (entirely my issue as I wasn’t at all sure of just what I was doing to begin with) I’ve found using MyHeritage for a few months to be pretty easy to navigate and certainly I’ve learned a good deal about my family background both far back and also of more recent times. Having the DNA test done has produced many previously unknown members on the family tree – many of whom have now helped with further information. Since I learned that I can speak with a real person (not a cyber employee as I first feared) in real time things are even better and I would most definitely recommend this company to anyone wishing to investigate their heritage. I would like to thank Desmond at the call centre in beautiful Ireland for his helpful attitude this morning – and for providing not only useful information to assist my usage of the site but also for his friendly and very Irish manner.

I got one test done for myself and it was amazing and soon after I had a second one done for my husband. We asume that we know where we come from but you’d be surprised. I have to say too that the customer service is excellent. Thank you Maor for answering all my questions with such kindness.

Phone chat resolved most of my concerns. On screen reading of all areas is fine: difficult to accept that I have no English Heritage showing. Very patient listener in Ziv.

The test results were very generic & vague. Probably enough to convince many people, but unfortunately for them the results were provable wrong in my case. Complaint wasn’t answered properly. A waste of money.

Swab tests are a great option for those unable to do spit tests. I personally feel the spit is likely the most accurate since cotton can have its own DNA or may not remain sterile in administering the test, it’s still a wonderful gift to those of us who need other options besides spit.

After 4 months waiting for the kit to arrive to Mexico and after paying a considerable amount of money to send it back to Myheritage laboratory. Everything was running ok, I was tracking the progress of my sample in the app, they sent me an email notifying me that the sample was in the micrroarray test and the estimate delivery of the results was 10 days from that day.
A day later suddenly sent me an email saying that they were unable to read my DNA and that this will require more lab processing time and that they will do it with “no extra cost” . The estimated time for results changed to a month and a half more !!
It sounds strange since I took the sample exactly as they instructed and the test was already in progress.
I am afraid They lost my samples or something strange happened! I am expecting the worst. They will say that the second vial was unable to read it too!
I don’t understand!

My DNA results were curious and puzzling, and I rang up the MyHeritage helpline. The lady at the other end was friendly and helpful, and also offered me an opportunity to speak to one of the DNA specialists on their team. I’ve just had a long talk with Ziv, who explained what had looked to me like anomalies with great patience and clarity. Thanks! We’ll have another chat when my sister’s and my daughter’s results come in.

Very interesting results from my DNA. Not entirely what I expected having researched my family history. However when I called to discuss, the help and explanations were excellent and also gave me a better understanding of how our DNA is made up and how we inherit it.

When I got the results, I imagined that it must have been a different person’s DNA result. I showed a ridiculous 28.7% Scandinavian, 1.7% English and 59.2% Irish, Scottish and Welsh ethnicity. I have a tree going back to 18th C and cannot trace any evidence of Scandinavian ancestors. On the other hand, I have very deep rooted ancestry in south east England, so that 1.7% figure is ridiculous. As a result, I dismissed this result as completely inaccurate. I subsequently had an Ancestry test, and this showed a far more accurate result of 47% Southern English, 29% Irish,Scottish and Welsh and only 6% Scandinavian. This bears out my own research into my ancestry. Some of the MyHeritage ancestry matches seemed to be ok, but far too many appear to be false positives. In my view, MyHeritage is to be avoided.

Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.

Recently received my results for MyHeritage DNA. The results were inaccurate . I have Cherokee Indian in my blood line and the test did not mention it. The test indicated 56% English. I have, to my knowledge, little to no English DNA. If you really want an accurate test, do your homework and choose a reputable source.

I am so happy with my heritage I think everybody needs to do a DNA so if they have any doubts about who’s there father who’s there mother who’s the family they will know I have currently seven siblings and today I found out that one of my siblings is not my sister so I’m recommending that all my family members do it so that way they can all find out if we have the same father of the same relatives I am very happy and pleased I recommend this for everybody thank you very much my heritage

It vas very exciting to see what’s in my DNA, i hope it some time in the future is possible to do it even more accurate, this all was a thrill and it all was very fast done after i send it!

What a scam! Very, very disappointed and would question the validity of the ethnicity results we received, which is the only thing we received, no relatives, no ancestors, nothing. My 83 yr. old dad and I were SO excited, it quickly went to absolute disbelief when he opened his email to find this cr*p they sent out. Don’t waste your money.

Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for , but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.

I uploaded my raw data from FTDNA back in May 2016. After a slow start, with no results available until September (which were completely nonsense), and half-plausible results only between November 2016 and January 2018. However in the last few months they have really improved their services. Their previous flaws and errors in the matching algorithim are gone. Their matches pages integrated well with their existing family tree software. Matching surnames are clearly displayed, and you can easily filter matches and make sense if the overwhelming amount of data that is available. They also have a chromosome browser, and in my opinion it’s the best one available from the commercial DNA companies. Ethnicity, like all DNA tests, is a weak point. They overestimate English very heavily and claim that I have Finnish, which I do not.
Based on the past few months and their announcements for future product enhancements I am optimistic about the future of their DNA testing service.

The help i received from My Heritage resolved my issue, and it turned out it was a fairly simple solution. Unfortunately it took over a week for them to get back to me. I feel this response time is a little slow, especially since the problem had a simple solution. Another issue i have is that what i needed to do to avoid the problem in the first place was not clearly explained in the website’s instructions, in fact it was not mentioned at all.

I was concerned that my daughter had quite a different make-up than myself. In talking with one of the genealogy experts, I was taught how the gene pool develops in an embryo and how each person has their own distinct set unless they are identical twins. That two siblings can even have different make-up. What interesting science. The gentleman that spoke to me directly was AaronTLV. What an interesting conversation we had. I am 100% happy with the results. He took the time to really help me and explained everything very concisely. Thank you Aaron, thank you My heritage.

They are improving since the 1st time I uploaded my DNA file, but there are multiple problems in the ethnic results. For starters, I tested with the 4 major companies & this was the only test that said I have Ashkenazi Jewish in me (4%). I’m Italian, so majority of my results fall under the Southern European category, but every other company said that the nonsouthern euopean portion of my white ancestry is from the British isles (1%-5%, depending on the company), thus northwestern European. Some Italians have Jewish in them, but every company except this one says that I don’t have any Jewish in me at all. Sorry, but the truth is: 3 companies beat 1. I hope the MyHeritage team acknowledges my feedback while improving their algorithms in the future.

I could write a book about my negative experiences with this company.

