Pet Testing Reviews for Viaguard

Fraudulent, scam provider. Zero stars. Samples sent via express post with tracking in late September. Followed up in October after postage tracking revealed samples were awaiting pick up at Leonora Post Office in Victoria. Phone number incorrect so unable to call them. Email received stating they are aware of the problem. Three days later, breed report received. Checked tracking again, samples still haven’t been collected. Hard to do a test with no samples. Next time I will pay a higher fee for a better service.

Ordered test and paid £44. Test took 3 weeks to arrive. Tried to register test as instructed on leaflet but web page is blank and nothing there. Clearly says without registration they will not complete the testing!!! Have emailed several times since to ask for a solution or refund but no response. This company should be reported. I would give ZERO stars if I could.

Also trade by Accumetrics.

My wife purchased a kit off of Amazon, extra charge to actually have the sample tested in small print.
Well over 30 days to get results, which when arrived were a joke.
We purposely did not add a photograph or suggest suspected breeds as we did not want this influencing analysis.
Apparently our 25kg dog that looks quite alot like a staff and german shepard is a Chihuahua and Pomeranian
I contested this with the company, they are not interested.
Id give zero stars if I could.

Steer well clear.

I don’t get why this company hasn’t been investigated for fraud. I sent my dogs DNA swab in in May. Here it is in August & like all of the complaints you see here , still no results ! Shameful. Nothing but excuses when I call. I hope they go out of buisness. I for one plan to file a complaint with the BBB.

I was very pleased with everything about my dog’s DNA test, and the customer service was super good… previous veterinarians and rescue groups were not in agreement on his breeds… This DNA test provided the missing link.. to his primary breeds.. and further lineage… his tendencies and health characteristics all fall in line..Monique in Canine Determination customer service sent results in one week!

My pedigree cross didn’t turn out to look as it should, so I sent off the first kit. The results pointed to two breeds involved, a cocker spaniel and a brittany spaniel. This seemed reasonable. The breeder asked for a second test, we sent off samples again. This time we have a Coonhound, Keeshond, Belgian malinois, and a bit of spaniel! I complained, did I get anywhere, No! We know the mum was full pedigree Cocker, wasnt sure of which pedegree spaniel dad was, and they were told that only two types of spanial were involved before the last results came back.

Wish I had read these reviews before wasting my money.
But let me add my warning – avoid! avoid! avoid!
I only gave 1 star because there was no option to give none!

Ouch, and I know better! Shame on me for thinking this was legit!! First sign was, send us a picture. Really…. like what the hell for… a bogus certificate!?!?! We received results, but we know our puppy is a Lab and German Shepherd mix! Looks just like a german shepherd and low and behold, no findings of german shepherd. Hell, I could guess that just by looking at him. Move on people, move on! Walmart should not be selling this kit!

I bought my test awhile back from Walmart. I finally made the time to do the swabbing and send it in for analysis. I answered the question of what breed/breeds I think she is along with a picture for her certificate. Yesterday when I checked the status I was surprised that the results were ready already. Come to find out the test showed that she is the two breeds I put on the form. Just like a few of you have said in your reviews wish I would have done more research before buying this test.

I so wish I had read the reviews of this company before I purchased. I have the same complaints as everyone else. I contacted them 10 days after I sent in the sample to see if they had received it. That day I received the results at 4:59. At 5:00 I received another e-mail saying the samples had been sent to the lab and they would let me know when the results were in. I e-mailed them asking how the results were in when they had only just sent the sample to the lab. They e-mailed me back saying to disregard the results as a mistake had been made. I waited another week and e-mailed asking if they had the results. They sent me THE SAME EXACT RESULTS AS THE FIRST TIME!! I e-mailed them asking why they sent the botched results again and was told they could not do a re-test with the samples provided. What?? They never tested the samples. I should have known when the REQUIRED a picture and an answer to what line we thought the dog was….I also read that BBC busted them and did a segment on them and they do not send any samples to a lab. They literally guess based on the picture and answer you give them. I have asked Amazon for my money back. How can Amazon continue to sell this product with reviews like this?

No I got the envelop with the test, I paid once and now they want me to pay again.. when the test is send back to them And the want my to write all informations on my creditcard. How crazy can you be. I have reportet this firm to investigation office in Denmark

Oh my gosh! Do I wish I looked at all of these reviews before buying this test. Like every other review I was asked for a picture, but did not supply one (I found that odd). It has now been a couple weeks and I have heard nothing. Not even a “we got your test” check mark. I bought this test through Walmart so will be contacting them next. Plus, will also be sending an email to BBB. If you are reading this, please right a review and report them to the BBB. I can’t believe Walmart would be selling a product for this company. Will be interesting to see what their response is going to be. BUYER BEWARE! Oh, and it is a 0 star, NOT a 1.

