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MyHeritage DNA
review on 1 September 2018
by Ellen Hinkley
At a Glance
Screenshots
Summary
In summary, the MyHeritage DNA test provided an interesting insight into my ancestry. It gave me information about my ethnicity which largely matched the genealogy research I’d done beforehand and I was happy to find quite closely related matches. The explanations that accompanied the results really helped me to get the most I could from the report and I loved the animation that accompanied my ethnicity estimate.
It was slightly frustrating not to be able to find out much about my relatives without signing up to the subscription fee. However, this is partly to be expected from such a new service and I look forward to seeing how this test evolves as time goes on.
Full review
MyHeritage, who had until recently sold Family Tree DNA tests, released their own ancestry test in November last year, which links in with their family tree building and record finding service. At £69, the test is more affordable than many others on the market, especially considering that it not only offers ethnicity analysis, but includes a family finder feature. I was really looking forward to seeing what it had to offer.
Product expectations
The MyHeritage website explained that the test would provide me with information about where in the world my DNA originated and would match me with relatives. One thing I particularly liked was a video that showed the kit and its components, as well as the process the samples would go through in the lab. I felt that this really demystified how the analysis would work, something that I didn’t expect to see explained or shown in this much detail. Being able to see the lab itself and the different checks made throughout the process also reassured me about the security of my data and the accuracy of results.
There was a section at the bottom of the page that included another video on how to take the sample. Beneath this there was a short list of frequently asked questions, which answered both practical queries (eg. How long will it take to get results?) and broader questions about DNA testing (eg. ‘What is the connection between DNA and family trees?’). I really appreciated the effort MyHeritage had gone to guide me through the process and to make it as clear as possible what to expect when taking a DNA test, before I’d even bought one.
In terms of what was provided in the report, it was explained that I’d find out information about the places in the world my ancestors had lived and would be able to find relatives, matched with me through our shared DNA. I was interested to read that MyHeritage had “the largest international network of family trees” and was looking forward to using the service to build my own.
Ordering experience
To order my test I had to make an account with MyHeritage, which would also be used to deliver my results. This took less than a minute and I was then taken to an ordering page that offered a range of payment methods, including PayPal and the option to pay directly with my credit/debit card. The terms and conditions and privacy policy were pretty standard, though I was slightly concerned to read that I would have no rights to any commercial products that might be developed in the future, even if they were related to my DNA. I wasn’t quite sure, but this seemed to mean that they’d be able to make products using my DNA, without compensating me.
Once I’d ordered, I received a confirmation email. I was slightly worried, as a few weeks later I hadn’t received confirmation of my samples reaching the lab, so contacted customer service. I received a reply a few days later explaining that there was a slight delay in processing the kits. The response was polite and well-explained, and I received receipt of my samples reaching the lab less than a week later.
Results section
After my samples had reached the lab, I was able to track them during each stage of the process. I found this feature particularly valuable, as even though the results took four weeks to arrive, it felt as if there was always progress and information on how long each stage would take.
Four weeks after my samples had been received at the lab, I got an email informing me that my results were ready. The report was made up of two main parts, ‘Ethnicity Estimate’ and ‘DNA Matches’, each of which had several different features within it.
Results section: Ethnicity Estimate
Upon clicking on the link in the email, I was shown an introduction to my ethnicity results. This introductory presentation showed me some of the origins of my DNA, accompanied by a globe that span around to show me the region each result corresponded to. A part of this introduction is shown below.
I thought that this was a really engaging way in which to present a summary of my results and it provided a great starting point from which to explore them further. I particularly enjoyed the music that played as the globe spun around, changing with each region, which I thought was a fun extra touch.
Once I had gone through the introductory section, I was able to look at my ethnicity breakdown in more detail. My full breakdown with the accompanying map is shown below.
This section presented the results slightly differently, revealing that the vast majority (99.1%) of my DNA was from Europe. Within this, 87.5% was from ‘North and West Europe’ which was then broken down into the 75.4% ‘English’ and 12.1% ‘Irish, Scottish and Welsh’ that had been shown in the introductory slide show. I was surprised but impressed that it had been able to distinguish the English aspects of my ancestry from the rest of the British Isles. One of my grandparents was Irish, so it was nice to see this aspect of my ancestry reflected in my results.
The map that accompanied my full ethnicity breakdown also highlighted each of the corresponding regions and allowed me to zoom into the countries included within them (shown below).
This provided some factual information about the history and populations associated with each of the regions and also gave me the option to see where events from my family tree had happened in the world. Unfortunately, my family’s events occurred almost exclusively in England, but I imagine this feature would have offered a great way to visualise a more wide-ranging family tree. I thought this provided an excellent link between my traditional records-based research and my DNA results.
The rest of my DNA was Balkan (7.8%), Greek (3.8%) and Native American (0.9%). I’m not aware of any Greek ancestors, so was slightly surprised by this result, but my dad has always been convinced that his dark hair and complexion are linked to some distant Mediterranean ancestry, so the Greek percentage may confirm his suspicions! My mum has been able to trace her ancestry with records to find out that she has some Eastern European ancestors, so this also matched up well with what I expected.
I was most surprised by the Native American heritage, as I have no knowledge of any Native American ancestors. However, as this was such a small percentage of my overall DNA, it seemed plausible that this could be from an ancestor further back than we’ve been able to trace with records.
Results section: DNA matches
After looking through my Ethnicity Estimate, I moved on to my DNA matches. I was impressed to see that I had over 1500 matches (1590 in total). Looking through them, I saw that most were estimated to be third to fifth cousins. Many of my matches were rated as medium or low confidence, which was helpful to know, though I wasn’t sure why not all of them included this rating.
I liked the way in which my matches were clearly displayed, and really appreciated the information about how MyHeritage had matched me to my ‘relatives’. The details about my matches included the percentage of DNA I shared with them, the number of shared segments and the length of the largest segments we shared (in cM). An example is shown below.
There was a section that explained that cM stood for centimorgans, and was used as a measure of genetic distance. It also explained that shared segments were pieces of our DNA that matched exactly. For me, the balance between providing enough information about my genetic relationship with my matches and being easily understandable was just right, and I felt I could much more clearly assess my results after reading these explanations.
After looking over the list of my matches, I clicked ‘Review DNA Match’ on one of them and discovered several extra features. These included being able to see ‘Smart Matches’ that identified people that seemed to appear in both of our family trees, ‘Shared Ancestral Surnames’, ‘Shared DNA Matches’, ‘Pedigree Charts’, designed to show our direct ancestors (i.e. our family trees) side by side and ‘Shared Ethnicities’. There was also a chromosome browser (shown below), which demonstrated where, on our chromosomes, we shared DNA.
Something that I found slightly frustrating was the fact that I was only able to see a preview of many of these features and couldn’t contact my matches or even view their family trees without signing up to the MyHeritage subscription service. As the test itself was less money than many other ancestry tests I’ve seen, I would have been happy to pay a little bit extra to be able to access these features, but £54 (the cheapest option) was almost the same price as the test, so I chose not to. Some of the subscription options included other MyHeritage features, such as record matches and other non-genetic family tree building tools, so I imagine this is a more valuable option for those wanting to combine their different types of genealogy research.
Results section: Raw DNA data download
Something that I was surprised to see in my account was the ability to download my raw data. This wasn’t advertised as a feature of the test, but I was happy to discover that it was available. It wasn’t an obvious option, but I found it by clicking on ‘Manage DNA Kits’ and then on a menu next to my kit number. This menu included the options to re-assign my kit and delete my DNA data as well as download the raw data file.
I was again impressed by the comprehensive explanation that was shown when I opted to download the file, including the number of genetic variants that the test covered as well as details and examples of what the raw data would look like. It was made clear that the data would be presented in a table, and complicated headings, such as rsID were explained in a simple and straightforward way.
Once I had read the explanation, I was informed that I would be sent my data by email, and had to confirm that I understood that it was now my responsibility to keep it secure. It was reassuring to have the file sent to me rather than being directly downloadable, especially as I had often left myself logged in to the service.
Summary
In summary, the MyHeritage DNA test provided an interesting insight into my ancestry. It gave me information about my ethnicity which largely matched the genealogy research I’d done beforehand and I was happy to find quite closely related matches. The explanations that accompanied the results really helped me to get the most I could from the report and I loved the animation that accompanied my ethnicity estimate.
It was slightly frustrating not to be able to find out much about my relatives without signing up to the subscription fee. However, this is partly to be expected from such a new service and I look forward to seeing how this test evolves as time goes on.
Please note that we were invited to take this test free of charge.
Index
- Summary
- Full review
- Product expectations
- Ordering experience
- Results section
- Results section: Ethnicity Estimate
- Results section: DNA matches
- Results section: Raw DNA data download
- Summary
MyHeritage site
9 July 2023
Autosomal Analysis & Family Finder
A great site for finding lost relatives. Information about your ethnicity is clearly explained. Really easy to build a family tree. Highly recommended
MyHeritage review by a DNA Testing Choice user2023-07-09
Review
7 July 2023
Autosomal Analysis & Family Finder
The results came back quicker than expected. Found it Easy to navigate available and free information
MyHeritage review by a DNA Testing Choice user2023-07-07
It was Awesome
4 July 2023
Autosomal Analysis & Family Finder
Wow finding out my history and everywhere I come from is so surreal!!! Amazing experience!!!
MyHeritage review by a DNA Testing Choice user2023-07-04
DNA Results
2 July 2023
Autosomal Analysis & Family Finder
Thank you so much. I really enjoyed reading the results. I now want to know more about my heritage. I will continue to research through your company.
MyHeritage review by a DNA Testing Choice user2023-07-02
Dna Daugther and father of my daugther
30 June 2023
Autosomal Analysis & Family Finder
I am gratefull with it. I was surprise with the results.
MyHeritage review by a DNA Testing Choice user2023-06-30
Surprising
28 June 2023
Autosomal Analysis & Family Finder
Definitely wasn’t expecting to see one of my DNA matches, which to my shock and my husband’s we learned that we are 5th cousins. I also loved my ethnicity estimate it was amazing to see
MyHeritage review by a DNA Testing Choice user2023-06-28
My amazing heritage experience
24 June 2023
Autosomal Analysis & Family Finder
Not only have I ordered the dna kit for my husband. But 3 years ago my adopted daughter connected with me through the site. Since then we have built the most amazing relationship and our families. So thank you heritage for making my life complete
MyHeritage review by a DNA Testing Choice user2023-06-24
What My Heritage Means to Me!
20 June 2023
Autosomal Analysis & Family Finder
I was so overwhelmed with joy as I saw 40 new people added to my family tree. I so want to know my family, who we are, and where we come from. Thank you for My Heritage. So looking forward to sharing with more family and spreading love. It is a doorway to my past and connection to more blood.
MyHeritage review by a DNA Testing Choice user2023-06-20
My DNA
14 June 2023
Autosomal Analysis & Family Finder
it gives a great insight into your ethnic background. and gives you fun facts about yourself. this is one of the best gifts I’ve ever received
MyHeritage review by a DNA Testing Choice user2023-06-14
DNA
12 June 2023
Autosomal Analysis & Family Finder
I was very pleased with my DNA results although a little surprised to find i had 6.8 Finnish and a little West Asian in the results. Would love to find out where in my mostly Scottish and Irish ancestors they come from.
MyHeritage review by a DNA Testing Choice user2023-06-12
Unbelievable! So pleased with results
9 June 2023
Autosomal Analysis & Family Finder
Was overjoyed with my results & even more thrilled with the news of family I wanted to find. Mot than I could of expected
MyHeritage review by a DNA Testing Choice user2023-06-09
My DNA journey
30 May 2023
Autosomal Analysis & Family Finder
All straight forward, so easy to do & understand, results & surprises make you want to come back for more
MyHeritage review by a DNA Testing Choice user2023-05-30
My Heritage DNA
28 May 2023
Autosomal Analysis & Family Finder
I purchased my DNA kit awhile ago now. It was absolutely amazing. I loved how an email was sent with an update of the different processes. When the results arrived I was exstatic. My cousin and Aunt have also purchased a kit with the same feelings as myself. This kit is a surprise for a friend. Thank you!
MyHeritage review by a DNA Testing Choice user2023-05-28
Brilliant
23 May 2023
Autosomal Analysis & Family Finder
I loved my DNA breakdown! Even threw in a few surprises! Plus have had contact with family members I didn’t know I had!…..Thankyou.
MyHeritage review by a DNA Testing Choice user2023-05-23
Seamless process
20 May 2023
Autosomal Analysis & Family Finder
I have been so impressed by the whole process of testing my DNA with MyHeritage – it was so easy and I knew exactly where I was in the process. The results have been very insightful. Highly recommend.
MyHeritage review by a DNA Testing Choice user2023-05-20
Great DNA testing
16 May 2023
Autosomal Analysis & Family Finder
I discovered that j have so many backgrounds that I had never knew before.
MyHeritage review by a DNA Testing Choice user2023-05-16
MyHeritage Review
15 May 2023
Autosomal Analysis & Family Finder
This is a mystery – not sure what yourdnaportal does that is interesting.
MyHeritage review by a DNA Testing Choice user2023-05-15
Great way to find family history
13 May 2023
Autosomal Analysis & Family Finder
Great product, been telling people and purchased kit for my mum, daughter and boyfriend. Recommend
MyHeritage review by a DNA Testing Choice user2023-05-13
DNA test
9 May 2023
Autosomal Analysis & Family Finder
Just purchased two DNA test kits, and the process couldn’t have been easier. Looking forward to getting the tests in a few days.
MyHeritage review by a DNA Testing Choice user2023-05-09
Love it
6 May 2023
Autosomal Analysis & Family Finder
I really want to know from where my ancestors are from
MyHeritage review by a DNA Testing Choice user2023-05-06
Fantastic
2 May 2023
Autosomal Analysis & Family Finder
Absolutely fascinating results some I knew some didn’t but now learning. Definitely recommend
MyHeritage review by a DNA Testing Choice user2023-05-02
Wow
30 April 2023
Autosomal Analysis & Family Finder
If you really want answers do the dna ! Sure gave me some answers I wasn’t expecting. Also I just heard that you can still extract dna from creation remains so dig in if really wanna know !
MyHeritage review by a DNA Testing Choice user2023-04-30
My DNA review
25 April 2023
Autosomal Analysis & Family Finder
I find this amazingly interesting and has me researching. Provides so much info I didn’t know existed. Planning to continue delving deeper and deeper into my ancestry. Recommending it to friends and family. Thank you much
MyHeritage review by a DNA Testing Choice user2023-04-25
Thank you for the results
19 April 2023
Autosomal Analysis & Family Finder
It was awesome to explore my DNA
MyHeritage review by a DNA Testing Choice user2023-04-19
Superb Information!
14 April 2023
Autosomal Analysis & Family Finder
Really impressed with Myheritage DNA testing.. They have kept me informed every step of the way and i receive many relevant emails and lots of data.
MyHeritage review by a DNA Testing Choice user2023-04-14
Highly recommend!
8 April 2023
Autosomal Analysis & Family Finder
Taking the DNA test gave me a better understanding of my ancestry and genetic makeup! I highly recommend this for anyone looking to find a little history of where they came from!!
MyHeritage review by a DNA Testing Choice user2023-04-08
Very helpful
3 April 2023
Autosomal Analysis & Family Finder
Loved the anticipation of my DNA results, was surprised with the findings. Great fun.
MyHeritage review by a DNA Testing Choice user2023-04-03
DNA Results
31 March 2023
Autosomal Analysis & Family Finder
Thank you so much. I really enjoyed reading the results. I now want to know more about my heritage. I will continue to research through your company.
MyHeritage review by a DNA Testing Choice user2023-03-31
Recommended
28 March 2023
Autosomal Analysis & Family Finder
Glad i done dna test intresting to find out about my genetic make up, thanks
MyHeritage review by a DNA Testing Choice user2023-03-28
DNA kit purchase
25 March 2023
Autosomal Analysis & Family Finder
Was very easy to purchase and all went smooth. The sale price was astonishing
MyHeritage review by a DNA Testing Choice user2023-03-25
My DNA Purchase
18 March 2023
Autosomal Analysis & Family Finder
The entire process was quick & easy, most of all the price was amazing.
MyHeritage review by a DNA Testing Choice user2023-03-18
My DNA heritage
15 March 2023
Autosomal Analysis & Family Finder
Received this as a gift. Did the test and was very excited to see the results. It only took about 2 weeks to come back. It is very interesting, alot more info than I expected. Thank you.
MyHeritage review by a DNA Testing Choice user2023-03-15
Great resource
10 March 2023
Autosomal Analysis & Family Finder
Price was better than other DNA companies and have “Great resources” to further seek the 19.4 billion historical records…….
MyHeritage review by a DNA Testing Choice user2023-03-10
Lots of information
7 March 2023
Autosomal Analysis & Family Finder
The site is easy to navigate . I’m excited about receiving my DNA kit !
MyHeritage review by a DNA Testing Choice user2023-03-07
Easy to use
5 March 2023
Autosomal Analysis & Family Finder
I am already a member of MyHeritage so this great deal on the dna kit was a great addition !
MyHeritage review by a DNA Testing Choice user2023-03-05
Easy
1 March 2023
Autosomal Analysis & Family Finder
MyHeritage DNA kit was so easy to order and the instructions for taking the sample are easy to follow. Great results too.
MyHeritage review by a DNA Testing Choice user2023-03-01
Dna
27 February 2023
Autosomal Analysis & Family Finder
Very happy with the process and the results I received.
MyHeritage review by a DNA Testing Choice user2023-02-27
Quick & Easy
26 February 2023
Autosomal Analysis & Family Finder
DNA Test so easy to order. It’s a gift, I hope that my husband likes his gift.
MyHeritage review by a DNA Testing Choice user2023-02-26
My DNA test
23 February 2023
Autosomal Analysis & Family Finder
Quick easy and fast . I found a lot of cool people I’m related to.
MyHeritage review by a DNA Testing Choice user2023-02-23
DNA
19 February 2023
Autosomal Analysis & Family Finder
I was really pleased with the outcome, lots more searching to be done
MyHeritage review by a DNA Testing Choice user2023-02-19
DNA Kit
15 February 2023
Autosomal Analysis & Family Finder
Ordering a DNA kit was easy and straight forward thank you!
MyHeritage review by a DNA Testing Choice user2023-02-15
very easy to build family
11 February 2023
Autosomal Analysis & Family Finder
the most convenience website for dna i have ever seen , every thing is set up to contact family ,or new relatives
MyHeritage review by a DNA Testing Choice user2023-02-11
User-friendly Website
6 February 2023
Autosomal Analysis & Family Finder
Easy to navigate and purchase the DNA kit. Looking forward to seeing more about my heritage
MyHeritage review by a DNA Testing Choice user2023-02-06
Dna kit
2 February 2023
Autosomal Analysis & Family Finder
Super easy. I am sending this as a gift and the price was very reasonable.
MyHeritage review by a DNA Testing Choice user2023-02-02
Quick and accurate
29 January 2023
Autosomal Analysis & Family Finder
Dna testing was simple , quick and accurate. My heritage is easy to deal with
MyHeritage review by a DNA Testing Choice user2023-01-29
DNA
25 January 2023
Autosomal Analysis & Family Finder
I had my dna test done at my heritage. I found it to be very good and informative.
MyHeritage review by a DNA Testing Choice user2023-01-25
DNA Test
20 January 2023
Autosomal Analysis & Family Finder
Absolutely loved it, mine was a gift easy to use and easy to send off , contact from my heritage was great
MyHeritage review by a DNA Testing Choice user2023-01-20
Trustful and realistic.
12 January 2023
Autosomal Analysis & Family Finder
I discovered some surprising origins in my DNA test, but most of them wasn’t different that I already knew. But even those unexpected, make sense to me. I truly recommend it!
MyHeritage review by a DNA Testing Choice user2023-01-12
Highly Recommend
10 January 2023
Autosomal Analysis & Family Finder
The company were fantastic, my DNA kit got lost in the post and they were super easy to contact and sent me a new one straight the way! The website is easy to use and I got my results really quickly. Thank you.
MyHeritage review by a DNA Testing Choice user2023-01-10
Easy peasy DNA
9 January 2023
Autosomal Analysis & Family Finder
So so easy it was so easy to order one click of a button and it was done
MyHeritage review by a DNA Testing Choice user2023-01-09
Love this
9 January 2023
Autosomal Analysis & Family Finder
My daughter told me about myheritage.com so I decided to do a DNA test and start looking for my family. It was very easy.
MyHeritage review by a DNA Testing Choice user2023-01-09
DNA Kit Order
4 January 2023
Autosomal Analysis & Family Finder
The site was easy to use and went extremely fast.
MyHeritage review by a DNA Testing Choice user2023-01-04
Great Customer Service
24 April 2020
Autosomal Analysis & Family Finder
I just want to compliment MyHeritage for their great customer service. I recently ordered 2 DNA kits and inadvertently entered the wrong delivery address. I only realized this after I received a notification from MyHeritage advising me that they had been shipped and I noticed that the address was wrong., When I approached MyHeritage they willingly offered to send 2 more kits to the correct address, and simply cancelled the first two.
Many thanks for a fast and empathetic response, it was really appreciated.
MyHeritage review by a DNA Testing Choice user2020-04-24
MyHeritage Review
6 February 2020
Autosomal Analysis & Family Finder
Hello, In all aspects the service was excellent. My congratulations to MyHeritage!
MyHeritage review by a DNA Testing Choice user2020-02-06
Very Good
26 January 2020
Autosomal Analysis & Family Finder
MyHeritage is a great company really!
Excellent assistance
MyHeritage review by a DNA Testing Choice user2020-01-26
MyHeritage DNA Testing
19 August 2019
Autosomal Analysis & Family Finder
So far I have bought five testing sets and we have had the results from two of them. My older son and I have found the findings on ethnicity fascinating. I was impressed that I was informed that I was blood related to a cousin on mine in Ireland. We know each other well and were not aware that we had both recently been DNA tested but it certainly affirmed the power of the methodology that our link as first cousins was so evident. Can’t wait for the results for our second son , my wife and my sister!
MyHeritage review by a DNA Testing Choice user2019-08-19
Fast and nice service
4 July 2019
Autosomal Analysis & Family Finder
Thank you! Great job!
MyHeritage review by a DNA Testing Choice user2019-07-04
MyHeritage Review
3 July 2019
Autosomal Analysis & Family Finder
I am satisfied with the MyHeritage services. I had problems with two DNA sets, but they helped me solve the problem. Thank you.
MyHeritage review by a DNA Testing Choice user2019-07-03
Finally able to trace my ancestors!
19 June 2019
Autosomal Analysis & Family Finder
My reports provided an excellent variety of informative data based on my DNA profile. I am pleased with my purchase.
MyHeritage review by a DNA Testing Choice user2019-06-19
Detailed and reusable
19 June 2019
Autosomal Analysis & Family Finder
The downloadable data you get from other companies is not useable in the slightest, but the data from this company has been accepted by three separate websites, all giving me the predisposition data I was looking for (various heritable diseases my parents and grandparents have). MyHeritage genetic data is really rich (the subscription is a necessary complement in my opinion), and it's presented in a way you and your parents can understand. I'm glad I spent the money
MyHeritage review by a DNA Testing Choice user2019-06-19
MyHeritage ROCKS!
18 June 2019
Autosomal Analysis & Family Finder
MyHeritage is AMAZING – so simple and easy. As soon as I received the results I also received emails from people that could be relatives that I’ve never met! How fun! This is why I wanted to get my DNA to know other family members around the world! PLUS, the accuracy is amazing!! I highly recommend MyHeritage to do your DNA TEST! Try it!
MyHeritage review by a DNA Testing Choice user2019-06-18
Detailed and reusable
17 June 2019
Autosomal Analysis & Family Finder
my heritage was brilliant at helping me research my past and my family heritage. the info was all there and my questions were answered quickly when i needed.
MyHeritage review by a DNA Testing Choice user2019-06-17
MyHeritage Review
15 June 2019
Autosomal Analysis & Family Finder
I decided to purchase the DNA test merely for fun. I knew that our family had a great deal of Irish blood (on both sides of my family) but to my surprise, it turns out I am also Greek and Italian, among a few other ethnic groups. I am so excited and pleased with my results. I particularly like the map showing specific areas of each country my relation are from. This has opened a door of opportunity to research my heritage. Thank you so much.
MyHeritage review by a DNA Testing Choice user2019-06-15
MyHeritage Review
7 May 2019
Autosomal Analysis & Family Finder
good service.
MyHeritage review by a DNA Testing Choice user2019-05-07
MyHeritage Review
6 May 2019
Autosomal Analysis & Family Finder
great
MyHeritage review by a DNA Testing Choice user2019-05-06
Very good
5 May 2019
Autosomal Analysis & Family Finder
It is true that it was long, or very long (kit received in Houston early February, results May 3) but I always received a MyHeritage’s response to my email and a refund of my kit at the end of April as a commercial gesture. The results are more than expected but are consistent with those of my mother and uncle.
Perfect !
MyHeritage review by a DNA Testing Choice user2019-05-05
Quick, Simple & Amazing service
30 April 2019
Autosomal Analysis & Family Finder
MyHeritage helped me find my way through my ancestry. Their customer service was great and the product ( instructions etc. ) was very simple to use. Would highly recommend their services.
MyHeritage review by a DNA Testing Choice user2019-04-30
Brilliant!
30 April 2019
Autosomal Analysis & Family Finder
Brilliant I have finally found out which part of the world I come from. With very little family left to ask I have always had so many questions. I was also able to build a family tree of all my ancestors and cousins I didn’t know exist. My heritage has changed my life for the better thank you ❤️
MyHeritage review by a DNA Testing Choice user2019-04-30
Happy to finally understand my ancestry
30 April 2019
Autosomal Analysis & Family Finder
Since taking the test and reviewing the results, I’ve managed to learn much about my past. I now understand how my ancestors contributed to my ethnicity! The support from their team has been great and it’s been nice keeping in touch with them through social media.
MyHeritage review by a DNA Testing Choice user2019-04-30
This is a joke
28 April 2019
Autosomal Analysis & Family Finder
I ordered a test for my daughter on January 29th. Was told the results would be available in 4 to 6 weeks. She needed her results for a project at school. I was notified that there was a delay and wouldn’t have the results for another month which was April 17th. No results. I called and was told I would have the results on April 24th. No results. I called today and the representative didn’t offer any explanation except that the kit was still delayed. No date as to when it would be coming. But my check was cashed 3 days after sending it. I would not recommend this product. Very poor.
MyHeritage's Response
Dear MyHeritage member,
I understand that you were unaware that there would be a delay in months with processing your DNA.
I sympathize with your efforts and it is unfortunate that your daughter needed these results for a project at school for a specific time.
DNA testing can be a tedious effort because it involves collecting a raw DNA sample, mailing it back to a laboratory and processing it through stages. Add to that the issue of how scientific procedures may sometimes be delayed for a variety of reasons above all. Therefore we can only estimate the time frame as it is a prediction but not a guarantee of delivery. Essentially, it would normally take up to 3 to 4 weeks but there seems to be a delay that we are very close to resolving shortly for all of our members with regards to upgrading our chip. Please consider that our process of updating and changing arrays has been a complicated task but we are taking our time with great precision because we want to ensure that our users receive the best and most accurate product that serves the latest innovations with DNA research.
All that said, I'd like to be your direct line of contact for the progress of your research.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with your DNA kit purchase and research with high priority.
I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2019-04-28
Overall excellent service
23 April 2019
Autosomal Analysis & Family Finder
When I made my first enquiry with My Heritage, I found the response rate to be excellent. The staff members provided me with a lot of in depth information about the variety of services that the company provides. The turn around time for the sample analysis was brilliant and I received my report on time. When I received my report, I found the clarity and quality was outstanding. I was very impressed with the professionalism of My Heritage and I would definitely use them again.
MyHeritage review by a DNA Testing Choice user2019-04-23
Highly considered
23 April 2019
Autosomal Analysis & Family Finder
Delivers to overseas U.S. military bases, easy to take and return, results received promptly and satisfactorily :-).
MyHeritage review by a DNA Testing Choice user2019-04-23
MyHeritage - Ridiculous Results
16 April 2019
Apart from the fact that it took over two months to receive the results of this DNA test, supposedly because the computer system software was being updated, the results are ridiculous. We know for a fact that my father’s family came from Sunderland on the east coast of England and there is therefore a possibility that back in the past there could have been an influence from Scandinavia and apparently Finland, but hardly nearly 20%. On the other hand my cousin has been working intensively on following my mother’s side of the family and is currently back as far 1600, where the Huguenot family left France to enter England. France is not even included in the test results. On my father’s side of the family we know that my grandfather married in Scotland and that my grandmother came from a long-time Scottish family, though MyHeritage maintains that I have no ancestors in Scotland, which of course is ridiculous. The slightly more than 8% influence which is Iberian, Spain or Portugal, can also not be explained unless this would go back to the Spanish Armada and shipwrecked sailors landing on the isles of Scotland; which is hardly likely. Other things which are extremely annoying, is the listing of possible relatives, which can only be sorted by their first and not last names, making this function absolutely useless. And of course it’s not possible to contact the presumed relatives found without joining MyHeritage for the same amount as the DNA test costed.
But in the meantime we have also paid for access to all the different collections of information, around a billion, which MyHeritage is supposed to have available. And here we have the same organisational catastrophe as before. First of all the website is stuck in German and has to be changed to English every time we want to use it. Then individual searches to find relatives, containing complete information, for example name of father, name of mother, date of birth, place of birth et cetera, despite being designated as “exact” searches, produce perhaps 50 results with incorrect names, incorrect dates et cetera which have nothing to do with the search information put in. And of course females can’t be found as there is no way to put in maiden names. How ridiculous is that? Sometimes something can be found, but mostly not, although in many cases the information is actually there, but has not been accessed by the MyHeritage search system. This also included my own and other exact family names put in for a test and available on Geni, a similar system collaberating together with MyHeritage. It’s hardly worth the trouble to use the system if you can’t get results although it’s there.
What MyHeritage obviously doesn’t realise, is that this system, useless as it is, obviously means that nobody with any intelligence is likely to sign up to use it again. So MyHeritage should either organise themselves properly, change the system and start working on mistakes, or they should get out of the business and stop wasting our time. Personally I’m disgusted.
MyHeritage's Response
Dear MyHeritage member,
I regret to learn you feel this way regarding your results.
I would like to clarify that when you do a MyHeritage DNA test, we compare your DNA to our models of DNA from different ethnicities to see which ones you match.
MyHeritage Ethnicity Estimates include 42 ethnicities (see: https://bit.ly/2sCLsuK) and this number will be growing even larger because of our own Founder Populations Project that is ongoing (see: https://bit.ly/2ESUEDZ). In some regions of the world, there is a unique set of genetic characteristics that are shared between the offspring of native populations. While different populations migrated from one region to another, research has shown that these sets of characteristics make some regions distinct from others, allowing us to establish a genetic model for some regions of the world.
The DNA may be very similar between people in neighboring countries. Where there isn't sufficient statistical difference, we keep the Ethnicity Estimate on a higher regional level. Even when there is a statistical difference between ethnicities, it is true for the population's average. Your DNA will always be slightly different than that of the average population, and may, therefore, show a small or a significant part of neighboring ethnicities. It is also important to keep in mind that people within surrounding countries in Europe share common DNA for various reasons such as people moving around frequently and official borders and communities being occupied.
Furthermore, each person receives approximately 50% of their DNA from their mother, and 50% from their father. The percentages of DNA a person receives from their ancestors at the level of grandparents and further back (great-grandparents, etc.) are not necessarily divided evenly in each generation. At seven generations back, probably less than 1% of the DNA comes from a direct ancestor. It is possible that one great-grandparent may have passed on 3% of their DNA to their great-grandchild, while another great-grandparent may have passed on 11%.
The ethnicity estimate is best used alongside your family tree to provide as much information as possible. If your research shows that your family is descended from a certain place, that should hold more weight for you than our estimate of your ethnicity. DNA matches might help with that research because it compares your DNA to other DNA test takers and uploaders. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
I would like to suggest a solution to the language issue you seem to be experiencing also. It is quite simple to change the language on your MyHeritage site, instructions for doing so can be found by using the following link: https://bit.ly/2mhSRg8 Our support center covers a series of FAQs that you may find useful.
If you have any questions about your research or site please feel free to email me personally at john.vipsupport@myheritage.com via your registered email address. I would be delighted to assist you.
Kind regards,
John,
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2019-04-16
MyHeritage Review
15 April 2019
Autosomal Analysis & Family Finder
Best chromosome browser by far
MyHeritage review by a DNA Testing Choice user2019-04-15
MyHeritage Review
14 April 2019
Autosomal Analysis & Family Finder
I'm very happy with the help I got when I was transferring DNA from another test. It took some time, but it didn't matter, because I got the help I needed in the end.
MyHeritage review by a DNA Testing Choice user2019-04-14
Disappointing information after a long wait
12 April 2019
Autosomal Analysis & Family Finder
We each had a MyHeritage DNA test, which we submitted back in early January. The results several months later are somewhat underwhelming. It says I am 68% Irish, Scottish and Welsh. My wife was similar, we know for a fact that there is no Irish in my family and no Scottish or Welsh in hers. Shame the information can’t be more specific. We already knew the links to Scotland and Ireland. Also I have about 5% Balkan & Greek, and my wife has a percentage of Middle Eastern. We have built extensive family trees going back multiple generations and there is no evidence of any other these ethnicities in either family. So to us there seems to have been a fair amount of guesswork and possibilities rather than the probabilities of a regional match.
Sad to say that in reality doing this test was a waste of time, it has been far more interesting building the actual family tree. I know from that I have distant relatives across the world and that’s what matters.
MyHeritage review by a DNA Testing Choice user2019-04-12
MyHeritage Review
8 April 2019
Autosomal Analysis & Family Finder
An extremely responsive company. I’ve been back and forth with my relatives about our German past over the years and the finding from MyHeritage has been a revaluation.
MyHeritage review by a DNA Testing Choice user2019-04-08
MyHeritage Review
3 April 2019
Autosomal Analysis & Family Finder
To get my first DNA testing kit it was necessary more than 3 month – purchase in 15 Dec + 3 remindings (once in every next month). Received – very end of March.
MyHeritage's Response
Dear MyHeritage Member,
I am sorry to read that you had experienced difficulties receiving your DNA kit. Your overall purchase satisfaction is important to us and I do apologize for the inconvenience. It is great to read that you have subsequently received the kit and this issue is resolved.
If you have any further questions or concerns regarding your order I would be more than happy to assist you personally. Feel free to email me at shane.vipsupport@myheritage.com
Kind regards,
Shane,
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2019-04-03
Inaccurate results
2 April 2019
Autosomal Analysis & Family Finder
I was shocked to see that I was shown to be 28.9% Italian. There are no Italians in my family, and I can trace most of my ancestors back to England. Most have been here before the Revolutionary war. I tried matching up some of the people that share DNA, so I am pretty sure my tree is ethnically correct because we (matches) share many of the same ancestors. I would think nearly 30% Italian would have had to be have been a grand parent with significant Italian traits. Nothing there. I had tried to contact customer service, but just a canned response. What is hilarious is that many of my friends that tested with MyHeritage also showed significant amounts of Italian ethnicity, and we are all Western European as far as we can document. Anyway, not good ratings from me.
MyHeritage's Response
Dear MyHeritage member,
I regret to learn you feel this way regarding your results.
I would like to clarify that when you do a MyHeritage DNA test, we compare your DNA to our models of DNA from different ethnicities to see which ones you match.
MyHeritage Ethnicity Estimates include 42 ethnicities (see: https://bit.ly/2sCLsuK) and this number will be growing even larger because of our own Founder Populations Project that is ongoing (see: https://bit.ly/2ESUEDZ).
In some regions of the world, there is a unique set of genetic characteristics that are shared between the offspring of native populations. While different populations migrated from one region to another, research has shown that these sets of characteristics make some regions distinct from others, allowing us to establish a genetic model for some regions of the world.
The DNA may be very similar between people in neighboring countries. Where there isn't sufficient statistical difference, we keep the Ethnicity Estimate on a higher regional level. Even when there is a statistical difference between ethnicities, it is true for the population's average. Your DNA will always be slightly different than that of the average population, and may, therefore, show a small or a significant part of neighboring ethnicities.
It is also important to keep in mind that people within surrounding countries in Europe share common DNA for various reasons such as people moving around frequently and official borders and communities being occupied.