-My fiance and I received a “gender error” on our accounts. After getting help to reassign our activation codes (although we were sure we were diligent about accuracy from the beginning), his results didn’t make sense and didn’t even show he was related to his dad and brothers, who also submitted a kit, and mine had another gender error (apparently I’m not a female or male).

-a customer service representative told me that one of my activation codes wasn’t on my account or my fiance’s account. Later, I found out that he got two accounts with the same name confused (my fiance and his dad). With the number of people who have the same name, this company should not be confusing accounts!

-A customer service person told me that it wasn’t a gender issue and I just needed to confirm my age. (The gender issue notice went away when we reassigned the kits then appeared again, so that made no sense. My age and my fiance’s age were both accurate and not listed as minors as they were trying to tell me.)

-I had to jump through so many hoops to speak with a manager who then put me on hold 4 times and said, “I’m not awfully familiar with the system as a manager.”

-After being promised a refund from someone who claimed to be a manager, I received an email saying they couldn’t refund me because they’d received our DNA kits.

-After calling to follow up with the email saying they couldn’t give me a refund, I was told they couldn’t transfer me to billing/a billing manager. I couldn’t get a phone number to call either. I just had to email them back.

-When I emailed them asking for a phone call, they kept responding that they needed more details to call. I didn’t care to type everything out as so much of the information they gave me didn’t make sense and contradicted what someone else within their company told me. I requested a call 4 times and never received one.

-When a refund was finally granted, it wasn’t the amount initially promised.

Do NOT waste your time with this company! Their results are questionable and if you have ANY problems, their customer service is worse than anything I’ve ever received with any other business!

I was excited to see my results but am dubious about how correct the results are, bearing in mind my maternal side is from Germany, traced back 6 generations and my Paternal side is German/Ukranian, I was surprised to see that apparently I am 43.5% English. I am considering doing an alternative DNA test with a different company as I feel it is wrong. Also I have paid extra to use research records but the area that I wish to research, have no records to search (Ukraine/Russia) so have been left deflated

I spoke to a man called Ziv today Sunday 25th March. He was so helpful and explained all the factors of why my DNA was not what I expected. He was friendly and knowledgeble and it was a delight to talk to him.

Excellent service from the personel. Fast and accurate answers and committed to solve the issues! I highly recommend other people to use MyHeritage!

MY youngest son, 33, ordered his kit and got immediate results. I ordered two kits. One for my wife and myself. My wife also got her results back in a timely manner. Not me. There was a gender issue which I did not understand. They said it had to do with how I set up the account, etc. etc.. They sent me another kit and the same thing happened….AGAIN. Finally after requesting a refund, everything began as it was supposed. Now I am awaiting for the final results. The support team was very apologetic and helpful in trying to remedy this mess. After 5 months of what should have taken a few weeks, we all got it resolved. My Heritage is a reputable DNA testing company. Regardless of what I went through, I would still high recommend them for any DNA testing you want done. REMEMBER: Nothing is perfect and things do go wrong. That is not reason to give a company a bad rap. Just try to get it fixed and go on with your lives.

Very polite and helpful customer support contact at MyHeritage. I am still confused as to why a kit mailed to you by my daughter in early Jan. didn’t arrive until Mar. 7. I had called on Feb. 27 and was told that a replacement kit would be sent, but that was never received, so it must have been the initial kit that was received 7 weeks after it was mailed. Anyway, I was told today that it is being processed and given a date that the results would be received, so that was all good news. I appreciated the courteous help on both occasions that I called, but I found it difficult to find a phone contact number.

Excellent response to queries posed about DNA results posted on their website.

Outstanding customer service! They are ironing out all the bugs they had previously. This may soon be the best test out there for genealogists.

My mom and dad died at an early age as did my Aunts and Uncles on both sides of the family. This test provided me with some answers.
I’m pleased with the easy to understand results.

I really like it. It worked well for my needs. The only thing that l would like more is to make more connections with possible unknown relatives. I never knew my father, and don’t even have a name.

I am 30% French in origin, and 0% shows up in the MyHeritage DNA results. There is no doubt about my French origins. I do not trust this company.

Please, people, don’t waste your money on this scam. I have an Irish mother and a Dutch father, yet according to this sham of a site, I’ve inherited 0% of his DNA. And yes, he’s definitely my father. My siblings and I all look very like him (and each other). His parents and grandparents were Dutch also. My mother is Irish as are her ancestors, so how I’m 52% English, and 0% Dutch shows what a shambles this service is. I tried calling them but was on hold for 57 mins (over 40 of these mins I was ‘next in line’). I had to hang up before I lost the will to live! After my call and 2 emails, it eventually took a month for them to ‘receive’ my kit after I’d sent it. I think they actually lost it and based my results on the fact that the kit had been sent to Ireland (46% Irish, that is a good guess on their part) and that I have an English surname (married an Englishman). Basically, save yourself the hassle and money and ask a stranger on the street what he thinks your heritage is, you’ll probably get a more accurate result!

Received the results from my DNA test a few days ago. Clearly, this is either a scam or they mixed my test with that of someone else . My results say I am more than 97% English and 2. something % N. African. The problem with that is that we have genealogy passed down through our family since the 1400’s of my Knauss ancestors in Germany. In addition to that I have traced my McCauley ancestors to Glasgow Scotland in the 1600’s and my Daring ancestors to Switzerland in the 1100’s . I also have Eisenhour and Rohm (both German) and Robinette (Irish). These are all verified so the DNA cannot possibly be correct. Waste of money

I discovered that I am literally from all over… From Europe to South America.
I even got some suggested distant relatives matches. How cool! I have already bought some more kits for my family so they can also join the DNA database and who knows… we might even find some more family members we didn’t know existed.

I transferred my DNA data from two companies for free to My Heritage, and I have written three times with questions concerning the DNA ethnicities, and Peter has responded each time quickly with a very satisfactory response. The service and quality at Heritage is excellent!!

It was very easy to do, and received my results within 6 weeks. I was completely shocked with the results. I have bought several kits for other members of my family. They are excited and looking forward to receiving their results as well. This was a fun and interesting experience and so glad I did it!

I am not impressed by the results of my dna test which I received on 30th January 2018. 75% of my ancestors came from Scotland but the results showed that I was 27.2% from and Irish, Scottish and Welsh background. One of my great grand parents came from England (12.5%) but the results show that I am 67.9% English!!!!!!!!!!!!

I got 5 for my whole family. It was easy to use, and we had a great night doing the tests and speculating on what will be the results.
Excited to get the results back!

Simple instructions made the testing process easy. The results are interesting, and surprising. I received quick and helpful service from the Technical Support staff. I have recommended MyHeritageDNA to others.

Real science – This kit made me know my genetic blend and find my distant relatives..