DO NOT WASTE YOUR MONEY OR TIME. I SENT MY DOG’S DNA SAMPLE IN OCTOBER 2018 AND HAVE GOTTEN NO RESULTS BACK AS OF FEB 19 2019.
WEBSITE GIVES MESSAGE THAT RESULTS TAKE DIFFERENT TIMES AND THEY WILL MAIL RESULTS.??? THEY SHOULD NOT GET ANY STARS.

I submitted my pets test the end of December they claim test results are returned in 12 days. It’s now Feb. 12 and no results yet.

I’ll wait another 15 days and then I’ll contact the Better Business Bureau after all I paid for this test!

Had my dog tested and came back she was a full German shepherd.. since she’s had pups and they have another breed in them!!!! Definitely not dad’s side as he is KC registered with a long line of ancestry! They go by the photo you send in, I will be taking this a lot further. Get them out of business.. I won’t stop till I do.

I wish I had read these reviews sooner! Shouldn’t have to send a photo. I have asked either to be able to send without photo or I would like my money back. No reply of course.

This product is also sold under the name DNAffirm. We bought 2 of these and became suspicious when you have to upload a photo when you register the sample.
My boxer came back as a boxer but my other dog is a rescue bull dog of some kind. It came back that she was boxer/greyhound/whippet/bulldog. It really was nonsense. We’ve since had it done by a more reputable company and as we thought she’s 87.5% American bulldog 12.5% boxer. Please don’t waste your money on this product!

SCAM! Don’t waste your money. I sent it in with a picture that looked the complete opposite of my dog. They shouldn’t need a picture! From the picture they told me my dog was a schnauzer, etc. she is a lab/pit mix. What a rip off. This company is a complete scam.

This company take your money and then you never hear anything. You can only speak to the overseas headoffice who are rude!!! U.K. Office are useless. Don’t waste your money!!!!!!!

I followed instructions. The kit was easy to use and the results came within a few weeks. I thought this was a great present.

I received two of these kits for Christmas. We knew the breeds of ours dogs, but were curious. ***This company asks for pictures AND what breeds they are. It blatantly lied on the breed of our second dog. We know for a fact she is 1/2 lab and 1/2 golden retriever. She came back 100% full blooded lab, ONLY because her picture looks like she is a full lab, I am sure!! I was skeptical when it asked for pictures!! WHY DO YOU NEED A PICTURE TO DO A DNA TEST?! That should have been the first red flag!! I do NOT recommend this ViaGuard DNA kit at all! Flushing my money down the toilet would have gotten better results!

Sent off for a kit, they then wanted a photo and what breed I thought it was, I thought I would put a false breed and photo in as its a DNA test didn’t see why they should want that information that’s what I was paying them to tell me what breed it is.
Anyway didn’t get a reply after 3 weeks so sent off an email asking if they had received the samples, they replied within a couple of hours and guess what they confirmed that the dog was what I said in the false declaration I made when registering . Don’t waste your money they don’t do any sort of test just go by what you say you think it is.

This company is a joke so AVOID at all cost, they request a picture of your dog so they can guess what breed it is. I wanted to know what other breed my dog was, I knew what the mother was but i never stated it on the form as i was curious to see if they would know using their DNA checks… and guess what….. it was totally different… Zero out of 5.

just on national news. not a real company no dna testing is done. SCAM

Do not use this company, they are a scam. They take your money & send out kit which is two cotton swabs. They ask for a photo of dog which is strange and also ask what breeds you suspect your dog is. They are supposed to know this from dna not asking for photos etc. I was going this for the simple reason cse we’ve already been scammed by the person who sold us our puppy saying she is a cavalier when in fact she is crossed with a springer so this dna was supposed to be being used in court against this bloke. So not only scammed by him but scammed by this too. I highly recommend wisdom. They seem much better and don’t ask for photos and suspected breeds. This company does not even respond to emails and has no contact number. Very very angry! DO NOT USE i would give no stars for this but it’s asking me to rate from 1-5!!

Purchased and sent in my test two months ago and never received a confirmation or results. The website has been “Down for Maintenance” and the customer service email sates not to inquire about the status of your order because they do not know.