Furthermore, each person receives approximately 50% of their DNA from their mother, and 50% from their father. The percentages of DNA a person receives from their ancestors at the level of grandparents and further back (great-grandparents, etc.) are not necessarily divided evenly in each generation. At seven generations back, probably less than 1% of the DNA comes from a direct ancestor. It is possible that one great-grandparent may have passed on 3% of their DNA to their great-grandchild, while another great-grandparent may have passed on 11%.
The ethnicity estimate is best used alongside your family tree to provide as much information as possible. If your research shows that your family is descended from a certain place, that should hold more weight for you than our estimate of your ethnicity. DNA matches might help with that research because it compares your DNA to other DNA test takers and uploaders. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
If you have any questions about your research, please feel free to email me personally at john.vipsupport@myheritage.com via your registered email address. I would be delighted to assist you.
Kind regards,
John,
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2019-04-02
MyHeritage Review
27 March 2019
Autosomal Analysis & Family Finder
MyHeritage was professional and very nice
MyHeritage review by a DNA Testing Choice user2019-03-27
MyHeritage Review
20 March 2019
Autosomal Analysis & Family Finder
I had an A+ experience inquiring about a DNA matter that I did not understand. I could not have been more pleased with the response I received to my inquiry – kudos to MyHeritage and their knowledgeable staff.
MyHeritage review by a DNA Testing Choice user2019-03-20
I got everything I wanted
16 March 2019
Autosomal Analysis & Family Finder
Thought this might be too good to be true when I bought (it was only $59) but My heritage have produced a very accurate ancestral report for my family
MyHeritage review by a DNA Testing Choice user2019-03-16
MyHeritage Review
16 March 2019
Autosomal Analysis & Family Finder
Very good support. Explains everything comprehensively and comprehensively. Very interesting to know about their origin (distant). You do a fantastic job. Just wonder if it’s reality or magic? Can’t believe you can really read the DNA and find relatives. But what does it matter, if you believe it, it means it’s true
MyHeritage DNA
MyHeritage review by a DNA Testing Choice user2019-03-16
Only if you really don't want the results....
14 March 2019
Autosomal Analysis & Family Finder
I sent my kit in many many weeks ago only to receive an email stating that they are upgrading and it would be another month or more until I got my results. With so many choices of DNA companies to choose from, I am sorry I chose My Heritage
MyHeritage review by a DNA Testing Choice user2019-03-14
Bad experience
13 March 2019
Autosomal Analysis & Family Finder
Hello everyone,
I bought 2 kits in November and both were received by my heritage in January. We received the results for one kit on February 20th. We should expect the results for the other one on February 27th. We never received the results. It was the stage “Raw data produced”! and then we received an email. “We are experiencing delays because we are moving to a new, more advanced version of the chip used for DNA analysis. You can expect your results March 14, 2019 – March 27, 2019. We apologize for any inconvenience .
Today, I received an email “There may be a problem with your sample. We could not read the DNA from the first vial of your DNA sample. It is possible that the DNA sample was not collected correctly with this vial. We encounter this problem in about 1% of the samples. Fortunately, we still have the second bottle you sent us. We are now processing it at no additional cost. This will require more lab processing time for your sample. We have updated the estimated delivery date of your results online accordingly and we will notify you by e-mail as soon as your DNA results are available. “
Now the deadline is “You can expect your results March 27, 2019 – April 17, 2019. We apologize for any inconvenience.” It’s a joke? we recommend my heritage to our family after the results of the first kit and bought 3 other kits. It sounds like a bad my heritage joke that takes its customers for i d i o t s!
Julien
MyHeritage review by a DNA Testing Choice user2019-03-13
Disappointed
8 March 2019
Autosomal Analysis & Family Finder
I submitted my DNA in January 2019. It’s March 6th and still haven’t received notification of the results. I entered the site to see the DNA status. It was reverted back to earlier DNA testing. Contacted customer service and was explained, that my kit was added to a new DNA testing. Now, it will take another 3-4 weeks to get my results. So, it will take over 3 months to get my DNA results. Just something to think about before you purchase a kit from My Heritage.
MyHeritage review by a DNA Testing Choice user2019-03-08
MyHeritage Review
7 March 2019
Autosomal Analysis & Family Finder
Excellent customer service, all my thanks to Judit who was a great help.
MyHeritage review by a DNA Testing Choice user2019-03-07
David Brown
8 February 2019
Autosomal Analysis & Family Finder
I was analysed as 92.8 % English and 7.2 % East European which is so broad as to be meaningless. What is English is the point. If this isnt just a scam it’s very like one. Rubbish.
MyHeritage's Response
Dear MyHeritage member,
I'm sorry to find your low star review. Your concern is understood and I'd like to clarify how an Ethnicity Estimate may be vague when it comes to populations on the same continent.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of living people around the globe whose genetic ethnicity is known. Currently, our genetic models are based on 42 ethnic groups around the world. Please keep in mind we are working on adding more references to our database through our Founder Population Project and this research is ongoing. Your results will always be compared to them as they come in.
That said, it is important to know that you will find more information through DNA matches and researching your genealogy.
Along with an Ethnicity Estimate, your DNA purchase gives you tools such as ancestral surnames, comparing trees and measuring ones shared DNA through a chromosome browser that has been proven valuable to the millions of our members to trace family history.
Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries. New DNA is uploaded every day and the chances of that new information to match your research are great and it has helped many worldwide.
Please feel free to e-mail me at rafael.vipsupport@myheritage.com if you have any questions or need any assistance with the progress of your research.
Kind regards,
Rafael
MyHeritage Support team
MyHeritage review by a DNA Testing Choice user2019-02-08
Completely dismal experience
7 February 2019
Autosomal Analysis & Family Finder
I purchased two kits for Christmas 2018 gifts. It took six weeks for MyHerritage to enter the code that should have been entered when it left the warehouse. We called three times and each time wee told the codes would be activated immediately. Another two weeks went by. Finally, one of the kits was activated; the other never activated. Trying to talk to a live person is almost impossible. You have to have an account number and the only way to get that is to log-on to your account. When My Heritage loses your password like they did with mine, then it is impossible. The only way i got through was to say i wanted sales. Ha! I cancelled the one kit that never got activated and will never deal with this company again. We are still waiting for the results of the DNA kit that was finally activated. Horrible horrible experience.
MyHeritage's Response
Dear Valued MyHeritage member,
I'm sorry to find your complaint and I would like to genuinely apologize for your struggle in contacting our support team. I sympathize with your efforts and will do all I can to help.
With regards to passwords, MyHeritage strives to protect our user's information with the highest security measures available today. Therefore we now also refrain from providing passwords via email communication. To get assistance with a password, we now ask all to fill out our contact form found on our website. There will be able to select the appropriate support telephone number for your location.
www.myheritage.com/contact-myheritage
On that note, I would like to investigate why you were unable to get through in more detail to ultimately forward it up the chain of command to ensure a better experience for the millions of our members. I'd also like to ensure your DNA kit issue is resolved and ensure the progress of your research.
We absolutely value every single one of our genealogy researchers and hope that you will allow us to make up for this disappointing experience you have reported.
Please write to my inbox personally at rafael.vipsupport@myheritage.com so I may verify your registered account and ensure this is handled as soon as possible.
This issue is already my top priority here and I'll be looking for your e-mail.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2019-02-07
MyHeritage Review
6 February 2019
Autosomal Analysis & Family Finder
MyHeritage review by a DNA Testing Choice user2019-02-06
Service parfait
11 January 2019
Autosomal Analysis & Family Finder
Un immense merci au service ADN de MyHeritage! J’avais offert un kit à mon mari pour Noël, mais malgré mon attention, j’ai fait tomber un des échantillons en le cassant dans le flacon! J’ai écrit sans trop d’espoir au service (après tout, ce n’est pas leur faute) et ils ont immédiatement proposé de remplacer le kit! Je suis ravie de ne pas avoir complètement pourri le cadeau de mon mari. Ce service est rapide, agréable et très efficace. Merci à eux!
MyHeritage review by a DNA Testing Choice user2019-01-11
No complaints, a few suggestions
28 December 2018
Autosomal Analysis & Family Finder
1. The part in the instructions covering the cotton pad was a little unclear. I followed the instructions, but did not understand the purpose because the 2 vials would obviously not stay on the pad during shipment.
2. If you’re using a contractor for the mailing envelopes, the adhesive strip did not function well. I actually had to tear it off the envelope to finally expose the sticky portion, then fold the strip in half to use the sticky portion (of course I will also tape the flap shut for shipment!).
3. If MyHeritage has enough money to do so, suggest they send some employees overseas to visit various places. First stop might be Germany, where the locals call themselves “Deutsch.” In German, “Germany” is “Deutschland,” not “Dutchland.” The reason I am suggesting this is because I think some Americans may confuse Holland (the Netherlands) and Germany because of the Dutch/Deutsch thing (I live in Germany, and my first kit shipment ended up lost in Holland somewhere, for seemingly no reason).
Thank you for listening. I seriously have no complaints and will place my DNA kit in return mail later today. Very much appreciate the business your company created, as it is all a very cool idea.
MyHeritage review by a DNA Testing Choice user2018-12-28
MyHeritage Review
25 December 2018
Autosomal Analysis & Family Finder
Easy to order, recieved fast, easy to use, have got 3 out of 4 results back but am looking forward to getting the 4th back as 1 and 4 are identical twins and am very interested to see if their results come out the same.
MyHeritage review by a DNA Testing Choice user2018-12-25
I was so confused ...
23 December 2018
Autosomal Analysis & Family Finder
Today I got the results of my DNA-test. And I got so confused. Then I remembered that they told me I was always welcome to ring and ask. I do not like to ring, but I simply needed help to understand. What a marvellous experience! The guy spoke Swedish, understood my problems and confusions, and in few minutes gave me a lot of knowledge and understanding
I am extremely satisfied!
Gerhard N – your new fan
MyHeritage review by a DNA Testing Choice user2018-12-23
It takes forever to get your results back
20 December 2018
Autosomal Analysis & Family Finder
I ordered a DNA kit over more than two months ago. They say on their site that it takes up to 3 to 4 weeks to get your DNA results. However I got multiple emails saying that there was a gender error. So, I had to reassign it to myself. I did that for four times. I kept contacting them, asking where my results are and why I kept getting the same email. After a while I got an email that said: “If you are interested in a new one, we will send it you”. Which meant they cancelled my old kit. Basically I had to wait over eight weeks, since they received the kit for nothing.
I hope that this one doesn’t have any problems or such a long waiting process. Otherwise I will demand a refund.
Dear MyHeritage member,
Indeed DNA testing can be a long anticipating procedure and I absolutely sympathize with your efforts. I'd like to assist you with this issue as soon as possible.
It is true that each kit's process time is different and some are easier to process than others.
The gender issue you report usually happens when the gender was not set correctly in the account or you assigned the DNA kit to the wrong person. If you have already checked that the kit is assigned to the person that actually took the DNA test and that the gender is reported correctly your results should be re-processing and it should be that much longer.
If you have waited an extraordinary amount of time we can send you a replacement by all means. I would personally like to ensure the progress of your DNA results and would like to investigate the issue you report.
In order to do so, I must first locate your registered account. Therefore, e-mail me directly at rafael.vipsupport@myheritage.com so I can assist as soon as possible.
You are already considered my first priority here and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-12-20
Customer Service
17 December 2018
Autosomal Analysis & Family Finder
These folks are very nice to deal with.
We heard that they have the most markers, so do a great job with the DNA testing.
Very accommodating company.
MyHeritage review by a DNA Testing Choice user2018-12-17
please read small print befor ordering
16 December 2018
Autosomal Analysis & Family Finder
It is now 3 weeks since I sent both mine and my husbands DNA kit. I was not made aware of extra postage for both of them and the fact that it had to go to Houston. Think I may have thought twice had I realised this. .It is now coming up to 3 weeks since l posted these kits and as far as we know they have not arrived. I have been told that I must wait 6 weeks before they will send wanother kit out to start all over again. Meant to be a Christmas gift, very disappointed.
Dear MyHeritage member,
It is absolutely understandable to be concerned about this but I guarantee you that your research is ensured to be replaced or refunded if found lost in the mail. Whatever you choose.
DNA kits have become a very popular Christmas gift. It is true to say that around the holidays there is a peak season of DNA kit test purchasers. In your case specifically, without looking at your registered account, I do believe it has arrived at the lab but has yet to be scanned because of our current holiday backlog of DNA kits waiting to be processed.
I can send you a replacement without question, but I'm hesitant to do it because I think your set will be processed soon in my experience. If I were to send you a new set, you would probably have to wait a lot longer and take the test again, so I do not recommend it. But, It is ultimately your choice.
Please feel free to e-mail me directly for any requests of the sort or if you have any questions at rafael.vipsupport@myheritage.com.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-12-16
Wow...just...wow
11 December 2018
Autosomal Analysis & Family Finder
I found the website confusing but the MyHeritage representative I spoke with could not have been more helpful. She walked me through every step of the processand was friendly, encouraging and even displayed a razor sharp sense of humor. I’ve never had such a good time spending $150 before today!
MyHeritage review by a DNA Testing Choice user2018-12-11
MyHeritage Review
11 December 2018
Autosomal Analysis & Family Finder
Very helpful & great service!
MyHeritage review by a DNA Testing Choice user2018-12-11
MyHeritage Review
9 December 2018
Autosomal Analysis & Family Finder
Professional and helpful support.
MyHeritage review by a DNA Testing Choice user2018-12-09
MyHeritage Review
29 November 2018
Autosomal Analysis & Family Finder
i already knew that i was german and english and scandinavian . but decided to see how accurate this one was , it told me i was italian and jewish . this is WAY OFF !!!
Dear MyHeritage member,
I regret to find your low star review.
DNA testing can sometimes provide unpredictable results and in my experience, I have witnessed many researchers come across unexpected new information and it can be exciting.
As you know, our DNA ethnicity estimate compares your DNA with reference populations within Europe that are known. We are constantly working on new references as our founder populations project is ongoing.
Please keep in mind that it can be hard to find a reference population for North Western Europe. For instance, Anglo-Saxon people that were comprised from Germanic tribes settled in the British Isles during mid-fifth to early seventh centuries. This has affected all populations in this region and therefore, DNA of people from the United Kingdom is similar to the DNA of nearby regions.
In your case specifically, you find you are Italian and Jewish which are two distinct reference populations and it could be you are unaware of your inherited DNA and heritage. During WW2 there were many stories of family hiding identities and ethnicity and if this is the case it could mean a very heartwarming story that we would love to know about.
This could also mean that perhaps there is a mixup with your DNA kit although that is rare because there we have many steps of verifying your DNA kit linking it to your registration.
In any case, I would like to personally investigate the feedback you are reporting because either way, it is important for MyHeritage and our DNA research community.
Therefore, please e-mail me directly at rafael.vipsupport@Myheritage.com so I may begin exmaning your kit as soon as possible.
I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-11-29
Appauling customer service
27 November 2018
Autosomal Analysis & Family Finder
Called this evening as when ordering the kit for the special price of 79.00 AUD, I then read I have been charged 94.81. Customer service advised I would have seen that there is a delivery charge and VAT. I advised I never saw that and that when I reloaded the site, I scrolled up the page this time and could see it however on a tablet it did not show automatically. Perhaps incorrect loading of the page. I was advised as it is on their website, there was nothing they could (or would) do.
Dear MyHeritage member,
I'm sorry to find your low star review and to read about your experience in contacting our support center. Issues such as these are really important to us and I will do all I can to help.
To clarify, our DNA lab is located in Houston, Texas USA. If you live in Australia, customs regulations cannot be avoided and all international courier services, in general, have to comply with these taxes. We do offer discounts around the holidays to try and circumvent the tax obstacles and to allow our researches to save holiday money but these taxes are indeed beyond our control. It is true that each country has different import restrictions and charges, and generally, it is your responsibility for any online purchases to research this prior to ordering your parcel in general.
With regards to not viewing the tax on your device, unfortunately, I have yet to re-create the issue you report when I tried purchasing a DNA kit on my android device. It indeed showed me the VAT and delivery charges. It could be that your case is different though, and I would like to investigate it in more detail. In order to do so, I need to locate your registered account and obtain a little more information from you such as the tablet device you used for this.
Please e-mail me at rafael.vipsupport@myheritage.com and I would be happy to look into this as soon as possible and perhaps propose a better solution for these types of charges to our DNA billing department.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-11-27
MyHeritage Review
26 November 2018
Autosomal Analysis & Family Finder
Many thanks for Imri from MyHeritage Customer Service.
Imri was very helpful and gave me more useful details about the Ethnicity Estimate test results!
!MyHeritage תודה ומזל טוב לכל צוות
MyHeritage review by a DNA Testing Choice user2018-11-26
MyHeritage Review
26 November 2018
Autosomal Analysis & Family Finder
Very good service
MyHeritage review by a DNA Testing Choice user2018-11-26
Knowledgable
23 November 2018
Autosomal Analysis & Family Finder
Hi
Your support line guy was very educated in this field and knew a lot about genetics and how theyr are analyzed, very nice and service minded.
My critics goes to the models after which My Heritage gets their information about the ethnicities. The issue of North East Africa and the whole of East Africa. All the Eurocentrists have really taken a firm grip of the development of how to regard the above area.
I do not know why you all are so keen on not acknowledging Egypt and the rest of the East of Africa, it is obviuos for the naked Eye even to see.
Linguistically the semitic languages was created in Ethiopia spread to the rest of the World, the oldest semtitic language spoken and written is Ge’ez, which is the first arabic langauage spoken even by the yemenites and the the peoples from which todays saudiarabians descend from.
Next, the whole World must be of Egyptian trace since that was the most used outwards way and inwards way, though Africa was never penetrated until the portugese decided to enter from the western side of the continent, Athiopia and South of Sudan was never penetrated until today.
Still, all eurocentric dna studies wont change stance, which makes them look really ignorant and uneducated.
This is my critic to all dna companies and even the geno Project of National Geographic.
Please revise your studies and be brave, all the evidence needed are there for the blind to see.
And still My Heritage are one of the top companies for us Africans.
And do not forget, there are no such thing as The Middle East, we made them and not the other way around, we wrote first and not the other way around, we are the roots of the World and not the other way around.
Best regards
Hatem
MyHeritage review by a DNA Testing Choice user2018-11-23
MyHeritage Review
21 November 2018
Autosomal Analysis & Family Finder
Le service, analyse ADN comprise et après vente téléphonique si nécessaire, est exactement celui décrit par les pubs. Une multitude d’informations peuvent être tirées des bases de données avec la protection définie par chacun.
MyHeritage review by a DNA Testing Choice user2018-11-21
Very positiv
19 November 2018
Autosomal Analysis & Family Finder
On a trip from home my computer crashed, and I lost all my mails from My Heritage. In Two minutes I had all my lost mail back. Fantastic!! Thank you.
MyHeritage review by a DNA Testing Choice user2018-11-19
DNA results
6 November 2018
Autosomal Analysis & Family Finder
We had unexpected results twice! The My Heritage customer service team were really great in assisting us understand the process, and the results – and teaching us how to research our family tree further, and be very comfortable that the results were correct! We now have many links to 3rd and 4th and 5th cousins, and will be contacting them and growing our family tree soon.
MyHeritage review by a DNA Testing Choice user2018-11-06
MyHeritage Review
5 November 2018
Autosomal Analysis & Family Finder
I have never been treated so poorly in my entire 66 years of life. I pay for the test. I get to look at the results. I come back to review and compare and not only can I not find the results again, I can’t even find my kit number to get on to find my results. Come to find, the site is closed unless you pay more money. I bought the dna kit, the results are mine and I want them. Despicable. Double Check your results.ive give a minus, minus if there was such a thing.
Dear valued MyHeritage member,
I regret to find your low star review.
Issues such as locating your results can indeed be frustrating and I will do all I can to help.
I'd like to clarify that a registered MyHeritage site does not close down for any reason other than you requesting us to do so. There is also no need to pay more money to see your results and I'd like to learn more about why you were under this impression.
In order to help you locate your results, I must locate your MyHeritage registered account.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with all of this with very high priority.
I'll be looking for your reply.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-11-05
MyHeritage Review
30 October 2018
Autosomal Analysis & Family Finder
Tack för tydlig information och tålamod med mina frågor vid beställning av DNA kit. :-)
MyHeritage review by a DNA Testing Choice user2018-10-30
TLC
26 September 2018
Autosomal Analysis & Family Finder
I bought 2 tests for myself and a in’law.We both disagreed greatly with the results.However,this company was steadfast in getting me on the phone to clarify the results.In short, the DNA expert, named ZIVS,could not of been kinder,professional and most importantly knowledgeable. He took a great deal of time making us understand things we could of never imagined. I am so pleased that I’m both buying more kits for family members and UPGRADING my membership. TX, ZIVS for all your great help and care.Since this is a DNA company, do yourself a favor and CLONE him!! ;)
Tx
Lee
MyHeritage review by a DNA Testing Choice user2018-09-26
MyHeritage Review
30 August 2018
Autosomal Analysis & Family Finder
A truly amazing system. I have found relatives I had lost track of and been able to track my family back to the 1600’s with more matches yet to explore.
MyHeritage review by a DNA Testing Choice user2018-08-30
Problem resolved
29 August 2018
Autosomal Analysis & Family Finder
Very good response from My Heritage team. Problem viewing dna matches was resolved. I very much enjoy my genealogical redearch at My Heritage.
MyHeritage review by a DNA Testing Choice user2018-08-29
MyHeritage Review
28 August 2018
Autosomal Analysis & Family Finder
I have not used other DNA tests before, only My Heritage. The test was conducted for my elderly mother who does not use the internet. I received the results and wanted to print the breakdown of ethnicities but was told I can only print the general breakdown. To print the detailed breakdown I need to take screen shots… nor can they mail the results due to privacy issues. Taking screen shots of the results seems unacceptable. I am disappointed with the delivery of results.
Dear MyHeritage member,
I'm sorry to read your low star review and I will do all I can to help you.
If I understand correctly you are not finding the option to print your Ethnicity Estimate.
I would like to clarify that this is absolutely possible and to print your Ethnicity Estimate from your family site, please do the following:
1. Log into your family site and go to your Ethnicity Estimate from the DNA menu.
2. Click the ‘Print’ button located on the upper right side of the Ethnicity map:
The Printer utility will show you a preview of your printed Ethnicity Estimate in landscape orientation. By default, the date, title and URL will appear on header and footer of the copy. You can click on + More settings and uncheck the ‘Headers and footers’ box to exclude them from the print.
3. Click the ‘Print’ button to proceed.
For a visual description, please follow this URL:
https://faq.myheritage.com/DNA/Ethnicity-Estimate/1000715491/How-can-I-print-my-Ethnicity-Estimate.htm If you need any further assistance with this, please e-mail me directly at rafael.vipsupport@myheritage.com.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-08-28
MyHeritage Review
24 August 2018
Autosomal Analysis & Family Finder
I was so happy with the clear concise way the lady explained a DNA question. i now realize I can add as many DNA results to my tree to check unknown connections and follow if maternal on paternal ancestors.
MyHeritage review by a DNA Testing Choice user2018-08-24
MyHeritage Review
21 August 2018
Autosomal Analysis & Family Finder
Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.
MyHeritage review by a DNA Testing Choice user2018-08-21
MyHeritage Review
17 August 2018
Autosomal Analysis & Family Finder
My Heritage offer a fantastic online facility to research your family history. I feel connected to people whose blood and DNA I carry but died hundred of years ago. I had no idea, until a few days ago my Mothers side of the family were Millers and Corn Dealers based in a sleepy village in Suffolk, England. There also appears to be a child one of my Great Grandmothers had that nobody knew anything about….. such a tantalising mystery!!
MyHeritage review by a DNA Testing Choice user2018-08-17
MyHeritage Review
16 August 2018
Autosomal Analysis & Family Finder
I have had my DNA tested through two unrelated organizations and uploaded the raw DNA to both MyHeritage and two other unrelated organizations. For those who question the ethnicity results MyHeritage provided them, I highly recommend you download your raw data and upload it to other organizations (often a free service). Each organization reportedly compares DNA results with their own database, so my ethnicity, as well as that of both my parents and my children, is vastly different between some of the organizations. Ironically, the percentages MyHeritage provided coincides very closely with what I would expect, given my genealogy and known ethnicities (between 7 and greater generations back).
MyHeritage review by a DNA Testing Choice user2018-08-16
MyHeritage Review
11 August 2018
Autosomal Analysis & Family Finder
My experience with My Heritage has been excellent from the start when I ordered two kits, one for myself and one for my daughter.
MyHeritage review by a DNA Testing Choice user2018-08-11
MyHeritage Review
10 August 2018
Autosomal Analysis & Family Finder
Very Pleasantly surprised.
MyHeritage review by a DNA Testing Choice user2018-08-10
MyHeritage Review
7 August 2018
Autosomal Analysis & Family Finder
When I received my DNA results, I was very disappointed. I’m French, nearly all my known ancestors have been French for generations, and my DNA results showed zero % of French DNA !!! Instead, it said that I was something like 64% English… Impossible.
But after a few exchanges with MyHeritage, I understood what happened. There is no mistake, no DNA exchange or else… It’s just that they don’t have à French DNA in their reference pool.
So, yes, it’s a bit disappointing to ear that my DNA is very similar to English DNA. But I know that in the future, MyHeritage will add new ethnicities to their pool, maybe French and German DNA ? They will improve their service with time.
At the moment, they have a very great helping center, and the DNA test seems accurate according to the reference pool they have. Easy to do, good website… I recommend MyHeritage because they do a good job. For French or German or Swiss le Dutch people… well, it’s not a mistake to do the test with them, but don’t expect to eat that you have French or German or Swiss or Dutch DNA !
MyHeritage review by a DNA Testing Choice user2018-08-07
MyHeritage Review
6 August 2018
Autosomal Analysis & Family Finder
I have managed to trace mother’s side back to her grandparents born in the 1860s & my father’s to a couple born in 1801 & 1802. Also made contact with a relative abroad!
MyHeritage review by a DNA Testing Choice user2018-08-06
MyHeritage Review
6 August 2018
Autosomal Analysis & Family Finder
So far my experience with MyHeritage has exceeded my expectations. Not only has the Smart Search feature allowed me to turn up unknown members of my family, the feature has also allowed me to see immigration records, census information and newspaper articles going back into the 1800’s. I would recommend MyHeritage to anyone wanting to do a serious search on your heritage.
MyHeritage review by a DNA Testing Choice user2018-08-06
MyHeritage Review
2 August 2018
Autosomal Analysis & Family Finder
This was my first DNA test and it provided surprising and interesting results. MyHeritage proved to be very addicting and time well spent. I’ve recommended it to family and friends.
MyHeritage review by a DNA Testing Choice user2018-08-02
MyHeritage Review
31 July 2018
Autosomal Analysis & Family Finder
Good intuitive facility with helpful assistance available
MyHeritage review by a DNA Testing Choice user2018-07-31
MyHeritage Review
30 July 2018
Autosomal Analysis & Family Finder
I joined MyHeritage last December. What I like: DNA kits were sent out without delay, results came in on time. The family tree is fairly easy to set up and MyHeritage has helped me find relatives and documents on ancestors that I would have otherwise never found. Customer service is excellent! I had a few questions regarding my DNA results and I sent an e-mail. A few days later I got a very informed and personal mail from Christine with the explanations I had wanted. Thank you! What could be better: the question of DNA safety is of course always a concern. Sofar MyHeritage has done nothing to make me worry, but in general I do wonder whether one should give out DNA-info to the public. But that’s more of a philosophical/political question. What I would like: If we could see DNA matches from other providers. Also the family tree program could have some other features. For example sometimes I have wives and husbands of distant relatives that I include because they are the parent of a relative, but I do not want to know more about their relatives. I wish I could mark this somehow so I don’t keep getting notices about matches I am not interested in. Also if I disconnect somebody, I need to delete every single one of their relatives also. I wish I could just delete a whole branch that I don’t want in there. It’s just too many people after a while and they are not even related, only married to a relative. Small things. In general, I am very happy with MyHeritage!
MyHeritage review by a DNA Testing Choice user2018-07-30
MyHeritage Review
30 July 2018
Autosomal Analysis & Family Finder
I use the free version of MyHeritage and it’s a great way to keep track of family. I may switch to the paying version as I’m even more interested and just ordered my DNA Kit :)
MyHeritage review by a DNA Testing Choice user2018-07-30
MyHeritage Review
28 July 2018
Autosomal Analysis & Family Finder
When my DNA results came back, I was very happy with the results. They were for the most part exactly what I expected, having already searched back into the 1500’s on my Father’s side and not quite that far on my Mother’s side. My records showed that they were both of English descent. However, my DNA results also explained to me why I have such a love and interest in the Jewish culture and the Jewish people. It revealed to me that I am 1.3% Ashkenazi Jewish as well as being.9% Middle Eastern, which I am assuming is also related to Jewish descent, this time in Israel. However, my brother (who had the same parents as I did) also had his DNA tested through your company and his results showed no trace of Jewish or Middle Eastern (or even Finnish, which in mine came up as 3.0%) but it did include Scotland and Ireland, which mine did not include. I have been told that these DNA tests are not 100% accurate, but I still do not understand why a sibling, with the same parents, would not share an identical DNA result. Perhaps you could enlighten me on this. In the meantime, I am pursuing my Jewish history, although I can’t afford to do much more with you folks, as I am a Senior Citizen on a very, low, fixed income and cannot afford the premium plan, as we discussed. Apparently, I can only have 250 matches revealed and if it’s possible, I would like to have the Jewish ones be the first ones that are selected to be sent to me, as that is where my interest lies. Thank you for your kindness and your willingness to work with me and my limited budget!
MyHeritage review by a DNA Testing Choice user2018-07-28
MyHeritage Review
27 July 2018
Autosomal Analysis & Family Finder
I signed up for MyHeritage to explore my ancestors and family after I heard my mother had started mapping them. I haven´t really used it exstensively due to lack of time and prioritizing. What I have used though, is very satisfying. I find the site user friendly, and the additional services seems professional and thorough. I will definetly come back for more research when I find the time!
MyHeritage review by a DNA Testing Choice user2018-07-27
NOT ACCURATE FOR KOREANS
25 July 2018
Autosomal Analysis & Family Finder
NOT ACCURATE FOR KOREANS.
I am half South Korean going back at least 4 generations, and half Ashkenazi Jewish. Because they do not have any pre-registered Korean users, my results came up as Chinese/Vietnamese and Japanese. Yes, it is likely that in the last 2000 years I had some ancestors intermingle with Japanese and Chinese and Vietnamese, but the fact that it didn’t even have a test for Korean completely diminished the accuracy of my results.
Also, it said I was 1% Amazonian. They told me to “take it as with grain of salt” because I “might” just have markers similar to those living in South America.
With everything else analysed, it was incredibly general. There is no indication as to how far back that specific ethnic group in your DNA goes, and if Korean was completely ignored because they do not “have Korean DNA” at the lab, then I wonder how many other ethnic groups I could belong to that are not showing up on their test.
I wish I knew how general this test was before eagerly waiting almost months for my results.
Hi MyHeritage User,
I’m sorry to read about your disappointment with your DNA results, and I’d like to have our DNA Team follow up on this with you directly. Please send me your account ID from your registered email address at hugo.vipsupport@myheritage.com, and I’ll be happy to escalate it for you.
Kind regards,
Hugo, MyHeritage Team
MyHeritage review by a DNA Testing Choice user2018-07-25
MyHeritage Review
25 July 2018
Autosomal Analysis & Family Finder
Got my results about 4 weeks ago and cannot stop thinking about my heritage. It’s wonderful to learn about your heritage. MY journey has been fascinating, and I have just started! I honestly think that MyHeritage DNA will soon be the best test for family history. It has tools that nobody else has.
MyHeritage review by a DNA Testing Choice user2018-07-25
MyHeritage Review
25 July 2018
Autosomal Analysis & Family Finder
I had a problem because the wrong address was registered for shipping the kit. I contacted the assistance and they were very kind and very efficient. They collected the kit and immediately sent another one to the correct address at no additional cost.
I’m very satisfied.
MyHeritage review by a DNA Testing Choice user2018-07-25
MyHeritage Review
20 July 2018
Autosomal Analysis & Family Finder
As a former Ancestry.com user, I switched to MyHeritage to see if it could improve my searches for Jewish relatives. It did. In addition, there are many features that I prefer and the service is less expensive. I’ve found the help desk to be a little better and without question, MyHeritage has a better PC-based tool and at no cost. In summary, both Ancestry and MyHeritage are amazing services and have features that might be better than the other but MyHeritage is my preference and I’m pleased with most aspects of their tools.
MyHeritage review by a DNA Testing Choice user2018-07-20
MyHeritage Review
19 July 2018
Autosomal Analysis & Family Finder
I’m thoroughly satisfied with MyHeritage, from dispatch and receipt of my kit to the subsequent processing of my sample and the communication from MyHeritage Support at each step of it. The results I received caused me to look at life in a different light. Thank you MyHeritage.
MyHeritage review by a DNA Testing Choice user2018-07-19
MyHeritage Review
18 July 2018
Autosomal Analysis
As someone very new to DNA testing and results these folks made it very easy to understand how to use the kit, where to go once the kit results were in, and downright easy to figure out who matched and what relationship category they were to me. Still way more to learn but this was a great start!
MyHeritage review by a DNA Testing Choice user2018-07-18
MyHeritage Review
15 July 2018
Autosomal Analysis & Family Finder
Very interesting results from my DNA. Not entirely what I expected having researched my family history. However when I called to discuss, the help and explanations were excellent and also gave me a better understanding of how our DNA is made up and how we inherit it.
MyHeritage review by a DNA Testing Choice user2018-07-15
MyHeritage Review
13 July 2018
Autosomal Analysis & Family Finder
I found my two biological sisters, for over 30 years they lived 20 minutes from where I grew up and we never met until that DNA Lead!!
MyHeritage review by a DNA Testing Choice user2018-07-13
Assessing Matches and next steps
10 July 2018
Autosomal Analysis
Was unsure if Ancestry DNA data uploaded successfully to MyHeritage. Very happy with the patient assistance from MyHeritage who talked me through my account showing where to look for what
MyHeritage review by a DNA Testing Choice user2018-07-10
Koreans are apparently Japanese
9 July 2018
Autosomal Analysis
Sent my Korean adoptee sons DNA into three services. Two correctly identified him. MyHeetiage misidentified him as about 80% Japanese and 0% Korean.
MyHeritage review by a DNA Testing Choice user2018-07-09
MyHeritage Review
9 July 2018
Autosomal Analysis & Family Finder
Very helpful info, and it feels very trustworthy and more accurate than my sister’s (ancestry) test. Myheritage test, gave more detailed info (since I have 5 ethnicities), it’s pretty cool.
MyHeritage review by a DNA Testing Choice user2018-07-09
MyHeritage Review
5 July 2018
Autosomal Analysis & Family Finder
Hello dear MyHeritage team! In the beginning I was a little unsure if I would advance with your platform. To be honest I was a little bit impatient when I received so little corresponding DNA results before you connected to Familytreedna. I would like to be able to change the interface of the tree sometimes or use a pedigree view, that would be nice. The service via email is very positive and very helpful. I would appreciate if there would be phone assistance in Switzerland and the possibility to speak to someone in a native language without having to call outside of the country for that.I have seen only improvement since I opened my free account with you. I will try to get my friends to do more DNA testing and I am grateful that we are creating the family tree of humanity. What about other countries like Asia, Arab countries, Africa, Russia…. do they have access yet? Thank you very much and I will open many accounts with people LDS and private.
MyHeritage review by a DNA Testing Choice user2018-07-05
MyHeritage Review
2 July 2018
Autosomal Analysis & Family Finder
Called and discussed the DNA results of some family members and was very pleased with the knowledge that I came away with. Thank you to MyHeritage.
MyHeritage review by a DNA Testing Choice user2018-07-02
Customer service rocks!
25 June 2018
Autosomal Analysis & Family Finder
Was pleasantly surprised when I received a response to my email asking for assistance. The response was timely, helpful, professional yet personal. Thank you!
MyHeritage review by a DNA Testing Choice user2018-06-25
MyHeritage Review
20 June 2018
Autosomal Analysis & Family Finder
I’m thoroughly satisfied with MyHeritage, from dispatch and receipt of my kit to the subsequent processing of my sample and the communication from MyHeritage Support at each step of it. The results I received caused me to look at life in a different light. Thank you MyHeritage.
MyHeritage review by a DNA Testing Choice user2018-06-20
MyHeritage Review
19 June 2018
Autosomal Analysis & Family Finder
Yes I am very happy with my heritage Great job I found out my ancestors my family I am very happy I will definitely tell all my friends they need to buy them a kit so they can check their ancestors and find their families definitely recommend this for everybody
MyHeritage review by a DNA Testing Choice user2018-06-19
MyHeritage Review
16 June 2018
Autosomal Analysis & Family Finder
My experience with My Heritage has been excellent from the start when I ordered two kits, one for myself and one for my daughter.