This has been the best experience I have had in a long time, if you ever wanted to do something like this and couldn’t make up your mind, do it! You find out so much about your ethnicities and like me you might be extremely surprised at the finding. I have had a blast with the results.

Excellent help. Very seldom have such a friendly person solve the problem so quickly.

I chose MyHeritage after reading reviews and for price. I had already done a test with Ancestry.com and wanted a second opinion. I have no problem with the intent of DNA testing. However the service I have received from MyHeritage is well below standard and in fact very disappointing indeed. Firstly their courier (which was mostly the US Postal Servicee anyway) was very inefficient in its delivery. The kit took a day and a half to go the half-hour distance between the company headquarters at Edison to Secausus and then another day and a half to get to the NY airport (this was DHL couriers). It apparently then sat at the airport with USPS for 4 days! It eventually arrived having taken 16 days. I returned the completed kit the next day and activated my account. This appeared on their website. Then I waited . . . and waited. After 2 weeks the site was still not showing the kit having been received at the lab. So I sent a message asking what was happening. After 4 days with no reply to that I sent anotehr message. Again no reply. So yesterday I rang their number and asked what was happening. The answer I was given was totally unsatisfactory. I was told that there was a “backlog” at the lab. When I questioned whether that meant kits received would not even be scanned on arrival I was told probably not. When I suggested that this was highly inefficient and indeed very strange practice I was told something about waiting 30 days and that nothing could be done for me to ascertain whether my kit had been received or not. I was asked if I had a tracking number for the kit but obviously if I had one I would have been able to track the kit for myself. and wouldn’t need to be calling.
All in all then I am highly dissatisfied with the service that is provided by this company. Whether their actual analysis is up to standard or not I don’t know . . and perhaps never will, But I recommend that care be taken if choosing them and other companies be considered. I had no such problems with Ancestry.com.

I was very satisfied with MyHeritage DNA Service. They helped me to solve all problems regarding my DNA kit very quickly and finaly I have got my ethnicity results.

I received my results on 30th January 2018 and immediately alarm bells rung out. I have traced my family tree some years back and, albeit a couple of foreign countries cropped up, that at least five generations on my maternal and paternal side were all English. None of this is mentioned in this DNA test. According to My Ancestry DNA I am 50.5% Scottish, Welsh and Irish, [no mention of English], with 47% Scandinavian and 1.5% North African [could be right] and 1% Nigerian [can’t see it]. I am querying this because I have had two other DNA tests done, as a back up and experiment, by two other companies. Their tests are now back and are pretty similar to one another in heritage, give or take the odd few percentage points. I would not have questioned My Heritage DNA if these two other DNA tests weren’t so similar. I am no Einstein but looking at the three DNA tests, the My Heritage DNA must be way off mark. I have also read some reviews and find customers in a similar state of affairs to myself. I contacted their helpline the next evening and was told that an email would be sent explaining their findings [I have not received this to this date]. I rang again three days later [holding on the line before I was connected for over an hour] and was again told that the email was sent, but as I am unhappy with the results that the customer service would ring me in a couple of days [due to there being a holiday in Israel]. I am still waiting this call. I think it is terrible that the service given to customers who have paid money and are unhappy with results should be ignored. Once they get your money and give back the results, they are not bothered at all if a customer queries this. I was told that they do more tests than other companies and is therefore more accurate. What rubbish. No English in me and plus 5 generations on either side of English. I would not waste my time on this again and have told family members who were going to use it not to, as it is not accurate, has bad customer service and is just a rip off! DON’T WASTE YOUR TIME ON MONEY WITH THEM!

I thought it would’ve showed my native Indian heritage, but it didn’t. Showed I had Spain plus Italian French German Netherlands West Nigerian. I’m kinda satisfied with my results

Had the Myheritage DNA kit as a christmas present. Came to open it and found the swabs were missing. Tried ringing their support number only to be in a queue constantly, even left voicemails for them to contact me back but this never happened. I now have to resort to leaving a review in the hope that someone will respond to me.
Cant seem to find any other way of contacting them other than by the never answered phone number given. Please sort out your customer support Myheritage!!!

How am I 100% Greek? I’m pretty sure that isn’t possible….

Unfortunately my first DNA Kit was lost by the DHL post. I wrote to the MyHeritage support, a response delayed two weeks but they sent to me a new DNA Kit that I received today. Response from support should be faster but I am very happy about the new package and satisfied with the support person!

The DNA results did not contain the level of detail I had expected. I had “Irish, Welsh, Scottish” DNA but the test did not specify which, and how much of each I had.
I know I have French ancestors but this was not identified by the test.
On the other hand the smaller percentages of DNA were interesting, as being over 60% English, I did not expect Eastern European Jewish, Middle Eastern and Nigerian to come up.
So it was interesting and disappointing at the same time.

It’s been 6 months, haven’t heard back. Went on web site, couldn’t remember password. Signed up to reset password, site is so unfriendly. Tried calling, honestly, was told I was not a paying customer, and I had to upgrade to get info. Voice mail only, couldn’t get a human to save my life. I PAID for this service, have received nothing in the mail. Want my information NOW! HORRIBLE.

Very disappointed. Have waited patiently for my results but find today (which was the drop dead date for when they’d be available) that they are “taking longer than expected,” but that I can contact customer service for an explanation. I called customer service, patiently waited my turn (which was NOT an unpleasant experience — just to be clear), only to learn that they are updating the algorithm. When I ask when I might expect the results, I get “ we are not currently confirming delivery dates. It could be anywhere from a couple days to a week.” I never leave reviews, but I am giving this negative review because I feel that given the fact that given what you pay (for the kit + the membership) and that you have to provide an email address to sign up, they certainly could have sent a notification of the delay in a timely manner — either that, or they could have posted an announcement banner on the track your results page on their webpage. I went in and canceled my autorenewal on my membership. Not worth spending money on poor service.

The test kit was delivered promptly and the method was very well explained. Getting the results took a few weeks. We were very happy with the online presentation of our origins, and the results made sense as far as we know.
We are getting a lot of “matches” from other MyHeritage users that haven’t led to much so far.
Later I tested a distant relative in search of a “missing link” – my great grandfather – and I had to wait for quite some time for the result. I finally wrote to support, and got a comprehensive answer within a few days. I wrote back about a detail I didn’t understand, and promptly got another polite answer that explained in detail.

We activated and sent 2 dna test kits only1 kit was received. We tried multiple times to contact customer support. Finally we were able to talk to someone. The person was rude, did nothing to help and sent us back to the automated phone system. I sent an email but after a few days have not received any response.
My recommendation would be to use another test site.