Like many others, my money and test results seem to have disappeared into the ether. The website is currently not active. I shall be contacting Consumer Affairs. Has anyone already done so?

So I purchased 2 kits for dna testing. It looked really good not asking for a photo, it wasn’t until I started to register that it stated I needed to supply a photo ( I don’t need a certificate, but it is compulsory to send a pick) and what breed I thought my dogs were, isn’t it they’re job to tell me. I am now thinking this is a scam. I wish I had read these reviews first. I think I’ll try and get a refund, but can’t really find any contact details.

I sent in a DNA test for my dog in March 2018 and as of today July 22, 2018 have not heard anything and cant even find out why. I don’t even know if they received the test. I need to either hear something from the or send me a refund. The website says “Do not call or email if you have a problem.” WELL THAT’S GREAT!
I wish I had never used this company!

Still waiting almost 2 months later. Nothing.
$ For Nothing!

14 days approx they said, been over 2 months, very difficult to contact and never had any reply. Please do not use this company.

Avoid at all cost very unreliable and poor service.I sent my swabs away they ackowleded receipt but ive heard nothing for 3 months

I purchased two tests. On the records it stated one had arrived and the other hadn’t. Wait for the results and finally get them 28th June. The results said three breeds, when the dog who’s test was received has a purebred Saluki as a parent. You guessed it, saluki was not a named breed.
I sent an email asking how this is possible and that my other test is still showing at not received. Supposedly the quality of the sample can affect the readings, even though they were done to your instruction and dried in the envelope to ensure no cross contamination. So not 99.9% accurate you claim? Then they gave me results for the second test. So the 5-7 days testing takes took you 1 day when you still hadn’t received it?

I have asked the company for a full refund.

We ordered the kit before reading reviews beyond that of the retailer. That was a mistake. The order was not complete, it did not contain the DNA swabs and it has been very difficult to get hold of a contact. I managed to find a phone number, however they could not help saying that since I already paid for the kit, they could not send out replacement swabs . I also emailed the company and filled out an online contact form and received no response. I would rate it lower than one if I could.

Wish I’d checked this review website first. My dog looks like a labrador cross, but I knew from DNA tests already done on puppies known to be his that he is majority Canaan with no indication of any Labrador in him. Despite this the test from Viaguard came back telling me he was a Lab/Collie cross (neither appearing in any of his puppies). I guessed immediately that they had simply looked at the picture I had been asked to provide and assumed exactly what everyone always assumes when they meet him… I was so annoyed that I chose to get another test from a company with a better reputation…. no photo was requested by them, just the swab. The results came back showing he was indeed majority Canaan…. no Lab or Collie – or indeed anything else they listed. Thankfully both tests also showed negative results for MDR1 and EIC… but the fact that Viaguard even gave me results for these conditions without even bothering to do a proper test is – in my opinion – criminal! DO NOT TRUST VIAGUARD DOG DNA TESTING – the whole service preys on people who are duped into providing a photo so that Viaguard can provide a nice personalised certificate!

Thankyou for my dogs DNA results, very pleased with it, even though i had to wait along time for it to arrive.

Please please please don’t buy this via guard dog DNA test. There is so much information out there to say it’s a scam. I did the test because my friend recommended it for accuracy. But sure she sent in a photo and suspected breeds of her dog and chip number. Of course it will appear accurate to her. My initial order in January never arrived after 2 months so I contacted Paypal and it arrived from the UK after that. No explanation or apology. I received no correspondence to say the DNA result was ready. I had to contact them today after 6 weeks waiting. They said it had been ready for 3 weeks. I never received any email from them until I contacted them today. At the bottom of the email it states that if you have a problem do not email or ring!! What kind of customer service is this?? The dog I was testing is a typical border collie. I did a DNA test with another company and it came back 7 of his 8 great grandparents are border collies, which is very accurate. This other company do not ask for photos or breeds in advance. I really would love to know what the 8th great grandparent is. Via Guard won’t process your DNA test without a photo and filling in the suspected breeds section. I sent a group of my dogs and my friends dogs. I don’t remember what I put for the suspected breed. I didn’t send his chip number. The result today is that there is no breed on level 1 and the other breeds include terrier, whippet, greyhound, collie, shepherd etc. What an absolute joke! Some of these breeds were in the photo I sent. I did a complete dog test and sent a hair sample and no of that was included in the result. There is no phone number to ring them. They are not responding to emails. It’s clearly a scam. This company needs to be investigated by a watch dog. Please don’t buy this DNA kit. I wish I saw all the reviews. 0 stars