MyHeritage review by a DNA Testing Choice user2018-06-16
MyHeritage Review
14 June 2018
Autosomal Analysis & Family Finder
I was so happy with the clear concise way the lady explained a DNA question. i now realize I can add as many DNA results to my tree to check unknown connections and follow if maternal on paternal ancestors.
MyHeritage review by a DNA Testing Choice user2018-06-14
MyHeritage Review
6 June 2018
Autosomal Analysis & Family Finder
My Heritage offer a fantastic online facility to research your family history. I feel connected to people whose blood and DNA I carry but died hundred of years ago. I had no idea, until a few days ago my Mothers side of the family were Millers and Corn Dealers based in a sleepy village in Suffolk, England. There also appears to be a child one of my Great Grandmothers had that nobody knew anything about….. such a tantalising mystery!!
MyHeritage review by a DNA Testing Choice user2018-06-06
Great service
6 June 2018
Autosomal Analysis & Family Finder
The DNA match database is user friendly; customer service is friendly and professional
MyHeritage review by a DNA Testing Choice user2018-06-06
ALL GOOD FROM MY PERSPECTIVE
5 June 2018
Autosomal Analysis & Family Finder
ALL GOOD FROM MY PERSPECTIVE. After a shaky start (entirely my issue as I wasn’t at all sure of just what I was doing to begin with) I’ve found using MyHeritage for a few months to be pretty easy to navigate and certainly I’ve learned a good deal about my family background both far back and also of more recent times. Having the DNA test done has produced many previously unknown members on the family tree – many of whom have now helped with further information. Since I learned that I can speak with a real person (not a cyber employee as I first feared) in real time things are even better and I would most definitely recommend this company to anyone wishing to investigate their heritage. I would like to thank Desmond at the call centre in beautiful Ireland for his helpful attitude this morning – and for providing not only useful information to assist my usage of the site but also for his friendly and very Irish manner.
MyHeritage review by a DNA Testing Choice user2018-06-05
Fascinating
2 June 2018
Autosomal Analysis & Family Finder
I got one test done for myself and it was amazing and soon after I had a second one done for my husband. We asume that we know where we come from but you’d be surprised. I have to say too that the customer service is excellent. Thank you Maor for answering all my questions with such kindness.
MyHeritage review by a DNA Testing Choice user2018-06-02
MyHeritage Review
1 June 2018
Autosomal Analysis
Phone chat resolved most of my concerns. On screen reading of all areas is fine: difficult to accept that I have no English Heritage showing. Very patient listener in Ziv.
MyHeritage review by a DNA Testing Choice user2018-06-01
Very generic & vague, results provable wrong
30 May 2018
Autosomal Analysis
The test results were very generic & vague. Probably enough to convince many people, but unfortunately for them the results were provable wrong in my case. Complaint wasn’t answered properly. A waste of money.
MyHeritage review by a DNA Testing Choice user2018-05-30
Great alternative
16 May 2018
Autosomal Analysis
Swab tests are a great option for those unable to do spit tests. I personally feel the spit is likely the most accurate since cotton can have its own DNA or may not remain sterile in administering the test, it’s still a wonderful gift to those of us who need other options besides spit.
MyHeritage review by a DNA Testing Choice user2018-05-16
A problem with my sample
12 May 2018
Autosomal Analysis
After 4 months waiting for the kit to arrive to Mexico and after paying a considerable amount of money to send it back to Myheritage laboratory. Everything was running ok, I was tracking the progress of my sample in the app, they sent me an email notifying me that the sample was in the micrroarray test and the estimate delivery of the results was 10 days from that day.
A day later suddenly sent me an email saying that they were unable to read my DNA and that this will require more lab processing time and that they will do it with “no extra cost” . The estimated time for results changed to a month and a half more !!
It sounds strange since I took the sample exactly as they instructed and the test was already in progress.
I am afraid They lost my samples or something strange happened! I am expecting the worst. They will say that the second vial was unable to read it too!
I don’t understand!
MyHeritage review by a DNA Testing Choice user2018-05-12
MyHeritage Review
7 May 2018
Autosomal Analysis
My DNA results were curious and puzzling, and I rang up the MyHeritage helpline. The lady at the other end was friendly and helpful, and also offered me an opportunity to speak to one of the DNA specialists on their team. I’ve just had a long talk with Ziv, who explained what had looked to me like anomalies with great patience and clarity. Thanks! We’ll have another chat when my sister’s and my daughter’s results come in.
MyHeritage review by a DNA Testing Choice user2018-05-07
Very interesting results from my DNA
6 May 2018
Autosomal Analysis
Very interesting results from my DNA. Not entirely what I expected having researched my family history. However when I called to discuss, the help and explanations were excellent and also gave me a better understanding of how our DNA is made up and how we inherit it.
MyHeritage review by a DNA Testing Choice user2018-05-06
Take with a large pinch of salt
2 May 2018
Autosomal Analysis
When I got the results, I imagined that it must have been a different person’s DNA result. I showed a ridiculous 28.7% Scandinavian, 1.7% English and 59.2% Irish, Scottish and Welsh ethnicity. I have a tree going back to 18th C and cannot trace any evidence of Scandinavian ancestors. On the other hand, I have very deep rooted ancestry in south east England, so that 1.7% figure is ridiculous. As a result, I dismissed this result as completely inaccurate. I subsequently had an Ancestry test, and this showed a far more accurate result of 47% Southern English, 29% Irish,Scottish and Welsh and only 6% Scandinavian. This bears out my own research into my ancestry. Some of the MyHeritage ancestry matches seemed to be ok, but far too many appear to be false positives. In my view, MyHeritage is to be avoided.
MyHeritage review by a DNA Testing Choice user2018-05-02
28.6%DNA Match
1 May 2018
Autosomal Analysis & Family Finder
Short version, one year ago after submitting my DNA test I was heart broken. The only matches I had were 4th and 5th cousins. My mom had always kept my dad a secret from me. All I knew was his name and that he was from Michigan. I would check My Heritage website every week hoping for a match. I had even tried other DNA sites. After a few months I started thinking these DNA sites are bogus they are just ripping people off. Then last week with what little hope I had left I checked My Heritage for matches. I could not believe my eyes. I had a 28.6% match. I filled with excitedment. This was as close as I had been. I wrote the lady that I shared DNA with and it turns out she is my aunt. My dads sister. I have not been in touch with my dad yet. I was told he is kind of a free spirit. My life changed over night from having little family to gaining a huge family that welcomes me with open arms. Thank you My Heritage for changing my life. Thanks to my husband who bought me the My Heritage DNA kit for Christmas in 2016.
MyHeritage review by a DNA Testing Choice user2018-05-01
Not so accurate
30 April 2018
Autosomal Analysis
Recently received my results for MyHeritage DNA. The results were inaccurate . I have Cherokee Indian in my blood line and the test did not mention it. The test indicated 56% English. I have, to my knowledge, little to no English DNA. If you really want an accurate test, do your homework and choose a reputable source.
MyHeritage review by a DNA Testing Choice user2018-04-30
I am so happy with my heritage I think…
27 April 2018
Autosomal Analysis
I am so happy with my heritage I think everybody needs to do a DNA so if they have any doubts about who’s there father who’s there mother who’s the family they will know I have currently seven siblings and today I found out that one of my siblings is not my sister so I’m recommending that all my family members do it so that way they can all find out if we have the same father of the same relatives I am very happy and pleased I recommend this for everybody thank you very much my heritage
MyHeritage review by a DNA Testing Choice user2018-04-27
Exciting
23 April 2018
Autosomal Analysis & Family Finder
It vas very exciting to see what’s in my DNA, i hope it some time in the future is possible to do it even more accurate, this all was a thrill and it all was very fast done after i send it!
MyHeritage review by a DNA Testing Choice user2018-04-23
MyHeritage Review
23 April 2018
Autosomal Analysis & Family Finder
What a scam! Very, very disappointed and would question the validity of the ethnicity results we received, which is the only thing we received, no relatives, no ancestors, nothing. My 83 yr. old dad and I were SO excited, it quickly went to absolute disbelief when he opened his email to find this cr*p they sent out. Don’t waste your money.
Dear MyHeritage member,
I regret to find you are disappointed with your DNA results.
Testing your DNA with MyHeritage provides you with two types of results:
An Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition. You will discover where your heritage originated from and how much each ethnicity is part of your ancestral origins, and even view the main life events of your direct ancestors on the Ethnicity map.
DNA Matches - This technology compares data from autosomal DNA tests results and family trees to identify matches between users that share genetic sequences and indicate a family relationship. You may contact your matches to find new exciting information to add to your tree.
The progress of your research is important to us and I'd like to assist you with any questions you may have. Please feel free to e-mail me personally at rafael.vipsupport@myheritage.com if you have any questions.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-04-23
Be Very Wary - Unauthorized Charges Made On Credit Card
21 April 2018
Autosomal Analysis & Family Finder
Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for , but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.
I regret to find your complaint here and we are sorry for the misunderstanding.
Your case has already been forwarded to upper management and is being handled with very high priority. I see that a full overview of the issues you report along with a full refund has been written to you on the 22nd of April.
We again offer the most sincere apology for any confusion and frustration this may have caused.
Our record shows we have yet to receive a reply from you but if you indeed have any further questions, please feel free to reply to that e-mail by all means.
Sincerely
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-04-21
Real Promise
17 April 2018
Autosomal Analysis & Family Finder
I uploaded my raw data from FTDNA back in May 2016. After a slow start, with no results available until September (which were completely nonsense), and half-plausible results only between November 2016 and January 2018. However in the last few months they have really improved their services. Their previous flaws and errors in the matching algorithim are gone. Their matches pages integrated well with their existing family tree software. Matching surnames are clearly displayed, and you can easily filter matches and make sense if the overwhelming amount of data that is available. They also have a chromosome browser, and in my opinion it’s the best one available from the commercial DNA companies. Ethnicity, like all DNA tests, is a weak point. They overestimate English very heavily and claim that I have Finnish, which I do not.
Based on the past few months and their announcements for future product enhancements I am optimistic about the future of their DNA testing service.
MyHeritage review by a DNA Testing Choice user2018-04-17
Received help for my issue
12 April 2018
Autosomal Analysis & Family Finder
The help i received from My Heritage resolved my issue, and it turned out it was a fairly simple solution. Unfortunately it took over a week for them to get back to me. I feel this response time is a little slow, especially since the problem had a simple solution. Another issue i have is that what i needed to do to avoid the problem in the first place was not clearly explained in the website’s instructions, in fact it was not mentioned at all.
MyHeritage review by a DNA Testing Choice user2018-04-12
MyHeritage Review
9 April 2018
Autosomal Analysis & Family Finder
I was concerned that my daughter had quite a different make-up than myself. In talking with one of the genealogy experts, I was taught how the gene pool develops in an embryo and how each person has their own distinct set unless they are identical twins. That two siblings can even have different make-up. What interesting science. The gentleman that spoke to me directly was AaronTLV. What an interesting conversation we had. I am 100% happy with the results. He took the time to really help me and explained everything very concisely. Thank you Aaron, thank you My heritage.
MyHeritage review by a DNA Testing Choice user2018-04-09
Innaccurate Ethnicity Results
1 April 2018
Autosomal Analysis & Family Finder
They are improving since the 1st time I uploaded my DNA file, but there are multiple problems in the ethnic results. For starters, I tested with the 4 major companies & this was the only test that said I have Ashkenazi Jewish in me (4%). I’m Italian, so majority of my results fall under the Southern European category, but every other company said that the nonsouthern euopean portion of my white ancestry is from the British isles (1%-5%, depending on the company), thus northwestern European. Some Italians have Jewish in them, but every company except this one says that I don’t have any Jewish in me at all. Sorry, but the truth is: 3 companies beat 1. I hope the MyHeritage team acknowledges my feedback while improving their algorithms in the future.
MyHeritage review by a DNA Testing Choice user2018-04-01
HORRIBLE customer service and inaccurate results!
28 March 2018
Autosomal Analysis & Family Finder
I could write a book about my negative experiences with this company.
-My fiance and I received a “gender error” on our accounts. After getting help to reassign our activation codes (although we were sure we were diligent about accuracy from the beginning), his results didn’t make sense and didn’t even show he was related to his dad and brothers, who also submitted a kit, and mine had another gender error (apparently I’m not a female or male).
-a customer service representative told me that one of my activation codes wasn’t on my account or my fiance’s account. Later, I found out that he got two accounts with the same name confused (my fiance and his dad). With the number of people who have the same name, this company should not be confusing accounts!
-A customer service person told me that it wasn’t a gender issue and I just needed to confirm my age. (The gender issue notice went away when we reassigned the kits then appeared again, so that made no sense. My age and my fiance’s age were both accurate and not listed as minors as they were trying to tell me.)
-I had to jump through so many hoops to speak with a manager who then put me on hold 4 times and said, “I’m not awfully familiar with the system as a manager.”
-After being promised a refund from someone who claimed to be a manager, I received an email saying they couldn’t refund me because they’d received our DNA kits.
-After calling to follow up with the email saying they couldn’t give me a refund, I was told they couldn’t transfer me to billing/a billing manager. I couldn’t get a phone number to call either. I just had to email them back.
-When I emailed them asking for a phone call, they kept responding that they needed more details to call. I didn’t care to type everything out as so much of the information they gave me didn’t make sense and contradicted what someone else within their company told me. I requested a call 4 times and never received one.
-When a refund was finally granted, it wasn’t the amount initially promised.
Do NOT waste your time with this company! Their results are questionable and if you have ANY problems, their customer service is worse than anything I’ve ever received with any other business!
Dear MyHeritage member,
I absolutely sympathize with your struggle in contacting our support center and I'm sorry for the lack of empathy you have experienced.
To clarify the gender issue you report usually happens when the gender was not set correctly in the account or if you assigned the DNA kit to the wrong person.
Matching your registered profile with Gender is one of the many steps we take to ensure the privacy of one's DNA results.
If the gender read on the sample doesn't match the activated profile's gender that is marked than there is a procedure to contact the DNA tester for extra verification.
It is easily fixed by confirming your gender on your registered account and re-associating your profile to your kit number to renew the process.
That said, your overall satisfaction and the progress of your research is something we care a great deal about. I would like to send more details about your experience with contacting our support team up the chain of command to prevent this from happening again.
In order to do so, I must locate your MyHeritage registered account. Unfortunately, I am unable to locate your account with the information you provide here on DNA testing choice.
Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com from your registered so I may assist you with this as soon as possible.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-03-28
DUBIOUS ABOUT RESULT
26 March 2018
Autosomal Analysis & Family Finder
I was excited to see my results but am dubious about how correct the results are, bearing in mind my maternal side is from Germany, traced back 6 generations and my Paternal side is German/Ukranian, I was surprised to see that apparently I am 43.5% English. I am considering doing an alternative DNA test with a different company as I feel it is wrong. Also I have paid extra to use research records but the area that I wish to research, have no records to search (Ukraine/Russia) so have been left deflated
MyHeritage review by a DNA Testing Choice user2018-03-26
Friendly and knowledgeble customer service
25 March 2018
Autosomal Analysis & Family Finder
I spoke to a man called Ziv today Sunday 25th March. He was so helpful and explained all the factors of why my DNA was not what I expected. He was friendly and knowledgeble and it was a delight to talk to him.
MyHeritage review by a DNA Testing Choice user2018-03-25
Excellent service, highly recommended!
23 March 2018
Autosomal Analysis
Excellent service from the personel. Fast and accurate answers and committed to solve the issues! I highly recommend other people to use MyHeritage!
MyHeritage review by a DNA Testing Choice user2018-03-23
MyHeritage Review
21 March 2018
Autosomal Analysis & Family Finder
MY youngest son, 33, ordered his kit and got immediate results. I ordered two kits. One for my wife and myself. My wife also got her results back in a timely manner. Not me. There was a gender issue which I did not understand. They said it had to do with how I set up the account, etc. etc.. They sent me another kit and the same thing happened….AGAIN. Finally after requesting a refund, everything began as it was supposed. Now I am awaiting for the final results. The support team was very apologetic and helpful in trying to remedy this mess. After 5 months of what should have taken a few weeks, we all got it resolved. My Heritage is a reputable DNA testing company. Regardless of what I went through, I would still high recommend them for any DNA testing you want done. REMEMBER: Nothing is perfect and things do go wrong. That is not reason to give a company a bad rap. Just try to get it fixed and go on with your lives.
MyHeritage review by a DNA Testing Choice user2018-03-21
MyHeritage Review
19 March 2018
Autosomal Analysis & Family Finder
Very polite and helpful customer support contact at MyHeritage. I am still confused as to why a kit mailed to you by my daughter in early Jan. didn’t arrive until Mar. 7. I had called on Feb. 27 and was told that a replacement kit would be sent, but that was never received, so it must have been the initial kit that was received 7 weeks after it was mailed. Anyway, I was told today that it is being processed and given a date that the results would be received, so that was all good news. I appreciated the courteous help on both occasions that I called, but I found it difficult to find a phone contact number.
MyHeritage review by a DNA Testing Choice user2018-03-19
Excellent response to queries posed…
16 March 2018
Autosomal Analysis
Excellent response to queries posed about DNA results posted on their website.
MyHeritage review by a DNA Testing Choice user2018-03-16
MyHeritage Review
16 March 2018
Autosomal Analysis & Family Finder
Outstanding customer service! They are ironing out all the bugs they had previously. This may soon be the best test out there for genealogists.
MyHeritage review by a DNA Testing Choice user2018-03-16
Great to find out about my relatives
13 March 2018
Autosomal Analysis & Family Finder
My mom and dad died at an early age as did my Aunts and Uncles on both sides of the family. This test provided me with some answers.
I’m pleased with the easy to understand results.
MyHeritage review by a DNA Testing Choice user2018-03-13
Great Product
4 March 2018
Autosomal Analysis & Family Finder
I really like it. It worked well for my needs. The only thing that l would like more is to make more connections with possible unknown relatives. I never knew my father, and don’t even have a name.
MyHeritage review by a DNA Testing Choice user2018-03-04
MyHeritage test results are wrong
1 March 2018
Autosomal Analysis & Family Finder
I am 30% French in origin, and 0% shows up in the MyHeritage DNA results. There is no doubt about my French origins. I do not trust this company.
MyHeritage review by a DNA Testing Choice user2018-03-01
I guess my parents aren’t my parents!
28 February 2018
Autosomal Analysis & Family Finder
Please, people, don’t waste your money on this scam. I have an Irish mother and a Dutch father, yet according to this sham of a site, I’ve inherited 0% of his DNA. And yes, he’s definitely my father. My siblings and I all look very like him (and each other). His parents and grandparents were Dutch also. My mother is Irish as are her ancestors, so how I’m 52% English, and 0% Dutch shows what a shambles this service is. I tried calling them but was on hold for 57 mins (over 40 of these mins I was ‘next in line’). I had to hang up before I lost the will to live! After my call and 2 emails, it eventually took a month for them to ‘receive’ my kit after I’d sent it. I think they actually lost it and based my results on the fact that the kit had been sent to Ireland (46% Irish, that is a good guess on their part) and that I have an English surname (married an Englishman). Basically, save yourself the hassle and money and ask a stranger on the street what he thinks your heritage is, you’ll probably get a more accurate result!
MyHeritage review by a DNA Testing Choice user2018-02-28
MyHeritage Review
21 February 2018
Autosomal Analysis & Family Finder
Received the results from my DNA test a few days ago. Clearly, this is either a scam or they mixed my test with that of someone else . My results say I am more than 97% English and 2. something % N. African. The problem with that is that we have genealogy passed down through our family since the 1400’s of my Knauss ancestors in Germany. In addition to that I have traced my McCauley ancestors to Glasgow Scotland in the 1600’s and my Daring ancestors to Switzerland in the 1100’s . I also have Eisenhour and Rohm (both German) and Robinette (Irish). These are all verified so the DNA cannot possibly be correct. Waste of money
MyHeritage review by a DNA Testing Choice user2018-02-21
WOW! That was an eye opener!
19 February 2018
Autosomal Analysis & Family Finder
I discovered that I am literally from all over… From Europe to South America.
I even got some suggested distant relatives matches. How cool! I have already bought some more kits for my family so they can also join the DNA database and who knows… we might even find some more family members we didn’t know existed.
MyHeritage review by a DNA Testing Choice user2018-02-19
Quality and Service at MyHeritage
16 February 2018
Autosomal Analysis
I transferred my DNA data from two companies for free to My Heritage, and I have written three times with questions concerning the DNA ethnicities, and Peter has responded each time quickly with a very satisfactory response. The service and quality at Heritage is excellent!!
MyHeritage review by a DNA Testing Choice user2018-02-16
I am very satisfied with the MyHeritage DNA kit.
16 February 2018
Autosomal Analysis & Family Finder
It was very easy to do, and received my results within 6 weeks. I was completely shocked with the results. I have bought several kits for other members of my family. They are excited and looking forward to receiving their results as well. This was a fun and interesting experience and so glad I did it!
MyHeritage review by a DNA Testing Choice user2018-02-16
Not impressed
15 February 2018
Autosomal Analysis & Family Finder
I am not impressed by the results of my dna test which I received on 30th January 2018. 75% of my ancestors came from Scotland but the results showed that I was 27.2% from and Irish, Scottish and Welsh background. One of my great grand parents came from England (12.5%) but the results show that I am 67.9% English!!!!!!!!!!!!
MyHeritage review by a DNA Testing Choice user2018-02-15
Amazed and excited!
15 February 2018
Autosomal Analysis & Family Finder
I got 5 for my whole family. It was easy to use, and we had a great night doing the tests and speculating on what will be the results.
Excited to get the results back!
MyHeritage review by a DNA Testing Choice user2018-02-15
Recommended
14 February 2018
Autosomal Analysis & Family Finder
Simple instructions made the testing process easy. The results are interesting, and surprising. I received quick and helpful service from the Technical Support staff. I have recommended MyHeritageDNA to others.
MyHeritage review by a DNA Testing Choice user2018-02-14
MyHeritage Review
9 February 2018
Autosomal Analysis & Family Finder
Real science – This kit made me know my genetic blend and find my distant relatives..
MyHeritage review by a DNA Testing Choice user2018-02-09
Do it!
9 February 2018
Autosomal Analysis & Family Finder
This has been the best experience I have had in a long time, if you ever wanted to do something like this and couldn’t make up your mind, do it! You find out so much about your ethnicities and like me you might be extremely surprised at the finding. I have had a blast with the results.
MyHeritage review by a DNA Testing Choice user2018-02-09
Excellent help
8 February 2018
Autosomal Analysis & Family Finder
Excellent help. Very seldom have such a friendly person solve the problem so quickly.
MyHeritage review by a DNA Testing Choice user2018-02-08
Highly unimpressed by service.
7 February 2018
Autosomal Analysis & Family Finder
I chose MyHeritage after reading reviews and for price. I had already done a test with Ancestry.com and wanted a second opinion. I have no problem with the intent of DNA testing. However the service I have received from MyHeritage is well below standard and in fact very disappointing indeed. Firstly their courier (which was mostly the US Postal Servicee anyway) was very inefficient in its delivery. The kit took a day and a half to go the half-hour distance between the company headquarters at Edison to Secausus and then another day and a half to get to the NY airport (this was DHL couriers). It apparently then sat at the airport with USPS for 4 days! It eventually arrived having taken 16 days. I returned the completed kit the next day and activated my account. This appeared on their website. Then I waited . . . and waited. After 2 weeks the site was still not showing the kit having been received at the lab. So I sent a message asking what was happening. After 4 days with no reply to that I sent anotehr message. Again no reply. So yesterday I rang their number and asked what was happening. The answer I was given was totally unsatisfactory. I was told that there was a “backlog” at the lab. When I questioned whether that meant kits received would not even be scanned on arrival I was told probably not. When I suggested that this was highly inefficient and indeed very strange practice I was told something about waiting 30 days and that nothing could be done for me to ascertain whether my kit had been received or not. I was asked if I had a tracking number for the kit but obviously if I had one I would have been able to track the kit for myself. and wouldn’t need to be calling.
All in all then I am highly dissatisfied with the service that is provided by this company. Whether their actual analysis is up to standard or not I don’t know . . and perhaps never will, But I recommend that care be taken if choosing them and other companies be considered. I had no such problems with Ancestry.com.
MyHeritage review by a DNA Testing Choice user2018-02-07
Very satisfied
7 February 2018
Autosomal Analysis & Family Finder
I was very satisfied with MyHeritage DNA Service. They helped me to solve all problems regarding my DNA kit very quickly and finaly I have got my ethnicity results.
MyHeritage review by a DNA Testing Choice user2018-02-07
Way off mark results and awful customer service
6 February 2018
Autosomal Analysis & Family Finder
I received my results on 30th January 2018 and immediately alarm bells rung out. I have traced my family tree some years back and, albeit a couple of foreign countries cropped up, that at least five generations on my maternal and paternal side were all English. None of this is mentioned in this DNA test. According to My Ancestry DNA I am 50.5% Scottish, Welsh and Irish, [no mention of English], with 47% Scandinavian and 1.5% North African [could be right] and 1% Nigerian [can’t see it]. I am querying this because I have had two other DNA tests done, as a back up and experiment, by two other companies. Their tests are now back and are pretty similar to one another in heritage, give or take the odd few percentage points. I would not have questioned My Heritage DNA if these two other DNA tests weren’t so similar. I am no Einstein but looking at the three DNA tests, the My Heritage DNA must be way off mark. I have also read some reviews and find customers in a similar state of affairs to myself. I contacted their helpline the next evening and was told that an email would be sent explaining their findings [I have not received this to this date]. I rang again three days later [holding on the line before I was connected for over an hour] and was again told that the email was sent, but as I am unhappy with the results that the customer service would ring me in a couple of days [due to there being a holiday in Israel]. I am still waiting this call. I think it is terrible that the service given to customers who have paid money and are unhappy with results should be ignored. Once they get your money and give back the results, they are not bothered at all if a customer queries this. I was told that they do more tests than other companies and is therefore more accurate. What rubbish. No English in me and plus 5 generations on either side of English. I would not waste my time on this again and have told family members who were going to use it not to, as it is not accurate, has bad customer service and is just a rip off! DON’T WASTE YOUR TIME ON MONEY WITH THEM!
MyHeritage review by a DNA Testing Choice user2018-02-06
MyHeritage Review
6 February 2018
Autosomal Analysis & Family Finder
I thought it would’ve showed my native Indian heritage, but it didn’t. Showed I had Spain plus Italian French German Netherlands West Nigerian. I’m kinda satisfied with my results
MyHeritage review by a DNA Testing Choice user2018-02-06
Dont waste your money
2 February 2018
Autosomal Analysis & Family Finder
Had the Myheritage DNA kit as a christmas present. Came to open it and found the swabs were missing. Tried ringing their support number only to be in a queue constantly, even left voicemails for them to contact me back but this never happened. I now have to resort to leaving a review in the hope that someone will respond to me.
Cant seem to find any other way of contacting them other than by the never answered phone number given. Please sort out your customer support Myheritage!!!
Dear MyHeritage member,
I regret to find you received a kit with missing vials in it and I will do all I can to help.
Geneology research is currently a very popular subject and we at times experience a high volume of questions from our members. I totally understand how bothersome it may be to wait for a reply and I sympathize with your efforts.
These kind of issues are extremely important to us and I'd like to send you a replacement kit as soon as possible.
In order to do so, I need to locate and verify your registered MyHeritage account.
Please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this with extra high priority. I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-02-02
100% Greek?
1 February 2018
Autosomal Analysis & Family Finder
How am I 100% Greek? I’m pretty sure that isn’t possible….
MyHeritage review by a DNA Testing Choice user2018-02-01
DNA Kit
1 February 2018
Autosomal Analysis & Family Finder
Unfortunately my first DNA Kit was lost by the DHL post. I wrote to the MyHeritage support, a response delayed two weeks but they sent to me a new DNA Kit that I received today. Response from support should be faster but I am very happy about the new package and satisfied with the support person!
MyHeritage review by a DNA Testing Choice user2018-02-01
Interesting but disappointing
31 January 2018
Autosomal Analysis & Family Finder
The DNA results did not contain the level of detail I had expected. I had “Irish, Welsh, Scottish” DNA but the test did not specify which, and how much of each I had.
I know I have French ancestors but this was not identified by the test.
On the other hand the smaller percentages of DNA were interesting, as being over 60% English, I did not expect Eastern European Jewish, Middle Eastern and Nigerian to come up.
So it was interesting and disappointing at the same time.
MyHeritage review by a DNA Testing Choice user2018-01-31
Horrible experience
30 January 2018
Autosomal Analysis & Family Finder
It’s been 6 months, haven’t heard back. Went on web site, couldn’t remember password. Signed up to reset password, site is so unfriendly. Tried calling, honestly, was told I was not a paying customer, and I had to upgrade to get info. Voice mail only, couldn’t get a human to save my life. I PAID for this service, have received nothing in the mail. Want my information NOW! HORRIBLE.
Dear MyHeritage member,
I regret to find you have had difficulty with contacting our support team and I will do all I can to help you.
6 months is a very long time to wait for results and I am assuming your results are already available but you are in need to simply log into your account to view them.
In order to help, I need to locate and verify your registered MyHeritage account. Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this issue as soon as possible.
You are already my first priority here today and I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-30
Very disappointed
29 January 2018
Autosomal Analysis & Family Finder
Very disappointed. Have waited patiently for my results but find today (which was the drop dead date for when they’d be available) that they are “taking longer than expected,” but that I can contact customer service for an explanation. I called customer service, patiently waited my turn (which was NOT an unpleasant experience — just to be clear), only to learn that they are updating the algorithm. When I ask when I might expect the results, I get “ we are not currently confirming delivery dates. It could be anywhere from a couple days to a week.” I never leave reviews, but I am giving this negative review because I feel that given the fact that given what you pay (for the kit + the membership) and that you have to provide an email address to sign up, they certainly could have sent a notification of the delay in a timely manner — either that, or they could have posted an announcement banner on the track your results page on their webpage. I went in and canceled my autorenewal on my membership. Not worth spending money on poor service.
Dear MyHeritage member,
I sympathise with your wait time and indeed it seems that you have been waiting longer than usual. I will do all I can to help. It is true that there is a slight delay in processing kits and I will do all I can to help track yours.
In order to help, I need to locate and verify your registered MyHeritage account. Therefore, please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this issue as soon as possible.
You are already my first priority here today and I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-29
MyHeritage Review
28 January 2018
Autosomal Analysis & Family Finder
The test kit was delivered promptly and the method was very well explained. Getting the results took a few weeks. We were very happy with the online presentation of our origins, and the results made sense as far as we know.
We are getting a lot of “matches” from other MyHeritage users that haven’t led to much so far.
Later I tested a distant relative in search of a “missing link” – my great grandfather – and I had to wait for quite some time for the result. I finally wrote to support, and got a comprehensive answer within a few days. I wrote back about a detail I didn’t understand, and promptly got another polite answer that explained in detail.
MyHeritage review by a DNA Testing Choice user2018-01-28
Customer service was rude
26 January 2018
Autosomal Analysis & Family Finder
We activated and sent 2 dna test kits only1 kit was received. We tried multiple times to contact customer support. Finally we were able to talk to someone. The person was rude, did nothing to help and sent us back to the automated phone system. I sent an email but after a few days have not received any response.
My recommendation would be to use another test site.
Dear MyHeritage member,
I absolutely sympathise with your struggle in contacting our support centre and I'm sorry for the lack of empathy you have experienced. Our intentions and company vision at MyHeritage is to provide the highest form of customer service for our members. That is why your feedback is extremely important and I would like to send more details about your experience to our support managers to prevent this from happening again and to ultimately ensure better support for all of our members in the future. Please feel free to e-mail me directly at rafael.vipsupport@myheritage.com.
Sincerely,
Rafael
MyHeritage Support Team
MyHeritage review by a DNA Testing Choice user2018-01-26
Good progress, but slow customer service
23 January 2018
Autosomal Analysis & Family Finder
Good process and approachable website, 4 stars because of too busy customer service. I received my answer 15 days after.. because of that, it will take almost two months or more for my DNA results.
MyHeritage review by a DNA Testing Choice user2018-01-23
My results WOWED me, what a surprise, but makes total sense.
22 January 2018
Autosomal Analysis & Family Finder
Got my results about 4 weeks ago and cannot stop thinking about my heritage. It’s wonderful to learn about your heritage. MY journey has been fascinating, and I have just started! I honestly think that MyHeritage DNA will soon be the best test for family history. It has tools that nobody else has.
MyHeritage review by a DNA Testing Choice user2018-01-22
Great improvements to matches
22 January 2018
Autosomal Analysis & Family Finder
I just wanted to share how wonderful the improvements have been. I had been very disappointed when known close cousins were not reflected in our matches and now they are all there. At this point, when my Ancestry membership expires, there is a high probability I will be moving over to MyHeritage. I absolutely love the chromosome browser and the pedigree tree. And the fact we can see all shared matches (even more distant ones) with someone unlike with ancestry where only those 20 cm or greater just rocks. If they could find a way where we can link trees together like ftdna and assign shared segments to the common ancestors like Genome Mate Pro, they would be providing the greatest tool available for those of us who really follow DNA genealogy. Thank you to MyHeritage for the great work!!!!
MyHeritage review by a DNA Testing Choice user2018-01-22
MyHeritage Review
22 January 2018
Autosomal Analysis & Family Finder
Very Pleasantly surprised.
MyHeritage review by a DNA Testing Choice user2018-01-22
Feeling blessed!
21 January 2018
Autosomal Analysis & Family Finder
I found my two biological sisters, for over 30 years they lived 20 minutes from where I grew up and we never met until that DNA Lead!!
MyHeritage review by a DNA Testing Choice user2018-01-21
This service is amazing, easy and fun to use.
21 January 2018
Autosomal Analysis & Family Finder
I have been using My Heritage for more than a year and have found over 10,000 people on my tree. And am very excited to continue on.
MyHeritage review by a DNA Testing Choice user2018-01-21
My Heritage WARNING
21 January 2018
Autosomal Analysis & Family Finder
I received My Heritage ancestry 6 weeks ago on November 23rd 2017. On January 18th , 2018, My Heritage placed a locked in upgrade ad over my access site, trying to force me into a price upgrade, when I have only been a member for 6 weeks! I have emailed My Heritage 6 times, and I called them within 2 days. I have not received a response or solution. My Heritsge is only interested in the profit side of their business! BEWARE!
Chere Alexion Matteri
Dear MyHeritage member,
I am sorry to read your low star review and will do all I can to help.
If I understand correctly you feel as if you are locked into upgrade your membership and I'd like to clarify.
Indeed, some of our research features require a paid membership but you do not need to upgrade if you are not interested in doing so. it is ultimately your choice. Many genealogy services in general, require a fee to cover the costs of maintained research tools, royalties for data collections, and etc to stay consistent. One may very well hold a free basic membership and research their family manually using the free downloadable Family Tree Builder program and a free basic membership. Also, some records in SuperSearch are free (e.g. BillionGraves, Social Security Death Index).
You mentioned that you purchased a DNA kit and many of our members benefit from other research tools we provide that are included and integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story and migration patterns.
Nonetheless, I would like to help you with finding the best offer possible for your specific research needs, whether free or paid. Please feel free to contact me personally at rafael.vipsupport@myheritage.com anytime. I'll be looking for your e-mail as you are already my first priority today.
Sincerely Yours,
Rafael
MyHeritage review by a DNA Testing Choice user2018-01-21
This has been excellent...
20 January 2018
Autosomal Analysis & Family Finder
I have managed to trace mother’s side back to her grandparents born in the 1860s & my father’s to a couple born in 1801 & 1802. Also made contact with a relative abroad!
MyHeritage review by a DNA Testing Choice user2018-01-20
I don't think so
19 January 2018
Autosomal Analysis & Family Finder
My results made me laugh out loud because they were clearly inaccurate. Family member have genealogy charts on both sides back to 1200 showing my heritage as nothing but British & Scottish with a small amount from Netherlands.
These results showed 67.7% England, 25.1% N.W. European, 4.6% Jewish, 1.4% Baltic, & 1.2% Nigerian
I think My Heritage “lab” people, simple google the last name and try to come close and pull some numbers random numbers together. HaHaHa
Dear MyHeritage Member,
It is understandable to be curious why your ethnicity estimate results may differ with the family history you have so far researched.