Good process and approachable website, 4 stars because of too busy customer service. I received my answer 15 days after.. because of that, it will take almost two months or more for my DNA results.

Got my results about 4 weeks ago and cannot stop thinking about my heritage. It’s wonderful to learn about your heritage. MY journey has been fascinating, and I have just started! I honestly think that MyHeritage DNA will soon be the best test for family history. It has tools that nobody else has.

I just wanted to share how wonderful the improvements have been. I had been very disappointed when known close cousins were not reflected in our matches and now they are all there. At this point, when my Ancestry membership expires, there is a high probability I will be moving over to MyHeritage. I absolutely love the chromosome browser and the pedigree tree. And the fact we can see all shared matches (even more distant ones) with someone unlike with ancestry where only those 20 cm or greater just rocks. If they could find a way where we can link trees together like ftdna and assign shared segments to the common ancestors like Genome Mate Pro, they would be providing the greatest tool available for those of us who really follow DNA genealogy. Thank you to MyHeritage for the great work!!!!

Very Pleasantly surprised.

I found my two biological sisters, for over 30 years they lived 20 minutes from where I grew up and we never met until that DNA Lead!!

I have been using My Heritage for more than a year and have found over 10,000 people on my tree. And am very excited to continue on.

I received My Heritage ancestry 6 weeks ago on November 23rd 2017. On January 18th , 2018, My Heritage placed a locked in upgrade ad over my access site, trying to force me into a price upgrade, when I have only been a member for 6 weeks! I have emailed My Heritage 6 times, and I called them within 2 days. I have not received a response or solution. My Heritsge is only interested in the profit side of their business! BEWARE!
Chere Alexion Matteri

I have managed to trace mother’s side back to her grandparents born in the 1860s & my father’s to a couple born in 1801 & 1802. Also made contact with a relative abroad!

My results made me laugh out loud because they were clearly inaccurate. Family member have genealogy charts on both sides back to 1200 showing my heritage as nothing but British & Scottish with a small amount from Netherlands.
These results showed 67.7% England, 25.1% N.W. European, 4.6% Jewish, 1.4% Baltic, & 1.2% Nigerian
I think My Heritage “lab” people, simple google the last name and try to come close and pull some numbers random numbers together. HaHaHa

I had my DNA tested by My Heritage and the results were
100% Irish Scottish Welsh. I knew this was not accurate based on family ancestors and family members who had DNA testing by another source. I called them about this and received no clarity. I was retested by ANCESTRY and the results were 62% Irish Scottish Welsh, 24% Great Britain, 9%Western Europe and remaining % low confidence regions, This is a far more accurate and detailed analysis. I give My Heritage NO RECCOMENDATION. Very poor and careless testing! ( I am sorry I have to give this a 1 rating in order for it to accept my review)

We changed our mind about the test and wanted to opt out. I called them (Enga) and she said it had been shipped already and so I should mark it “Return to Sender”. I did exactly that . I received confirmation that my account had been credited with the 2 DNA kits I had returned . Thankful for good customer service. Very Prompt and courteous service. Thank you!

A mix-up with a billing took place recently. After only one call to My Heritage, it was corrected in a minimum amount of time. I appreciate the helpfulness and efficiency.

Everything was super easy except they dont include postage page envelopes. That is really stupid. Charge a little more if you must, but dont make me go to post office. Envelopes are too bulky for a single stamp…so they need 1st class package shipping.

I cancelled my My Heritage subscription due to lack of time to do research now. There was no hassle and Stephen was efficient and helpful on the phone.
All the background news and other people on calls was a bit disconcerting. I would think it would be difficult to work in that environment.
Thanks to Stephen for his help.

I’m sorry they ran out of supplies. I hope the test results are more satisfying than their supply. The recorded apology lacked information about when the test kits would be shipped. I spent £££ for the test kit and you added £££ for shipping so the price was higher than they advertised. Not only that but the £10. + they declared would give access to more family information turned into £130+ overnight which they gave me a refund for after I waited 15+ minutes on the phone. Do they satisfy all their customers the same way???

I recently purchased a DAN kit form My Heritage DNA. Had a question and they provided excellent customer service. I am looking forward to the results of my DNA analysis. Very happy so far with this company.

I’ve been waiting since mid October for the results. They don’t keep the tracker updated and if you want any information you have to call. You might get lucky and get to talk to a call center that looks at exactly the same information as you have in front of you. They don’t give any updates at all. Very hard to get a hold of anyone and when you do they have no clout so it doesn’t matter. Definitely don’t use. Go with one of the name brand companies that specialize in the consumer side of this. I haven’t seen the results yet so I can’t comment on them.
Avoid this company.

A mistake on my part that resulted in a new account rather than an extension of an existing account was quickly and professionally resolved after I spoke to a representative of the MyHeritage group.

I downloaded a trial of. My heritage and discovered it was not really for me unfortunately I was unwell and didn’t cancel the subscription in time and was billed I. Cancelled and was given a refund immediately.Thanks for the prompt service

Evidently my account was hacked and someone started a My Heritage account. I have been billed for it. I would not sign up for an account since I am a member of the Latter Day Saints. I feel cheated.

Myheritage.com was horrible. I tried to contact the company before the 14 day free trial was up. Was unable to get through. I did not know how to cancel online. I am very skeptical about this site. I finally got through but it was after the 14 days that someone finally answered the phone, and gave me some horrible excuses and informed me that I cancelled after the 14 days, which then I told them I cancelled before the 14 days. It was to much of a hassle, so I just requested my refund. I will try another site. Later for these people .

The telephone representative was outstanding in assisting us in getting the proper person kit number assigned to the correct person and it took just a few minutes

In November 2017, I sent in my sample to MyHeritage for testing. I received the result by e-mail on 18th December. Fine. I am a 72 year old man without a working printer; so I. e- mailed MyHeritage “helpline” politely asking for a hard copy, explaining why. NO RESPONSE. On 28th December I telephoned and spoke to ( name supplied), who explained he is not able to send form by post because of ‘privacy issues’. I said I wasn’t happy and could he pass my request on. The next day I received an e-mail, again stating they are unable to send me the result by post because of “privacy issues”. But more insulting they explained in great detail how to use my computer to print off a copy. That was very insulting considering I had said I don’t have a printer. 1. What are these “privacy issues” preventing my OWN DNA results from being posted to ME at my request.
I do receive my own bank accounts by post!(I was a lawyer in uk). 2. Does MyHeritage not analyse DNA from persons who can only be communicated by post? 3. I am truly amazed at MyHeritage’ lack of understanding and helpfulness. I certainly cannot refer friends to them. I am left very disillusioned; Whereas these finishing touches could have won MyHeritage praise.