If u don’t send a photo or give then suspected breed they cant give any results, its a scam. Got refunded after 2 months. Also communication is non existent with them. Shouldn’t be in business

I sent in one DNA for testing and told them nothing about my dog. The results that came back were ridiculous.
I sent another under another name and told them what I thought she was and got results that were far more acceptable plus they included a dog that not many people would have heard of but I did wonder if it was in my dog. It’s a shame I didn’t have those results first as I’m left wondering if they are rubbish as well although they fit.
Also one side of her is pure bred so I am also confused why this isn’t level one.
Unfortunately there is no customer care for questions on DNA. I’d just like some reassurance.

The results provided are ridiculous they ask for a picture of the dog , and then guess what your dog is. The results sent to me make no sense. They say level 1 will only be presented if one or both parents are purebred. It’s not present in my dog, however according to the results sent to me one side of my dogs DNA is totally English bull terrier. Totally contradictory , they’ve guessed at the results. I have asked for an explanation, nothing back. I’ve asked for a refund they’ve said get in touch with Amazon, this is where I purchased it. Avoid avoid avoid

I think this company is a con.
Paid money and sent in swab over 3 weeks ago heard nothing,dont answer emails ……….SCAM

Samples sent in, and never heard from the company again?! emails go unanswered. Have requested a full refund as over a month since they received samples (which only last for 5 days).

save your money folks!

Web site states results in 2 weeks. Sent the swabs in 6 weeks ago and still have not heard anything. Web site states not to phone or email them if you have a problem. Customer service is a zero. But you have to give them no less than1 star???????

Terrible service,terrible communication. My dog came back as a pure breed Italian Greyhound (I am assuming they worked this out from the photo and the suspected breed I supplied). It was obvious that my dog is a cross breed I got his dna tested by another company and he came back as a whippet italian greyhound cross (I didnt have to supply a photo).

The test also took longer than stated.

Its worth paying a bit extra for a proper test,I am currently trying to get a refund from Viaguard.

We rescued a puppy and knew his mother to be Saluki but father unknown. I did not tell them I beleived him Saluki just sent in his pic as requestd for his certificate at 12 weeks he looked like a pointer or foxhound and suprise that want his results came back as and NO Saluki mentioned!!!.Took 2 emails asked for a retest but was just sent a refund with no response or explanation. Either these things are accurate or not. I wanted to know for health and training purposes. I’ve now given the money to an animal charity. Absolute rubbish.

It arrived quickly after purchase and came with a free returns envelope. The test was easy to do. The results took a little longer than expected, however they seem very accurate when compared to my dog. I would recommend.

Scam ? non existent customer service.
Automated order confirmation said 5-7 days for kit to arrive.
It is now 39 days since they took my money.
They do not respond to emails.
Web site is registered as “private” It should be registered as commercial so that Web site owners details are published.
They all so failed to respond to the UK “Advertising Standards Agency”
“Pit Bull” DNA testing is not valid in the UK. The breed of a dangerous dog is not relevant under UK law.

I wish I could give 0 stars!
Ordered a dna test and they received the samples on 30/11/17.
The results were intended as a Christmas present, and dispite the sites claims that results would be received within 14days, it is now Christmas Eve and no results!
Customer service is appalling as they have ignored all emails for the last week!
Can’t comment on the accuracy of results yet but regardless of this I would avoid this company.

So I ordered a via – pet (via guard) dna testing kit and did the swabs, posted them and then read the reviews, and felt incredibly sick.
I had provided a microchip number and a photo (of my boys face only), the 2 deadly sins according to the reviews on here.
Had already written it all off as a waste of time, when the email with results came through.
My boy is adopted from Romania and we knew he was a collie but weren’t sure with what. I would add he does not look like a collie at all (so the photo wont have helped) and his chip paperwork only shows cross breed and no breed (so again if they looked that wont have helped either), they confirmed a collie and the other breeds that have made him as well.
When I have read up on the other breeds its like reading about my dog, every point is spot on with his behaviour and will help a lot with his training.
Maybe some people have all had bad experiences but for own it was spot on.

I stupidly sent a photo of my lab cross dog to this awful company, only to find, surprise, surprise, the results came back with 75% lab no other details. I know she is a lab but wanted to know what else. Complete waste of money. Should have gone to the more expensive companies. WASTE OF MONEY!