It is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population.
Because science currently finds DNA to be very similar between people in neighboring countries, such as North Western Europe and England, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level.
It is also very important to know that percentages of DNA a person inherits is not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of the second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field of genetics. Great advancements have been made in the past years, but there is much more to discover.
Please write to my inbox if you would like more information about your results at rafael.vipsupport@myheritage.com. I haven't seen your results yet but I would be happy to look at them in order to give you more insight.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-19
I give My Heritage NO RECCOMENDATION
16 January 2018
Autosomal Analysis & Family Finder
I had my DNA tested by My Heritage and the results were
100% Irish Scottish Welsh. I knew this was not accurate based on family ancestors and family members who had DNA testing by another source. I called them about this and received no clarity. I was retested by ANCESTRY and the results were 62% Irish Scottish Welsh, 24% Great Britain, 9%Western Europe and remaining % low confidence regions, This is a far more accurate and detailed analysis. I give My Heritage NO RECCOMENDATION. Very poor and careless testing! ( I am sorry I have to give this a 1 rating in order for it to accept my review)
Dear MyHeritage Member,
It is understandable to be curious why your ethnicity estimate results may differ with the family history you have so far researched.
It is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population.
Because science currently finds DNA to be very similar between people in neighboring countries, such as North Western Europe and England, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level.
It is also very important to know that percentages of DNA a person inherits is not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of the second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field of genetics. Great advancements have been made in the past years, but there is much more to discover.
Please write to my inbox if you would like more information about your results at rafael.vipsupport@myheritage.com. I haven't seen your results yet but I would be happy to look at them in order to give you more insight.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-16
Kit return
14 January 2018
Autosomal Analysis & Family Finder
We changed our mind about the test and wanted to opt out. I called them (Enga) and she said it had been shipped already and so I should mark it “Return to Sender”. I did exactly that . I received confirmation that my account had been credited with the 2 DNA kits I had returned . Thankful for good customer service. Very Prompt and courteous service. Thank you!
MyHeritage review by a DNA Testing Choice user2018-01-14
Billing issue solved
11 January 2018
Autosomal Analysis & Family Finder
A mix-up with a billing took place recently. After only one call to My Heritage, it was corrected in a minimum amount of time. I appreciate the helpfulness and efficiency.
MyHeritage review by a DNA Testing Choice user2018-01-11
Needs to include postage
11 January 2018
Autosomal Analysis & Family Finder
Everything was super easy except they dont include postage page envelopes. That is really stupid. Charge a little more if you must, but dont make me go to post office. Envelopes are too bulky for a single stamp…so they need 1st class package shipping.
MyHeritage review by a DNA Testing Choice user2018-01-11
Thanks to Stephen
9 January 2018
Autosomal Analysis & Family Finder
I cancelled my My Heritage subscription due to lack of time to do research now. There was no hassle and Stephen was efficient and helpful on the phone.
All the background news and other people on calls was a bit disconcerting. I would think it would be difficult to work in that environment.
Thanks to Stephen for his help.
MyHeritage review by a DNA Testing Choice user2018-01-09
A Delay in Sending Test Kits?
8 January 2018
Autosomal Analysis & Family Finder
I’m sorry they ran out of supplies. I hope the test results are more satisfying than their supply. The recorded apology lacked information about when the test kits would be shipped. I spent £££ for the test kit and you added £££ for shipping so the price was higher than they advertised. Not only that but the £10. + they declared would give access to more family information turned into £130+ overnight which they gave me a refund for after I waited 15+ minutes on the phone. Do they satisfy all their customers the same way???
MyHeritage review by a DNA Testing Choice user2018-01-08
Very happy with them
5 January 2018
Autosomal Analysis & Family Finder
I recently purchased a DAN kit form My Heritage DNA. Had a question and they provided excellent customer service. I am looking forward to the results of my DNA analysis. Very happy so far with this company.
MyHeritage review by a DNA Testing Choice user2018-01-05
Terrible
5 January 2018
Autosomal Analysis
I’ve been waiting since mid October for the results. They don’t keep the tracker updated and if you want any information you have to call. You might get lucky and get to talk to a call center that looks at exactly the same information as you have in front of you. They don’t give any updates at all. Very hard to get a hold of anyone and when you do they have no clout so it doesn’t matter. Definitely don’t use. Go with one of the name brand companies that specialize in the consumer side of this. I haven’t seen the results yet so I can’t comment on them.
Avoid this company.
MyHeritage review by a DNA Testing Choice user2018-01-05
Professional service
4 January 2018
Autosomal Analysis & Family Finder
A mistake on my part that resulted in a new account rather than an extension of an existing account was quickly and professionally resolved after I spoke to a representative of the MyHeritage group.
MyHeritage review by a DNA Testing Choice user2018-01-04
Trial refund
4 January 2018
Autosomal Analysis & Family Finder
I downloaded a trial of. My heritage and discovered it was not really for me unfortunately I was unwell and didn’t cancel the subscription in time and was billed I. Cancelled and was given a refund immediately.Thanks for the prompt service
MyHeritage review by a DNA Testing Choice user2018-01-04
Billing
2 January 2018
Autosomal Analysis & Family Finder
Evidently my account was hacked and someone started a My Heritage account. I have been billed for it. I would not sign up for an account since I am a member of the Latter Day Saints. I feel cheated.
Dear MyHeritage member,
I regret to find your low star review and I absolutely understand your concern.
In order to be billed, one must fill out credit card details and purchase a membership while logged into a registered MyHeritage site. If this was done by someone else, I would like to report this to our billing department as soon as possible. I'd also like to investigate how this happened because feedback such as this is extremely important to us.
In order to help, I must locate your account. Please e-mail me directly at rafael.vipsupport@myheritage.com so I may report this and issue you a refund as soon as possible.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-02
Service
2 January 2018
Autosomal Analysis & Family Finder
Myheritage.com was horrible. I tried to contact the company before the 14 day free trial was up. Was unable to get through. I did not know how to cancel online. I am very skeptical about this site. I finally got through but it was after the 14 days that someone finally answered the phone, and gave me some horrible excuses and informed me that I cancelled after the 14 days, which then I told them I cancelled before the 14 days. It was to much of a hassle, so I just requested my refund. I will try another site. Later for these people .
Dear MyHeritage member,
I'm sorry to read your low star review and that you misunderstood the terms of your trial membership. I will do all I can to help.
It is important to know that MyHeritage informs all members of the terms of our free trial on the automatic email that is sent out after you enroll in the trial membership.
Also, one may view the status or cancel a free trial or annual subscription at any time online when logging into MyHeritage from the My Purchases page and incur no annual charge.
Our data collections include over 6 billion historical records and are constantly expanding, but it is possible that the information you are looking for is not yet listed in our records. This is why we provide a free trial period and money back guarantees for users to try out our collections.
I invite you to go over our terms and conditions that read that If you are not satisfied with your purchase you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription.
(Our terms and conditions) ----> https://www.myheritage.com/FP/Company/popup-terms-conditions.php
Nonetheless, if you did not view your post-purchase MyHeritage e-mail, or read your annual membership status online, or view our terms and conditions, you may not be aware of the charge in question.
Therefore, I would like to ensure you receive a full refund. Please e-mail me at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
I'll be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2018-01-02
Assistance
1 January 2018
Autosomal Analysis & Family Finder
The telephone representative was outstanding in assisting us in getting the proper person kit number assigned to the correct person and it took just a few minutes
MyHeritage review by a DNA Testing Choice user2018-01-01
MyHeritage Review
29 December 2017
Autosomal Analysis & Family Finder
In November 2017, I sent in my sample to MyHeritage for testing. I received the result by e-mail on 18th December. Fine. I am a 72 year old man without a working printer; so I. e- mailed MyHeritage “helpline” politely asking for a hard copy, explaining why. NO RESPONSE.
On 28th December I telephoned and spoke to ( name supplied), who explained he is not able to send form by post because of ‘privacy issues’. I said I wasn’t happy and could he pass my request on. The next day I received an e-mail, again stating they are unable to send me the result by post because of “privacy issues”. But more insulting they explained in great detail how to use my computer to print off a copy. That was very insulting considering I had said I don’t have a printer.
1. What are these “privacy issues” preventing my OWN DNA results from being posted to ME at my request.
I do receive my own bank accounts by post!(I was a lawyer in uk).
2. Does MyHeritage not analyse DNA from persons who can only be communicated by post?
3. I am truly amazed at MyHeritage’ lack of understanding and helpfulness. I certainly cannot refer friends to them. I am left very disillusioned; Whereas these finishing touches could have won MyHeritage praise.
Dear MyHeritage member,
I regret to find that you are unable to view your ethnicity estimate results.
Indeed, we do not send a hard copy of your results, but you can view and print them online by logging into your registered MyHeritage account.
DNA data can be viewed and controlled by the person who uploaded the DNA data to MyHeritage or the person managing a MyHeritage DNA kit. It is true that we do this to ensure the privacy of our member's DNA.
That being said, I absolutely understand your concern and I would be more than happy in assisting you with getting your results printed even if you do not have a printer.
In order to do so, I need to first locate your registered MyHeritage account. Please e-mail me personally at rafael.vipsupport@myheritage.com.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-29
Thanks to Enga
28 December 2017
Autosomal Analysis & Family Finder
Enga, was very helpful in correcting a mistake on my DNA activation submission.
MyHeritage review by a DNA Testing Choice user2017-12-28
good but slow
28 December 2017
Autosomal Analysis & Family Finder
good service
very long wait on telephone!
MyHeritage review by a DNA Testing Choice user2017-12-28
waste of money
28 December 2017
Autosomal Analysis & Family Finder
my result is very general, they said i am west asian, no more things, and there are more than 30 countries including west asian. i was expecting that they should say a specific country, not general. i ve already known my country which is inside of west asian… ridiculous , waste of money, :(
Dear MyHeritage member,
I regret to find you are unhappy with your DNA results and I will do my best to help you.
MyHeritage gives you an estimate of your ethnicity by comparing your DNA to human references that are known in the DNA researching community. We call these references founder populations.
If I understand correctly, you have found that your DNA is comparable to people from West Asia.
MyHeritage has proudly referenced 42 ethnic populations to compare your DNA with and this number will be growing even larger in the future as we are constantly working on adding to our reference populations (ongoing "MyHeritage Founder Population Project").
We find it most important to compare your DNA to human references instead of countries given the fact that populations within countries have moved around while official borders and communities were at times occupied throughout history. It is also certainly found that DNA tends to be very similar between people in neighboring countries because of this.
That being said, I understand that you are trying to pinpoint the exact location of where your roots come from. This can be done by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be Genealogy or DNA matches. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
The most important thing for us is your overall satisfaction and research experience. Therefore, I would like to ensure the development of your research. Please feel free to e-mail my inbox at rafael.vipsupport@myheritage.com at your nearest convenience.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-28
My Heritage
27 December 2017
Autosomal Analysis & Family Finder
I have not got my DNA kit yet.
MyHeritage review by a DNA Testing Choice user2017-12-27
Customer service
27 December 2017
Autosomal Analysis & Family Finder
Very helpful laqdy
MyHeritage review by a DNA Testing Choice user2017-12-27
Do Not Reccommend
26 December 2017
Autosomal Analysis & Family Finder
I rec’d an email promotion for special price & free shipping – clicked on the link, ordered 3 kits, …entered all my billing info (took a screen shot – cuz that’s what I always do) and processed my order – got a confirmation for significantly more??? Charged for shipping – called immediately to cancel – was told the shipping charge was an error and it would be credited immediately- that was 12/18…still hasn’t been credited- have sent 2 emails, no response and haven’t been able to reach them by phone. HORRIBLE service. Giving 1 star because 0 isn’t an option.
Dear MyHeritage member,
I regret to find you are unable to cancel your purchase and will do my best to assist you with a refund.
In order to do so, I must first locate your registered account. Please e-mail me at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-26
Ethnicity Repory Missing
23 December 2017
Autosomal Analysis & Family Finder
My wife received her DNA results with no problems. When I received my results, they included the DNA matching, but did not include the ethnicity results. That was the primary reason for ordering the tests. Why release only part of the results? I called to ask why but the customer service agent assured me it was a technical problem. Now I will have to wait for someone from the lab to contact me by email. I am disappointed by this mess. I was going to reactivate my My Heritage site but may reconsider. Perhaps I should have used Ancestry DNA.
Dear MyHeritage member,
I regret to find you are unable to view your ethnicity report and I will do my best to assist you with this as soon as possible.
In order to do so, I must first locate your MyHeritage registered account.
Please e-mail me directly at rafael.vipsupport@myheritage.com so I may assist you with this with high priority.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-23
MyHeritage answered my questions ,fixed my issues
22 December 2017
Autosomal Analysis & Family Finder
I had some questions about how things work I thought I understood some issues but needed clarification.Enga from MyHeritage helped me ,she explained a couple of things clearly so I could understand and where there had been a mistake she set it straight and followed up in exactly the way she said she would ,it was really the best possible experience
MyHeritage review by a DNA Testing Choice user2017-12-22
Be for warned
22 December 2017
Autosomal Analysis & Family Finder
They have 20+ days just to receive it then we’re talking 4 more weeks for results, and with the holidays probably longer, never would have gone with them if I had known it would take this long, not real pleased, wish I had gone with another company that gave you a TRUE time estimate!!!
MyHeritage review by a DNA Testing Choice user2017-12-22
Does it take one stamp - or more postage due to fat folder - not answered by phoning in
19 December 2017
Autosomal Analysis & Family Finder
Not a good start.. it said to simply call if you have any questions when you do the swab. But that you must register at the site first. So I did. Next thing was that I got bumped to a line that says that you have to upgrade to have a phone question answered. All I wanted to do was save a trip to the post office with the fat envelope and know if this was a standard one stamp mailing or not. You are only allowed to leave a message, which I did, but from these reviews I might not get an answer. Well, off to post office to find out the correct postage. Grrr…….
Dear MyHeritage member,
I regret to find you were unable to contact our support center and I will do all I can to help. We are currently experiencing high call volumes due to the amount of seasonal traffic. I will do all I can to help you and I'm sorry for the inconvenience.
For your information, the 1 padded envelope (weight = 10 g) that is provided to you is the standard mailing envelope.
Please note that you will need to mail the envelope at your postage expense to our DNA lab.
It sounds like you were on your way to the post office to find out for yourself but, if you need any further assistance with this, please feel free to e-mail me anytime at rafael.vipsupport@myheritage.com.
I'd be always happy to help.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-19
Unbearably long wait
18 December 2017
Autosomal Analysis & Family Finder
Don’t know how well the product is. The wait time for customer service is ridiculous.
Dear MyHeritage member,
I'm sorry to read your low star review and I sympathize with your wait time. I too recall the anticipating wait time for my own results. It was definitely worth the wait as all good things tend to be.
Your overall research experience is important to us.
You mentioned that our customer service is ridiculous and I would like to learn more about your experience. I'd also like to assist you with tracking your results as soon as possible.
Please e-mail me directly at rafael.vipsupport@Myheritage.com, I'd be happy to help you with very high priority.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-18
grateful thanks
17 December 2017
Autosomal Analysis & Family Finder
I am waiting for my DNA results and the correspondence from My Heritage has been amazing.
Any issues or questions i had and had e mailed to them they have responded too with great professionalism and kindness.
Thank you
MyHeritage review by a DNA Testing Choice user2017-12-17
order
17 December 2017
Autosomal Analysis & Family Finder
I just moved an accidently put wrong address on delivery they resend one once they got my response ,very happy with service so far , haven’t received DNA test yet but thankful customer service responded and solved problem can’t wait to get it and find out results , will get another for myself later this one was a gift for hubby , might not make it for xmas but happy it’s on it’s way thanks
MyHeritage review by a DNA Testing Choice user2017-12-17
MyHeritage
17 December 2017
Autosomal Analysis & Family Finder
This was my first DNA test and it provided surprising and interesting results. MyHeritage proved to be very addicting and time well spent. I’ve recommended it to family and friends.
MyHeritage review by a DNA Testing Choice user2017-12-17
Do not purchase if you are Korean
14 December 2017
Autosomal Analysis & Family Finder
I am first generation Korean-American, born to two Korean parents (who are both fully Korean). This company does not support Korean ethnicity (but it is not expressed on their website before you purchase). Not only do they not support Korean, they sent me back results that said I was (approximately) 50% Japanese, 25% Mongolian and 25% Chinese. While it is not difficult to believe I have some Japanese, Mongolian and Chinese (due to occupation, etc), I am Korean. I emailed about my results and they did let me know at that time that they don’t support Korean. Why wouldn’t the results say unsupported ethnicity rather than bucket it into some other results? I requested a refund and had to email multiple times. Only after my fourth email and saying that I would contact my family lawyer, as they should clearly note that they don’t support Korean before a purchase is made (how many other ethnicities are they passing off as others and giving people incorrect information?) did they respond. There are roughly 80 million ethnic Koreans in the world.
Dear MyHeritage member,
I regret to find you are unhappy with your ethnicity estimate and I absolutely understand your concern.
Indeed, we currently have not had any reference populations within Korea to build our current Beta version of our ethnicity estimate. We do have references in surrounding regions and have referenced 42 ethnic populations so far, but, this number will be growing even larger as more research is done in the region.
That being said, I understand that you are trying to pinpoint the exact location of where your roots come from. This can be done by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be Genealogy or DNA matches. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
Nonetheless, your overall satisfaction is extremely important to us and I would like to find your previous correspondence and issue you a full refund as soon as possible.
In order to do so, I need to locate your registered account. Please e-mail me at rafael.vipsupport@myheritage.com so I may assist you with this as soon as possible.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-12-14
Account number
14 December 2017
Autosomal Analysis & Family Finder
I talked to a young lady ( Enga ) who answered my question completely and walked me through how to find my account number which I was having trouble with.
MJ
MyHeritage review by a DNA Testing Choice user2017-12-14
MyHeritage Review
13 December 2017
Autosomal Analysis & Family Finder
The person on the phone was very helpful.
MyHeritage review by a DNA Testing Choice user2017-12-13
Helpful peron on phone
12 December 2017
Autosomal Analysis & Family Finder
Enga was very helpful to me when I called in to have my email address corrected on my account.. THANK YOU again Enga.. You made my call fast and simple. :)
MyHeritage review by a DNA Testing Choice user2017-12-12
MyHeritage Review
12 December 2017
Autosomal Analysis & Family Finder
I called today to cancel my account. I spoke with Enga and she was extremely helpful and understanding and took care of everything in an extremely professional manner.
MyHeritage review by a DNA Testing Choice user2017-12-12
Thank you Enga!!
9 December 2017
Autosomal Analysis & Family Finder
Had trouble activating my kit and couldn’t connect with support. I ended up speaking with Enga in billing. She was very helpful, problem solved.
Representatives like her present a very good image for their employers! Thank you Enga!!
MyHeritage review by a DNA Testing Choice user2017-12-09
Shipping issue
9 December 2017
Autosomal Analysis & Family Finder
My kit was shipped promptly but mail carrier delivered to wrong address. My Heritage replaced the missing kit for free and deactivated it so whomever decided to keep it , won’t get away with it. Super nice girl named Enga helped me and eased my nerves. This is the only gift my sis n law wanted. Thanks Enga and My Hetitage. Ur awesome
MyHeritage review by a DNA Testing Choice user2017-12-09
MyHeritage Review
8 December 2017
Autosomal Analysis & Family Finder
Having dealt a couple of times with My Heritage customer service people (Aaron) this time, I think they are among some of the best I’ve dealt with.
MyHeritage review by a DNA Testing Choice user2017-12-08
So far, so good!
7 December 2017
Autosomal Analysis & Family Finder
I bought this on the phone because I couldn’t get registered on the website. I don’t know what my total bill comes to — I wish somebody could tell me the answer to this basic question. Calliing MyHeritage will leave me on hold for a very long time.
MyHeritage review by a DNA Testing Choice user2017-12-07
Great way to research and find family members
7 December 2017
Autosomal Analysis & Family Finder
I think the best part of this site is the smart matches. You can identify a person you know in a variety of other MyHeritage members. Then gives you the options of reviewing and then importing that information into your tree. I have been able to add several generations at a time into my tree. The info is only as good as the member’s site is accurate. But it gives you a framework and later you may have to make a few adjustments in dates or etc. But the important thing is that you have names of you ancestors. Also I have been able to identify family members of my gg grandmother. Through the DNA matches and relationship ranges, I was able to map back to a single family by matching up with 5 of her brothers, and 4 aunts/uncles, and 3 great aunts/uncles. There was no paper trail on her but I found her family! I love it!
MyHeritage review by a DNA Testing Choice user2017-12-07
My Heritage
4 December 2017
Autosomal Analysis & Family Finder
I was you very happy and excited to receive my kid and my DNA results.
MyHeritage review by a DNA Testing Choice user2017-12-04
Polite and helpful service
1 December 2017
Autosomal Analysis & Family Finder
I called the other day to stop my membership and the customer service rep was very polite and helpful,
MyHeritage review by a DNA Testing Choice user2017-12-01
Billing Inquiry
1 December 2017
Autosomal Analysis & Family Finder
Rep was very helpful, answered my questions and cleared up my issue.
MyHeritage review by a DNA Testing Choice user2017-12-01
DNA results query
30 November 2017
Autosomal Analysis & Family Finder
Called and discussed the DNA results of some family members and was very pleased with the knowledge that I came away with. Thank you to MyHeritage.
MyHeritage review by a DNA Testing Choice user2017-11-30
Cancelled trial
30 November 2017
Autosomal Analysis & Family Finder
I was suppose to cancel my trial on Nov 28 but had a internet outage and forgot one I was able to log back on. I was billed the next day. I called and spoke to Inga and she was very helpful in making sure the subscription was cancelled and that I got a refund!!!
MyHeritage review by a DNA Testing Choice user2017-11-30
Credit card info
30 November 2017
Autosomal Analysis & Family Finder
Need to change credit card info. Received quick answer to problem. Thanks MyHeritage.
MyHeritage review by a DNA Testing Choice user2017-11-30
MyHeritage Review
30 November 2017
Autosomal Analysis & Family Finder
Their rep. Inga was so helpful in the phone. I had entered the wrong city for delivery of my 3 tests and she took care of it in a moment. My silly mistake was taken care of so quickly and nicely. Thanks to Inga from me. Donna
MyHeritage review by a DNA Testing Choice user2017-11-30
MyHeritage Review
30 November 2017
Autosomal Analysis & Family Finder
Was not able to order the kits online and they managed to resolve the issue very quickly & efficiently, thank you so much MyHeritage.
MyHeritage review by a DNA Testing Choice user2017-11-30
Thanks Enga!
29 November 2017
Autosomal Analysis & Family Finder
Enga provided remarkable service in updating my address on my recent order. The address was updated before the product was processed and released for mailing. Thanks Enga!
MyHeritage review by a DNA Testing Choice user2017-11-29
Surprising results
29 November 2017
Autosomal Analysis & Family Finder
Getting through the menu was not easy. Once I connected with a representative she was very helpful. Both my parents emigrated to America in 1910 from Germany and had very German surnames. Imagine my surprise when I found I have no German in me!
MyHeritage review by a DNA Testing Choice user2017-11-29
Great help from Enga!
29 November 2017
Autosomal Analysis & Family Finder
I had multiple difficulties attempting to make an on line purchase…I think mostly self inflicted…..that’s what sometimes happens when septuagenarians play in internet traffic.
In any case, Enga was kind and helpful and I’m happil awaiting the arrival of 10 kits for holiday gifts for all the youngsters in my life! Thanks again!
MyHeritage review by a DNA Testing Choice user2017-11-29
Would use again
29 November 2017
Autosomal Analysis & Family Finder
I was treated professionally and quickly. If ordered again I will come back to my heritage
MyHeritage review by a DNA Testing Choice user2017-11-29
Thank you MyHeritage!
29 November 2017
Autosomal Analysis & Family Finder
I was very happy with the service I got today. They helped me get the DNA test sent to my daughter like I wanted. I can not thank MyHeritage enough!!!
MyHeritage review by a DNA Testing Choice user2017-11-29
MyHeritage Review
29 November 2017
Autosomal Analysis & Family Finder
Person who assisted me, her name was Enga, did a great job.
MyHeritage review by a DNA Testing Choice user2017-11-29
Cancellation request
29 November 2017
Autosomal Analysis & Family Finder
The customer service rep who processed my request was polite, professional and efficient. It was hassle free.
MyHeritage review by a DNA Testing Choice user2017-11-29
Fifth kit ordered!
29 November 2017
Autosomal Analysis & Family Finder
purchased my fifth kit this morning – lady helping me was quick to respond and helpful with this latest purchase – she had all the information to make this a quick correct call
MyHeritage review by a DNA Testing Choice user2017-11-29
Professional and knowledgeable
29 November 2017
Autosomal Analysis & Family Finder
the representative that i had was very professional and quite knowledgeable. She also was very patience.
MyHeritage review by a DNA Testing Choice user2017-11-29
MyHeritage Review
28 November 2017
Autosomal Analysis & Family Finder
Been very pleased with all myheritage has done for me.
MyHeritage review by a DNA Testing Choice user2017-11-28
Customer service rep
28 November 2017
Autosomal Analysis & Family Finder
I called in about a billing issue. 42 calls were ahead of me in the cue but after a very long wait I was pleasantly surprised that I had a rep that listened to me, asked the appropriate questions and answered my questions clearly. I was very happy with the outcome. Thank you for understanding me.
MyHeritage review by a DNA Testing Choice user2017-11-28
Customer service
28 November 2017
Autosomal Analysis & Family Finder
I called my heritage.com to cancel my account and the representative was very courteous and efficient.
MyHeritage review by a DNA Testing Choice user2017-11-28
Cyberday Monday Special
28 November 2017
Autosomal Analysis & Family Finder
I contacted My Heritage to obtain the Cyberday Monday special. The wait was short even on an extremely busy day.
The server identified herself courteously and answered all my questions so my decision to purchase was without hesitation. Thank you Enga. Can’t wait to find out who I am.
MyHeritage review by a DNA Testing Choice user2017-11-28
Clear and helpful
28 November 2017
Autosomal Analysis & Family Finder
Representative was very clear and helpful.
MyHeritage review by a DNA Testing Choice user2017-11-28
They want your money
28 November 2017
Autosomal Analysis & Family Finder
The online genealogy site is cool and easy to use, but it’s expensive and they do not make it easy to cancel. You can only canel by speaking to someone on the phone. Plan on giving yourself 30-40 minutes to be on hold.
MyHeritage review by a DNA Testing Choice user2017-11-28
Customer service
27 November 2017
Autosomal Analysis & Family Finder
Enga was able to solve my problem efficiently
MyHeritage review by a DNA Testing Choice user2017-11-27
Enga
27 November 2017
Autosomal Analysis & Family Finder
Enga was very efficient and helpful as well!!
MyHeritage review by a DNA Testing Choice user2017-11-27
MyHeritage Review
27 November 2017
Autosomal Analysis & Family Finder
I did not know I Was going to be billed automatically. I have not been able to log on and never received an account number. The rep was wonderful!
MyHeritage review by a DNA Testing Choice user2017-11-27
Customer support review
27 November 2017
Autosomal Analysis & Family Finder
I have ordered the tests but have not used them yet. I am commenting on the helpfulness of the customer support person who was very calm and helpful because it was very busy. I had to wait from 48th in line. The person who helped me was very patient and helpful.
MyHeritage review by a DNA Testing Choice user2017-11-27
Cyber Monday
27 November 2017
Autosomal Analysis & Family Finder
I ordered two kits on Cyber Monday. It was an hour and half wait to get to a customer service person. She was very pleasant considering that it was a very stressful day. Order was placed quickly without any problems.
MyHeritage review by a DNA Testing Choice user2017-11-27
Best service I ever had
27 November 2017
Autosomal Analysis & Family Finder
I received the best service I have ever had when I asked if they could refund some of my money because I had purchased the DNA kits before the Thanksgiving special price. He said he couldn’t do that but he could give me 2 more and a free back up plan in case something happened . I was very happy with what he offered. After this I needed just one more so that everyone in my family could receive one for Christmas. So I told him I wanted to buy one more and I got a reply that he was adding one more to send to me free. This was far more than what I had expected and I really recommend anyone that is looking to get DNA testing to go through “ My Heritage” I got my results back in 3 weeks and I am very satisfied with this company.
MyHeritage review by a DNA Testing Choice user2017-11-27
MyHeritage Review
26 November 2017
Autosomal Analysis & Family Finder
I want to thank everyone for their help in getting my results to me in a timely matter. I would recommend using this site. Thank you MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-26
RIP OFF ! DO NOT USE THIS SERVICE
26 November 2017
Autosomal Analysis & Family Finder
Once again I find myself having to alert potential users of this site not to use it.
I bought 2 kits and sent them back in July 2017 since then I’ve only had a notification that they’ve been received- NOTHING MORE.
I have phoned – NO REPLY -“We’re very sorry we’re on our lunch break” was the pre recorded answer.
I have emailed both the accounts and service departments on their website- guess what guys NO REPLY
I posted a poor review back in October and surprise surprise! I had a response from a guy named Rafael from Myheritage who promised me that he was very sorry for the situation, very sorry I was unhappy with their lack of service, he would personally deal with my complaint and gave me his personal email address to contact him direct.
So I did, can you guess what has happened in the month since I replied to him……
You got it NO REPLY.
So Raphael, if you’re reading this , please don’t be shy, get in touch with me as obviously me getting in touch with you – as you suggested- doesn’t work.
And if getting a response from you via this site is the only way that prompts you to reply, then that’s how we’ll have to do it until I get the refund I’m owed from your company
As for everyone else , you may see a timeline forming which will give you an indication of how poor this company are at a) returning results
b) answering phones
c) replying to emails from relevant departments
d) replying personally when they’ve publicly stated they would (please see my previous review and Rafaels answer.
So keep your money in your pocket and go elsewhere.
MyHeritage review by a DNA Testing Choice user2017-11-26
Great Product
23 November 2017
Autosomal Analysis & Family Finder
The product was easy to use. It takes 4 to six weeks to receive your results. You can track your kit online. You do need to take it to the post office to mail because it’s a parcel and several stamps won’t work.
MyHeritage review by a DNA Testing Choice user2017-11-23
Very helpful
22 November 2017
Autosomal Analysis & Family Finder
Brilliant service, customer support was very helpful.
MyHeritage review by a DNA Testing Choice user2017-11-22
Friendly and Efficient
22 November 2017
Autosomal Analysis & Family Finder
Enga was friendly and efficient in processing my order of four test kits that I ordered as gifts.
MyHeritage review by a DNA Testing Choice user2017-11-22
MyHeritage Review
22 November 2017
Autosomal Analysis & Family Finder
Excellent company and extremely accurate results. Customer service is awesome, too!
MyHeritage review by a DNA Testing Choice user2017-11-22
3 stars
22 November 2017
Autosomal Analysis & Family Finder
I give it 3 stars
MyHeritage review by a DNA Testing Choice user2017-11-22
Useless
22 November 2017
Autosomal Analysis & Family Finder
One of the prime reasons for the DNA test was to discover more info on my Native American background. Upon taking the test it showed none, which I knew was impossible because I knew for a fact my grandfather was full blood Indian on mother’s side with possibility of more on fathers side. Knowing this isn’t possable, I called My Heritage and their only response was they don’t have access to many Native American DNA samples in order to give that info. I think that was false advertising, it’s compleat fraud for that not to be disclosed so people know they won’t get the right results. All the agent did was argue the point and make excuses never offered any compensation in a return or even an apology. So in short I would not trust this test to be one bit accurate. Larry
Dear MyHeritage member,
I regret to find your low star review and will do all I can to help.
Currently, the issue of Native American ancestry not being included in one's DNA is actually a fairly common one in the world of DNA research as a whole because of several different factors.
Each of us inherits about 50% DNA from our mother and 50% from our father. However, the percentages of DNA received from grandparents and further back are rarely divided evenly. Therefore, one may not necessarily inherit the DNA of a given ancestor throughout the generations that may have been of a specific ethnicity.
For example, because an ancestors’ DNA is not passed evenly to their descendants, one grandparent might have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%. This demonstrates how one may have a Native American great-grandmother, but have inherited such a small amount of her Native American DNA that it cannot be traced in a DNA test.
Therefore, some researchers will recommend you consider testing one of your parents or grandparents as it is more likely that Native American DNA will be traced in the generations closer to the Native American ancestor.
In addition, though you might have Native American DNA, it might belong to a tribe that has not contributed to DNA sampling and references. There are more than 500 recognized tribes which are culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models.
I'd personally be very happy to assist you with any questions you may have on your research. Please feel free to contact me anytime at rafael.vipsupport@myheritage.com from your registered MyHeritage e-mail address.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-22
Cancelled subscription
22 November 2017
Autosomal Analysis & Family Finder
Thank you MyHeritage for cancelling my subscription. I don’t like automatic renewals. The representative who helped me with my problem was polite and very helpful.
MyHeritage review by a DNA Testing Choice user2017-11-22
Professional
22 November 2017
Autosomal Analysis & Family Finder
handled my request expeditiously and professionally.
MyHeritage review by a DNA Testing Choice user2017-11-22
Worst Ethnicity Results
20 November 2017
Autosomal Analysis & Family Finder
Some people in this company admit to their low sampling size. 23&me has the largest & gave me the best results. 23&me says I’m 11% Arabic, whereas my heritage says I’m a quarter. I did my research & GENETICSTS said the Italian genome BARELY changed except for southern Italians inheriting Greek DNA. Southern Italians have SOME Arabic DNA, which is what 23&me indicated for me. ALSO, the ancient romans colonized the Middle East so this company is getting confused with Italian genes in the Middle East for being Arabic, “matching” a quarter of my DNA to the Middle East, so the my heritage team should sample more people. Only company of the 4 I tested that said I’m Jewish & Sardian (I’m Neapolitan). With 23&me’s 10k sampling size, they were able to distinguish which genes are truly Arabic and truly Italian.
Dear MyHeritage member,
I'm sorry to find you are not satisfied with your Ethnicity Estimate.
I'd like to know who you spoke with that informed you we have a low sampling size. I do know that 23andMe has currently referenced 31 ethnic populations and I'd like to clarify that MyHeritage has referenced 42 ethnic populations.
Our number will be growing as we are still working on adding more references from our ongoing Founder Population project. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. The results of these tests will yield a rich DNA data set.
Moreover, our current Autosomal SNP database is immense and is constantly flourishing as we give the option of FREE raw DNA upload from other popular autosomal DNA test providers.
It is true that different researchers and different providers, analyzing the same DNA of a person, can come up with different estimates for various reasons and I absolutely understand your concern. With regards to your Neapolitan heritage, it is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Because of this DNA is found to be similar within neighboring countries around the Mediterranean.
Nonetheless, your feedback is essential for us in order to enhance our service and research tools. Therefore, I would like to learn more about your research, ethnicity estimate and overall experience. In order to do so, I need to locate your account with us.
Please feel free to contact me personally at rafael.vipsupport@myheritage.com. I'd be always very happy to help.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-20
Meaningless
19 November 2017
Autosomal Analysis & Family Finder
Very disappointed in this service. The results are so vague and generalised that they are in fact meaningless. No attempt at any scientific analysis just a broad brush statement of ethnicity. Given the paucity of the initial information why on earth would anybody pay more money for information on the “DNA matches”? I’ve awarded 1 star as the company at least keeps you informed about the progress of your test.
Dear MyHeritage member,
I regret to find that you are disappointed with your DNA kit purchase. Your overall satisfaction is absolutely paramount to us and I will do all I can to help.
MyHeritage offers an assembly of free and paid subscriptions that will fit your research and budget. This includes a free basic membership and a free downloadable Family Tree Builder program. I'd like to clarify that testing your DNA with MyHeritage provides you with two types of results that do not require an additional membership. These research tools are:
An Ethnicity Estimate - a comprehensive breakdown of your unique DNA composition.
DNA Matches - This technology compares data from autosomal DNA tests results and family trees to identify matches between users that share genetic sequences and indicate a family relationship.
It has indeed been proven that matching has benefited a huge amount of researchers all over the world to locate and find clues about one's heritage. Therefore, we do provide an extra assortment of different research tools that are integrated with your DNA results such as Discoveries, SmartMatching, and RecordMatching. Some features require a paid membership to ensure the development and upkeep of our research tools. Some of our members prefer to only pay for some features as they don't really use the entire array of tools we offer. This is why we offer separate subscriptions along with a full complete one and a free trial for our data subscription.
Nonetheless, I would like to ensure you are happy with the development of your research. I'd also like to ensure that you have chosen the best membership that fits your research needs and budget.