Enga, was very helpful in correcting a mistake on my DNA activation submission.

good service
very long wait on telephone!

my result is very general, they said i am west asian, no more things, and there are more than 30 countries including west asian. i was expecting that they should say a specific country, not general. i ve already known my country which is inside of west asian… ridiculous , waste of money, :(

I have not got my DNA kit yet.

Very helpful laqdy

I rec’d an email promotion for special price & free shipping – clicked on the link, ordered 3 kits, …entered all my billing info (took a screen shot – cuz that’s what I always do) and processed my order – got a confirmation for significantly more??? Charged for shipping – called immediately to cancel – was told the shipping charge was an error and it would be credited immediately- that was 12/18…still hasn’t been credited- have sent 2 emails, no response and haven’t been able to reach them by phone. HORRIBLE service. Giving 1 star because 0 isn’t an option.

My wife received her DNA results with no problems. When I received my results, they included the DNA matching, but did not include the ethnicity results. That was the primary reason for ordering the tests. Why release only part of the results? I called to ask why but the customer service agent assured me it was a technical problem. Now I will have to wait for someone from the lab to contact me by email. I am disappointed by this mess. I was going to reactivate my My Heritage site but may reconsider. Perhaps I should have used Ancestry DNA.

I had some questions about how things work I thought I understood some issues but needed clarification.Enga from MyHeritage helped me ,she explained a couple of things clearly so I could understand and where there had been a mistake she set it straight and followed up in exactly the way she said she would ,it was really the best possible experience

They have 20+ days just to receive it then we’re talking 4 more weeks for results, and with the holidays probably longer, never would have gone with them if I had known it would take this long, not real pleased, wish I had gone with another company that gave you a TRUE time estimate!!!

Not a good start.. it said to simply call if you have any questions when you do the swab. But that you must register at the site first. So I did. Next thing was that I got bumped to a line that says that you have to upgrade to have a phone question answered. All I wanted to do was save a trip to the post office with the fat envelope and know if this was a standard one stamp mailing or not. You are only allowed to leave a message, which I did, but from these reviews I might not get an answer. Well, off to post office to find out the correct postage. Grrr…….

Don’t know how well the product is. The wait time for customer service is ridiculous.

I am waiting for my DNA results and the correspondence from My Heritage has been amazing.
Any issues or questions i had and had e mailed to them they have responded too with great professionalism and kindness.
Thank you

I just moved an accidently put wrong address on delivery they resend one once they got my response ,very happy with service so far , haven’t received DNA test yet but thankful customer service responded and solved problem can’t wait to get it and find out results , will get another for myself later this one was a gift for hubby , might not make it for xmas but happy it’s on it’s way thanks

This was my first DNA test and it provided surprising and interesting results. MyHeritage proved to be very addicting and time well spent. I’ve recommended it to family and friends.

I am first generation Korean-American, born to two Korean parents (who are both fully Korean). This company does not support Korean ethnicity (but it is not expressed on their website before you purchase). Not only do they not support Korean, they sent me back results that said I was (approximately) 50% Japanese, 25% Mongolian and 25% Chinese. While it is not difficult to believe I have some Japanese, Mongolian and Chinese (due to occupation, etc), I am Korean. I emailed about my results and they did let me know at that time that they don’t support Korean. Why wouldn’t the results say unsupported ethnicity rather than bucket it into some other results? I requested a refund and had to email multiple times. Only after my fourth email and saying that I would contact my family lawyer, as they should clearly note that they don’t support Korean before a purchase is made (how many other ethnicities are they passing off as others and giving people incorrect information?) did they respond. There are roughly 80 million ethnic Koreans in the world.

I talked to a young lady ( Enga ) who answered my question completely and walked me through how to find my account number which I was having trouble with.

MJ

The person on the phone was very helpful.

Enga was very helpful to me when I called in to have my email address corrected on my account.. THANK YOU again Enga.. You made my call fast and simple. :)

I called today to cancel my account. I spoke with Enga and she was extremely helpful and understanding and took care of everything in an extremely professional manner.

Had trouble activating my kit and couldn’t connect with support. I ended up speaking with Enga in billing. She was very helpful, problem solved.
Representatives like her present a very good image for their employers! Thank you Enga!!

My kit was shipped promptly but mail carrier delivered to wrong address. My Heritage replaced the missing kit for free and deactivated it so whomever decided to keep it , won’t get away with it. Super nice girl named Enga helped me and eased my nerves. This is the only gift my sis n law wanted. Thanks Enga and My Hetitage. Ur awesome

Having dealt a couple of times with My Heritage customer service people (Aaron) this time, I think they are among some of the best I’ve dealt with.

I bought this on the phone because I couldn’t get registered on the website. I don’t know what my total bill comes to — I wish somebody could tell me the answer to this basic question. Calliing MyHeritage will leave me on hold for a very long time.

I think the best part of this site is the smart matches. You can identify a person you know in a variety of other MyHeritage members. Then gives you the options of reviewing and then importing that information into your tree. I have been able to add several generations at a time into my tree. The info is only as good as the member’s site is accurate. But it gives you a framework and later you may have to make a few adjustments in dates or etc. But the important thing is that you have names of you ancestors. Also I have been able to identify family members of my gg grandmother. Through the DNA matches and relationship ranges, I was able to map back to a single family by matching up with 5 of her brothers, and 4 aunts/uncles, and 3 great aunts/uncles. There was no paper trail on her but I found her family! I love it!

I was you very happy and excited to receive my kid and my DNA results.

I called the other day to stop my membership and the customer service rep was very polite and helpful,

Rep was very helpful, answered my questions and cleared up my issue.

Called and discussed the DNA results of some family members and was very pleased with the knowledge that I came away with. Thank you to MyHeritage.

I was suppose to cancel my trial on Nov 28 but had a internet outage and forgot one I was able to log back on. I was billed the next day. I called and spoke to Inga and she was very helpful in making sure the subscription was cancelled and that I got a refund!!!

Need to change credit card info. Received quick answer to problem. Thanks MyHeritage.

Their rep. Inga was so helpful in the phone. I had entered the wrong city for delivery of my 3 tests and she took care of it in a moment. My silly mistake was taken care of so quickly and nicely. Thanks to Inga from me.
Donna

Was not able to order the kits online and they managed to resolve the issue very quickly & efficiently, thank you so much MyHeritage.

Enga provided remarkable service in updating my address on my recent order. The address was updated before the product was processed and released for mailing. Thanks Enga!

Getting through the menu was not easy. Once I connected with a representative she was very helpful. Both my parents emigrated to America in 1910 from Germany and had very German surnames. Imagine my surprise when I found I have no German in me!