Well after adopting my adorable pup we decided to see what breeds he had in him. Found Viaguard paid my money and sent the swaps, photo and suggested breed over to them. Since we sent the swabs off I’ve found his mummy who is a Pekingese. Everyone stops us in the street to ask what our pup is. Is he a long haired chihuahua? Is the most asked question. We expected the results to be kokoni (known breed), Pekingese (mums breed) and chihuahua (he looks similar) well surprise surprise he was Level 1 kokoni plus various other dogs including Shetland sheepdog (he’s a very small not even 5kg dog!) no evidence of Pekingese despite his mother being one! Emailed and got no real response they just ignored my ask as to why it didn’t show up. I really wish I’d seen these reviews before. Don’t waste your money people they are an absolute joke. Shame you can’t rate them 0 stars

I really wish that I’d found this site before bothering with this outfit. I one thing that we are certain of is that my dog along with his two brothers are puppies of a Dalmatian. Dad clearly was not a Dalmatian which is why I wanted to do the test. When Viaguard asked for a photo ‘for the certificate’ we just sent a pic of his face – which is nothing like a dalmations. A photo of his body would clearly show his maternal breed. Every day in the park I get people suggesting breeds like schnauzer, poodle, spaniel . . . . he has a fluffy face! I was so disappointed when Viaguard too came back with poodle/schnauzer/spaniel with no mention of dalmatian. A complete and utter waste of money. I feel that I’ve been conned. DO NOT USE THIS COMPANY ! I can’t dive zero stars!

Please note, after contacting Viaguard about my issue, I received a full refund.

I sent a swab for testing on my mongrel I recently adopted, he’s black and white with a very curly tail, medium sized and quite slim. When asked to provide a photo for his certificate I attached a photo of my GSD’S face, purely to see if they did a visual result or they did actually test the swab. Welllll, much to my disappointment his results came back he was a Tervuren – Belgian Shepherd!!!! Absolutely no way he was that, they totally did a visual analysis. I put in my complaint and demanded a refund. Guilty as charged and a full refund given, a crappy excuse that the sample had maybe been contaminated! Steer clear of these cowboys. Would have given them minus 5 stars!

I can’t find any fault with this company, I don’t understand why they are getting negative reviews! I am pleased with the dna results, and the staff answered all my questions quickly. The lab took a while to receive me sample but that isn’t their fault, it could have been delayed at the post office. I got my results 5 days later as promised :)

This company claims its ‘Pit bull Exemption certificate will save tens of thousands of innocent dogs from execution’. This is not true. Breed specific legislation in the UK is based on looks alone, DNA testing does not come into it and will not save a dog that has been assessed as pit bull type unless it is a really borderline decision by the court.

Viaguard’s claim appears to provide reassurance to bull breed owners – pay for a test and you have proof your dog is not a pit bull. Save your money, it won’t help you!

Please check the law on Defra’s website for the facts.

Ok now I read the reviews on this site after we’d paid for tests and our tests had not yet been confirmed as being received, although Royal Mail had proof of delivery. Looking at previous posts regarding this firm I thought that we’d been scammed and I wrote to Via-Pet informing them so.
I was totally Wrong!!
We’ve just had the results back and not only do they make total sense but the depth off explanations and ACGT profiling that went with it is spot on.
I totally unreservedly Apologise to Via Pet / Viaguard for my panicked emails regarding delivery and the tests.
Seriously I was extremely sceptical ( I thought we’d been scammed) but they’ve done a great job and extremely accurate. I won’t hesitate to recommend them and like I say and they can confirm I was a sceptic!!

No reason to find these guys suspicious or a scam. Quick turnaround, great levels of communication and a nice certificate for our dog with good results. All in all very good for one of the more reasonably priced dog tests

Do not use this company, it is a scam without a doubt. Firstly they ask you to supply the breed you think your dog is AND a photo with your swabs. They say it is for the certificate, but I opted not to provide either for purposes of having an unbiased result. Our dog is definitly English staffy, with maybe a little of something else (but maybe not). If we had supplied the photo it would be a dead givaway. After waiting twice the time they said it would take I got the results…they are a joke, Australian Kelpie and border collie mix? I am getting a refund and I suggest this company is very suspicious.

Very polite and friendly. Great communication and exact results I would highly recommend and is very cheap. The reason they want a picture is to put on your final certificate? Which makes sense. Very happy thank you