Please e-mail me personally at rafael.vipsupport@myheritage.com so I may assist you as soon as possible.
Looking forward to helping you.
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-19
MyHeritage Review
16 November 2017
Autosomal Analysis & Family Finder
Absolutely outstanding compared to 23andme (terrible data hungry company!) – I didn’t expect much from My Heritage DNA having had bad experiences before but my sister in law took the test in June and encouraged me to do so and the information + support I got is definitely good value for money. I will not be buying the subscription
MyHeritage review by a DNA Testing Choice user2017-11-16
Good experience
15 November 2017
Autosomal Analysis & Family Finder
It was competitively priced and I liked the way every step was ticked off on the progress chart. The results came about 2 weeks before I was expecting to get them back. The results were pretty well what I’d hoped for as well!
MyHeritage review by a DNA Testing Choice user2017-11-15
MyHeritage Review
13 November 2017
Autosomal Analysis & Family Finder
How long do I have to wait for swabs -coming up for 4 weeks and expected delivery within a week.
I am ready to cancel through my credit card
I have made a phone call to My Heritage earlier and assured “soon” but still nothing
Does not give me the confidence to continue with My Heritage
Tell me which company is reliable
Dear MyHeritage member,
I regret to find your low star review and that you are still waiting for your kit to arrive. I sympathize with your efforts.
There are various reasons why you may not have received your kit. We absolutely value your overall satisfaction and it is important to us that you receive your kit as soon as possible. I will do all I can to find out why this has happened to you.
In order to help I need to locate your account. Please e-mail from your registered e-mail address at rafael.vipsupport@myheritage.com so I may investigate this as soon as possible.
I'll be looking for your e-mail.
Kind Regards,
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-13
Totally wrong
13 November 2017
Autosomal Analysis & Family Finder
I sent for their test kit and followed everything to the letter. I already knew my grandmother was a full blood American Indian. I also knew about a famous relative that was Welsh and knew I had some Irish roots. Their results claimed I was 10 % Scandinavian and 89 % European. I was appalled by their getting it totally wrong. I immediately asked for my money back. They either got me mixed up with someone else or didn’t know what they were doing. If someone doesn’t know anything about who they are they can be easily fooled. I knew my relatives and was looking for what their percentages were. DO NOT USE THIS COMPANY.
Dear MyHeritage member,
I'm sorry to read your low star review and I'd like to clarify.
It is important to know that DNA is not found to be divided evenly when inherited from a grandparent or a distant ancestor. This demonstrates why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit an ethnicity at all.
In some cases, one indeed has inherited the ethnicity but the percentage is too small to be read in an estimate or to share with a reference. There are more than 500 recognized tribes which are culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models. Therefore, the fact that we did not find Native American DNA in your sample does not mean that you are not Native American.
With regards to your European ethnicity percentage, people in neighboring countries of Europe are found to have similar DNA for various reasons such as people moving around frequently and official borders and communities being occupied. Therefore currently where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level. Because of this one may find a Northern Europe percentage even though they know they are Welsh.
I'd like to give you more insight into your DNA and help you with any issues you have with your research or membership. In order to do so, I need to locate and verify your account. Please e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address at your nearest convenience.
Happy to help.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-13
Unimpressive and not recommended
10 November 2017
Autosomal Analysis & Family Finder
I’m really disappointed with the service from MyHeritage, both communication and results. I ordered 2 tests (1 for me, 1 for a birthday present for my best friend) in August which took a month to arrive to the UK. I activated both kits, took the samples and inserted 2 vials of each sample into the plastic bags provided. I emailed MyHeritage to check it was ok to return both sets of samples in the same envelope, because the addressed envelopes provided were not pre-paid and they had to be shipped back to the US from the UK.
After 7 days I’d had no reply apart from the standard auto response, so I sent both back together in a single envelope because it seemed a logical thing to do in order to save paying two sets of shipping costs.
The reply eventually came back after 11 days and was “The employees at the lab might scan only one or a pair of the vials and not consider the others, not understanding that the four of them are actually two sets of two different kits.” How difficult is it to open an envelope and see that there are 2 plastic bags, each containing 2 sample vials, with different numbers?
I was advised to wait. After a few days, one set of samples showed on the website as received – I alerted customer services who again advised me to wait and said they’d send another test if necessary. I alerted them again a week later – I was again advised to wait. I’ve now received the results of one test, yet the other is still showing as not received and despite a further email, I’ve had no response or another kit.
Adding further to my disappointment, the results are lacking and very vague; I wanted to drill down into greater information about my ethnicity but there’s nothing available. I was notified of 6 very distant possible DNA matches in different countries – I can see no further information or contact them unless I subscribe. To subscribe is a single annual payment and the cheapest of the 3 options is £54. I have no idea of the level of information I’ll find, so why would I do that?
I’m so disappointed – for myself and more importantly for my friend who’s still waiting. Not only has she no results, the results she gets will be lacking too, unless she chooses to pay a not insignificant amount of money to subscribe.
I have some friends who’ve use a couple of alternatives to MyHeritage (I won’t say who because I don’t believe it’s professional) however they’ve been really pleased with the level of info they’ve had and that they’ve had the option to subscribe on a monthly basis. I so wish I’d used a different company – this company don’t even provide Haplogroup information. Save your money, go somewhere else. These guys and their service are a joke.
I’d give no stars if it was possible.
Dear MyHeritage member,
I regret to find your negative review and experience you have had with MyHeritage. Your feedback is important to us and I have already forwarded it to our DNA department to ensure an overall better research experience for our members.
Unfortunately, there are various reasons why one would have to wait longer than usual for their DNA test results and I can totally identify with how discouraging it is to wait. While you may have sent your samples altogether, there is a procedure given to specific vials that are sent together although have different ID numbers. Please note that each vial does not go hand in hand throughout analysis so results that were sent in together in some cases do not get finished at the same time. DNA research is a very popular gift idea and we currently have a high volume of DNA test purchasers. Each kit is given extra attention and care to ensure our DNA research community gets the most accurate results.
With regards to your results being vague, it is found that DNA tends to be very similar between people in neighboring countries within Europe and therefore, where there isn't sufficient statistical difference, our ethnicity estimate is retained on a higher regional level.
For your information, MyHeritage offers an assembly of free and paid subscriptions that will fit your research and budget. This includes a free basic membership and a free downloadable Family Tree Builder program. That being said, some features require a paid membership to ensure the development and upkeep of our research tools.
If you need any help with your research or membership, please feel free to contact me personally at rafael.vipsupport@myheritage.com. I'd be happy to help.
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-10
MyHeritage Review
7 November 2017
Autosomal Analysis & Family Finder
23 Aug 2017 I ordered and paid $104.69 Canadian funds for a DNA kit.It arrived late Aug. 2 Sept. 2017 I activated my DNA kit, did the swabs and mailed it in to Houston. Today is 6 Nov 2017 and I have heard nothing.
Dear MyHeritage member,
I can totally identify with how discouraging it is to wait for DNA results and I will do all I can to help.
Waiting for your results is estimated at 4-6 weeks but under various circumstances, it may take longer making it 8 weeks once our lab receives your DNA sample.
We currently have a high volume of DNA test purchasers and each test is given extra attention and care to ensure our DNA research community gets the most accurate results.
To track the status of your DNA kit, please do the following:
1. Log in to your site with your registered e-mail address and password.
2. Hover over the 'DNA' tab and click on 'Manage DNA kits'. Click on the three dots on the right-hand side of the DNA file and select 'Track'.
Here you will find information about when your kit is shipped to you, received at our lab, and processed.
That being said, I would assume your results should be available very soon. I personally would like to look into this for you, but in order to do so, I need to locate your registered MyHeritage account with us.
Please e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address.
You already have my first priority here today.
Happy to help
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-07
Not worth it
6 November 2017
Autosomal Analysis & Family Finder
The test from MyHertiage lacks detail or any information and left me without the any real answers. I have ancestors from the Middle East but they don’t list where they come from. Same thing with the North African percentages and West Asian results—absolutely no information where I come from
in those regions. I’ve found friends who have taken tests with other companies to have more accurate and in depth results.
Also, how can I have a distant cousin who doesn’t even have any DNA matches with mine ? Overall, I wish I didn’t take this test. I would not recommend it. Not worth it !
Dear MyHeritage member,
I regret to find you are unhappy with your DNA results and I will do my best to help you.
With regards to your DNA and its North African and West Asian percentages, MyHeritage gives you an estimate of your ethnicity by comparing it to DNA references that are known. If I understand correctly, you have found that your DNA is comparable to people from the West Asia and North Africa which is pretty common given the history between the two regions.
That being said, I understand that you are trying to pinpoint the exact location of where your roots come from. This can be done by utilizing the research tools available to you such as building your own family tree and finding comparable matches whether they be Genealogy or DNA matches. Our match algorithms have been proven to automatically find and compare similar DNA strands along with ancestral surnames, records, and family trees to find very interesting discoveries.
Lastly, you mentioned that you have a distant cousin with whom you do not share matches with. Each person receives 50% of his DNA from his/her mother, and 50% from his/her father. Depending on how distant your cousin is, it may be that he did not inherit similar DNA strands because of the way ancestors at the level of the second generation (grandparents) and further back is not necessarily divided evenly in each generation.
The most important thing for us is your overall satisfaction and research experience. Therefore, I would like to ensure the development of your research. Please feel free to e-mail my inbox at rafael.vipsupport@myheritage.com at your nearest convenience.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-06
DO NOT USE THIS COMPANY- ITS A RIP OFF.
2 November 2017
Autosomal Analysis & Family Finder
I bought 2 DNA test kits in July 2016 the accounts were activated and the swabs and sent them off in the packets provided.
I received an email saying that they were very busy with the number of tests they had and so the normal period of 6 weeks may be a little longer.
As of today 2nd of November, I have received nothing, no results, no explanations, no apologies, no reason for the delays.
I sent an email to the sales department and the service department stating that as I had not had the service they “said” they would provide I would like a refund of my £130 gbp and guess what?…..,
You got it! NOTHING, NO REPLY? NO RESPONSE NOT ANYTHING.
Avoid this company like the plague- it’s a scam.
Dear MyHeritage member,
I'm sorry to read your low star review and I absolutely sympathize with your efforts so far. I totally understand how discouraging it is to wait 2 months for your DNA results and I will do all I can to help.
Waiting for your results is estimated at 4-6 weeks but under various circumstances, it may take longer making it 8 weeks once our lab receives your DNA sample.
To track the status of your DNA kit, please do the following:
1. Log in to your site with your registered e-mail address and password.
2. Hover over the 'DNA' tab and click on 'Manage DNA kits'. Click on the three dots on the right-hand side of the DNA file and select 'Track'.
Here you will find information about when your kit is shipped to you, received at our lab, and processed.
We currently have a high volume of DNA kit purchasers and each DNA sample is given extra attention and care to ensure our DNA research community gets the most accurate results.
It sounds to me like your results should be done soon if you have been waiting this long, but, I would really need to view your account to know for sure. Nonetheless, your overall satisfaction is extremely important to us and If it is a refund that you wish to receive, I can guarantee that for you by all means.
Please e-mail me personally at rafael.vipsupport@myheritage.com so I may verify and locate your account and help you with this issue with the highest amount of priority.
Warm Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-11-02
Lack of information
2 November 2017
Autosomal Analysis & Family Finder
I live in the UK, I sent off my DNA kit by signed for internation post to ensure quick delivery, it arrived in the USA very quickly but then took 9 days to reach its destination.
Although the USPS tracking states that it has been delivered nothing shows up in My Heritage account to that effect. I would like to know why.
On reading the reviews some customers seem to have problems getting the DNA sample through the US customs, I was not asked to fill in a customs declaration and am now wondering what the situation is with regard to my own test. Why isn’t the customs issue pointed out to non USA residents.
Why doesn’t the My Heritage website have an email address for contact?
All very confusing and dissapointing.
MyHeritage review by a DNA Testing Choice user2017-11-02
Impossible!
27 October 2017
Autosomal Analysis & Family Finder
Has to be a Joke. Received results a few minutes ago. Results are way off base! First cousin took a DNA test, compared results and they are miles (generations) apart! Asian and North African ancestors, utterly impossible! Grew up in Germany
Dear MyHeritage member,
I'm sorry to read your low star review and I will do all I can to help. Your overall feedback is very important to us as we constantly use it to better our overall research experience for the millions of our members.
For your information, having results that differ from your first cousin is possible because percentages of DNA a person inherits is not necessarily divided evenly in each generation.
Each person receives 50% of his DNA from his/her mother, and 50% from his/her father. Because the percentages of DNA a person receives from his ancestors at the level of the second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings or cousins may inherit certain ethnicities, while other siblings or cousins may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
In any case, I would like to examine and compare the genealogical research you have done along with the results you show in your ethnicity estimate in more detail to ensure there are no errors. In order to do so, I need to locate and verify your account. Please e-mail me from your registered e-mail address at rafael.vipsupport@myheritage.com at your nearest convenience.
You are already my first priority here and I will be looking for your e-mail.
Sincerely Yours,
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-27
MyHeritage Review
23 October 2017
Autosomal Analysis & Family Finder
If you are living in the uk DO NOT send off for a kit. I received mine at the beginning of October and have since been trying to send back my swabs but no mail carrier will carry them. They are categorised as prohibited and cannot be posted.I have incurred a lot of charges in my attempts to post my test swabs back to Houston Texas, but they have been returned as prohibited.I have tried to get support from the contact numbers from MyHeritage but to no avail. I am very disappointed as they accepted my money for the test and must have known the situation regarding prohibition of posting when I ordered. They should not be advertising their service in the uk. I am left feeling robbed!
Dear My Heritage member,
I'm sorry to hear about your struggle in contacting our support center and sending your raw DNA vials. Your overall satisfaction is extremely important to us and I will do all I can to help you promptly.
I can assure you that we have many vials sent from the UK. In some countries including the UK, one is required to fill out a declaration of package document along with showing a MyHeritage commercial invoice for your purchase in order to send your vials.
Therefore, I would like to send you all these documents and offer special assistance on the subject that will allow you to send your specimen overseas to our lab in the United States.
Please send an e-mail to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com so I may verify your account and help you with this as soon as possible.
I'll be looking for your e-mail with high priority.
Sincerely
Rafael
Myheritage
MyHeritage review by a DNA Testing Choice user2017-10-23
Helpful, pleasant and knowledgable
20 October 2017
Autosomal Analysis & Family Finder
We spilled some of the solution from a vial. I called and had a high wait number, but the calls were handled quickly. The person I talked to was very helpful, pleasant, and knowledgeable.
MyHeritage review by a DNA Testing Choice user2017-10-20
MyHeritage Review
19 October 2017
Autosomal Analysis & Family Finder
Très bien reçue lors de mon entretien téléphonique.
Very well received during my telephone interview.
MyHeritage review by a DNA Testing Choice user2017-10-19
MyHeritage Review
18 October 2017
Autosomal Analysis & Family Finder
Really fast and friendly customer service.
MyHeritage review by a DNA Testing Choice user2017-10-18
Customer service rep was amazing!
17 October 2017
Autosomal Analysis & Family Finder
Mega was so helpful. She knew immediately what I needed and assisted in an expedite manner so I was on the phone for very little time.
Thank you Enga!
MyHeritage review by a DNA Testing Choice user2017-10-17
Fast Results
17 October 2017
Autosomal Analysis & Family Finder
The instructions were clear and precise and the results came back much faster than I anticipated. Couldn’t be more pleased with my interaction with My Heritage.
MyHeritage review by a DNA Testing Choice user2017-10-17
MyHeritage Review
16 October 2017
Autosomal Analysis & Family Finder
I received help that enabled me to send my results to Facebook so those interested could see them.
MyHeritage review by a DNA Testing Choice user2017-10-16
MyHeritage Review
16 October 2017
Autosomal Analysis & Family Finder
I’m very pleased with my result shocking as well my blood is all over the world from all parts in Africa to all over Europe and not going forget my Eskimo bloodline lol this is so amazing and surprising I look at me a little different now I have strong blood Running through my veins .
MyHeritage review by a DNA Testing Choice user2017-10-16
My dad and I both did our DNA tests and theyre definitely bunk results
16 October 2017
Autosomal Analysis & Family Finder
Omg ive been having problems with them since day one. I paid for family tree membership and DNA tests for my dad and me. The tree thing you can’t even add people to your tree unless you pay a large amount of money and the dna tests are straight up false!! My dads father is half cherokee and his mother half Irish and he came up no cherokee no Irish. and my mother is half sicilian. Guess what? I have zero Sicilian! But I’m some how Nigerian. I feel completely ripped off!! Do not go through myheritage. Theyre not legit. I give them negative 10 stars! And I know ill nevrr get a refund on any of this. Lesson learned! DO NOT GO THROUGH MY HERITAGE! THEY WILL RIP YOU OFF AND GIVE YOU BUNK RESULTS!
Dear MyHeritage member,
I'm sorry to read your low star review and read the feedback you describe. Your overall satisfaction and research experience is extremely important to us and I will do my best to help you.
Indeed, we offer an assembly of subscriptions that will fit your research and budget including a free basic membership and records that can be found for free. Still, some research tools that are constantly being developed and improved require a membership. Nevertheless, one may manually research family roots for free. Some of our members will purchase a complete subscription that offers all research tools but some prefer to only pay for some features as they don't really use the entire array of tools we offer. It is ultimately your choice.
In regards to the results you find, DNA is not found to be evenly divided throughout the generations and some of your family can inherit more of a specific ethnicity than others. One may inherit more African than European DNA. In addition, many of the Cherokee have not been a part of the sampling used to build reference populations in general. Moreover, people in neighboring countries of Ireland are found to have similar DNA for various reasons such as people moving around frequently and official borders and communities being occupied. Therefore currently where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level.
I'd like to give you more insight on your DNA and help you with any issues you have with your membership. In order to do so, I'm going to need to locate and verify your account. Please e-mail me from your registered e-mail address at rafael.vipsupport@myheritage.com at your nearest convenience.
You are already my first priority here and I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-10-16
Amazing
15 October 2017
Autosomal Analysis & Family Finder
I sent in my sample to Houston which responded promptly despite the flooding. After I got the results, I needed to share the data and Estefani walked me through the process, patiently and efficiently.
MyHeritage review by a DNA Testing Choice user2017-10-15
Misinformation
14 October 2017
Autosomal Analysis & Family Finder
Marco in billing restored my confidence in My Heritage.
I have had at least 8 misinformation experiences, hold times for 60 to 80 minutes followed by not being heard when finally answered and then DISCONNECTED ONLY TO REPEAT THE COMEDY OF ERRORS AFTER 2 MORE ATTEMPTS. Worst service ever!! 5 stars for Marco. One for My Heritage.
Dear MyHeritage member,
I regret to find your negative feedback of your experience in contacting our support department.
Geneology research is currently a very popular subject and we at times experience a high volume of questions from the millions of our members. I totally understand how bothersome it may be to be on hold and I sympathize with your efforts.
We absolutely value your membership and overall member experience. While I am happy to know Marco assisted you well, I'd like to learn more details about the issue you describe to ultimately ensure a better service for the millions of our MyHeritage members and prevent this kind of thing from happening again.
Please write to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com so I may verify and locate your account.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-14
Waste of Time
14 October 2017
Autosomal Analysis & Family Finder
My results were not consistent with what I was taught: I can’t be 50% Italian & 22% Arabic if I was taught I was fully Italian (even with possible mixing in the past- geneticists say that the Italian genome has remained mainly unchanged with the exception of the Greek genes in southern Italy). It also said I’m Sardinian even though my family is from the south side on the main land. I emailed customer service & someone was nice enough to admit that they don’t have as many DNA samples as the other competing companies!
Dear MyHeritage member,
I regret to find your low star review and I will do all I can to assist you with your ethnicity estimate.
I am unsure where exactly you find that any genome is remained unchanged being that we receive 50% of our DNA from each parent but the actual percentage is not divided evenly throughout the generations. Because this is found, it certainly demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit an ethnicity at all.
People within surrounding countries in Europe share common DNA for various reasons such as people moving around frequently and official borders and communities being occupied. It is actually found that many southern Italians do share North African and Middle Eastern DNA given the long history of North Africa and Italy. A good example of this that one can verify in history would be the late 1st-millennium Islamic conquest of southern Italy, Sardinia, and Sicily. I'd say this is worth researching further.
Though determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover. I can assure you that MyHeritage is on top of this and we will continue to work on improving our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research, and discoveries.
Please write to my inbox if you would like more detailed information about your results at rafael.vipsupport@myheritage.com. I would be happy to help.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-14
Needed to cancel
14 October 2017
Autosomal Analysis & Family Finder
They actually had a phone line with a human to speak to. He was very courteous on the phone and said it would take 2-3 business days for the refund.
MyHeritage review by a DNA Testing Choice user2017-10-14
MyHeritage Review
14 October 2017
Autosomal Analysis & Family Finder
This is the best site I have been on! A real blessing to get my heritage documented for my children and grandchildren and others who are interested in the family. I have told several people and they are very pleased too. Thank you for this wonderful site! Keep up the great work!
MyHeritage review by a DNA Testing Choice user2017-10-14
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
Called to find out about my results and when they woukd be done, the gentleman I spoke to was very helpful. Thank you MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-13
Enga was terrific
13 October 2017
Autosomal Analysis & Family Finder
Enga was terrific and met my needs with excellent professionalism and courtesy.
MyHeritage review by a DNA Testing Choice user2017-10-13
My Heritage Customer service
13 October 2017
Autosomal Analysis & Family Finder
Had a question and concern as to the cost of my annual renewal fee. Spoke with James from Customer Service who was most helpful with explaining the pricing and issued a credit as discussed. Most pleased with the service and outcome.
MyHeritage review by a DNA Testing Choice user2017-10-13
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
I come from Slovenia. I started with a family tree because I wanted to make a gift for my aunt. As other relatives wanted it, I came to the idea to extend it to our predecessors. So I came to the website My Heritage.So I came to the discovery that we are much more than we know.
MyHeritage review by a DNA Testing Choice user2017-10-13
Customer service
13 October 2017
Autosomal Analysis & Family Finder
I ordered a DNA kit over or you could go and have been waiting on it to get here, and the Postal Service said they have delivered it, so I called my heritage and let them know that I have not received it, and, without question, they said they were going to send me another one. I greatly appreciate it !
MyHeritage review by a DNA Testing Choice user2017-10-13
Great service
13 October 2017
Autosomal Analysis & Family Finder
I spoke with Joshua, and he promptly addressed my concerns. He was knowledgeable and very polite. At the end of the phone call, I can say I’m fully satisfied with the outcome .
MyHeritage review by a DNA Testing Choice user2017-10-13
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
Representative responded to my concern in a manner consistent with proper customer service training.
MyHeritage review by a DNA Testing Choice user2017-10-13
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
Thank you Melissa at My Hertage it was great I have solved with your help, My tree is like an old oak growing all the time filling me in on where my people came from and i can check it with a clic of a mouse M
MyHeritage review by a DNA Testing Choice user2017-10-13
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
The women that helped me, the people she works for keep this employee.
MyHeritage review by a DNA Testing Choice user2017-10-13
HELP WHEN NEEDED
13 October 2017
Autosomal Analysis & Family Finder
Today I spoke with Nadja regarding my web site. I was very confused, as it turned out that I had, in fact, 2 web sites with the same name under different email addresses.
Nadja guided me through the fix up with many helpful hints.
Wonderful experience and a very patient lady
MyHeritage review by a DNA Testing Choice user2017-10-13
Markus made the experience stress free
13 October 2017
Autosomal Analysis & Family Finder
Today Markus helped resolve my subscription problem. I always dread calling companies because I fear being treated rudely or inpatiently. I should not have worried because Markus was polite, knowledgeable and immediately found and fixed the issue. He also responded to my sense of humor which I appreciated. Thank you. Markus
MyHeritage review by a DNA Testing Choice user2017-10-13
MyHeritage Review
13 October 2017
Autosomal Analysis & Family Finder
very nice and helpful over phone ,explained everything clearly
MyHeritage review by a DNA Testing Choice user2017-10-13
Wonderful
12 October 2017
Autosomal Analysis & Family Finder
Customer service is wonderful. I had a problem recieving my Ancestry testing kit and Evalien the woman I spoke to was great and attentive. Five stars for customer service :)
MyHeritage review by a DNA Testing Choice user2017-10-12
MyHeritage Review
12 October 2017
Autosomal Analysis & Family Finder
Excellent customer service and the platform is very
appealing and easy to use.
MyHeritage review by a DNA Testing Choice user2017-10-12
Service
12 October 2017
Autosomal Analysis & Family Finder
I called My Heritage to request that my automatic renewal option be cancelled and that my annual payment be refunded. The agent looked up my account, cancelled the automatic renewal option, and initiated the refund process.
This took about two minutes and was handled very professionally.
MyHeritage review by a DNA Testing Choice user2017-10-12
James
12 October 2017
Autosomal Analysis & Family Finder
I called yesterday and was connected with James. He was very professional and solved my problem immediately. Thank you.
MyHeritage review by a DNA Testing Choice user2017-10-12
Patient
12 October 2017
Autosomal Analysis & Family Finder
I spoke with Lidia today about a problem I had been having for some time. She certainly was very good explaining the situation and my issue was resolved. Such a nice, understanding and PATIENT lady.
MyHeritage review by a DNA Testing Choice user2017-10-12
MyHeritage Review
12 October 2017
Autosomal Analysis & Family Finder
James did a very professional job in handling my issue.
MyHeritage review by a DNA Testing Choice user2017-10-12
MyHeritage Review
12 October 2017
Autosomal Analysis & Family Finder
Service is professional and correct
MyHeritage review by a DNA Testing Choice user2017-10-12
Great service
12 October 2017
Autosomal Analysis & Family Finder
The service was very good and the representative didn’t pressure me into anything. She was very pleasant. Thanks for the quick response.
MyHeritage review by a DNA Testing Choice user2017-10-12
Excellent customer service
12 October 2017
Autosomal Analysis & Family Finder
This company has provided excellent customer service! I am very likely to purchase a DNA kit from them in the future.
MyHeritage review by a DNA Testing Choice user2017-10-12
MyHeritage Review
12 October 2017
Autosomal Analysis & Family Finder
Very quick to resolve my delivery issue. Replaced both tests.
MyHeritage review by a DNA Testing Choice user2017-10-12
Excellent
11 October 2017
Autosomal Analysis & Family Finder
Customer support is excellent. The worker understood my issue and addressed it quickly .
MyHeritage review by a DNA Testing Choice user2017-10-11
Fantastic!
11 October 2017
Autosomal Analysis & Family Finder
Fantastic kit and excellent support!
MyHeritage review by a DNA Testing Choice user2017-10-11
MyHeritage Review
11 October 2017
Autosomal Analysis & Family Finder
Great customer service. Joshua was very helpful!
MyHeritage review by a DNA Testing Choice user2017-10-11
MyHeritage Review
11 October 2017
Autosomal Analysis & Family Finder
I called for support it was only a few min to get help and
Alorn was very nice 5 stars
MyHeritage review by a DNA Testing Choice user2017-10-11
Help with payment query
11 October 2017
Autosomal Analysis & Family Finder
I called the My Heritage help line and spoke with Lidija, who was friendly and helpful with figuring out what I had already paid and what I needed to pay extra for data access. All sorted now.
MyHeritage review by a DNA Testing Choice user2017-10-11
Great experience
11 October 2017
Autosomal Analysis & Family Finder
I called to get information on activation of my account. The person helping me was very polite and knowledgeable. She solved my problem and then went on to help me know how to use the system. Great experience. By the way ,I just cancelled my membership in Family Tree for poor service.
MyHeritage review by a DNA Testing Choice user2017-10-11
extremely helpful
11 October 2017
Autosomal Analysis & Family Finder
I had problems recently with accessing my family tree because I had changed laptops. I contacted MyHeritage and Lisa was extremely helpful, spelling out what I needed to do to access MyHeritage from my new computer. This worked out fine! So I’m a satisfied customer.
MyHeritage review by a DNA Testing Choice user2017-10-11
MyHeritage Review
11 October 2017
Autosomal Analysis & Family Finder
I was very happy with the help that Shoham provided! I will be able to proceed now with finding my wife’s ancestors!
MyHeritage review by a DNA Testing Choice user2017-10-11
MyHeritage Review
11 October 2017
Autosomal Analysis & Family Finder
Ich konnte plötzliche keine Instant Discoveries mehr bei meinem Stammbaum hinzufügen.
Nach dem Kontaktieren von My Heritage konnte das Problem schnell behoben werden.
I could not immediately add instant discoveries to my family tree.
After contacting My Heritage, the problem was fixed quickly.
MyHeritage review by a DNA Testing Choice user2017-10-11
helpful
11 October 2017
Autosomal Analysis & Family Finder
James was super helpful
MyHeritage review by a DNA Testing Choice user2017-10-11
MyHeritage Review
11 October 2017
Autosomal Analysis & Family Finder
Thank you so much MyHeritage for solving my problem. You were clear,concise and to the point.
MyHeritage review by a DNA Testing Choice user2017-10-11
Customer service
10 October 2017
Autosomal Analysis & Family Finder
Called to cancel my my renewal. Not that it wasn’t a good search site . I just lost interest in it. The women I spoke was very helpful. It was the easiest customer service call I ever had.
MyHeritage review by a DNA Testing Choice user2017-10-10
Dissatisfied
10 October 2017
Autosomal Analysis & Family Finder
Dissatisfied with delays in testing. I am female and got email that my dna showed male. Very disappointed with company.
Dear MyHeritage member,
I regret to find your low star review and will do all I can to help.
What you describe does not mean that your DNA is showing you are male. It means that your MyHeritage profile doesn't show your gender and you will need to update your MyHeritage profile to view your DNA results.
At the last stages of processing your DNA, your gender is compared with the profile the DNA kit was activated for. If there is a difference in gender or if no gender was added to your MyHeritage profile where the DNA kit was activated for, we will update the DNA manager to amend this to finalize your results. If this has been amended after the initial email was sent, the DNA samples can be fully processed.
This is quite an easy fix by simply updating your MyHeritage profile and I'll be happy to personally assist you with this by all means.
In order to do so, I'm going to need to locate and verify your account. Please send me an e-mail from your registered address as soon as possible at rafael.vipsupport@myheritage.com.
Looking forward to helping you.
Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-10
MyHeritage Review
10 October 2017
Autosomal Analysis & Family Finder
Had to wait for almost 40 minutes before I got to talk to the representative. The rep was curtious and knowledgeable,but had to refer me to billing for a resolution, which I may have to wait 3 or 4 days before I will get a call to learn the status of my request.
MyHeritage review by a DNA Testing Choice user2017-10-10
MyHeritage Review
10 October 2017
Autosomal Analysis & Family Finder
James was very helpful in guiding me through on the computer to retrieve my husbands DNA results which I had trouble getting . Thank-you James !!
MyHeritage review by a DNA Testing Choice user2017-10-10
DNA Kit
10 October 2017
Autosomal Analysis & Family Finder
The staff handled my complaint in a most professional and satisfactory manner, I would not hesitate to recommend their services.
MyHeritage review by a DNA Testing Choice user2017-10-10
My DNA doesn't match my gender...?
9 October 2017
Autosomal Analysis & Family Finder
Been almost a month and now I’m told my dna doesn’t match my gender I reported on profile. I’m disappointed to say the least.
It took me a while to afford this test and anxious for the results.
Dear MyHeritage member,
I'm sorry to read your low star review and I sympathize with your long anticipating wait time. I will do all I can to help you.
At the last stages of processing your DNA, your gender is compared with the profile the DNA kit was activated for.
To my knowledge, If there is a difference in gender or if no gender was added to the profile where the DNA kit was activated for, we will update the DNA manager to amend this to finalize your results. If this has been amended after the initial email was sent, the DNA samples can be fully processed.
I would like to take over this issue you report as soon as possible and check why you are still viewing this gender issue to ensure that your results are showing promptly.
In order to do so, I'm going to need to locate and verify your account. Please send me an e-mail from your registered address as soon as possible.
You are already my first priority today and I will be looking for your e-mail.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-09
Good experience
9 October 2017
Autosomal Analysis & Family Finder
Called given number and had about a30 minute wait. Pleasant music and they updated my position in line every 30 sec. Assistant spoke very clearly. He helped every way he could, did not rush, spoke kindly, and was knowledgeable.
MyHeritage review by a DNA Testing Choice user2017-10-09
MyHeritage Review
9 October 2017
Autosomal Analysis & Family Finder
Had question about paiment, fast responce on tel. All answers were adequate handled. Friendly service
MyHeritage review by a DNA Testing Choice user2017-10-09
Refund and understanding
9 October 2017
Autosomal Analysis & Family Finder
I had an account with MyHeritage that I was unaware of, someone else must have made it. When I saw the charge on my account I called MyHeritage and they were empathetic and gave me the refund back . As much as I would have loved to use their services I appreciated their prompt help with my problem.
MyHeritage review by a DNA Testing Choice user2017-10-09
Great Service
9 October 2017
Autosomal Analysis & Family Finder
I had to do some major technical work on my two sites. I called back several times and each time I was connected to the same person, Eve. Eve was spectacular, friendly, knowledgeable, helpful and understanding. If only other service support calls could be as good as this and have someone like Eve.
MyHeritage review by a DNA Testing Choice user2017-10-09
Fraud Company
9 October 2017
Autosomal Analysis & Family Finder
I uploaded my DNA from another company, deleted my results, then did it again, and THEY KEPT GIVING ME DIFFERENT RESULTS EACH TIME. I wish I can give this company 0 stars! Whoever gets this AFTER READING THIS COMMENT is wasting their time & money!!!
Dear MyHeritage member,
I regret to find your low star review and I will do my best to help you.
If I understand you correctly, you uploaded your DNA from another company and got different results each time you did so. This is actually pretty common and verifiable with DNA ancestry tests and is not just a MyHeritage issue. This also doesn't mean that DNA test providing companies are scamming anyone. I can tell you that MyHeritage provides the latest cutting-edge science for DNA testing for many people researching their DNA.
Please note that bio-geographical estimates are complicated. Different researchers analyzing the same DNA of a person can come up with different estimates based on a number of different factors, including the reference populations used for comparison, the algorithm, the chemical processing and many more factors. Therefore these elements are consistently being improved in the DNA researching community as a whole and it is certainly top priority here at MyHeritage.
Nonetheless, the overall satisfaction of our members and your feedback is extremely important to us. Therefore I would like to examine your upload and re-create the issue to understand more about the results you define in your feedback.
In order to do so, I'm going to need to locate and verify your account. Please send me an e-mail from your registered address at your nearest convenience.
I'm looking forward to helping you.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-09
MyHeritage Review
9 October 2017
Autosomal Analysis & Family Finder
Most of my results were expected. I knew I had a lot of English blood, so the 58% Great Britain was expected. What throws me off is that I am showing zero French. My MawMaw was 100% French and my great grand-mother on the other side was from France. My results even say I have recent (past few hundred years) Acadian ancestry from Nova Scotia that migrated to Louisiana. All of the Acadians in Nova Scotia came from France. How do I have zero French??
MyHeritage review by a DNA Testing Choice user2017-10-09
MyHeritage Review
9 October 2017
Autosomal Analysis & Family Finder
My bad handwriting resulted in me not getting online. I called their customer service and was expertly guided through the process to solve the problem and get myself on line. Very patient and friendly service provider.
MyHeritage review by a DNA Testing Choice user2017-10-09
MyHeritage Review
9 October 2017
Autosomal Analysis & Family Finder
Operater was very helpful in assisting in canceling my subscription. Thank you.
MyHeritage review by a DNA Testing Choice user2017-10-09
MyHeritage Review
9 October 2017
Autosomal Analysis & Family Finder
Terrible, I believe this is a sham. My results were not consistent with my sisters or my fathers?!?
Dear MyHeritage member,
I'm sorry to find you are dissatisfied with your ethnicity estimate and I'd like to explain the common misconception on the differing ethnicity results among family members.
The percentages of DNA a person inherits is not necessarily divided evenly in each generation.
Actually, each person receives 50% of his DNA from his/her mother, and 50% from his/her father.
For example, because the percentages of DNA a person receives from his ancestors at the level of the second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field of genetics. Great advancements have been made in the past years, but there is much more to discover.
I can assure you that MyHeritage is on top of this and we will continue to work on improving our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research, and discoveries.
Please write to my inbox if you would like more information about your results at rafael.vipsupport@myheritage.com. I would be happy to help.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-09
Linking account to Family Search
9 October 2017
Autosomal Analysis & Family Finder
The support was excellent. He fixed my problems very quickly.