I had multiple difficulties attempting to make an on line purchase…I think mostly self inflicted…..that’s what sometimes happens when septuagenarians play in internet traffic.
In any case, Enga was kind and helpful and I’m happil awaiting the arrival of 10 kits for holiday gifts for all the youngsters in my life! Thanks again!

I was treated professionally and quickly. If ordered again I will come back to my heritage

I was very happy with the service I got today. They helped me get the DNA test sent to my daughter like I wanted. I can not thank MyHeritage enough!!!

Person who assisted me, her name was Enga, did a great job.

The customer service rep who processed my request was polite, professional and efficient. It was hassle free.

purchased my fifth kit this morning – lady helping me was quick to respond and helpful with this latest purchase – she had all the information to make this a quick correct call

the representative that i had was very professional and quite knowledgeable. She also was very patience.

Been very pleased with all myheritage has done for me.

I called in about a billing issue. 42 calls were ahead of me in the cue but after a very long wait I was pleasantly surprised that I had a rep that listened to me, asked the appropriate questions and answered my questions clearly. I was very happy with the outcome. Thank you for understanding me.

I called my heritage.com to cancel my account and the representative was very courteous and efficient.

I contacted My Heritage to obtain the Cyberday Monday special. The wait was short even on an extremely busy day.

The server identified herself courteously and answered all my questions so my decision to purchase was without hesitation. Thank you Enga. Can’t wait to find out who I am.

Representative was very clear and helpful.

The online genealogy site is cool and easy to use, but it’s expensive and they do not make it easy to cancel. You can only canel by speaking to someone on the phone. Plan on giving yourself 30-40 minutes to be on hold.

Enga was able to solve my problem efficiently

Enga was very efficient and helpful as well!!

I did not know I Was going to be billed automatically. I have not been able to log on and never received an account number. The rep was wonderful!

I have ordered the tests but have not used them yet. I am commenting on the helpfulness of the customer support person who was very calm and helpful because it was very busy. I had to wait from 48th in line. The person who helped me was very patient and helpful.

I ordered two kits on Cyber Monday. It was an hour and half wait to get to a customer service person. She was very pleasant considering that it was a very stressful day. Order was placed quickly without any problems.

I received the best service I have ever had when I asked if they could refund some of my money because I had purchased the DNA kits before the Thanksgiving special price. He said he couldn’t do that but he could give me 2 more and a free back up plan in case something happened . I was very happy with what he offered. After this I needed just one more so that everyone in my family could receive one for Christmas. So I told him I wanted to buy one more and I got a reply that he was adding one more to send to me free. This was far more than what I had expected and I really recommend anyone that is looking to get DNA testing to go through “ My Heritage” I got my results back in 3 weeks and I am very satisfied with this company.

I want to thank everyone for their help in getting my results to me in a timely matter. I would recommend using this site. Thank you MyHeritage

Once again I find myself having to alert potential users of this site not to use it.

I bought 2 kits and sent them back in July 2017 since then I’ve only had a notification that they’ve been received- NOTHING MORE.

I have phoned – NO REPLY -“We’re very sorry we’re on our lunch break” was the pre recorded answer.

I have emailed both the accounts and service departments on their website- guess what guys NO REPLY

I posted a poor review back in October and surprise surprise! I had a response from a guy named Rafael from Myheritage who promised me that he was very sorry for the situation, very sorry I was unhappy with their lack of service, he would personally deal with my complaint and gave me his personal email address to contact him direct.
So I did, can you guess what has happened in the month since I replied to him……
You got it NO REPLY.

So Raphael, if you’re reading this , please don’t be shy, get in touch with me as obviously me getting in touch with you – as you suggested- doesn’t work.
And if getting a response from you via this site is the only way that prompts you to reply, then that’s how we’ll have to do it until I get the refund I’m owed from your company

As for everyone else , you may see a timeline forming which will give you an indication of how poor this company are at a) returning results
b) answering phones
c) replying to emails from relevant departments
d) replying personally when they’ve publicly stated they would (please see my previous review and Rafaels answer.

So keep your money in your pocket and go elsewhere.

The product was easy to use. It takes 4 to six weeks to receive your results. You can track your kit online. You do need to take it to the post office to mail because it’s a parcel and several stamps won’t work.

Brilliant service, customer support was very helpful.

Enga was friendly and efficient in processing my order of four test kits that I ordered as gifts.

Excellent company and extremely accurate results. Customer service is awesome, too!

I give it 3 stars

One of the prime reasons for the DNA test was to discover more info on my Native American background. Upon taking the test it showed none, which I knew was impossible because I knew for a fact my grandfather was full blood Indian on mother’s side with possibility of more on fathers side. Knowing this isn’t possable, I called My Heritage and their only response was they don’t have access to many Native American DNA samples in order to give that info. I think that was false advertising, it’s compleat fraud for that not to be disclosed so people know they won’t get the right results. All the agent did was argue the point and make excuses never offered any compensation in a return or even an apology. So in short I would not trust this test to be one bit accurate. Larry

Thank you MyHeritage for cancelling my subscription. I don’t like automatic renewals. The representative who helped me with my problem was polite and very helpful.

handled my request expeditiously and professionally.

Some people in this company admit to their low sampling size. 23&me has the largest & gave me the best results. 23&me says I’m 11% Arabic, whereas my heritage says I’m a quarter. I did my research & GENETICSTS said the Italian genome BARELY changed except for southern Italians inheriting Greek DNA. Southern Italians have SOME Arabic DNA, which is what 23&me indicated for me. ALSO, the ancient romans colonized the Middle East so this company is getting confused with Italian genes in the Middle East for being Arabic, “matching” a quarter of my DNA to the Middle East, so the my heritage team should sample more people. Only company of the 4 I tested that said I’m Jewish & Sardian (I’m Neapolitan). With 23&me’s 10k sampling size, they were able to distinguish which genes are truly Arabic and truly Italian.

Very disappointed in this service. The results are so vague and generalised that they are in fact meaningless. No attempt at any scientific analysis just a broad brush statement of ethnicity. Given the paucity of the initial information why on earth would anybody pay more money for information on the “DNA matches”? I’ve awarded 1 star as the company at least keeps you informed about the progress of your test.

Absolutely outstanding compared to 23andme (terrible data hungry company!) – I didn’t expect much from My Heritage DNA having had bad experiences before but my sister in law took the test in June and encouraged me to do so and the information + support I got is definitely good value for money. I will not be buying the subscription

It was competitively priced and I liked the way every step was ticked off on the progress chart. The results came about 2 weeks before I was expecting to get them back. The results were pretty well what I’d hoped for as well!