MyHeritage review by a DNA Testing Choice user2017-10-09
They were most courteous in helping my situation. I will not hesitate to use them again
9 October 2017
Autosomal Analysis & Family Finder
This was truly an experience and I would refer anyone one of my friends to this organization.
MyHeritage review by a DNA Testing Choice user2017-10-09
Resolved my query no problem
9 October 2017
Autosomal Analysis & Family Finder
i had a session with Eve yesterday morning, and completely resolved my query. Very friendly and very helpful
Tim MacDowel
MyHeritage review by a DNA Testing Choice user2017-10-09
complaint
8 October 2017
Autosomal Analysis & Family Finder
Heritage have taken a large amount of money from my account without my knowledge
Dear MyHeritage member,
I regret to find you were unaware of your annual membership charge and I will do all I can to help you receive a refund.
MyHeritage informs all members of the annual charge and its price on the automatic email that is sent out after you enroll in the membership and before every renewal.
Also, any member can view the status and/or unsubscribe from any membership's annual fee by logging in, clicking on the site manager's name in the right upper corner of the family site page, and selecting ‘My Purchases’.
More importantly, our terms and conditions clearly read that "If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within thirty (30) days of the initial purchase date of the subscription".
In order to issue you a refund, I'm going to need to find your account. Please e-mail me directly from your registered e-mail address at rafael.vipsupport@myheritage.com so I may help you with this as soon as possible.
You are already my first priority today and I will be looking for your e-mail.
Sincerely yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-08
DNA Kit
8 October 2017
Autosomal Analysis & Family Finder
I was awaiting receipt of my DNA kit which NZ Post delivered to an incorrect address, they were very unhelpful. The staff at MyHeritage have satisfactorily resolved the issue and have forwarded a new kit to me. Their service and staff are second to none, so understanding, helpful and accommodating. Thank you so much.
MyHeritage review by a DNA Testing Choice user2017-10-08
Merci MyHeritage
8 October 2017
Autosomal Analysis & Family Finder
Merci MyHeritage pour la qualité du service et la rapidité de réaction et de correction en cas de problème.
Thanks MyHeritage for the quality service and the quick response and resolution of my problem.
MyHeritage review by a DNA Testing Choice user2017-10-08
merge accounts
8 October 2017
Autosomal Analysis & Family Finder
The rep was very helpful and polite
MyHeritage review by a DNA Testing Choice user2017-10-08
Program assistance
8 October 2017
Autosomal Analysis & Family Finder
Their staff were very helpful, and friendly when I experienced problems in the setup of my homepage website. Followed up by enquiry if any further help was needed.
The only problem I experienced was the lack of a working email address, in order to get help. This is the working address I eventually found: support@myheritage.com
MyHeritage review by a DNA Testing Choice user2017-10-08
MyHeritage Review
8 October 2017
Autosomal Analysis & Family Finder
Very helpful
MyHeritage review by a DNA Testing Choice user2017-10-08
MyHeritage Review
6 October 2017
Autosomal Analysis & Family Finder
Forgot to cancel free trial and was charged 100 something. Joshua helped me cancel and get refunded, super easy and helpful. Thanks.
MyHeritage review by a DNA Testing Choice user2017-10-06
Pleased
6 October 2017
Autosomal Analysis & Family Finder
I called with a request and was very pleased with the customer service provided.
MyHeritage review by a DNA Testing Choice user2017-10-06
MyHeritage Review
6 October 2017
Autosomal Analysis & Family Finder
I found the support person very helpful and courteous
MyHeritage review by a DNA Testing Choice user2017-10-06
Dishonest Company
6 October 2017
Autosomal Analysis & Family Finder
I submitted my DNA from 23&me & provided me with COMPLETELY different (INNACCURATE) results. I emailed a guy questioning why & he said that their DNA database is NOT AS RICH AS THE OTHER COMPANIES!!!
Dear MyHeritage member,
I'm sorry to read your low star review and that you are dissatisfied with your ethnicity estimate. I am certainly very curious to know who you spoke with here at MyHeritage and will do all I can to help.
Your overall satisfaction is extremely important to us but, I would like to clear up some of the denigration you exhort in your comments.
MyHeritage has been an effective instrument for millions in the field of genealogy and research for well over a decade. Our database is robust and is constantly expanding as we give the option of FREE raw DNA upload from other popular autosomal DNA test providers. Nevertheless, the amount of data a company holds has nothing to do with fraud, so, I am unsure what you mean by this.
It is verifiable that different companies analyzing the DNA of the same person can come up with different Ethnicity Estimates based on various factors such as the reference populations used for comparison, algorithms used, and the very slight difference of chemical nature while processing your sample. With the MyHeritage test, as with some other autosomal tests, we cover about 700,000 SNPs. However, this does not mean that each test necessarily covers the exact same SNPs. This means that although the DNA sample could be the same, we simply tested different bits of it, which could result in a different outcome.
Nonetheless, I would like to give you more insight into your ethnicity estimate and ensure your research is developing to the best of my ability. Please e-mail me personally from your registered MyHeritage address at rafael.vipsupport@myheritage.com at your nearest convenience.
Sincerely yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-06
Understanding
6 October 2017
Autosomal Analysis & Family Finder
James was the individual I reached at 877-432-3135 after waiting for the 5 people in line ahead of me. I was very upset as thought I had just bought DNA test for my wife and I from 23 and Me, but had been hijacked through the internet maze. He cancelled my order and then answered my questions with such understanding that I may end up reordering from Heritage after I learn more.
Drive carefully, Monty Knapp
MyHeritage review by a DNA Testing Choice user2017-10-06
MyHeritage Review
6 October 2017
Autosomal Analysis & Family Finder
Joshua was very courteous and helpful he gets a 10 from me.
L James
MyHeritage review by a DNA Testing Choice user2017-10-06
MyHeritage Review
6 October 2017
Autosomal Analysis & Family Finder
When I called to cancel , I was helped by a very nice lady. Thanks
MyHeritage review by a DNA Testing Choice user2017-10-06
MyHeritage Review
6 October 2017
Autosomal Analysis & Family Finder
When I called to cancel , I was helped by a very nice lady. Thanks
MyHeritage review by a DNA Testing Choice user2017-10-06
Patient and helpful
5 October 2017
Autosomal Analysis & Family Finder
Alon was person who helped me through my questions, and answered everything I needed to know. He was patient and helpful.
MyHeritage review by a DNA Testing Choice user2017-10-05
Very satisfied with the service
5 October 2017
Autosomal Analysis & Family Finder
Enga was very helpful in resolving my billing issue. She was very pleasant and easy to deal with. I was very satisfied with the service I received.
MyHeritage review by a DNA Testing Choice user2017-10-05
MyHeritage Review
5 October 2017
Autosomal Analysis & Family Finder
Good support service
MyHeritage review by a DNA Testing Choice user2017-10-05
MyHeritage Review
5 October 2017
Autosomal Analysis & Family Finder
I just do not have the time to continue my research right now, but MyHeritage is a good site for information and connecting with other researchers. The customer support from Joshua was excellent!
MyHeritage review by a DNA Testing Choice user2017-10-05
Great website and great support
5 October 2017
Autosomal Analysis & Family Finder
I really love this site. Able to do and research a lot easier than other websites. I had a problem recently and I received the answer promptly. Great, great, great!!!!!
MyHeritage review by a DNA Testing Choice user2017-10-05
Maya was very helpful
5 October 2017
Autosomal Analysis & Family Finder
Maya was so very helpful in helping me to understand how this whole process works – how to access my account and how to respond to future matches for my husband.
MyHeritage review by a DNA Testing Choice user2017-10-05
Very helpful
5 October 2017
Autosomal Analysis & Family Finder
Very helpful with trying to describe why there are differences between one DNA test and another.
MyHeritage review by a DNA Testing Choice user2017-10-05
MyHeritage Review
5 October 2017
Autosomal Analysis & Family Finder
Vi löste problemet och jag kanske klarar av liknade problem i framtiden
We solved the problem and I might handle similar problems in the future
MyHeritage review by a DNA Testing Choice user2017-10-05
Long Wait for Help
5 October 2017
Autosomal Analysis & Family Finder
Yesterday 10/4 I tried all day to reach someone. THE recording just said “ no one available call back again” all day. Today I finally got thru and was 16 in line. Either there is a lot of problems needing help or not enough help. The young gentleman wasn’t helpful enough to get me thru my problem.
Dear MyHeritage member,
I'm sorry to read about your negative experience in contacting our support center and I sympathize with your efforts. DNA research is currently a very popular and interesting subject and indeed, we currently have a high volume of our members contacting us with questions and therefore there may be a wait time depending on when you call. Nonetheless, I have forwarded your feedback to our support department to ensure the highest form of customer support for our members.
I'd like to personally assist you by all means. Please e-mail me from your registered MyHeritage account at rafael.vipsupport@myheritage.com at your nearest convenience.
You are already my first priority here and I will be looking for your e-mail.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-05
Slow but worth it
4 October 2017
Autosomal Analysis & Family Finder
Enjoyed person I spoke to today-she was helpful. Wait time to talk to someone was VERY long but worth it
MyHeritage review by a DNA Testing Choice user2017-10-04
Happy I picked them
4 October 2017
Autosomal Analysis & Family Finder
Great response to a stickey problem. Very prompt and friendly and solution. I am happy I picked My Heritage to do my DNA test.
MyHeritage review by a DNA Testing Choice user2017-10-04
Annual renewal
4 October 2017
Autosomal Analysis & Family Finder
Had not used the service much and forgot about the annual renewal process. As I did not intend to continue with the service, I called and their service rep Breck, took care of the issue immediately. Very good service.
MyHeritage review by a DNA Testing Choice user2017-10-04
Happy but...
4 October 2017
Autosomal Analysis & Family Finder
Happy overall, subscription process could be less misleading on their site
MyHeritage review by a DNA Testing Choice user2017-10-04
Great service
4 October 2017
Autosomal Analysis & Family Finder
I have found My Heritage very helpful with any problem I have had. A great Service.
MyHeritage review by a DNA Testing Choice user2017-10-04
MyHeritage Review
4 October 2017
Autosomal Analysis & Family Finder
Lisa solved my problem
MyHeritage review by a DNA Testing Choice user2017-10-04
MyHeritage Review
4 October 2017
Autosomal Analysis & Family Finder
Regarding assistance to cancel auto renewal Enga and James were extremely polite and helpful sent to me ..the requested confirmation I asked for. .think that your renewal process should be a little more clearer when signing up the first time
MyHeritage review by a DNA Testing Choice user2017-10-04
wondeful
3 October 2017
Autosomal Analysis & Family Finder
Breck was fabulous. I had multiple questions. After I had purchased 4 kits a friend told me i had not purchased the one she wanted as a gift. So… i asked Breck about canceling the order. He said yes, but politely asked if he could ask why. So I told him. He then asked if I would like to know the differences since they were rated #1. He was empathetic, patient and had a smile in his voice the entire time. He even was on a three-way call to when i asked my dad about getting a kit for him. He told me his main goal was to make the customer happy, I am ecstatic. excellent customer service. I hope this goes in his performance appraisal.
MyHeritage review by a DNA Testing Choice user2017-10-03
Efficient service.
3 October 2017
Autosomal Analysis & Family Finder
Enga provided quick and efficient service to deal with a billing issue.
MyHeritage review by a DNA Testing Choice user2017-10-03
MyHeritage Review
3 October 2017
Autosomal Analysis & Family Finder
Extremely good service – this despite the weather disruptions and flooding in Houston, Texas.
MyHeritage review by a DNA Testing Choice user2017-10-03
MyHeritage Review
3 October 2017
Autosomal Analysis & Family Finder
Great coustomer service
MyHeritage review by a DNA Testing Choice user2017-10-03
Customer service
3 October 2017
Autosomal Analysis & Family Finder
Helped solve my problem quickly and appropriately!
MyHeritage review by a DNA Testing Choice user2017-10-03
Customer care
3 October 2017
Autosomal Analysis & Family Finder
I got in touch with Alon from my heritage support team who helped with my concerns regarding a DNA sample which was in the care of USPS, thanks for your help and customer care
MyHeritage review by a DNA Testing Choice user2017-10-03
Good experience
3 October 2017
Autosomal Analysis & Family Finder
I had a very good experience with My Heritage DNA website assistance. It was a matter of gender ID and the hurricane that caused some delay, I was assured that my results will be ready in a matter of days. I look forward to that promise and am willing to give more feedback.
MyHeritage review by a DNA Testing Choice user2017-10-03
Good experience despite delays
3 October 2017
Autosomal Analysis & Family Finder
I have had a very good experience with My Heritage DNA testing, and website assistance. My results took awhile, actually, my kit took quite awhile to get there (Houston lab) due to the hurricane and no air travel in/out of Houston, for several weeks, but that wasn’t their fault. I chose them because they were more reasonable money-wise for the testing and kit.
MyHeritage review by a DNA Testing Choice user2017-10-03
Thank you Marcus
3 October 2017
Autosomal Analysis & Family Finder
I was quite pleased with the way Marcus resolved my issue. It was handled in a very courteous and efficient manner. Thank you
MyHeritage review by a DNA Testing Choice user2017-10-03
Use and Technical Support
3 October 2017
Autosomal Analysis & Family Finder
I’ve been exploring my Family Tree on MyHeritage.com for 10 months. I have found the software easy to use and the data available extremely helpful.
Whenever I have needed technical support, the service reps have been very helpful and solved my issues first time.
Highly recommended.
MyHeritage review by a DNA Testing Choice user2017-10-03
Estefani is a gem
3 October 2017
Autosomal Analysis & Family Finder
Needed Technical help as I had added wrong people to 2 trees and also had 2 other issues; spoke with Estefani – her expertise, customer service are outstanding! Willingly explained what needed to be done in terms I could understand & walked me through the different steps and to help me even did some of the work herself and so I wasn’t on hold for any length of time she did the corrections an called me right back to double-check everything was correct. Estefani is a big asset to my heritage and to their clients. She was on the telephone with me for over an hour. My family has ordered 5 kits from them since April of this year with complete satisfaction. Thank you Estefani – you are an angel.
MyHeritage review by a DNA Testing Choice user2017-10-03
Thank you
3 October 2017
Autosomal Analysis & Family Finder
Thank you so much Mr. Breck for your help today. It was such a joy to talk to someone who has sincere care for their job. You addressed all my problems, and was very helpful. I’m looking forward to my kit arriving and starting this new adventure. Thanks again.
MyHeritage review by a DNA Testing Choice user2017-10-03
Review
3 October 2017
Autosomal Analysis & Family Finder
Thank you so much MyHeritage for resolving my billing issue today. Your representative was quick and helpful. Here is a little story, I submitted my DNA a few years ago, not long after I received the results I was contacted by a young lady that lives in Canada. She said that our DNA was extremely close and she wanted to know if anyone in my family had put a child up for adoption in 1972. I had to take a few minutes to think about it and it was like a light came on, I remembered that a nephew and his girl friend had done exactly that. Turns out that we are related, and I am the only blood relative that she knows. She chose not to notify her blood parents but she and I have a great relationship.
Thanks you MyHeritage for your website and for the great results you provide for us. SMC
MyHeritage review by a DNA Testing Choice user2017-10-03
MyHeritage Review
3 October 2017
Autosomal Analysis & Family Finder
Thank you to Joy at my heritage DNA you were most helpful guiding me through with my limited knowledge with iPad , we got there in the end.
MyHeritage review by a DNA Testing Choice user2017-10-03
Confusing time schedule but helpful
3 October 2017
Autosomal Analysis & Family Finder
Their time sched is very confusing. time is ll to 3 pm est
I called 9:30 Pst and was told call back because you having lunch.
Agent Stephnie was very helpful, very polite, very patient.
Sold my problem despite errors I made.
MyHeritage review by a DNA Testing Choice user2017-10-03
Top marks
2 October 2017
Autosomal Analysis & Family Finder
10 out of 10 for Eve on help line
MyHeritage review by a DNA Testing Choice user2017-10-02
Highly recommend them
2 October 2017
Autosomal Analysis & Family Finder
Highly recommend using MyHeritage. An A+ experience. Impressed with product and professionalism.
MyHeritage review by a DNA Testing Choice user2017-10-02
Cancellation
2 October 2017
Autosomal Analysis & Family Finder
I called to cancel my subscription one day after my trial period and had no problem canceling. Very friendly person on the phone who canceled it fast.
MyHeritage review by a DNA Testing Choice user2017-10-02
Inga - wonderful rep
2 October 2017
Autosomal Analysis & Family Finder
I had a problem with my order, Inga fixed it immediately, very professional!
MyHeritage review by a DNA Testing Choice user2017-10-02
Serious Doubts About Results...
2 October 2017
Autosomal Analysis & Family Finder
I know absolutely where all my grandparents came from and records go back generations earlier. All from within an area with minimal or impossible genetic involvement when compared to the results I received. I would have to say that I do not have much confidence with the results and will have to research for another company.
Dear MyHeritage member,
I'm sorry to read your low star review and I will do all I can to help.
Each of us inherits about 50% DNA from our mother and 50% from our father. However, the percentages of DNA received from grandparents and further back are rarely divided evenly. Therefore, you don’t necessarily inherit the DNA of a given ancestor throughout the generations that have passed.
Since your Grandparent's DNA is not passed evenly to their descendants, one grandparent might have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
Also, if you have a grandparent from an area with minimal or impossible genetic involvement, it might belong to an ethnicity that is not part of the sampling used to build our Ethnicity Estimate.
Therefore, the fact that we did not find the ethnicity you have researched your grandparent(s) does not mean that you do not share their ethnicity as well.
I'd be more than happy to examine your results to give you better insight on this.
Please e-mail me from your registered e-mail address at rafael.vipsupport@myheritage.com so I may assist you as soon as possible.
Looking forward to helping you.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-10-02
Refund
2 October 2017
Autosomal Analysis & Family Finder
I was charged for a service I wasn’t using and was able to get a full refund of the annual fee. No hassles
MyHeritage review by a DNA Testing Choice user2017-10-02
Purchase
2 October 2017
Autosomal Analysis & Family Finder
Thank you, Enga, for taking the DNA order today and for
being patient with me and my hearing problem.
MyHeritage review by a DNA Testing Choice user2017-10-02
MyHeritage Review
2 October 2017
Autosomal Analysis & Family Finder
Very good , the customer service representative knew his job well and listened to me and resolved my problem quickly.
MyHeritage review by a DNA Testing Choice user2017-10-02
costumer service
2 October 2017
Autosomal Analysis & Family Finder
i called the service with some questions and got answers that helped me understand better the myheritage softwere
MyHeritage review by a DNA Testing Choice user2017-10-02
Recommend
1 October 2017
Autosomal Analysis & Family Finder
I’m satisfied with MyHeritage, custom service is friendly and web site very good and easy to use. I also recommend their DNA test.
MyHeritage review by a DNA Testing Choice user2017-10-01
Thank you James
1 October 2017
Autosomal Analysis & Family Finder
James was great when I called MyHeritage for customer service. Other than web service, this is the only interaction with this company and based on my experience, they were great to work with!
MyHeritage review by a DNA Testing Choice user2017-10-01
The help was much appreciated
1 October 2017
Autosomal Analysis & Family Finder
Thank you MyHeritage for your help in sorting out where my 2 payments had gone to and reorganising my family trees. Much appreciated
MyHeritage review by a DNA Testing Choice user2017-10-01
Great
29 September 2017
Autosomal Analysis & Family Finder
Great help work me through everything preciate that
MyHeritage review by a DNA Testing Choice user2017-09-29
Very nice people
29 September 2017
Autosomal Analysis & Family Finder
I could not afford the myheritage as i am on a fixed income and the folks there were very considerate to my situation.. Very nice people.
MyHeritage review by a DNA Testing Choice user2017-09-29
Helpful and kind
29 September 2017
Autosomal Analysis & Family Finder
I spoke to a great customer service gentleman. He was so helpful and kind. I was running late to dinner with my mother to compare our DNA and I could not get mine pulled up and he helped me in the nick of time.
MyHeritage review by a DNA Testing Choice user2017-09-29
MyHeritage Review
29 September 2017
Autosomal Analysis & Family Finder
Very nice and friendly. They made sure the issue that I had was taken care of right away.
MyHeritage review by a DNA Testing Choice user2017-09-29
Fantastic
28 September 2017
Autosomal Analysis & Family Finder
I discovered things on this website that were very intriguing about my family, while attempting to find out more about my genetic profile. Unfortunately, at the time I couldn’t afford premium access, but contacted them, spoke with a man named Josh who helped me cancel my subscription for now. He was one of the most helpful representatives I’ve ever talked to, 100%.
Great site, and great support!!
MyHeritage review by a DNA Testing Choice user2017-09-28
SERIUOSLY!!!
28 September 2017
Autosomal Analysis & Family Finder
I just rec’d my DNA results – and thought it was a joke!! I have documentation that goes back to the 1700’s that proves my family line is German and Acadian. The results stated I was mostly English, Iberian, Scandinavian and the least per cent was German and French!! My husband had his done as well and it indicated that supposedly his first cousin on the tree was also my first cousin – REALLY!!! Definitely feel that my money was wasted and this was a total tip off!!! Will not recommend this site to anyone!! Do they look at a person’s last name to determine their ethnicity? Who not give you any stars for rating – but dunce I have to they will get one star.
Dear MyHeritage member,
I'm sorry to find you are unhappy with your DNA ethnicity estimate and that you feel as if you have wasted your money.
While you may have researched your German and Acadian family as far back as the 1700’s, it does not necessarily mean that you do not share common DNA with people in Scandinavia or England (Northern Europe). Britain has been a pivot of ethnic diversity for centuries and populations from Northern Europe have been moving around all throughout history. Regarding the Nordic ethnicity found in your estimate and your Acadian family, It is true to consider that L'Anse aux Meadows, a Viking archaeological site of a Norse or Viking settlement in North America, does show evidence of pre-Columbian trans-oceanic contact from Scandinavians dating back to the year 1000. I'd say this is worth researching further.
You mentioned that you have found a shared segment of DNA with your husband's cousin. This is quite amazing as DNA research may find surprising results. A DNA Match between two people can indicate that they are actual relatives, or that they share the same ethnic or regional background. It is therefore useful for many to compare their DNA with the large amount of genealogical information found on MyHeritage. This has helped many find new information through DNA matching and using the features with it such as ancestral surnames.
Nonetheless, your overall satisfaction is very important to us and I will do all I can to help.
I would like to examine and check your DNA results along with your family tree you have published to give you more detailed insight while ensuring you are happy with the development of your research.
Please e-mail me from your registered MyHeritage account at rafael.vipsupport@myheritage.com at your nearest convenience.
Sincerely Yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-28
Thanks Marcus
28 September 2017
Autosomal Analysis & Family Finder
Marcus was very helpful in resolving my subscription issue. Thanks for your help.
MyHeritage review by a DNA Testing Choice user2017-09-28
Excited
28 September 2017
Autosomal Analysis & Family Finder
The wait time was long but worth it. The person I spoke to was very helpful. I can’t wait to see my results! I’m exited to find out my heritage!
MyHeritage review by a DNA Testing Choice user2017-09-28
My Heritage DNA
27 September 2017
Autosomal Analysis & Family Finder
The test went well. I was kept well informed, explanations were understandable and concise. The timescale was adhered to, despite the storms affecting the area. The results were interesting with almost 50 suggestions for following up, spread over the UK, USA, Canada and New Zealand.
Only drawback with these was the necessity to pay a subscription to contact the people involved.
The other awkward thing was the ability to download my results. This was not obvious and required a bit of searching to find out how. The site did have a help facility which I used. It worked well and gave me the required answer, though by this time I had managed to locate the download page.
I have been kept well informed by email on possible matches and other information.
MyHeritage review by a DNA Testing Choice user2017-09-27
Wrong results - wrong DNA testing company
26 September 2017
Autosomal Analysis & Family Finder
First took 8 weeks to get results.
Second while I was using their DNA ‘brush’ to retrieve my DNA it basically deteriated will getting my DNA from the sides of my mouth, thus possibility comprimising my results?
Third my results reflect in no way shape or form any of the genealogy that me and other. Family members have found out. I know many probably are surprised at their results the results I got are completely impossible for them to be from ‘my’ DNA. Called customer service and was told they will not re-test my DNA. Now I have to find a much more reputable DNA testing company.
DO NOT USE ‘my heritage’.
Dear MyHeritage member,
I'm sorry to read about your overall experience and sympathize with your efforts. I will do all I can to help you.
Your overall DNA testing experience is important to us. I'd like to get some more feedback and learn more about how you received a 'deteriorated brush' as you describe. I'd also like to examine why your results do not reflect your research and assist you with possibly re-testing your DNA.
In order to do so, I'm going to need to locate your account. Please e-mail me from your registered e-mail address at rafael.vipsupport@myheritage.com at your nearest convenience.
You are already my first priority here and I will be looking for your e-mail.
Sincerely yours
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-26
Complete rubbish
26 September 2017
Autosomal Analysis & Family Finder
Result was complete rubbish. Yes I know I am high percentage English but we English are mongrels. Irish, Scottish and Welsh? Good chance of that being correct. I am British. The Romans and Vikings invaded large parts of Britain, certainly in the area I was born. Utter waste of money. Scam. Money-making scheme.
Dear MyHeritage member,
I'm sorry to find you are unhappy with your DNA ethnicity estimate and that you feel as if you have wasted your money.
It is true that populations in the British Isles have been in contact with neighboring countries such as Ireland, Scotland, and Wales throughout history. Furthermore, Britain has been a pivot of ethnic diversity for centuries and there is verifiable archaeological evidence along with interesting DNA studies on this subject.
The MyHeritage DNA kit is an autosomal DNA test for genetic genealogy, That has helped many to discover comparable ethnicity and identify relatives and ancestors, through DNA matches. Our database is robust and is constantly growing as we give the option of FREE raw DNA upload from other popular autosomal DNA test providers.
Overall, your feedback is important to us and I would like to assist you in using the research tools you have included with your membership to ultimately find more about your family roots and DNA research. Please send me an e-mail from your registered e-mail address at rafael.vipsupport@myheritage.com so I may locate your account and assist you as soon as possible.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-26
Thanks for your understanding, MyHeritage
25 September 2017
Autosomal Analysis & Family Finder
I had problems with my bank that had refused to allow payment of my ordered DNA kit, thinking the order might be fraudulent. In the end that caused two to be ordered because the first order had gone through though the bank said it had not. MyHeritage organised a refund for the second kit with no problem. Then I found that I had switched two of the numbers in the delivery address and so the kits did not arrive. When I called MyHeritage again Stefan, the support staff member, was kind and did not even sound a bit perturbed that I had made the mistake. I was very appreciative of that. They will send out a new kits now. Thanks for your understanding, MyHeritage.
MyHeritage review by a DNA Testing Choice user2017-09-25
I'm being told my results are available but theyre no where to be found. I ordered my kit about 4 months ago.
19 September 2017
Autosomal Analysis & Family Finder
I ordered my kit almost four months ago. I finally got it sent it in and following the progress on the app it says Results are available but I cant find my results anywhere. Its been saying my results are available for days now. I ordered my dad a kit a while back it came a bit faster but I’m afraid I’m going to have the same problem with his. The information isnt reliable. When I spoke with a customer service rep named Inga she gave me the worst attitude and wouldn’t let me speak to her supervisor. I’m an easy going person but I keep hitting walls with this company and I’m about to lose it. I should have gone with ancestry. I dont know why I didn’t.
Dear MyHeritage member,
I regret to find your negative experience in finding your DNA results and contacting our support center. Your research experience and overall feedback is very important to us as we constantly work on bettering our research tools and genealogy platform.
Therefore, I would like to take over the issue you report and ensure you get the help you deserve as a MyHeritage member.
Regarding your ability to view your DNA results, If you are logged into your site, you can view your Ethnicity Estimate results by hovering over the ‘DNA’ tab and selecting ‘Ethnicity Estimate’.
I would be more than happy to personally assist you with this and answer any questions you may have. In order to do so, I'm going to need to locate and verify your account. Please send me an e-mail from your registered address at rafael.vipsupport@myheritage.com so I may assist you as soon as possible.
You are already my first priority and I will be looking for your e-mail.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-19
Very happy with their service
19 September 2017
Autosomal Analysis & Family Finder
The kit arrived quickly and was simple to use. Once they received the sample the results came back in about 3 weeks. I have been able to track the situation of the sample by internet. The results were exactly what I wanted to know. I had done a previous test with another company and it was all about Haplo groups and numbers that I still don’t understand
MyHeritage review by a DNA Testing Choice user2017-09-19
Questionable results
18 September 2017
Autosomal Analysis & Family Finder
Although I can trace my lineage back to French ancestors in the 1570’s, MH showed no French DNA in my report. This is questionable, as the family emigrated to Quebec in1657 and for 10 generations, married other French Canadians until my grandfather married a German-American (also no mention of German DNA). It cannot be discounted as an potential issue of adoption, as I have been in contact with an individual whose family married into mine in 1790, and he is the spitting image of my brother.
Getting support from MH has been a tedious exercise that has gone on for better than a week now. No one can help you if you reach them by phone; they have to call you back. Nor has there been any email response to my questions. This does not seem to be worthy of the cost at any price.
Dear MyHeritage member,
I'm sorry to read your low star review and to find you are disappointed with your ethnicity estimate. I sympathize with your efforts in contacting our support center. DNA is currently a very popular and interesting subject and indeed, we currently have a high volume of our members contacting us with questions about their DNA results.
There are many reasons why you may see unexpected ethnicity in your report. For example, Each of us inherits about 50% DNA from our mother and 50% from our father. However, the percentages of DNA received from grandparents and further back are rarely divided evenly. Therefore, you don’t necessarily inherit the DNA of a given ancestor throughout the generations that have passed. Another factor to consider would be the French reference populations available for DNA research.
All in all, your question is very important to us and I will do all I can to give you more precise details on your estimate. In order to do this, I am in need of locating and verifying your account with MyHeritage to examine your raw DNA results.
Please send me an e-mail from your registered MyHeritage address at rafael.vipsupport@myheritage.com so I may answer your question as soon as possible.
Looking forward to hearing from you
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-18
Trust restored - excellent VIP customer service
16 September 2017
Autosomal Analysis & Family Finder
After having written a previous review on my bad and disappointing experience, MyHeritage has reacted and shown an excellent support for me as a veteran PremiumPlusMember – caring, understanding, empathy and fast, unbureaucratic action has been taken, a good and very welcome way to treat its loyal members. This has restored my trust in this company and convinced me to continue with MyHeritageDNA and order three more kits for family & friends. Keep up the good work and make in near future all support team members be as effective as the VIP support!
MyHeritage review by a DNA Testing Choice user2017-09-16
Easy
15 September 2017
Autosomal Analysis & Family Finder
It was easy to do and use.
MyHeritage review by a DNA Testing Choice user2017-09-15
Dubious results
14 September 2017
Autosomal Analysis & Family Finder
DNA results were dubious as I am pretty aware of my family tree back to the early 1800’s. When I had some problems with family tree I was 27th in que still waiting for callback
Dear MyHeritage member,
I'm sorry to read your low star reivew and I will do all I can to help.
Indeed we are currently experiencing a high call volume in our DNA support department and at times there may a lengthy wait time when calling our phone center.
Your question is important to us and I'd like to ensure you get the help you need as a MyHeritage member as soon as possible.
Please e-mail me directly at rafael.vipsupport@myheritage.com from your registered e-mail address so I may verify your account and assist you as soon as possible.
Looking forward to hearing from you.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-14
Assistance
14 September 2017
Autosomal Analysis & Family Finder
Alon helped me review one of my family members results because I was having a hard time accessing it. She was very patient and kind. The whole experience with “My Heritage DNA was wonderful!!!
Thank you,
Emmie
MyHeritage review by a DNA Testing Choice user2017-09-14
Phone Assistance
14 September 2017
Autosomal Analysis & Family Finder
Joshua from My Heritage Tech Support was most helpful to me. He was a patient listener and clear in his communication. He cleared up my issue immediately. I am excited that I will be soon finding out “My Heritage” on both sides of my family, back 6 generations! Thank you My Heritage, and for having a knowledgeable person like Joshua there to guide me on this wonderful adventure!
MyHeritage review by a DNA Testing Choice user2017-09-14
Good service
12 September 2017
Autosomal Analysis & Family Finder
I rang my heritage as I had not received my DNA results. When I got through I spoke to a very nice helpful lady who took me through step by step to resolve my problem and the out come is that I will get my results within five days. I was impressed that I wasn’t made to feel stupid although I am not very up on computer systems and such. For me it was excellent customer service.sus
MyHeritage review by a DNA Testing Choice user2017-09-12
Problem with sample
7 September 2017
Autosomal Analysis & Family Finder
I could not wait to get my results back and then I get this e-mail. “We received your DNA sample at our lab. Unfortunately, we were unable to read the DNA, from both vials. This is probably because the DNA was not sampled correctly. “ Really? A ten year old could follow those instructions and for the cost, I made sure I made no mistakes. But I will commend them for their response that they are sending me another test, free of charge. I don’t know what I can do differently but hopefully my next sample will work. I’m giving 3 stars because they’re sending me a new kit.
MyHeritage review by a DNA Testing Choice user2017-09-07
Very Disappointed
5 September 2017
Autosomal Analysis & Family Finder
I am 100% Italian! Although that’s what I thought because my mother is 100%. My dad is 100% Italian. My grandfather and great grandparents were all born in Italy. I am not adopted, yet when I received my DNA results there was not even 1% Italian. My cousin, whose father is my mother’s brother and her mother is not Italian, at least had a small percentage of Italian in her results from a different company. What??? I also had my daughter’s done, and I did adopt her. I was told she was German and American Indian. Well not according to the results!! This appears to be a money generator at best. Stay away and save your money. I am very disappointed that I wasted all that money!
Dear MyHeritage member,
I'm sorry to find your low star review and see that you have written to us on various platforms about this issue.
I understand you are frustrated with your ethnicity estimate and I would like to ensure you get the assistance you deserve as a MyHeritage member.
In looking at your ethnicity estimate, I show you share a large amount of southern European DNA.
This is very logical because it is found that people within surrounding countries in Europe share common DNA for various reasons such as people moving around frequently and official borders and communities being occupied. There is verifiable historical evidence that Greeks established many colonies around the Mediterranean and Italy and Greece have been in contact for centuries. Therefore, your estimate doesn't necessarily mean that you are not Italian.
As you may know, there is a noticeable genetic difference between Northern Italians and Southern Italians, with northerners being close to the French population, while southerners overlap with both Balkan and other southern European populations.
As a side note, I have actually located your account with us and I currently see that you have published a tree with two people on it. I'd like to make mention that along with our estimate, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story.
I have already written an e-mail to you and I invite you to please write back to me personally with any questions or requests you may have.
Warm Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-05
Decent but not well supported
4 September 2017
Autosomal Analysis & Family Finder
Value for price is not very good compared to other providers. What you get is good but basic. My Ethnic breakdown made sense and I like the map view features. The number of matches was very low compared to their competitors. FTDNA had 20+ times and 23andMe 10+ times as many.
New matches added over time are hard to find as you cannot filter by date added. I get emails alerting me I have a new match but I am not able to easily figure out who the new match is.
Also, there are no migration charts or haplogroups.
A big negative is you won’t be able to do much without being a paid subscriber on their site.
Customer service is generally nowhere to be found. There are many complaints about this on their forums. Here are the hours of operation for their tech support in the USA below:
Billing & Sales: Mon–Fri, 7am–5pm MST; Technical Support: Sun–Thu, 11pm–3pm MST
Note availability is just 4 hours.
My Annual subscription is set to expire next month and I know it will be on an old credit card. I’d really like to stay with them but they accept payments through a 3rd party and I can’t even see the details they have for me and so cannot add a new card.
They have not yet answered my queries so I suppose they don’t want my money?
Aside from this I do like the family tree builder and free downloadable software.
Four stars for overall content.
2.5 stars for value.
1 star for support.
I recommend FTDNA. It’s cheaper and offers much much more.
Dear MyHeritage member,
I'm sorry to read your poor review and I can assure you that your feedback is important to us as we are always looking to better our research experience for all our members.
While MyHeritage may be new in the field of DNA testing, we have been credible in the field of genealogy and research for over 14 years. Adding and improving our research features such as you described is being highly considered upon popular demand through various forums.
While we do offer a free basic subscription and DNA matches are included with a raw DNA upload or purchase, many of our members do benefit from the research tools a paid membership may provide such as, smart matches that will automatically compare your tree with the millions of other trees published online as new information is uploaded each day.
Also, Our data collections include over 6 billion historical records and are constantly expanding, but it is possible that the information you are looking for is not yet listed in our records. This is why we provide a free trial period and a money back guarantee for users to try out our collections.
Indeed we currently do have a large influx of our many members calling us with questions and at times, our phone lines may require a wait time.
In regards to your inquiry about your annual subscription, I would be more than happy to assist you with this personally. In order to do so, I'm going to need to locate your account with us.
Please e-mail my inbox at rafael.vipsupport@myheritage.com from your registered e-mail address so I may help you as soon as possible.
You are already my first priority here and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-04
MyHeritage Review
3 September 2017
Autosomal Analysis & Family Finder
my brothers and I both know this report incorrect, we have german and American indian in our heritage,this would be right for our mother
Dear MyHeritage member,
I regret to find that you are dissatisfied with your ethnicity estimate and I will do all I can to help.
Each of us inherits about 50% DNA from our mother and 50% from our father. However, the percentages of DNA received from grandparents and further back are rarely divided evenly. Therefore, you don’t necessarily inherit the DNA of a given ancestor throughout the generations that have passed. This might also explain why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Nonetheless, your feedback is extremely important to us as we work on bettering our current DNA research experience. I would like to locate your account to examine your ethnicity estimate and give you more precise knowledge on why German and Native American ethnicities are not showing in your results.
In order to do so, I'm going to need to locate your MyHeritage account. Please e-mail my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com. I would be very happy to help you.
Warm Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-09-03
Friendly customer service
1 September 2017
Autosomal Analysis & Family Finder
I wanted to know why the new test version 0,95 had so many differences compared to my older results, some of them quite big for example -10 % in one. First I got just an e-mail with a somewhat general explanation but as I kept on insisting I received a phone call from a very friendly woman who answered all my questions in as much detail as she could.
MyHeritage review by a DNA Testing Choice user2017-09-01
100pct happy
30 August 2017
Autosomal Analysis & Family Finder
Quick answer to my mail
100pct happy
MyHeritage review by a DNA Testing Choice user2017-08-30
Exceptionally friendly team
28 August 2017
Autosomal Analysis & Family Finder
Absolutely wonderful people to deal with – I bought their DNA test and couldn’t be happier with the results
MyHeritage review by a DNA Testing Choice user2017-08-28
MyHeritage Review
28 August 2017
Autosomal Analysis & Family Finder
Great service from the team! Extremely quick and corteous replies to my questions!
MyHeritage review by a DNA Testing Choice user2017-08-28
Highly recommend
28 August 2017
Autosomal Analysis & Family Finder
Very Helpful! A lot of Patience with my call.
I would highly recommend Mr Heritage DNA
MyHeritage review by a DNA Testing Choice user2017-08-28
Horrible customer service
25 August 2017
Autosomal Analysis & Family Finder
I have read that the customer service at MyHeritage is good. Well, I would have to disagree. I have sent my sample to the lab last week and it was received, according to my own tracking receipt. Since no change of status notification was sent to me since, I have decided to call the company and figure out whether the sample was indeed received by the lab. I have spent almost two hours on the phone trying to get to a representative. Granted, I could have left a message, but since I am expecting to be in a meeting later today, I did not want to leave the call without answer. Finally, I got to a representative. She spoke to me in the most obnoxious manner possible. I explained what happened and she responded: so? You’ve just waited for a week! Well, I explained, nowhere in the initial offering it was mentioned how long should I wait. The only thing I have seen is the estimate of the time in the lab. You should wait for 30 days, she said, kind of trying to end the conversation. Made me feel like and annoying fool and an idiot who does not understand the complexities of scanning samples in.
Dear MyHeritage member,
I'm sorry to read about your negative experience in contacting a MyHeritage phone representative and also your feedback about waiting for your DNA results.
Your feedback is very important to us as we work on improving our current DNA research experience for all of our millions of members worldwide.
Currently, waiting for your results is estimated at 4-6 weeks but under various circumstances, it may take longer making it 8 weeks once our lab receives your DNA sample.
We currently have a high volume of DNA test purchases and each test is given individual assiduity to ensure our DNA research community gets the most accurate results.
One may track the status of a DNA kit, by doing the following:
1. Log in to your site with your registered e-mail address and password.
2. Hover over the 'DNA' tab and click on 'Manage DNA kits'. Click on the three dots on the right-hand side of the DNA file and select 'Track'.
Here you will find information about when your kit is shipped to you, received at our lab, and processed.
In regards to the representative you spoke to, I'd like to investigate who you spoke with and report this in order to ensure that this kind of thing doesn't happen again. I apologize for the inconvenience. Please write to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com so I may locate your name and account.
I look forward to hearing from you.
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-25
Unable to transfer raw data to FTDNA
25 August 2017
Autosomal Analysis & Family Finder
The service was quite fast, 4 weeks from my posting it, and the ethnicity estimate was accurate when compared to my known records.
However I was unable to transfer my raw data to Ftdna and have received email from Ftdna to say they no longer accept data from myheritage, despite the link from myheritage to Ftdna still being on the myheritage website.The reason I tested with myheritage was so I could transfer the data as Ftdna has a far larger database and I knew you couldn’t transfer from Ftdna to myheritage.
As you can no longer transfer the data this should be made very clear on myheritage’s website.I have given 2 stars because the ethnicity estimate was correct.
MyHeritage review by a DNA Testing Choice user2017-08-25
MyHeritage Review
24 August 2017
Autosomal Analysis & Family Finder
I was very pleased with the rapid response that I received. My Heritage is very easy to deal with.
MyHeritage review by a DNA Testing Choice user2017-08-24
My Heritage Customer Service
24 August 2017
Autosomal Analysis & Family Finder
Prompt,Helpful and Supportive.
MyHeritage review by a DNA Testing Choice user2017-08-24
Poor Shipping Service
23 August 2017
Autosomal Analysis & Family Finder
I ordered my test kit on July 26, 2017 and received it on August 23 even though the order confirmation stated it would ship within 5 days. Twice I contacted customer service by e-mail and was told to give it a couple more weeks. After two more weeks I asked to cancel my order and a full refund. How disappointing because I really was looking forward to the results. I will try another company.
Dear MyHeritage member,
I'm sorry to read your 1-star review and regret to find you are unhappy with the time frame for which your DNA results are calculated. Your feedback is important to us as we are always looking to better our research experience for all our members.
I can totally identify with how discouraging it is to wait for DNA results. I, too, have gone through waiting for my own DNA results only to find it was worth the wait, as "all good things" tend to be.
Waiting for your results is estimated at 4-6 weeks but under various circumstances, it may take longer making it 8 weeks once our lab receives your DNA sample.
We currently have a high volume of DNA test purchases and each test is given individual assiduity to ensure our DNA research community gets the most accurate results.
When one orders a MyHeritage DNA kit, we do give all the possibility to track your order from the moment you purchase the DNA kit up until the DNA results are available.
We are sorry for the inconvenience, and if you decide to reconsider your research with us, please feel free to contact us anytime with any questions.
Kind Regards
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-23
Baffling
23 August 2017
Autosomal Analysis & Family Finder
I was expecting my DNA to show largely British (Anglo-Saxon) with some Irish, going by what I know of my family tree (much of which My Heritage has helpfully traced back to the 1600s on both sides.) So I was baffled by the results which revealed 43% Scandinavian, 26% approx Iberian, 24% approx North West European and 7% Irish. No British (A-S) anywhere and where did the Scandinavian come from? It has made me doubt the validity of the test.
MyHeritage review by a DNA Testing Choice user2017-08-23
Exciting
21 August 2017
Autosomal Analysis & Family Finder
Just received the table of others with the same DNA. That was quite exciting. I do know that DNA research is a continuing study, but this hooks us to the cart of knowledge.
Best wishes on your continuing research. Many thanks.
MyHeritage review by a DNA Testing Choice user2017-08-21
Big Rip Off
18 August 2017
Autosomal Analysis & Family Finder
You can’t even make contact with your matches without paying more for a subscription??? You get zero stars from me!!!!
Dear MyHeritage member,
I am sorry to read your review and I will do my best to help.
If you are able to check matches, than you most likely have a paid membership already and you do not need to pay more for this feature.
With your paid membership, you should be able to contact a site manager because this feature is available to the users who have purchased a Premium, PremiumPlus family site subscription, or Data subscription.
Please send a message to my inbox at rafael@myheritage.com from your registered e-mail address so I may assist you with this issue as soon as possible.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-18
MyHeritage Review
17 August 2017
Autosomal Analysis & Family Finder
So excited! Couldn’t remember my password but they fixed it and I got my info. The best!
MyHeritage review by a DNA Testing Choice user2017-08-17
Outstanding Support Service
16 August 2017
Autosomal Analysis & Family Finder
MyHeritage responded immediately to my inquiry about my DNA kit gift order to relatives that was never received. I inadvertently submitted an incorrect address. MyHeritage sent replacement DNA kits at no charge. Outstanding support service. Thank you!
MyHeritage review by a DNA Testing Choice user2017-08-16
MyHeritage Review
15 August 2017
Autosomal Analysis & Family Finder
My DNA results seem to be very inaccurate. I am 98%European, but have a Grandmother that is 100% Native American. How is that possible that I didn’t get any of her DNA? As anyone else had inaccurate results from My Heritage. com?
Dear MyHeritage member,
I regret to find that you are unhappy with your DNA ethnicity estimate results. Your feedback is very important to us as we work on improving our current DNA research experience for all of our millions of members worldwide.
It is totally understandable to be curious why no Native American ethnicity was found in your estimate when your grandmother is 100% Native American.
There are some equitable reasons why this would occur in ones estimate. Factually, each person receives 50% of his DNA from his/her mother, and 50% from his/her father.
Because the percentages of DNA a person receives from their ancestors at the level of second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible for example, that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why some siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
In addition, though you might have Native American DNA through your grandmother, it may belong to a tribe that is not part of the sampling used to build our Ethnicity Estimate. There are more than 500 recognized tribes, that are ethnically, culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models.
We are constantly working on adding more references to our current model to improve this based on your feedback, new scientific research and discoveries.
Please contact us if you have any more questions.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-15
Very confused
14 August 2017
Autosomal Analysis & Family Finder
My research indicates a very strong English and Celtic (Welsh and Scottish) influence on my mother’s side. This was confirmed by my brother’s Ancestry.com autosomal test: 21 % Celtic (Ancestry calls it “Irish”), 10% British. 50% Scandinavian was also indicated, as well as others. MyHeritage reported 76% Scandinavian, no Celtic, no British! While I will say their customer service was prompt, their responses were a labyrinth of confusing detail as to why the results differ. I can neither accept the accuracy of their test, nor can I comprehend the complexity of their response. I’m beginning to think that ALL genetic DNA testing is “dark magic”; henceforth, I will yield to census, birth & baptism, emigration, physiological, and biographical records.
Dear MyHeritage member,
I regret to find that you are unhappy with your DNA ethnicity estimate results. Your feedback is very important to us as we work on bettering our current DNA research experience for all of our millions of members worldwide.
While your concern is understood. It is true to consider that different DNA test providers have various ways of analyzing your DNA. That being said MyHeritage offers a distinct approach to how your DNA results and ethnicity is presented and used with your genealogy research.
Currently our genetic models are based on 42 ethnic groups referencing different ethnicities around the world but this is due to grow larger in the very near future as more references are being studied and added to our ethnicity estimate model.
While it is true that MyHeritage is new in the field of DNA testing, we have been credible in the field of genealogy and research for over 14 years. That being said, we take family research very seriously and have already implemented more tools to help you research your DNA results.
Some popular features that have now been implemented with your membership is DNA matching, ancestral surnames and our SmartMatch feature. These features will match people that you have defined in your family tree with people in other family trees all over the world and has been proven to help millions of our members research their family story and DNA.
If you are in need of any assistance with using these features or if you have any questions, please feel free to send an e-mail to my inbox from your registered e-mail address at rafael.vipsupport@myheritage.com. I would be happy to help.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-14
Very responsive customer service team
12 August 2017
Autosomal Analysis & Family Finder
Have been throwing questions at these guys for weeks and they always come back. Impressed they’re putting up with me! I must be the most demanding customer they’ve ever had!
MyHeritage review by a DNA Testing Choice user2017-08-12
What the heck.
11 August 2017
Autosomal Analysis & Family Finder
My DNA kit was a total joke, different from 23andme and Gedmatch. My family is colonial America on the Mayflower , Spanish, Native American, British/ Irish and French Canadian . Goes against genealogy research. Still have relatives that live in Spain and Quebec. My results are totally different from 23andme and GED match. Usually get DNA from North Africa or Israel/area near there, sub-Africa or East Asia none on myhertitage. Instead got Scandinavian 45.1%. on myhertitage and 1.9% 23andme, and GEDmatch has Fennoscandian 15.9%.. Then, myhertitage French 0% , 23andme 19.2% and GED match had it into French/Baque. Myhertitage just lumped entire areas into 1 group and removed smaller groups. Dark hair, hazel eyes, short/small, no back hair, big lips, and high check bones, not a description of a Scandinavian. Highly inaccurate!
Dear MyHeritage member,
I'm sorry to read your review and I can understand how it may be concerning to compare different results with different tests you have ordered through different research companies. We value your feedback and we do use it to better our current ethnicity estimate model.
It is true to consider that different researchers and different providers, analyzing the same DNA of a person, can come up with different estimates based on the available reference populations and algorithms they can develop.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe, whose genetic ethnicity is known. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our extensive concentration in our very own founder population reference project that is currently ongoing.
I invite you to contact me personally from your registered e-mail address so I can locate your results, via my inbox at rafael.vipsupport@myheritage.com if you have any questions about using the various tools we offer for DNA and family research.
Happy to Help
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-11
MyHeritage Review
10 August 2017
Autosomal Analysis & Family Finder
From what I have been able to trace of my family tree, I am from Dutch descent. Mostly central Netherlands. The country where I was born and raised. I live in the UK these days, and it was from there that I sent out my DNA sample. So suprisingly, I am now 85% English? When supplying feedback I was told part of the ‘English’ field did cover the Netherlands on the map, but with the updated results, this has now been moved to the UK only. So clearly, my parents are not my parents. Or this DNA testing is heavily influenced by geographical location.
Dear MyHeritage member,
I haven't located your account and viewed any specifics of your results but from what I understand you have researched your family in Holland and your ethnicity results show 85% English.
It is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. As you know, England and Holland are indeed close to each other on the map and there is a long history of contact between the two nations.
Because science currently finds DNA to be very similar between people in neighboring countries, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level for countries in the region. Along with our ethnicity estimate, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and our SmartMatch feature. These features will match people that you have defined in your family tree with people in other family trees all over the world and has been proved to help millions of our members research their family story.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover.
I can assure you that MyHeritage is on top of this and we will continue to work on improve our Ethnicity Estimate along with developing better tools based on your feedback, new scientific research and discoveries.
Please write to my inbox from your registered e-mail address so I can locate your account and give you more information about your results at rafael.vipsupport@myheritage.com. I would be happy to investigate this with you.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-10
Shipping biological samples
10 August 2017
Autosomal Analysis & Family Finder
It is difficult and expensive to ship the biological samples for genealogy testing from Brazil. It cannot be performed through the national post office. In addition to the envelope for biological sample included in the kit, I had to buy a special box and fill out the forms for the regulatory agency. Moreover I needed an official declaration from a physician confirming that I was shipping isent biological material. After a marathon to discover all these procedures, the material was shipped by Fedex and arrived properly at destiny. Due to such buroucracy and cost I think it is didfficult to diffuse the usage of this test in Brazil.
Dear MyHeritage Member,
I understand how frustrating it might be to send your vials when in some cases, a few countries including Brazil will require special handling when customers return kits. Unfortunately, this is beyond our control.
Because of this we do provide you with all the forms and disclaimers necessary to return your kit. For copies of these forms and help with filling them out, we ask all to please contact us through our help center's contact form or via our support hotline found in our help center.
I understand that you have already filled these documents and have sent your kit but at this point if you need any more assistance with your DNA research please feel free to contact us.
Good Luck with your research
MyHeritage review by a DNA Testing Choice user2017-08-10
Thank you Aaron
8 August 2017
Autosomal Analysis & Family Finder
I was very satisfied with the help from MyHeritage. Aaron was very patient and helpful in explaining why my results from MyHeritage were so different than what I got from Ancestry. The only complaint I have is that it took quite awhile to finally get to an agent, but, that’s not Aaron’s fault. All in all, I was quite satisfied with Aaron’s help. Thank you.
MyHeritage review by a DNA Testing Choice user2017-08-08
SCAM
8 August 2017
Autosomal Analysis & Family Finder
I’m very disappointed in letting myself be fooled by this shady business. My results were complete B.S. I showed my mom and my little brother and they noticed how my Native American and Latin heritage was completely missing from the results. What a scam, it’s like they just guess results after taking my money. If you’re reading this, I am warning you that this company is a scam, they’ll take your money and guess your results. No credibility whatsoever!
Dear MyHeritage member,
I regret to find that you are unhappy with your ethnicity estimate and I understand that you are wondering why your Native American or Latin heritage is not showing.
It is important to note that even though you may have Native American or Latin ancestry, it may not necessarily mean that this genetic heritage is included in your DNA and might therefore not appear in your Ethnicity Estimate.
Each person receives about 50% of his DNA from his/her mother, and 50% from his/her father. The percentages of DNA a person receives from their ancestors at the level of grandparents and further back (great grandparents etc.) are however not necessarily divided evenly in each generation.
In addition, though you might have Native American DNA, it might belong to a tribe that is not part of the sampling used to build our Ethnicity Estimate. There are more than 500 recognized tribes, and they are ethnically, culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models.
Therefore, the fact that we did not find Native American DNA in your Ethnicity Estimate does not mean that you are not Native American.
Our goal at Myheritage is to offer the most progressive genealogy research tools on the market, allowing everyone to integrate their DNA results with their family trees, using the assorted tools we offer for family genealogy research.
We invite you to use all of the tools we offer to research each generation in your family tree.
If you would like more specifics about your ethnicity estimate or how to explore our many features for research, I would first need to locate your account. please e-mail me at rafael.vipsupport@myheritage.com. I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-08-08
Awful
8 August 2017
Autosomal Analysis & Family Finder
I’ve ordered my DNA test but I’ve not yet received it. A colleague who ordered the same test kit after me has already received hers. I would like to make contact with MyHeritage but there only contact number for Australia is open from 5pm until 7am in the morning (During the night when everyone is sleeping). There is absolutely no contact email available. MyHeritage is a pile of…
Dear MyHeritage member,
I am sorry for the inconvenience and I understand your frustration. I will do all I can to help track your kit.
If one wishes to contact us via telephone or e-mail, please visit our help center at http://helpcenter.myheritage.com and type in contact us. Here you will get a list of phone numbers along with directions on how to fill in the contact form to send us an e-mail.
In any case, I wold personally like to help you track your kit, please send me an e-mail from your registered e-mail address at rafael.vipsupport@myheritage.com so I may locate your account and track your kit as soon as possible.
I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-08
Polite and professional customer service
7 August 2017
Autosomal Analysis & Family Finder
The guy I spoke to was very polite and professional. He provided detailed information and answered all my questions about my results.
MyHeritage review by a DNA Testing Choice user2017-08-07
MyHeritage Review
7 August 2017
Autosomal Analysis & Family Finder
Very nice prompt and courteous.
MyHeritage review by a DNA Testing Choice user2017-08-07
what a waste of money
7 August 2017
Autosomal Analysis & Family Finder
my brother had ordered this kit and received back a very interesting profile. He gave me a discount code to order kit….which was my 1st mistake….i should have gone with another company…..my results were 100% european….nothing as to what his results where…..so generic….called to complain…..another waste of time…..my fault for going with them in first place….think twice….very very disappointing in their addressing my issue that it informed me of nothing. i think it is a scam.
Dear MyHeritage member,
I’m sorry to read your review and that you are unhappy with your ethnicity estimate. I understand that you were expecting to show more ethnicities in your results other than just European.
We absolutely value your feedback as we use it to better our current estimate’s model and total DNA research experience, but there is a scientific explanation for this.
As you may know, the results you receive in the MyHeritage Ethnicity Estimate are based on an autosomal DNA test. Our algorithms compares your DNA results with our founder populations and other DNA test takers that share common DNA with you.
It is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population. Because science currently finds DNA to be very similar between people in neighboring countries within Europe, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level.
Along with our estimate, many of our members benefit from other research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story. While DNA matches allow you to research your family up to 6 generations, the Ethnicity Estimate only gives you a range of information about where your ancestors lived a few hundred years ago.
I'd be happy to go over your Ethnicity Estimate with you and also give you more information about using DNA matches to explore your roots. Please feel free to e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address.
I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-08-07
MyHeritage Review
6 August 2017
Autosomal Analysis & Family Finder
FABULOUS
MyHeritage review by a DNA Testing Choice user2017-08-06
Highly dubious results?
2 August 2017
Autosomal Analysis & Family Finder
I ordered the test for my daughter as a present(after she’d been badgering us)! My father is Turkish Cypriot, my mother English(although her maiden name ‘Price’, suggests Welsh ancestry). My wife’s family are English although there may well be Jewish blood historically. The results: 68.4% North & West European, 11.5% Irish, Scottish & Welsh, 2.3% Iberian, 6.4% West Asia, 1.4% Middle East……….now wait for it, 10% Greek & 0% English!
We are convinced that this result is false, or at the very least highly dubious. It would be very interesting to submit her DNA to another company and see what the results would be.
The process was efficient.
Dear MyHeritage Member,
I regret to read that you are dissatisfied with your daughters MyHeritage ethnicity estimate results and I would like to explain why this is so.
Each person receives 50% of his DNA from his/her mother, and 50% from his/her father.
The percentages of DNA a person receives from his ancestors are at the level of grandparents and further back (Great grandparents, etc.) are not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives from his ancestors at the level of second generation (grandparents) and further back is not necessarily divided evenly in each generation, it is possible that one great-grandparent may have passed on an odd percentage of his/her DNA to his great-grandchild, while another great-grandparent may have passed on a smaller odd percentage or no percentage at all in some cases.
This demonstrates why the probability of a person having only one pure ethnicity is very unlikely and why a descendant may inherit certain ethnicities, while another descendant may inherit the same ethnicity in another percentage, or even may not inherit an ethnicity at all. However, the probability of a person having only one pure ethnicity is very unlikely.
I would be happy to go over your results with you and give you more precise details. please write to my inbox if you have any questions at rafael.vipsupport@myheritage.com from your registered e-mail address.
It would be my pleasure to help you always.
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-08-02
MyHeritage Review
31 July 2017
Autosomal Analysis & Family Finder
Excellent product but membership prices are too high !!
MyHeritage review by a DNA Testing Choice user2017-07-31
Excellent Service
31 July 2017
Autosomal Analysis & Family Finder
I ordered a DNA kit for my wife and somehow mixed in the letters on her email address. My heritage representatives Took the time to find and correct mistake and transfer the results to the proper account.
MyHeritage review by a DNA Testing Choice user2017-07-31
The MyHeritage team has a helpful sense of getting immediate exhaustive answers to my questions (thank you Carol-Anne and Judit :))
27 July 2017
Autosomal Analysis & Family Finder
Dear MyHeritage Member,
I regret to read you are not satisfied with your purchase of 3 DNA kits. We consider your feedback as very essential to enhancing our service and research tools. Therefore, I would like to learn more about why you are in need of going to another service provider and your experience in using our platform and searching our database.?
Please contact me directly from your registered e-mail address at rafael.vipsupport@myheritage.com so I may locate your account at your nearest convenience.
You already have my first priority here and I will be looking for your e-mail.
Happy to help
Rafael
Myheritage
MyHeritage review by a DNA Testing Choice user2017-07-27
Save your money
26 July 2017
Autosomal Analysis & Family Finder
I got my DNA result back and was pretty disappointed…like 47% Scandinavian (I knew my father was from Stockholm) and the rest “European”. Common knowledge in the family points to Comanche ancestry on my mother’s side and not even a trace. This wouldn’t be so bad, but I have two acquaintances who are both related in immediate family (father for one, grandmother in other) to Native Americans. They used other sources, so I tried My Heritage. For some reason Scandinavia does not include Finland, but Denmark and Sweden are I guess lumped together. Since probably 90% of people of my generation are of European descent, didn’t take a DNA test to figure this one out. I read other reviews…like 14 different subgroups of British Isles Ancestry??? Give me a break. This DNA test was just a way to get a hundred dollars and try to suck me into subscribing to this site.
Dear MyHeritage member,
I'm sorry to read your review and find that you are dissatisfied with your ethnicity estimate.
It is important to note that even though you have Comanche Native American ancestry, this does not necessarily mean that this genetic heritage is included in your DNA and might therefore not appear in your Ethnicity Estimate.
Each person receives about 50% of his DNA from his/her mother, and 50% from his/her father. The percentages of DNA a person receives from their ancestors at the level of grandparents and further back (great grandparents etc.) is not necessarily divided evenly in each generation.
In addition, though you might have Native American DNA, it might belong to a tribe that is not part of the sampling used to build our Ethnicity Estimate. There are more than 500 recognized tribes, and they are ethnically, culturally and linguistically diverse. However, the majority of these tribes have not contributed their DNA for research purposes which would allow science to establish better ethnicity models.
Therefore, the fact that we did not find Native American DNA in your Ethnicity Estimate does not mean that you are not Native American. Furthermore, in regards to European DNA shown in your estimate, it is true to consider the fact that over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population. Because of this, where there isn't sufficient statistical difference, the ethnicity estimate is retained on a higher regional level.
I would be happy to go over your results with you and give you more precise details. please write to my inbox questions at rafael.vipsupport@myheritage.com from your registered e-mail address.
Always happy to help
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-07-26
trouble uploading my DNA results from Ancestry to MyHeritage
23 July 2017
Autosomal Analysis & Family Finder
I had trouble uploading my DNA results from Ancestry to MyHeritage, probably because my file was corrupted, so I contacted MyHeritage Support for help. It took a few message back and forth and since I was unsuccessful in doing this several times, the person I was in contact with accomplished this successfully for me.
MyHeritage review by a DNA Testing Choice user2017-07-23
MyHeritage wants me to get sample from my father
23 July 2017
Autosomal Analysis & Family Finder
Two days ago I was shocked and disgusted to get what MyHeritage calls a Suggestion Email. They suggested I get a DNA sample from my father but what they didn’t know was that he died 13 years ago. I threw up and cried for an hour and called to complain. All I got was a shabby apology. I think their staff is rude and uncaring. I’m considering going to a media outlet to get the story out there. Absolutely horrible company.
MyHeritage was also intrigued to hear that this particular user had been sent such an email. This led us to investigate and find that within the family tree there was a mistake. The father was not marked as deceased and therefore when a DNA match notification email was sent, there was a suggestion to also test the users late father based on the information within the family tree. The responsibility for the editing of a family tree and or profile cards falls upon the user themselves, as is mentioned within our Terms and Conditions and Privacy Policy. By signing up to MyHeritage users have agreed to all the Privacy Policy guidelines and also our Terms and Conditions. This user was also offered a substantial package to provide them with some solace for this happening and also direction on how to rectify this within the tree to prevent this happening again.
MyHeritage review by a DNA Testing Choice user2017-07-23
Disappointed PremiumPlus member
20 July 2017
Autosomal Analysis & Family Finder
I received the DNA test as a long wished gift from my partner. The presentation is really nice and creative, which is the reason for the two stars, yet there are some really disappointing factors.
After having gotten the first result, I was confused as it didn’t match with my expectations, but that’s what DNA tests are for – to discover your unknown heritage. Nevertheless, things got really confusing some ten days ago, when the 0.95 beta version was introduced and crucial changes occurred in my ethnicity estimation. Now the question on the reliability and serious doubts of the test has emerged!
Furthermore, what was even more confusing and disappointing was the fact that the ethnicity estimation didn’t really match with other DNA ethnicity tests, which have been conducted, but a huge discrepancy is obvious.
A third shocker is, that the DNA matches, which are proposed by MyHeritageDNA…do not match. Neither do I have with the closest matches ones any ethnic group in common, nor could a genetic closeness be confirmed by any other test.
Fourth, I have been for over seven years a member at MyHeritage and since 2017 a PremiumPlus member. Unfortunately, the expectation, that this most expensive upgrade possible would enable to continue my ancestry research, has not been fulfilled. With other words, any records from towns and bigger cities in Central Europe are listed in the database of MyHeritage.
After having been a loyal member and choosing MyHeritageDNA over other tests first, I am asking myself, how and if to continue and to suggest it to other potential users, of which I have a lot among my family and friends. It’s not only that I had to wait during an occasion for weeks for an answer from the customer support (something, which as a PremiumPlus member and a member for almost 7 years shouldn’t happen), but especially the huge discrepancy for the DNA test leaves me speechless. In fact, and given due to this fact, I demand a repetition of the DNA testing as the datas don’t make sense at all. My aim is not to cause damage to the company at all, but to get things right and to restore customer satisfaction. Let’s see if MyHeritage can do so – or lose a loyal and several potential customers.
Dear MyHeritage member,
Your feedback and satisfaction is extremely important to us and I'm sorry to read about your experience. As a long time PremiumPlus member, we absolutely value your membership and I would like to investigate the issues you report as soon as possible.
In order to do so, I'm going to need to first locate your account. Please write to me at my inbox here at rafael.vipsupport@myheritage.com so I may help you as soon as possible.
You are already my first priority here and I will be looking for your e-mail.
Eager to assist you
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-07-20
Not even complete and already unimpressed
19 July 2017
Autosomal Analysis & Family Finder
I have not yet received my report and just received an email telling me to correct my gender on my profile to female. Seriously, they can’t even get gender accurate how is anything else going to be valid.
Dear MyHeritage Member,
I can totally understand how frustrating it is to wait for your DNA results only to find an error with it and i will do all I can to help.
When our lab receives a DNA sample (i.e. the two vials with the swabs) our lab technicians will scan the DNA kit's code in order to link the raw DNA results to your MyHeritage profile so you receive your results online when logging into your account.
In order to complete DNA processing and for our lab to match up your sample with your MyHeritage profile you must have your gender marked accurately.
It is actually a very easy fix and I would be very happy to help you do so. In order to do help though, I am going to need to locate your account. Therefore, please e-mail me personally at rafael.vipsupport@myheritage.com.
You are already my first priority here and I will be looking for your e-mail.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-07-19
fast and helpful
19 July 2017
Autosomal Analysis & Family Finder
It’s been a fascinating experience with some surprises along the way. the kit was easy to use, well explained. Results were clear and when I asked a question it was responded to quickly and in full.
MyHeritage review by a DNA Testing Choice user2017-07-19
Overall great experience.
18 July 2017
Autosomal Analysis & Family Finder
My experience with MyHeritage was exceptional. The results were emailed within the indicated timeframe, and the results were clearly, and interestingly presented. I was surprised, despite a somewhat vague family oral tradition, to discover that I had some Ashkenazi Jewish ancestry.
MyHeritage review by a DNA Testing Choice user2017-07-18
Thank you Myheritage
18 July 2017
Autosomal Analysis & Family Finder
Myheritage does an extraordinary job helping out with all the queries and concerns.
MyHeritage review by a DNA Testing Choice user2017-07-18
Santa ancestry
18 July 2017
Autosomal Analysis & Family Finder
Now I cam prove my geographic ethnic origin. May ancestry is from Scandinavia and also from the Eskimos. This DNA Test together with my Family Tree done on MyHeritage, is a prove of my Santa Claus origin. So this is of top importance to me. So I am now a Santa Claus with Pedigree. A direct descendente of the original Santa Claus. I want to be known as the original Santa in US and Europe too. I have no words to express how thankful I Am with MyHeritage DNA test. Ho Ho Ho.
MyHeritage review by a DNA Testing Choice user2017-07-18
Positive experience
18 July 2017
Autosomal Analysis & Family Finder
The people at My Heritage are wonderful and I have gotten so much information about relatives that I was unable to get before. Did my DNA test with them and they keep emailing me possible relations. This has been such a positive experience.
MyHeritage review by a DNA Testing Choice user2017-07-18
DNA TEST
17 July 2017
Autosomal Analysis & Family Finder
Excellent
MyHeritage review by a DNA Testing Choice user2017-07-17
Consistent with my research
17 July 2017
Autosomal Analysis & Family Finder
I am very pleased with my DNA results from My heritage, my reports are comprehensive and very consistent with my documentary research that I have been developing for more than 15 years.
MyHeritage review by a DNA Testing Choice user2017-07-17
Not happy
17 July 2017
Autosomal Analysis & Family Finder
I was tested prior to the new and improved beta 0.95 version.
I’m not happy that my test was so vague compared to the new one and feel ripped off.
I believe my results are either made up or mixed up with someone else’s results. I have no confidence in the ethnicity estimate provided. Out of 192 DNA matches I’ve not been able to match any of these people or people on their trees to the 3269 people on my tree.
I would like to request that I be re-tested using the new and improved test at no charge.
Dear MyHeritage member,
I'm sorry to find that you are dissatisfied with your Ethnicity Estimate and that you feel ripped off and I will do all I can to help you.
MyHeritage values the satisfaction of all its members and therefore we would be happy to investigate your results and assist you with receiving a new test.
In order to help, I'm going to need to first locate your account. Please send me an e-mail from your registered E-mail address at rafael.vipsupport@myheritage.com.
I am looking forward to helping you and I will be looking for your e-mail.
Sincerely
Rafael
MyHeritage
MyHeritage review by a DNA Testing Choice user2017-07-17
Very pleased
17 July 2017
Autosomal Analysis & Family Finder
I was very pleased with My Heritage. I would go on the site more then twice a day to see if anything has changed or added. When I got my DNA results I was very pleased. I have and will recommend My Heritage to everyone I meet. My brothers and sisters and my children will be getting there kits soon.
MyHeritage review by a DNA Testing Choice user2017-07-17
Really helpful customer service advisor
16 July 2017
Autosomal Analysis & Family Finder
I had trouble associating my DNA results with my MyHeritage genealogical table to locate the other donor to help establish/authenticate my previous research. MOST helpful, and would gladly recommend him for explanation of related problems. Daniel, with MyHeritage was great in helping me through the problem.
MyHeritage review by a DNA Testing Choice user2017-07-16
Nice experience
16 July 2017
Autosomal Analysis & Family Finder
I was given a MyHeritage DNA kit as a birthday present by my husband, and though I’m not much into family research I enjoyed the experience. Taking the test was very simple, and I actually got my results back in less than 1 month – which is faster than the 4-6 weeks they write. There is a cool video showing your results with ethnic music based on your ethnicity mix, and the results didn’t surprise me much. What did surprise me is a large bunch of DNA matches, which I’ll need to go over and maybe contact a few people – just out of curiosity.
All in all – a very nice experience, and I also think the MyHeritage kits are the cheapest (According to my husband…).
MyHeritage review by a DNA Testing Choice user2017-07-16
Worth the upgrade
16 July 2017
Autosomal Analysis & Family Finder
I’ve been on the free version for a couple of years and just recently signed up from Premium and DNA. And magic happens with tons of nformations from other trees. In less than two months I have built a tree with more than four hundred persons. From the sign up conversation to a couple of customer service calls, I have experienced top notch service from very helpful service mined friendly employees.
MyHeritage review by a DNA Testing Choice user2017-07-16
Fantastic customer service
15 July 2017
Autosomal Analysis & Family Finder
I ordered a DNA kit late at night and in my half asleep stupor managed to put the wrong postcode in my addresss. They changed it no problem and corrected the problem straight away, there was no waiting time either, they answered the call straight away! I’ll leave another review of our experience with the kit once we have or results! Looking forward to it. Please ignore the bad reviews based on customer service, the customer service I received today was nothing short of fanatatsic.
MyHeritage review by a DNA Testing Choice user2017-07-15
I would recommend My Heritage
14 July 2017
Autosomal Analysis & Family Finder
I was very surprised at my results. I did speak with one of the staff about my results and their explanation made sense. I cannot wait to see what my brother’s test will show when he has it done. I find it fascinating. What traits we inherent. I had brown hair brown eyes, my brother blonde hair blue eyes. I enjoyed the reveal. I would recommend My Heritage. The swab has to be accurate if you follow all instructions given. My disappointment is the need to subscribe to their site to see relatives. I live on fixed income and the prices are too high even with discounts. I can’t even get to my “free” or basic site anymore.
MyHeritage review by a DNA Testing Choice user2017-07-14
Loved the presentation
14 July 2017
Autosomal Analysis & Family Finder
Probably the most accurate results by far out of the four tests I have taken. The presentation was also very unique in that the present your results in a video scanning the world, They even add music!