How long do I have to wait for swabs -coming up for 4 weeks and expected delivery within a week.
I am ready to cancel through my credit card
I have made a phone call to My Heritage earlier and assured “soon” but still nothing
Does not give me the confidence to continue with My Heritage

Tell me which company is reliable

I sent for their test kit and followed everything to the letter. I already knew my grandmother was a full blood American Indian. I also knew about a famous relative that was Welsh and knew I had some Irish roots. Their results claimed I was 10 % Scandinavian and 89 % European. I was appalled by their getting it totally wrong. I immediately asked for my money back. They either got me mixed up with someone else or didn’t know what they were doing. If someone doesn’t know anything about who they are they can be easily fooled. I knew my relatives and was looking for what their percentages were. DO NOT USE THIS COMPANY.

I’m really disappointed with the service from MyHeritage, both communication and results. I ordered 2 tests (1 for me, 1 for a birthday present for my best friend) in August which took a month to arrive to the UK. I activated both kits, took the samples and inserted 2 vials of each sample into the plastic bags provided. I emailed MyHeritage to check it was ok to return both sets of samples in the same envelope, because the addressed envelopes provided were not pre-paid and they had to be shipped back to the US from the UK.

After 7 days I’d had no reply apart from the standard auto response, so I sent both back together in a single envelope because it seemed a logical thing to do in order to save paying two sets of shipping costs.

The reply eventually came back after 11 days and was “The employees at the lab might scan only one or a pair of the vials and not consider the others, not understanding that the four of them are actually two sets of two different kits.” How difficult is it to open an envelope and see that there are 2 plastic bags, each containing 2 sample vials, with different numbers?

I was advised to wait. After a few days, one set of samples showed on the website as received – I alerted customer services who again advised me to wait and said they’d send another test if necessary. I alerted them again a week later – I was again advised to wait. I’ve now received the results of one test, yet the other is still showing as not received and despite a further email, I’ve had no response or another kit.

Adding further to my disappointment, the results are lacking and very vague; I wanted to drill down into greater information about my ethnicity but there’s nothing available. I was notified of 6 very distant possible DNA matches in different countries – I can see no further information or contact them unless I subscribe. To subscribe is a single annual payment and the cheapest of the 3 options is £54. I have no idea of the level of information I’ll find, so why would I do that?

I’m so disappointed – for myself and more importantly for my friend who’s still waiting. Not only has she no results, the results she gets will be lacking too, unless she chooses to pay a not insignificant amount of money to subscribe.

I have some friends who’ve use a couple of alternatives to MyHeritage (I won’t say who because I don’t believe it’s professional) however they’ve been really pleased with the level of info they’ve had and that they’ve had the option to subscribe on a monthly basis. I so wish I’d used a different company – this company don’t even provide Haplogroup information. Save your money, go somewhere else. These guys and their service are a joke.

I’d give no stars if it was possible.

23 Aug 2017 I ordered and paid $104.69 Canadian funds for a DNA kit.It arrived late Aug. 2 Sept. 2017 I activated my DNA kit, did the swabs and mailed it in to Houston. Today is 6 Nov 2017 and I have heard nothing.

The test from MyHertiage lacks detail or any information and left me without the any real answers. I have ancestors from the Middle East but they don’t list where they come from. Same thing with the North African percentages and West Asian results—absolutely no information where I come from
in those regions. I’ve found friends who have taken tests with other companies to have more accurate and in depth results.

Also, how can I have a distant cousin who doesn’t even have any DNA matches with mine ? Overall, I wish I didn’t take this test. I would not recommend it. Not worth it !

I bought 2 DNA test kits in July 2016 the accounts were activated and the swabs and sent them off in the packets provided.
I received an email saying that they were very busy with the number of tests they had and so the normal period of 6 weeks may be a little longer.
As of today 2nd of November, I have received nothing, no results, no explanations, no apologies, no reason for the delays.

I sent an email to the sales department and the service department stating that as I had not had the service they “said” they would provide I would like a refund of my £130 gbp and guess what?…..,
You got it! NOTHING, NO REPLY? NO RESPONSE NOT ANYTHING.

Avoid this company like the plague- it’s a scam.

I live in the UK, I sent off my DNA kit by signed for internation post to ensure quick delivery, it arrived in the USA very quickly but then took 9 days to reach its destination.

Although the USPS tracking states that it has been delivered nothing shows up in My Heritage account to that effect. I would like to know why.

On reading the reviews some customers seem to have problems getting the DNA sample through the US customs, I was not asked to fill in a customs declaration and am now wondering what the situation is with regard to my own test. Why isn’t the customs issue pointed out to non USA residents.

Why doesn’t the My Heritage website have an email address for contact?

All very confusing and dissapointing.

Has to be a Joke. Received results a few minutes ago. Results are way off base! First cousin took a DNA test, compared results and they are miles (generations) apart! Asian and North African ancestors, utterly impossible! Grew up in Germany

If you are living in the uk DO NOT send off for a kit. I received mine at the beginning of October and have since been trying to send back my swabs but no mail carrier will carry them. They are categorised as prohibited and cannot be posted.I have incurred a lot of charges in my attempts to post my test swabs back to Houston Texas, but they have been returned as prohibited.I have tried to get support from the contact numbers from MyHeritage but to no avail. I am very disappointed as they accepted my money for the test and must have known the situation regarding prohibition of posting when I ordered. They should not be advertising their service in the uk. I am left feeling robbed!

We spilled some of the solution from a vial. I called and had a high wait number, but the calls were handled quickly. The person I talked to was very helpful, pleasant, and knowledgeable.

Très bien reçue lors de mon entretien téléphonique.

Very well received during my telephone interview.

Really fast and friendly customer service.

Mega was so helpful. She knew immediately what I needed and assisted in an expedite manner so I was on the phone for very little time.
Thank you Enga!

The instructions were clear and precise and the results came back much faster than I anticipated. Couldn’t be more pleased with my interaction with My Heritage.

I received help that enabled me to send my results to Facebook so those interested could see them.

I’m very pleased with my result shocking as well my blood is all over the world from all parts in Africa to all over Europe and not going forget my Eskimo bloodline lol this is so amazing and surprising I look at me a little different now I have strong blood Running through my veins .

Omg ive been having problems with them since day one. I paid for family tree membership and DNA tests for my dad and me. The tree thing you can’t even add people to your tree unless you pay a large amount of money and the dna tests are straight up false!! My dads father is half cherokee and his mother half Irish and he came up no cherokee no Irish. and my mother is half sicilian. Guess what? I have zero Sicilian! But I’m some how Nigerian. I feel completely ripped off!! Do not go through myheritage. Theyre not legit. I give them negative 10 stars! And I know ill nevrr get a refund on any of this. Lesson learned! DO NOT GO THROUGH MY HERITAGE! THEY WILL RIP YOU OFF AND GIVE YOU BUNK RESULTS!