MyHeritage review by a DNA Testing Choice user2017-07-14
Extremely pleased
13 July 2017
Autosomal Analysis & Family Finder
I had MyHeritage DNA test a couple of months ago and I’m extremely pleased.
Product & Price – The kit arrived in 3 days, the instructions were clear and the whole process was easy, fast and hygienic (swabbing compare to spitting). The price was also the lowest among the competitions but I don’t think that MyHeritage DNA is inferior in any form.
Waiting on results – According to MyHeritage website, the waiting time was supposed to be around 6 weeks, I got my results after 3 weeks. I also believe that the results are accurate based on my family research and I got many matches with a few well-known family members.
I intend to recommend to my family members and friends also to take the test and to choose MyHeritage based on my experience.
MyHeritage review by a DNA Testing Choice user2017-07-13
Very interesting information
12 July 2017
Autosomal Analysis & Family Finder
MyHeritage DNA is a very good place to have your DNA done. It’s quite easy and I’m happy with my results. They are able to detect ethnicity down to 0.1%. That is a VERY small percentage of any given ethnicity.
I had a question about something. I called and was told one of their DNA specialists would call me back. He was extremely helpful (Daniel E). I now have a deeper understanding of the process and the movement of many ethnicities in past centuries. Very interesting information.
Jan WS
MyHeritage review by a DNA Testing Choice user2017-07-12
Definately recommend
11 July 2017
Autosomal Analysis & Family Finder
We rang My Heritage about our DNA results and were extremely happy with the service and advice given by Daniel E. He took his time to carefully explain the results and how they worked. He answered everyone one of our questions and we couldn’t be happier with their service. I would definately recommend My Heritage.
MyHeritage review by a DNA Testing Choice user2017-07-11
MyHeritage Review
10 July 2017
Autosomal Analysis & Family Finder
1. I want my money back-You cheated me and may other people.
2. It gave very little information.
3. The percentages of countries were mixed together as one percentage.
4. I think I will report you to the Better Buisness Bureau.
Activation Code MH8LA97L
Hello Charles,
I regret to find that you are dissatisfied with your DNA kit purchase and Ethnicity Estimate and I will do all I can to help.
You mentioned that the percentages of neighboring countries are mixed together as one percentage and while I understand your concern, there is actually a scientific reason for this.
In some regions of the world, there is a unique set of genetic characteristics that are shared between the offspring of native populations. While different populations migrated from one region to another, research has shown that these sets of characteristics make some regions distinct from the others, allowing us to establish a genetic model for some regions of the world.
DNA is usually found to be very similar between people in neighboring countries within Europe for example. That being said, where there isn't sufficient statistical difference, the ethnicity is retained on a higher regional level. Even when there is a statistical difference between ethnicities within a region, it is true for the population's average.
That being said, here at MyHeritage we absolutely value the satisfaction of all of our members and therefore, I have already located your account via your kit number and have already issued you a full refund.
Feel free to contact me anytime at rafael.vipsupport@myheritage.com with any more questions about this, I'd always be happy to help you.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-07-10
Reconnected with family
10 July 2017
Autosomal Analysis & Family Finder
Best site for ease of use, organization, and presentation. 99% of what I did required no help; but when I did need assistance a smiling knowledgeable staff person was there to provide information. With this site I was able to reconnect with family in Europe that World Wars and the subsequent Iron Curtain had prevented for multiple decades. So, wonderful was my experience it prompted the best attended Family Reunion we ever had with attendees from both sides of the Atlantic. So successful was my research it cleared confusion of how branches were connected. It gave true reason why we held each other so dear. Our family was even published in a US national newspaper for our European heritage.
MyHeritage review by a DNA Testing Choice user2017-07-10
Great experience
10 July 2017
Autosomal Analysis & Family Finder
Great experience. The DNA kit is so tempting, and the results are beautiful! I was so happy to get my ethnicity results, and to see how it is related to my family history.
MyHeritage review by a DNA Testing Choice user2017-07-10
Totally Bogus
10 July 2017
Autosomal Analysis & Family Finder
I will start with a positive. The ancestry search is user friendly and great. I researched my ancestors back to the 1400’s. Now for the negative. The DNA is totally bogus. My mom and I talked about doing this for a while as she was as convinced she was 100% German. I ordered myself and my mom for Mother’s Day. My dad then expressed interest so I ordered a third kit for my dad for Fathers Day. My heritage came back 77.7% North and Western European, 15.6% Scandinavian, and 6.7% West Asian. Now, it did match myself to my mom and dad as “estimated mother and father” based on our DNA test showing 50% match to each. However, my mom’s heritage was 51% North and West European (I was 77.7%), 28.1% Italian, 14.8% Greek, 3.9% Scandinavian (I was 15.6%), and 2.2% Finnish. My dad’s result results were 100% English. So I’m supposed to be 50% from my mother and father yet my results showed no English (despite my father being 100%), and no Italian, Greek or Finnish (which showed up on my mothers), and where did the West Asian come from in me? My mother said to me after we received our results “you’d think they’d at least try to match it up to seem real.” And she’s right. The heritage DNA results are totally bogus and cannot be real.
Dear Myheritage member,
I'm sorry to read that you are disappointed with your ethnicity estimate because you are wondering why you show a West Asian percentage but your parent's ethnicity estimate does not show this.
While your concern is understood, there is actually a reason for this. Each person receives 50% of his DNA from his/her mother, and 50% from his/her father. The percentages of DNA a person receives from his ancestors at the level of grandparents and further back (Great grandparents, etc.) are not necessarily divided evenly in each generation.
Because the percentages of DNA a person receives is at the level of second generation (grandparents) and further back are not divided evenly in each generation, it is possible that one great-grandparent may have passed on 3% of his/her DNA to his great-grandchild, while another great-grandparent may have passed on 11%.
This might explain your results where you find a West Asian percentage passed from higher generations. This also demonstrates why some descendants may inherit certain ethnicities, while others may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover. I can assure you that MyHeritage is on top of this and we will continue to work on improve our ethnicity estimate along with developing better tools based on your feedback, new scientific research and discoveries.
Please contact me from your registered e-mail address at rafael.vipsupport@myheritage.com anytime. I would always be happy to answer any questions you may have in more detail.
Sincerely
Rafael
Myheritage
MyHeritage review by a DNA Testing Choice user2017-07-10
Five star customer service
10 July 2017
Autosomal Analysis & Family Finder
The agent I spoke with was very kind and answered my questions.
MyHeritage review by a DNA Testing Choice user2017-07-10
I was seriously surprised!
10 July 2017
Autosomal Analysis & Family Finder
The results were outstanding, I thought it was just a super amazing, little mind trip for me I guess. Needless to say, I got a little more than I bargained for.
MyHeritage review by a DNA Testing Choice user2017-07-10
Excellent service
6 July 2017
Autosomal Analysis & Family Finder
Excellent Service and Results were very accurate with our family story.
MyHeritage review by a DNA Testing Choice user2017-07-06
Newbies Jumping into the DNA Business
6 July 2017
Autosomal Analysis & Family Finder
They are just in DNA Diapers. Good test with the worst services and null database.
The best is their Genealogy service and free access from other DNA companies.
Dear Myheritage member,
I regret to find that you are dissatisfied with our services and will do all I can to help you.
While it is true that we are new in the field of DNA testing, we have been credible in the field of genealogy and research for over 14 years.
MyHeritage considers all feedback as very essential to enhancing our service and research tools. Therefore, I would like to learn more about your negative experience in using our platform and searching our database.
Please contact me directly from your registered e-mail address at rafael.vipsupport@myheritage.com so I may locate your account at your nearest convenience.
You already have my first priority here and I will be looking for your e-mail.
Sincerely
Rafael
Myheritage
MyHeritage review by a DNA Testing Choice user2017-07-06
Not very accurate
5 July 2017
Autosomal Analysis & Family Finder
I have had DNA ancestry testing done by both ancestry.com and 23andme. The results provided by those two companies were quite similar, and consistent with my known family history. However, the Beta version of Myheritage’s ethnicity estimate provided results wildly different from ancestry.com and 23andme’s DNA results. Examples: 1% Italian and Spanish (ancestry.com and 23andme) vs. 10% Italian (myheritage); 8% Russian/Polish (ancestry.com and 23andme) vs. 34% Eastern European (myheritage). 18% German (ancestry.com and 23andme) vs. 0% German (myheritage). The only segments myheritage sort of got right was Scandinavian and Finnish (although both were lower estimates than provided by 23andme and ancestry.com). Consequently, I would not be inclined to trust this testing service with the ancestry DNA results they provide, at least not until they get things sorted out with their algorithms and “founder populations,” which are clearly flawed.
Dear MyHeritage member,
I'm sorry to read your feedback and review score and I can assure you our feedback is very important to us.
Firstly, it is understandable to be curious about having different results from two different DNA tests. We are constantly using the feedback from members such as yourself to research, improve, and refine our ethnicity estimate and it is our goal to provide the most state-of-the-art family research tools.
We certainly have launched a new Ethnicity Estimate (Beta 0.95) with an enhanced display of ethnicity results, newly added ethnicities now presenting 42 ethnicities and a greater accuracy. While we do provide our members with a DNA kit to test their DNA, the ethnicity estimate is still an estimate and it is based on the SNPs that we measure, and the various processing methods we use in our algorithms.
Along with our estimate, many of our members benefit from the research tools we provide that is integrated with their DNA results such as DNA matching, ancestral surnames and comparing matching family trees to help understand their family story. While estimating one’s ethnicity based on DNA is a relatively new field in genetics, great advancements have been made in the past years, but there is much more to discover.
All in all, I can assure you that MyHeritage will continue to improve our Ethnicity Estimate, based on your feedback, new scientific research, and discoveries. Because your feedback is important, I'm very interested in exploring why your results differ while also providing you with answers to any questions you may have.
Please e-mail me at rafael.vipsupport@myheritage.com from your registered e-mail address so I may locate your account.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-07-05
Excellent
3 July 2017
Autosomal Analysis & Family Finder
Excellent help, really enjoyed their service but had a long wait, but it was worth it!
MyHeritage review by a DNA Testing Choice user2017-07-03
Positive experience
3 July 2017
Autosomal Analysis & Family Finder
My experience with the MyHeritage DNA test was indeed positive. First of all, it was much more appealing to do a simple cheek swab (compared to the spitting test that most of the other major DNA companies offer). Second, the results have confirmed few legends that were “running” in the family, such as my partial German and Balkan ancestry. I also found the idea of revealing the ethnicities together with original music of different regions as cute.
I encountered no problems while doing the test and getting my results.
MyHeritage review by a DNA Testing Choice user2017-07-03
They are awsome!
2 July 2017
Autosomal Analysis & Family Finder
The best customer service i have ever talked to! 5/5 stars from me
MyHeritage review by a DNA Testing Choice user2017-07-02
Unexpected!
27 June 2017
Autosomal Analysis & Family Finder
Before I took the test, I had reason to believe that I was part Irish, because of the Irish immigration to Puerto Rico from the 16th to 19th centuries. But after finding that my results were what I hardly expected, I would not trade them with any other genome. They’re what make me… me. So I encourage anyone who is curious enough to travel back even 200 years into their DNA. You won’t regret what you see!
MyHeritage review by a DNA Testing Choice user2017-06-27
Bought 5 kits for the family - great experience!
27 June 2017
Autosomal Analysis & Family Finder
I ordered the MyHeritage DNA test after a friend recommended to me. In the beginning I wanted to just buy one for myself, but then I saw you can get free shipping if you order 3 kits or more, so I bought for my husband and kids as well!
The kits arrived within 3 days (the box is stunning btw), and we all did a small “DNA Party”! (although the party didn’t include any food or drinks, we had to save those for AFTER we take the test! haha)
After 3 weeks I got an email saying my results are in. No big surprises here, the results were very accurate in my opinion. I also had some DNA matches, but nothing very close at the moment.
Highly recommended!
MyHeritage review by a DNA Testing Choice user2017-06-27
Simplicity at it's best!
27 June 2017
Autosomal Analysis & Family Finder
I tested my grandfather’s brother to discover more about our origins and hopefully find new relatives of our small family. Taking the test was a great experience – from the box to the actual test which was super simple, and the activation on their site. The whole experience of this DNA test is very high-end, and you get a very lucrative feeling test which seems like worth a lot more than what I paid for it. The chick swab is a great advantage here since my grandfather’s brother is 96 years old and hardly communicative. I could not have succeeded taking the DNA sample from him if it wasn’t that smooth and simple.
MyHeritage review by a DNA Testing Choice user2017-06-27
Different Models Used
27 June 2017
Autosomal Analysis & Family Finder
If you have multiple samples tested, ensure all of them are analyzed using the same model. Otherwise different models could produce dramatic results which will give the appearance of no biological connection.
MyHeritage review by a DNA Testing Choice user2017-06-27
Wonderful results and customer service
27 June 2017
Autosomal Analysis & Family Finder
My DNA results were shocking and to a degree, life changing.
Needless to say I had a few questions. Olivia was wonderfully pleasant , professional and informed.
I hope we can receive hard copies of our reveals in the future.
MyHeritage review by a DNA Testing Choice user2017-06-27
prompt communication
27 June 2017
Autosomal Analysis & Family Finder
excellent service
MyHeritage review by a DNA Testing Choice user2017-06-27
LOVED it
26 June 2017
Autosomal Analysis & Family Finder
I LOVED the MyHeritage DNA test! I am Jewish and both my parents are Jewish so it was no surprise to see that I was 93.8% Jewish (but at least it was accurate). It was really cool to learn that I have some Greek in me as well! And I got my results literally two days before my planned vacation to Greece! I also really enjoyed viewing my results on the spinning globe with the exotic music. While I haven’t tried other tests, I can tell you MyHeritage offers a great product at a really good price. Definitely recommend!
MyHeritage review by a DNA Testing Choice user2017-06-26
Interesting results
25 June 2017
Autosomal Analysis & Family Finder
How interesting! When I first decided to get a DNA test I was sure I would have zero surprises in my ethnicity results. My family goes back to different countries in Eastern Europe for as far as anyone in my family can remember. It was a really nice surprise to find out I had some Italian in me! This is just the tip of the iceberg and these results got me really curious to start investigating where I get my Italian roots from.
Aside from the interesting results, I found the whole process really exciting and pleasing. The box and unveiling of results are done in a really unique and beautiful manner, making the whole experience that much more fun to go through and share.
MyHeritage review by a DNA Testing Choice user2017-06-25
Not accurate
23 June 2017
Autosomal Analysis & Family Finder
I recently uploaded my dna info to My Heritage, having had it tested through 23andme. I was interested to see what they would come up with. I know my ancestry is Irish, Scottish and English, having done my family tree, and 23andme reflected this pretty well. My Heritage however had me at over 40% Scandinavian, and 0% English. It also gave me some Italian and Ashkenazi, both of which are highly unlikely and weren’t in my 23andme results. I can’t complain really, as they did it for free, but it makes me wonder how accurate the results are for people who pay.
I understand you would like to know why the Ethnicity Estimate results differ between the MyHeritage DNA test and a DNA test you took with another company.
Both DNA tests, the MyHeritage DNA test and the DNA test you took with a different company, are based on different DNA samples. Although the DNA samples are taken by the same person, there can be a very slight difference of chemical nature and processing of algorithms. Therefore both DNA tests might result in slightly different processing based on different DNA raw data provided by two separate tests. Although the difference is so small and can almost be neglected, it could have an impact on how the algorithms processes the raw DNA data.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. The results of these tests will yield a rich DNA data set.
Please note that bio-geographical estimates are complex. Different companies analyzing the DNA of the same person can come up with different Ethnicity Estimates based on various factors, such as the reference populations used for comparison and the algorithms used.
For more information on your ethnicity estimate with Myheritage, please contact me directly at rafael.vipsupport@myheritage.com from your registered e-mail address so I may assist you as soon as possible.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-23
MyHeritage Review
22 June 2017
Autosomal Analysis & Family Finder
I was so disappointed with the results of my DNA test. They have mr at 35.5 percent Iberean. I have my lines all traced back to Germany..England..Ireland. No ancesters from Iberean peninsula at all! This has caused me distress because They are showing my largest dna as Iberean. I have tried to contact them on this matter and they do not resond.
I'm sorry to read your disappointed and It is justifiable to be disappointed when in researching your family, you have traced your family back to Germany, England and Ireland but this is not reflected in your DNA Ethnicity Estimate.
As you may know, over the last thousand years, people in Europe moved around frequently and often mixed with people from neighboring regions. Over time, the official borders changed and so did the population. For instance, the region of Iberia, which encompasses Spain and Portugal, has been historically shaped by multiple civilizations and many people from the region have moved around into other neighboring regions.
It is therefore possible that you have a family tree with generations of relatives that you have proof that they were born in Germany, but your Ethnicity Estimate shows a percentage of other ethnicities.
As a side note, we also offer DNA matching that has been proven useful to compare your DNA results with other DNA matches found in the region. This also might assist you to strengthen your research by using our assorted tools to measure and compare the shared segments of your DNA.
If you would like more specifics about your ethnicity estimate, DNA matching or how to explore our many features for family research, please e-mail me at rafael.vipsupport@myheritage.com.
I'd be happy to help
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-22
Recommend
22 June 2017
Autosomal Analysis & Family Finder
I was so excited to get my Ethnicity results. Found some surprising stuff that confirmed family tales. It was nice and fast. I surely recommend.
MyHeritage review by a DNA Testing Choice user2017-06-22
MyHeritage Review
22 June 2017
Autosomal Analysis & Family Finder
Very good!
MyHeritage review by a DNA Testing Choice user2017-06-22
Wow! What a fantastic test.
22 June 2017
Autosomal Analysis & Family Finder
Wow! the animated video of your results was great! It showed results and mapped countries. You could even post the video to facebook for others to see it. The results for this test were the most accurate of all the tests I have done.
MyHeritage review by a DNA Testing Choice user2017-06-22
I have no complaints-straitforward, great results
21 June 2017
Autosomal Analysis & Family Finder
For once I received results that just seem right compared to my ancestry and no strange surprises that left me shaking my head. Just great overall. Presentation was also great. If you want your haplogroup results you need to go with another company since like Ancestry DNA, they do not do this yet .
MyHeritage review by a DNA Testing Choice user2017-06-21
Useless information, no responding to support requests/contact
21 June 2017
Autosomal Analysis & Family Finder
They just give you a percentage of supposedly your ethnicities based on today’s modern map.
First of all, this does not make much sense, because humans always moved around the world and also, saying broadly you are partially European and partially Balkan – thank you Einsteins, that’s nothing new to me. For example, I am 18% Balkan based on their “research”; Balkans is some huge messy mix of so many ethnicities, that this is the same thing as telling me that I am from planet Earth…
When I wrote to their support asking to at least provide me with the haplogroup of my DNA or provide me with my DNA code (they did research it, didn’t they) – I got no response. I tried reaching out to them 3 more times – they are just quietly ignoring me.
So, if you just want to waste your money – go ahead and use them!
I'm sorry to hear about your negative experience in receiving your Myheritage DNA ethnicity results and will do all I can to help.
While I agree it is indeed common knowledge that over the last thousand years, people in Europe moved around frequently but, In most regions of the world there is a unique set of genetic characteristics that are shared between the offspring of native populations. Therefore, if you find you share 18% of your DNA with those that trace their ethnicity in the Balkans, this will be showing in your estimate.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations.
Determining one’s ethnicity based on DNA is a relatively new field in genetics. Great advancements have been made in the past years, but there is much more to discover. MyHeritage will continue to work on adding new ethnicities and improving the Ethnicity Estimate, based on new scientific research. I'd be more than happy to go over your ethnicity estimate and provide you with the haplogroup of your lab results with you as you request, but, I have yet to locate your registered account.
Please e-mail me directly at rafael.vipsupport@myheritage.com from your registered e-mail address so I may assist you as soon as possible.
Looking forward to your reply.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-21
Tested with 3 different vendors - MyHeritage is my favourite.
20 June 2017
Autosomal Analysis & Family Finder
I got into this DNA thing a couple of months ago, and after I ordered AncestryDNA I couldn’t stop myself from buying kits also from FTDNA and MyHeritage.
The reasons I liked MyHeritage better is that shipping was pretty fast, and so were my results. FTDNA and Ancestry took way longer to process. Also, MyHeritage results seemed more accurate because I’m Jewish and they probably have a bigger Jewish data base. It was also cheaper than Ancestry (It cost me £69). I actually haven’t tried contacting any of my matches so I can’t tell too much about the accuracy of matches.
MyHeritage review by a DNA Testing Choice user2017-06-20
Makes no sense.
20 June 2017
Autosomal Analysis & Family Finder
My daughter recently had her DNA tested through MyHeritage. Her results were ridiculous. For instance, we have Irish on both sides of the family and it came in at 0%. When I asked if there was a policy for retesting because I felt there was a mistake, they copied and pasted information that I had already found on the website about the process of DNA. Now I feel like we probably need to go through another company, but I’m tempted to just throw my hands up in the air and give up. Very disappointing, as this was her birthday present and she was really looking forward to it.
MyHeritage review by a DNA Testing Choice user2017-06-20
I highly recommend it!
20 June 2017
Autosomal Analysis & Family Finder
My wife got me the DNA kit as a gift since she knows I come from a very small family and thought it will be interesting for me to learn more about my family’s history and maybe also find new relatives. So I was really curious to do it and get my results. The packaging was really cool and it only took me a couple of minutes to do the test. Also, after sending it, I was able to track it the whole time which was great. I was really excited to get my results and especially liked the video showing my ethnicity. I immediately shared it with my brother and my parents and we were all amazed to find out we have Italian roots! It made me want to research my family’s past and find out who was Italian.
I highly recommend it!
MyHeritage review by a DNA Testing Choice user2017-06-20
Wow!
20 June 2017
Autosomal Analysis & Family Finder
Wow! One month ago I did the MyHeritage DNA test and yesterday I received my results. I am so happy and excited and no words can describe the moment you are watching the (cool!) video with the traditional music, and see who you are. This is a really innovative experience and the results break down professionally with explanations for people who are not from the DNA world. I think also the DNA kit can be cool as a gift for one of my family members instead of the ordinary gifts :). Cool experience.
MyHeritage review by a DNA Testing Choice user2017-06-20
Bizarre results
19 June 2017
Autosomal Analysis & Family Finder
I had my Dna test with Ancestry and My Heritage. I have been a genealogist for almost 40 years. I am very dissapointed with the results from My Heritage. It was bizarre!
I mostly agreed with Ancestry. They are more accurate.
We regret to find you are unhappy with your Myheritage Ethnicity estimate and it is understandable to know why why the Ethnicity Estimate results differ between the MyHeritage DNA test and a DNA test you took with another company.
The results you receive in the MyHeritage Ethnicity Estimate are based on an autosomal DNA test. This test analyzes DNA inherited from both your parents, giving you a range of information about where your ancestors lived before a few hundred years ago.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe whose genetic ethnicity is known. We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations. The results of these tests will yield a rich DNA data set.
Please note that bio-geographical estimates are complex. Different companies analyzing the DNA of the same person can come up with different Ethnicity Estimates based on various factors, such as the reference populations used for comparison and the algorithms used.
With the MyHeritage test, as with some other autosomal tests, we cover about 700,000 SNPs. However, this does not mean that each test necessarily covers the exact same SNPs. This means that although the DNA sample could be the same, we simply tested different bits of it, which could result in a different outcome.
Both DNA tests, the MyHeritage DNA test and the DNA test you took with a different company, are based on different DNA samples. Although the DNA samples are taken by the same person, there can be a very slight difference of chemical nature and processing of algorithms. Therefore both DNA tests might result in slightly different processing based on different DNA raw data provided by two separate tests. Although the difference is so small and can almost be neglected, it could have an impact on how the algorithms processes the raw DNA data.
Your feedback is very important to us and I personally would like to go over your ethnicity estimate with you and answer any more questions you may have.
Please contact me anytime at rafael.vipsupport@myheritage.com.
Sincerely
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-19
Positive, interesting and enjoyable experience
19 June 2017
Autosomal Analysis & Family Finder
Very satisfied with my experience with MyHeritage DNA testing. After problems and delays due to the local postal service, as soon as the sample reached their laboratory they kept me informed about the whole process giving me all the explanations step by step. The results surprised me but considering many factors I believe they are reasonably accurate. They just should refine the “Italian” group because there is a big genetic difference between North and South as a consequence of the historical invasions and of the different borders. My experience has been positive, interesting and enjoyable.
MyHeritage review by a DNA Testing Choice user2017-06-19
DON'T WASTE YOUR MONEY!!!!!!!
15 June 2017
Autosomal Analysis & Family Finder
I chose MyHeritage because they supposedly state that Ancestry and 23and Me use their DNA data base. So I thought that should be a good data base.
Well when I got my results, it was a relative general percentage value of where my ancestors came from. Dah, I already know where my passed relatives were from, Germany!
So I call MyHeritage and spoke to one of their representatives to tell them how disappointed I was in their test result. The Rep said that they are still developing their data bases. So he said that I had 3 DNA contact matches of 50% or better. Normally one would have to pay to contact the matches but he consulted his supervisor and they would give me 2 months free use.
So I contacted the 3 “supposedly” matches, Switzerland, Netherlands, and USA. 2 replied that none of their ancestors ever came from Germany and Swiss said that his ancestors never left Switzerland.
The Rep also said that he would send me an email with his contact info so that I could consult him further about my results and that he would include in the email directions on how best to use and research MyHeritage DNA results. Nothing has ever come!!!!!!
In my opinion, I wasted £79 for a generalisation of information that I already knew.
My recommendation is don’t throw your money down this hole!!!
I give MyHeritage NO, I repeat NO Stars!
Well I can’t submit this review with out giving it something so I relent to ONE star :((((((( !
I regret to hear about your poor experience in researching your family so far with MyHeritage.
Your feedback is important to us as we are continuously working on our algorithms and after the initial launch of the Ethnicity Estimate Beta, we have documented all feedback from our users to improve and refine our current model.
In some regions of the world there is a unique set of genetic characteristics that are shared between the offspring of native populations. Therefore, The DNA may be very similar between people in neighboring countries in your ethnicity estimate.While different populations migrated from one region to another, research has shown that these sets of characteristics make some regions distinct from others, allowing us to establish a genetic model for some regions of the world.
To estimate your ancestral ethnicity, MyHeritage compares your DNA with the DNA of people around the globe whose genetic ethnicity is known.
We call these people the Founder Populations. Currently our genetic models are based on 42 ethnic groups around the world. But this will improve thanks to our Founder Population project, the largest study of this kind ever conducted. More than 5000 participants have been handpicked to serve as references for this project by virtue of their family trees exemplifying consistent ancestry from the same region or ethnicity for many generations.
The results of these tests will yield a rich DNA data set.
Regarding DNA Matching, you can get the genetic results for the two people who took an autosomal DNA test, and the genealogical information available on each of them.
A DNA Match between two people can indicate that they are actual relatives, or that they share the same ethnic or regional background.
It is therefore important to consider any genealogical information available (i.e. when the matching individual has a family tree).
It is also important to know that a DNA match doesn't necessarily mean that the match lives in the same country of origin because there is historical evidence in Europe that borders have changed in the past and people have moved around. That being said, DNA matching is designed to strengthen your research by using our assorted tools to measure and compare the shared segments of your DNA with other possible relatives.
I do believe I can help you with exploring your genealogy and would be more than happy to review your ethnicity estimate and DNA matches to give you more insight on your research.
Please e-mail me at rafael.vipsupport@myheritage.com as soon as possible.
I'll be looking for your e-mail as you are already my first priority here.
Happy to help,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-15
Wonderful, personal results
15 June 2017
Autosomal Analysis & Family Finder
I really liked this test from start to finish. The results were presented in a wonderful, personal manner in an animated video with music, and at least in my case, seemed very accurate from what I know of my pretty well researched ancestry. Too many vendors report your results in a rather impersonal . sterile manner, and there results are often too broad or too vague. Not this one. Also the price was terrific.
MyHeritage review by a DNA Testing Choice user2017-06-15
Fun!
14 June 2017
Autosomal Analysis & Family Finder
MyHeritage DNA genealogical testing kit was simple to order, quickly delivered, easy to use with clear instructions, simple to return (just one US postage stamp), and quick turn around time with analysis. Also, I like the way the DNA history was displayed! It was fun to watch! I liked it so much that I ordered another for a family member.
MyHeritage review by a DNA Testing Choice user2017-06-14
Amazing
13 June 2017
Autosomal Analysis & Family Finder
I am 91 years old and never believed I would do something so amazing . When I was young who even knew about DNA?
This is why I was very excited when my grandchild presented me with a beautifully designed DNA kit he bought for me from The MyHeritage company. It looked brilliant and taking the test was very easy and only took me a few minutes.
I just recently received my results, and believe it or not my ethnicity was just as I suspected! Thank you MyHeritage for this special experience and wonderful music played when showing the results.
MyHeritage review by a DNA Testing Choice user2017-06-13
Impressive!
13 June 2017
Autosomal Analysis & Family Finder
I was impressed for once. The My Heritage website presents your ancestral results In such an original and captivating way with a video showing your regions and original music, These results also aligned so splendidly with my well researched ancestry.
MyHeritage review by a DNA Testing Choice user2017-06-13
A Miracle
12 June 2017
Autosomal Analysis & Family Finder
I had not seen or even knew where my family was as I was raised in an orphanage. MyHeritage found 3 living members with good phone numbers. I called them and spent my first Christmas with my REAL FAMILY. THIS IS ALL A MIRACLE.
MyHeritage review by a DNA Testing Choice user2017-06-12
I liked it a lot!
12 June 2017
Autosomal Analysis & Family Finder
I have nothing to complain about MyHeritage DNA test. The results was pretty nice and the company support is very good. The way that it shows the results is fantastic. They have a ruge etinicities ranges. I liked it a lot!
MyHeritage review by a DNA Testing Choice user2017-06-12
Explains a lot
12 June 2017
Autosomal Analysis & Family Finder
It’d be a great idea for anyone to take the MyHeritage DNA test and then travel to wherever you are from and get the full experience of the culture and where your ancestors came from. I’m very happy with my results, and very proud of where I come from and who I am. This explains a lot. Now I have the background to go along with the makeup of who I am as a person, and some of my beliefs.
MyHeritage review by a DNA Testing Choice user2017-06-12
Fantastic Experience
10 June 2017
Autosomal Analysis & Family Finder
The whole experience from the moment I ordered my DNA kit to the moment I received my results was great and very exciting. It was very cool that I could see exactly where my kit was during each step of the way . Also I was very impressed with the accuracy of the results.
MyHeritage review by a DNA Testing Choice user2017-06-10
Good site
8 June 2017
Autosomal Analysis & Family Finder
Excellent service. Very helpful. Explained everything very well.
Good site.
MyHeritage review by a DNA Testing Choice user2017-06-08
Really Cool Features and Low Price
7 June 2017
Autosomal Analysis & Family Finder
I took the MyHeritage DNA test, and got my results back in less than 3 weeks. I was really impressed with the service – it was fast and customer friendly. I felt that the results were accurate, and the variety of ethnicities they support is really impressive.
I’m thinking of purchasing a couple more kits for family members.. My wife already requested one.
All in all MyHeritage DNA was a very pleasant and enlightening experience.
MyHeritage review by a DNA Testing Choice user2017-06-07
Very happy with results
7 June 2017
Autosomal Analysis & Family Finder
Only 18 days (!!) after the lab has received my samples I received an e-mail that the results are ready. This was super fast. There was no big surprise in the results and I really liked the way how the results are displayed. It is an animation with music, and every Ethnicity has it’s own music, super nice! You can also share the results on Facebook so your friends can see it. I am very excited to see what more features will be available in the future and def recommend it.
MyHeritage review by a DNA Testing Choice user2017-06-07
Great
7 June 2017
Autosomal Analysis & Family Finder
The ethnicity report is great!!! I was finally was able to confirm an old story we we had from my grandmother about our origin, my mom was so happy we finally know for sure!! would have given more than 5 stars if i could
MyHeritage review by a DNA Testing Choice user2017-06-07
Great price and more detailed results than I expected
7 June 2017
Autosomal Analysis & Family Finder
The process of taking the MyHeritage DNA test was simple and clear. I couldn’t believe what a couple 30 second cheek swabs could tell me about myself! After sending the sample in, I was able to track the status of my kit through all the stages on the site or the app until getting my results.
The spinning globe that unveiled my ethnicity report was super cool and I was totally shocked when the Irish music came on to tell me that I’m 4.3% Irish! All in all, this is a great service from start to finish, with a great amount of attention to all the details and most importantly – totally affordable. Highly recommended!
MyHeritage review by a DNA Testing Choice user2017-06-07
Super cool!
6 June 2017
Autosomal Analysis & Family Finder
I just got my test results back and was absolutely amazed.
I especially liked the video with the globe revealing my different ethnicities and the music, which is super cool! I immediately shared my results with my family and friends. My father was so excited and asked me to get him also a DNA test. It’s really nice to be able to know where you’re from. :)
MyHeritage review by a DNA Testing Choice user2017-06-06
confused with results
5 June 2017
Autosomal Analysis & Family Finder
I was shocked to find I have 0.9% Italian in my DNA considering my mother is Italian and both her parents are from Italy. Some how my son has 11.7% Italian in his test where his father carries 0% Italian. How can this be?? I should have more then 0.9% My sister tested and has 26% …..I sent for a different test thru Ancestry.com and will compare the results to MyHeritage results when they come in. Low stars for now.
I'm sorry to hear that you are unhappy with your Ethnicity Estimate, taking your explanation into consideration, I surely can imagine that it is confusing.
Please note that siblings may inherit certain ethnicities, while other siblings may inherit the same ethnicity in another percentage, or even may not inherit this ethnicity at all.
Please contact me at rafael.vipsupport@myheritage.com, so I can locate your account details. I then would happily review your Ethnicity Estimate more closely.
Looking forward to get in touch with you.
Sincerely,
Rafael
MyHeritage Team
MyHeritage review by a DNA Testing Choice user2017-06-05
Bringing family members together
2 June 2017
Autosomal Analysis & Family Finder
I first ordered a DNA test do m adopted daughter. Knowing her heritage was going to be fun. What I didn’t realize is how close we were going to get to finding her biological father as we didn’t even have a first name to go by. Through the matches of cousins, I have found one that contacted me back and I have been able to rule out her being a relation on her bio moms side! So I ordered 3 more tests one being for me, one for my son and one for a friend who very well could be my half sister. My test was uploaded and a couple days later my sons test was uploaded and immediately I received an email with a Match to my son and the computer matched him being either my son or my father! My friends test was returned because of error in address. My heritage has quickly fixed it and the rest is on its way. I cannot wait to find out if she is my half sister and from the quick match to my son I have no doubt the accuracy this test will bring. Thank you My Heritage for not only bringing family members together for the first time but for ability to know our true heritage at such an affordable price.
MyHeritage review by a DNA Testing Choice user2017-06-02
Updated results exceptional
31 May 2017
Autosomal Analysis & Family Finder
When I first received my results I was rather disappointed as they seemed somewhat off Now they have updated their results and they are so spot on with what I know of my ancestry. Great job!
MyHeritage review by a DNA Testing Choice user2017-05-31
MyHeritage Review
30 May 2017
Autosomal Analysis & Family Finder
Very impressed with the accuracy of the results almost all was as expected with 1 or 2 surprises.! Communication was excellent throughout and nice polite helpful staff when support was required.
MyHeritage review by a DNA Testing Choice user2017-05-30
I am a profi Santa Claus in Brazil. I discovered that I am 87.7% european
29 May 2017
Autosomal Analysis & Family Finder
Now I cam prove my geographic ethnic origin.
May ancestry is from Scandinavia and also from the Eskimos.
This DNA Test together with my Family Tree done on MyHeritage, is a prove of my Santa Claus origin.
So this is of top importance to me. So I am now a Santa Claus with Pedigree. A direct descendente of the original Santa Claus.
I want to be known as the original Santa in US and Europe too.
I have no words to express how thankful I Am with MyHeritage DNA test. Ho Ho Ho.
MyHeritage review by a DNA Testing Choice user2017-05-29
Customer Service
29 May 2017
Autosomal Analysis & Family Finder
The woman who answered my questions was absolutely fabulous. Super! I’d have to rate her customer service (professionalism, knowledge, courtesy) in the top 10 of customer service experiences I’ve ever received in my life. Wow! I’m impressed with MyHeritage – even more so, because of her.
MyHeritage review by a DNA Testing Choice user2017-05-29
MyHeritage Review
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