I sent in my sample to Houston which responded promptly despite the flooding. After I got the results, I needed to share the data and Estefani walked me through the process, patiently and efficiently.

Marco in billing restored my confidence in My Heritage.
I have had at least 8 misinformation experiences, hold times for 60 to 80 minutes followed by not being heard when finally answered and then DISCONNECTED ONLY TO REPEAT THE COMEDY OF ERRORS AFTER 2 MORE ATTEMPTS. Worst service ever!! 5 stars for Marco. One for My Heritage.

My results were not consistent with what I was taught: I can’t be 50% Italian & 22% Arabic if I was taught I was fully Italian (even with possible mixing in the past- geneticists say that the Italian genome has remained mainly unchanged with the exception of the Greek genes in southern Italy). It also said I’m Sardinian even though my family is from the south side on the main land. I emailed customer service & someone was nice enough to admit that they don’t have as many DNA samples as the other competing companies!

They actually had a phone line with a human to speak to. He was very courteous on the phone and said it would take 2-3 business days for the refund.

This is the best site I have been on! A real blessing to get my heritage documented for my children and grandchildren and others who are interested in the family. I have told several people and they are very pleased too. Thank you for this wonderful site! Keep up the great work!

Called to find out about my results and when they woukd be done, the gentleman I spoke to was very helpful. Thank you MyHeritage

Enga was terrific and met my needs with excellent professionalism and courtesy.

Had a question and concern as to the cost of my annual renewal fee. Spoke with James from Customer Service who was most helpful with explaining the pricing and issued a credit as discussed. Most pleased with the service and outcome.

I come from Slovenia. I started with a family tree because I wanted to make a gift for my aunt. As other relatives wanted it, I came to the idea to extend it to our predecessors. So I came to the website My Heritage.So I came to the discovery that we are much more than we know.

I ordered a DNA kit over or you could go and have been waiting on it to get here, and the Postal Service said they have delivered it, so I called my heritage and let them know that I have not received it, and, without question, they said they were going to send me another one. I greatly appreciate it !

I spoke with Joshua, and he promptly addressed my concerns. He was knowledgeable and very polite. At the end of the phone call, I can say I’m fully satisfied with the outcome .

Representative responded to my concern in a manner consistent with proper customer service training.

Thank you Melissa at My Hertage it was great I have solved with your help, My tree is like an old oak growing all the time filling me in on where my people came from and i can check it with a clic of a mouse M

The women that helped me, the people she works for keep this employee.

Today I spoke with Nadja regarding my web site. I was very confused, as it turned out that I had, in fact, 2 web sites with the same name under different email addresses.
Nadja guided me through the fix up with many helpful hints.
Wonderful experience and a very patient lady

Today Markus helped resolve my subscription problem. I always dread calling companies because I fear being treated rudely or inpatiently. I should not have worried because Markus was polite, knowledgeable and immediately found and fixed the issue. He also responded to my sense of humor which I appreciated. Thank you. Markus

very nice and helpful over phone ,explained everything clearly

Customer service is wonderful. I had a problem recieving my Ancestry testing kit and Evalien the woman I spoke to was great and attentive. Five stars for customer service :)

Excellent customer service and the platform is very
appealing and easy to use.

I called My Heritage to request that my automatic renewal option be cancelled and that my annual payment be refunded. The agent looked up my account, cancelled the automatic renewal option, and initiated the refund process.
This took about two minutes and was handled very professionally.

I called yesterday and was connected with James. He was very professional and solved my problem immediately. Thank you.

I spoke with Lidia today about a problem I had been having for some time. She certainly was very good explaining the situation and my issue was resolved. Such a nice, understanding and PATIENT lady.

James did a very professional job in handling my issue.

Service is professional and correct

The service was very good and the representative didn’t pressure me into anything. She was very pleasant. Thanks for the quick response.

This company has provided excellent customer service! I am very likely to purchase a DNA kit from them in the future.

Very quick to resolve my delivery issue. Replaced both tests.

Customer support is excellent. The worker understood my issue and addressed it quickly .

Fantastic kit and excellent support!

Great customer service. Joshua was very helpful!

I called for support it was only a few min to get help and
Alorn was very nice 5 stars

I called the My Heritage help line and spoke with Lidija, who was friendly and helpful with figuring out what I had already paid and what I needed to pay extra for data access. All sorted now.

I called to get information on activation of my account. The person helping me was very polite and knowledgeable. She solved my problem and then went on to help me know how to use the system. Great experience. By the way ,I just cancelled my membership in Family Tree for poor service.

I had problems recently with accessing my family tree because I had changed laptops. I contacted MyHeritage and Lisa was extremely helpful, spelling out what I needed to do to access MyHeritage from my new computer. This worked out fine! So I’m a satisfied customer.

I was very happy with the help that Shoham provided! I will be able to proceed now with finding my wife’s ancestors!

Ich konnte plötzliche keine Instant Discoveries mehr bei meinem Stammbaum hinzufügen.
Nach dem Kontaktieren von My Heritage konnte das Problem schnell behoben werden.

I could not immediately add instant discoveries to my family tree.
After contacting My Heritage, the problem was fixed quickly.

James was super helpful

Thank you so much MyHeritage for solving my problem. You were clear,concise and to the point.

Called to cancel my my renewal. Not that it wasn’t a good search site . I just lost interest in it. The women I spoke was very helpful. It was the easiest customer service call I ever had.

Dissatisfied with delays in testing. I am female and got email that my dna showed male. Very disappointed with company.

Had to wait for almost 40 minutes before I got to talk to the representative. The rep was curtious and knowledgeable,but had to refer me to billing for a resolution, which I may have to wait 3 or 4 days before I will get a call to learn the status of my request.

James was very helpful in guiding me through on the computer to retrieve my husbands DNA results which I had trouble getting . Thank-you James !!

The staff handled my complaint in a most professional and satisfactory manner, I would not hesitate to recommend their services.

Been almost a month and now I’m told my dna doesn’t match my gender I reported on profile. I’m disappointed to say the least.
It took me a while to afford this test and anxious for the results.

Called given number and had about a30 minute wait. Pleasant music and they updated my position in line every 30 sec. Assistant spoke very clearly. He helped every way he could, did not rush, spoke kindly, and was knowledgeable.

Had question about paiment, fast responce on tel. All answers were adequate handled. Friendly service